In-room safe, iron/ironing board, bed sheets, wheelchair access

Reviews of Laguna Surf Lodge

2.5 out of 5
Laguna Surf Lodge
825 S. Coast Hwy, Laguna Beach, CA

Reviews

8.4

Very good

Rating 10 - Excellent. 345 out of 685 reviews" "
Rating 8 - Good. 189 out of 685 reviews" "
Rating 6 - Okay. 77 out of 685 reviews" "
Rating 4 - Poor. 35 out of 685 reviews" "
Rating 2 - Terrible. 39 out of 685 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Lisa

Travelled with family
Liked: Cleanliness, staff & service
Booked a"deluxe king room with balcony" - they didn't mention that we had to share that balcony with others. I would not have paid that much for a room without a private balcony. Also - no coffee maker. That's the least a hotel can do if they don't have a restaurant.
Stayed 2 nights in Apr 2024

10/10 Excellent

Marilou, Henderson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Syed Araib

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Place to stay! newly made! right infront of the beach
Stayed 4 nights in Apr 2024
Response from Laiah on 25 Apr 2024
We're thrilled to hear that you enjoyed your stay with us and appreciated our newly renovated accommodations! Being right in front of the beach certainly adds to the experience. If you have any suggestions or feedback for us, please feel free to share. We hope to welcome you back for another fantastic stay in the future!

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Such a beautiful place!
Stayed 1 night in Apr 2024
Response from Laiah on 25 Apr 2024
Thanks for taking the time to share. It was a delight to host you with us and we are pleased to know you enjoyed your stay. We look forward to hosting more memorable experiences in the future!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Laiah on 25 Apr 2024
Hi Mary! Thanks for taking the time to share. It was a delight to host you with us and we are pleased to know you enjoyed your stay. We look forward to hosting more memorable experiences in the future!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Laiah on 20 Apr 2024
Thank you for sharing! It was a pleasure to host you as a guest with us and we look forward to welcoming you back!

10/10 Excellent

Rebecca

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and gorgeous place to stay. Extremely convenient location walkable to nearby restaurants and shops.
Stayed 4 nights in Apr 2024
Response from Laiah on 18 Apr 2024
We're thrilled to hear that you had a wonderful experience during your stay with us! Providing exceptional service and creating a beautiful environment for our guests are top priorities for us, so it's rewarding to know that you enjoyed both. Our convenient location near restaurants and shops adds to the overall experience, and we're glad you found it convenient. Thank you for choosing to stay with us, and we hope to welcome you back again soon! If there's anything else we can do to make your next stay even more enjoyable, please let us know.

10/10 Excellent

Nelson

Travelled with partner
Great service. Nice access to beach. Staff was great
Stayed 1 night in Apr 2024
Response from Laiah on 18 Apr 2024
Thank you for your kind words! We're delighted to hear that you enjoyed our service and the easy access to the beach. Our staff works hard to ensure our guests have a wonderful experience, so it's rewarding to know that their efforts were appreciated. If there's anything else we can do to enhance your stay in the future, please don't hesitate to let us know. We look forward to welcoming you back soon!

8/10 Good

Jeff

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Our room had a beautiful view of the surf, sand, and plenty of dolphins. It’s a great location! However, the property is in the midst of a lengthy renovation, so much of it is a tad dilapidated. Once the renovation is complete, the hotel should be wonderful in every way. We loved the friendliness of the staff, all of whom seemed genuinely enthused about the environmental causes the company supports. Everyone was very courteous and helpful.
Stayed 2 nights in Apr 2024
Response from Laiah on 18 Apr 2024
Thank you for sharing your experience with us! We're thrilled to hear that you enjoyed the beautiful view from your room and found our location to be great. We apologize for any inconvenience caused by the ongoing renovations, but we're excited for the improvements they will bring once completed. It's wonderful to know that you appreciated the friendliness and enthusiasm of our staff, as well as our commitment to environmental causes. We hope to welcome you back to our fully renovated hotel in the future!

4/10 Poor

MANMEET

Stayed 1 night in Apr 2024
Response from Laiah on 25 Apr 2024
Thanks for taking the time to share. It was a delight to host you with us and we are pleased to know you enjoyed your stay. We look forward to hosting more memorable experiences in the future!

