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Reviews of TownePlace Suites by Marriott Irvine Lake Forest

2.5 out of 5
TownePlace Suites by Marriott Irvine Lake Forest
23150 Lake Center Drive, Lake Forest, CA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 109 out of 151 reviews" "
Rating 8 - Good. 25 out of 151 reviews" "
Rating 6 - Okay. 6 out of 151 reviews" "
Rating 4 - Poor. 7 out of 151 reviews" "
Rating 2 - Terrible. 4 out of 151 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super quiet business area. Easy to freeways.
Stayed 4 nights in May 2024

10/10 Excellent

Monet

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
i loved the staff and the room was really nice and clean!
Stayed 1 night in May 2024
Response from Luis on 6 May 2024
Monet!Thank you very much for your review! We look forward to seeing you again in the future!

10/10 Excellent

Guadalupe

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a cute and quiet hotel perfect for a weekend trip
Stayed 1 night in Apr 2024
Response from Luis on 22 Apr 2024
Hello Guadalupe,Thank you for providing your feedback! We are happy to know that you felt like our hotel was a perfect fit for your weekend. We hope you consider us again for your next weekend trip.

10/10 Excellent

Priya

Travelled with family, Business traveller
Liked: Amenities, property conditions & facilities
Nice rooms. Good location.
Stayed 2 nights in Apr 2024
Response from Luis on 22 Apr 2024
Hello Priya,Thank you for feedback about your recent stay! We are very happy that you enjoyed the room and the location. We look forward to seeing you again in the near future.

10/10 Excellent

matt

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Attentive and accommodating staff. Affordability
Stayed 1 night in Apr 2024
Response from Luis on 9 Apr 2024
Hello Matt,Thank you for your feedback. We look forward to seeing you again in the near future.

10/10 Excellent

kimberley

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Amenities, property conditions & facilities
Really enjoyed our stay.. My family and I will be back to stay here again ❤️
Stayed 3 nights in Mar 2024
Response from Luis on 4 Apr 2024
Thank you Kimberly for leaving your feedback! I am really happy to hear that you enjoyed your stay! I look forward to welcoming you and your family back!

10/10 Excellent

Heather

Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Best place I’ve stayed in a long time!
Stayed 1 night in Feb 2024
Response from Luis on 4 Apr 2024
Hello Heather,Thank you for providing your rating about your recent stay. We look forward to welcoming you back to our hotel in the near future.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great and safe place to stay
The location, price, and customer service was great. I didn’t feel like our vehicle would be broken into which is always a big plus. The one thing I wasn’t expecting was paying for parking which perhaps may be the norm in this area. Either way, we’ll definitely stay here again.
Stayed 2 nights in Feb 2024
Response from Luis on 4 Apr 2024
Thank you for providing your feedback about your stay. We take safety very serious and we want to provide a secure and safe environment for our guests. Parking is charged to all guests with a vehicle. We looking forward to welcoming you back to our hotel in the near future.

10/10 Excellent

Amy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and price for being an upgraded hotel.
Stayed 5 nights in Jan 2024

8/10 Good

Dong Q

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 7 nights in Jan 2024

10/10 Excellent

Jasmine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the size of the rooms and the kitchen area. Plenty of space for our family of 4. We liked that the room had a good size refrigerator.
Stayed 1 night in Jan 2024

10/10 Excellent

Dong Q

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Mitsuko

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Dec 2023

10/10 Excellent

shirley

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Frank

Travelled with family
Liked: Staff & service, room comfort
Safe place to stay w/great staff
Room was ok. The hallways needed vacuuming and breakfast from 6-9am? Overall the place was safe and the staff were excellent.
Stayed 1 night in Jan 2024

10/10 Excellent

Jeff

Stayed 1 night in Dec 2023

8/10 Good

Morgan

Stayed 4 nights in Dec 2023

10/10 Excellent

Falah

Stayed 1 night in Dec 2023

10/10 Excellent

Kathryn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Nicole

Liked: Cleanliness
Stayed 3 nights in Dec 2023

2/10 Terrible

Jose

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed
On December 1st 2023 my Wife and I had issue with the restroom not flushing properly that evening, we had a late checking that evening called the front desk to get it fixed and stated that can’t get anyone there till next day. I had to go down to the lobby restroom the following morning to use the facility. So that same morning a different worker was there and I stated my concern and request to be changed to another room if possible, she then without hesitation immediately started to search a room and found one and relocated us and everything I felt like the night staff worker should of try to move us that evening but didn’t offer nor didn’t I ask either. Just wanted to let you all know but overall we enjoyed it. The Marquez’s
Stayed 2 nights in Dec 2023

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to check in or out. The staff was very helpful.
Stayed 1 night in Nov 2023
Response from Kendal Ruvalcaba on 4 Dec 2023
Thank you Jonathan! See you soon.

