6/10 Boleh diterima
Lynne
19 Jun 2025
Sukakan: Kebersihan, keadaan hartanah & kemudahan
The hotel was clean, the staff was very nice. It was very hot in our room and air conditioning was broken. The staff tried to address this but there was not too much improvement. We requested a taxi to take us to the airport for our very early morning flight. Two staff members agreed to arrange a car for us. When it was time for us to leave for the airport no taxi or ride service came to pick us up. We panicked and called several of the hotel’s emergency numbers as well as the taxi service number, which was posted at the front desk. However there was no answer until I called the last number on the emergency list. Someone answered and said there was no taxi available to pick us up at the early hour of 4:30 am when we needed to leave and which was the time we had told them we would need to leave. Finally the hotel staff whose number was the last on the list answered my phone call. He told us we could catch a taxi at the train station so we walked to the train station and fortunately found a taxi to take us to our flight. This was extremely unsettling, very stressful and worrisome. Fortunately we did not miss our flight.
Lynne
Menginap 1 malam pada Jun 2025