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Reviews of Hotel One Gulberg Lahore

3.5 out of 5
Hotel One Gulberg Lahore
40 A/2 Mehmood Ali Kasoori Rd, Gulberg lll, Lahore

Reviews

7.0

Good

Rating 10 - Excellent. 8 out of 27 reviews" "
Rating 8 - Good. 5 out of 27 reviews" "
Rating 6 - Okay. 8 out of 27 reviews" "
Rating 4 - Poor. 2 out of 27 reviews" "
Rating 2 - Terrible. 4 out of 27 reviews" "

6.8/10

Cleanliness

7.6/10

Staff & service

9.0/10

Amenities

7.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveller

Business traveller
Disliked: Property conditions & facilities, room comfort
Not again
The towles where terrible Room bed sheets not clean . Checked out after 4 days Power outage every night People walking in hall all hours of the night
Stayed 7 nights in Nov 2023

10/10 Excellent

Faisal

Business traveller
Liked: Property conditions & facilities, room comfort
Lahore
I loved my stay at this place. Staff was extremely helpful with bookings. Pick service from airport. Will book again and again.
Stayed 5 nights in Mar 2022

10/10 Excellent

Amna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2022

8/10 Good

AHAD

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from Danish Masood on 4 Dec 2020
Dear Valued Client, Greetings from Hotel One! Thank you for sharing your experience and kind review with us. We are extremely happy to receive such amazing comments regarding hospitality and hotel's service. We are always in our way to serve the best of our services and guest's convenience. Looking forward to welcome you again soon. Regards Danish Masood Asst. Reservation Manager

10/10 Excellent

Waqas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

2/10 Terrible

Verified traveller

Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019

10/10 Excellent

sohail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent
Stayed 2 nights in Mar 2019

6/10 Okay

Muhammad

Liked: Staff & service
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2019

6/10 Okay

Muhammad

Liked: Staff & service
Stayed 1 night in Nov 2018

6/10 Okay

Muhammad

Liked: Staff & service
Stayed 1 night in Oct 2018

2/10 Terrible

Shalom

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Below the average this hotel staff is not friendly
Staff was not friendly whatever show's on the picture it's not like that also there is no buffet breakfast very minimum breakfast 2 toast and oily omlet very disappointed no recommend to anyone
Stayed 2 nights in Sep 2018

10/10 Excellent

sohail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent

6/10 Okay

Muhammad

Liked: Staff & service
Ok

6/10 Okay

Ejaz

Disliked: Cleanliness, staff & service, room comfort
It was ok. Service was good but loud and noisy

10/10 Excellent

A, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Amazing hotel Check in was great Room was great
Stayed 1 night in Nov 2017

6/10 Okay

Verified traveller

Liked: Staff & service
Reasonably good hotel because of its location
It was somewhat satisfactory experience as hotel location was close to my place of assignment. Hiwever, price comparative to hotel facilities was higher. Food quality was not upto the mark. Staff is courteous and friendly.
Stayed 1 night in Nov 2017

4/10 Poor

Kishoo, UK

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Poor quality hotel with fire safety issues
Situated on the corner or a busy / noisy junction , tired is a polite way of describing the hotel. Staff are friendly and helpful but cannot make up for the material problems encountered. There are 20cm gaps at the edge of the rooms leading to the floor above and below. This means conversations are clearly heard , but also cigarette smoke from rooms below bellows into your room. If there was a fire in this hotel it would be lethal. Overall condition not the rooms was ok BUT net curtains were filthy as was the window glass. There was also a lack of any hot water between 7 and 8.30 am ! Please stay elsewhere !
Stayed 5 nights in Nov 2017

8/10 Good

Ahmad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel just off mm alam rood, value for money
Stayed 1 night in Nov 2017

6/10 Okay

Muhammad

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall bad experience, since the rooms are very dirty and have old furniture and noisy AC
Stayed 1 night in Jun 2017

4/10 Poor

Shaharum, Kajang

Disliked: Staff & service, property conditions & facilities
Below expectations
I would not come back and not recommended this hotel to other. The staffs were lack of hospitality and professionalism. Room was okay with comfy bed, over head shower and coffee supplies. Power outage was common. WiFi was up and down. One things which unacceptable was the cleanliness at the Cafe. The cutleries, cups, glasses and plates were dirty. Limited choices for breakfast and you could expected similar 7-8 dishes every morning. Breakfast starts at 730am which a bit odd and expect delay every morning. Location is good sorrounded by mall and handful of eateries. But you will not like the bustling traffic during the day.

6/10 Okay

Salman, Karachi

Disliked: Cleanliness
Average
its was okay

10/10 Excellent

Mrs Inaam, Austria

Liked: Cleanliness, property conditions & facilities, room comfort
Excellent hotel
Pleasant stay.. Good hotel at nice location. Hotel staff was not aware that tax is paid already to Expedia .. We had to call and get the issue resolved .. Booking site and hotel should have direct communication to avoid problem to customers

2/10 Terrible

Shahrukh, London, UK

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel in lahore
Bathroom was dirty with shower not working.No hot water in the morning to wash or have a shower.Generator keep breaking down with the excuse it will be fixed in next ten minutes.No ice delivered to the room when ordered ( you have to get it from outside the hotel). Management very rude and have a excuse for everything that is wrong with the hotel.Credit card machine does not work so you have to pay cash.I have stayed there twice before and every time I have been promised that it will be fixed but every time it's getting worst.This is the last time I am ever going to stay here and I will recommend all future guest to stay away from this hotel it the worst in lahore.

8/10 Good

Daniel, Lahore, Pakistan

Liked: Cleanliness, property conditions & facilities, room comfort
Very nice hotel but confirm advertised features
The advertisement for this hotel specifically indicated that it had a bathtub, which I was specifically looking for. Upon arrival at the hotel I was informed this particular hotel had no tub at all; that feature was available only at the chain's other sites. No particular apology was offered nor was any discount offered, even when I pointed out that I came here specifically because of the tub feature. Overall the hotel is very nice but you have to look out for yourself.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Although I booked the room for 2 people, we had only towles for one guest. Had to request a second set. The bathroom wasn't in a good condition. Breakfast was under average quality. Parking space was not sufficient.
Stayed 2 nights in Mar 2022