10/10 Excellent

Dr. Nicole, Irvine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was born with Ehlers Danlos which directly effects physical mobility. The handicap friendly suites are hands down the best layout I’ve ever encountered. I’m not tripping on myself nor am I worried about falling in the shower. Definitely my favorite place.
Stayed 1 night in Nov 2023
Response from Kendal Ruvalcaba on 4 Dec 2023
Thank you for taking the time to write a review Dr. Nicole. I have shared your kind works with our team. We hope to see you again soon!

10/10 Excellent

Dr. Nicole, Irvine

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone is extremely nice and pleasant to deal with.
Stayed 2 nights in Nov 2023
Response from Kendal Ruvalcaba on 4 Dec 2023
Thank you Dr. Nicole, we hope to see you soon!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities
Corner suite was clean quiet excellent hotel
Stayed 2 nights in Nov 2023
Response from Kendal Ruvalcaba on 4 Dec 2023
Thank you valued guest for your feedback! We appreciate you.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Preet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Jeff

Stayed 1 night in Oct 2023

10/10 Excellent

Paul

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room, clean, comfortable with amenities close by. Marriott has a winner.
Stayed 1 night in Sep 2023

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing!
Stayed 1 night in Sep 2023

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Fernando

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super friendly & responsive front desk, thks Jacky
Super friendly & responsive management staff at the front desk. Jacky was especially kind to us.
Stayed 1 night in Sep 2023

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property and staff was courteous. We will be staying here again.
Stayed 2 nights in Sep 2023

10/10 Excellent

Jose, san jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked and enjoyed my stay there. It's a very nice place. Really clean and comfortable and has everything you need. I definitely recommend this place
Stayed 2 nights in Aug 2023

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place to relax and very convenient.
Stayed 2 nights in Aug 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Christine

Stayed 1 night in Aug 2023

10/10 Excellent

Murat

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Dawn, Oakland

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay! In safe area, nice big room with kitchen, dishwasher and all plates, silverware, pans etc. Breakfast was very good, staff were very friendly. We will definitely return if we come to this area again.
Stayed 1 night in Jun 2023
Response from Liv on 30 Jun 2023
We are glad you enjoyed your stay with us! We appreciate your feedback.

6/10 Okay

Lesleah

Travelled with partner
Disliked: Property conditions & facilities
Looking at the room, it looked updated but internet connection was slow, the body wash, conditioner, and shampoo was low, the plumbing on the toilet was awful - was scared to take a number two, and residue spot from cleaner I hope. Only thing I liked about the place was being available and the complimentary breakfast.
Stayed 1 night in May 2023
Response from Liv on 30 Jun 2023
We apologize for the inconvenience you had during your stay. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward.

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, great included breakfast, clean.
Stayed 1 night in Apr 2023

4/10 Poor

Erika

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Bottom line, you can't rely on this hotel to have your room ready at the 4:00pm checkin time. I booked 2 rooms for 2 days - upon arrival at 4:30 pm (a half hour after check-in time) NEITHER ROOM WAS READY. This might not seem like a big deal, but after driving for 7.5 hours from San Francisco with my 85 year old father, it was. At check we were given no estimate for being able to get into our room -- the answer was "I don't know," just wait here in the lobby. My dad needed to be able to get into a room and rest before our eventing event. After much discussion with the front desk, I asked for ANY ROOM, so my father could rest. At 5 pm the front desk finally gave us a room - they had rooms available, just not our King studios. They refused to give us a room until the discussion got heated. The facilities are fine - but they clearly do not care about their customers. I will NOT BE BACK!!
Stayed 2 nights in Apr 2023

4/10 Poor

Vanessa, Thousand Oaks

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds are horrible, smoke detector in room was flashing a light all night.
Stayed 1 night in Apr 2023

10/10 Excellent

Vanessa, Thousand Oaks

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely stay again
Stayed 1 night in Mar 2023

2/10 Terrible

TAKAMICHI

Stayed 1 night in Feb 2023

6/10 Okay

David, Victorville

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My room was not ready when I arrived. They provided a desk in the room but no chair. Issue with electrical popping breakers continually. Not due to amp overload. No, Zero, 0 water pressure and towels like sandpaper. Well stocked mini store for microwave products, drinks etc. Rooms have mini kitchen and it nicely stocked. Good not great breakfast buffet. Certainly a lot to select from. Odd diets will love it.
Stayed 1 night in Feb 2023

10/10 Excellent

JON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023

10/10 Excellent

Raul

Stayed 1 night in Feb 2023