10/10 Excellent

Naomi

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, beautiful view of the ocean, and the friendliest staff I've ever encountered anywhere!
Stayed 3 nights in Mar 2024
Response from Laiah on 18 Apr 2024
Thank you so much for your kind words! We're delighted to hear that you enjoyed your stay and that our property, ocean view, and staff exceeded your expectations. It's always our goal to provide a memorable and pleasant experience for our guests, and we're thrilled that we succeeded in doing so during your visit. We look forward to welcoming you back for another fantastic stay in the future!

10/10 Excellent

Tomas

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Excellent staff
Stayed 2 nights in Mar 2024
Response from Laiah on 18 Apr 2024
Thank you for taking the time to share! We are pleased to know our staff aided to making your stay memorable and we look forward to welcoming you back.

10/10 Excellent

Hiroyuki N, Pittsburgh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice ocean view, good access to beach, friendly staff. There are many balconies with fireplaces you can choose. Laguna Beach trolley (free) stop is at the front of the Lodge. We go down to beach from the Lodge, walk to the main beach (downtown) and take the trolley to back. Many breakfast places nearby.
Stayed 4 nights in Mar 2024
Response from Laiah on 14 Apr 2024
It sounds like you had a wonderful time at Laguna Surf Lodge! We're thrilled to hear that you enjoyed the ocean view, beach access, and our friendly staff. It's great that you found the trolley stop convenient for exploring Laguna Beach, and we're happy to provide easy access to nearby breakfast spots. Thank you for sharing your experience, and we hope to welcome you back soon for another enjoyable stay!

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This property is in the process of being renovated. We stayed in one of the newer rooms and it was amazing. Beautiful, modern, clean and comfortable. Beach access right from property. All valet parking but was very convenient. Staff was friendly, knowledgeable and helpful. Would absolutely stay her again.
Stayed 4 nights in Mar 2024
Response from Laiah on 14 Apr 2024
It's fantastic to hear that you enjoyed your stay with us! We're delighted that you appreciated our newly renovated room and found it beautiful, modern, clean, and comfortable. Our beach access and convenient valet parking aim to make your experience even more enjoyable. Thank you for acknowledging our friendly and helpful staff. We look forward to welcoming you back for another amazing stay in the future!

6/10 Okay

Maja

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Laiah on 14 Apr 2024
Thank you for taking the time to share your rating with us. Our goal is to provide good, clean accommodations at a fair price while creating positive experiences. We would love to know more about your stay and welcome any feedback for future improvement. It was a pleasure to host you as a guest with us and we look forward to an opportunity to exceed your expectations!

10/10 Excellent

pedro

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place will come again
Stayed 1 night in Mar 2024
Response from Laiah on 14 Apr 2024
Thank you for taking the time to share! It was a pleasure hosting you and we are delighted to know you enjoyed your time with us. We look forward to welcoming you back with holistic hospitality. Until next time!

6/10 Okay

Angela

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Love the location None of the rooms had locks or the bathroom & we stayed with our kids . We also didn’t know it was going to be so tiny. I love the location and it would be good for a couple to stay in but terrible space for a family
Stayed 2 nights in Mar 2024
Response from Laiah on 7 Mar 2024
Thank you for your recent stay and for taking the time to share your feedback with us. We're glad to hear that you loved our location!We're sorry to learn about the inconvenience you experienced with the locks in the rooms and bathrooms, as well as the size of the accommodations not meeting your expectations for a family stay. Your comments are valuable to us, and we will certainly take them into consideration as we strive to improve our offerings.We appreciate your understanding and hope to have the opportunity to welcome you back for a more suitable experience in the future.

10/10 Excellent

Kevin

We stayed in a newly renovated and totally updated room. Very cool design and really comfortable with nice art work. The room also had several electronics that enhanced our stay. First rate and friendly staff
Stayed 2 nights in Mar 2024
Response from Laiah on 7 Mar 2024
Thank you for choosing to stay with us and for sharing your experience! We're thrilled to hear that you enjoyed your time in our newly renovated room and that you found the design and amenities to your liking. Our team works hard to ensure every guest feels comfortable and well taken care of, so it's fantastic to hear that you found our staff to be friendly and accommodating.We hope to welcome you back for another enjoyable stay soon!

10/10 Excellent

Dennis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Access to the beach and swimming pool with a nice hot tub.
Stayed 1 night in Feb 2024
Response from Laiah on 22 Feb 2024
Thank you for sharing! We are delighted to know you had an exceptional experience appreciating the amenities we have to offer. We look forward to hosting you again in the future!

6/10 Okay

Jay

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The property was located right on the beach with beautiful views and convenient to all the local restaurants and shopping.
Stayed 3 nights in Feb 2024
Response from Laiah on 22 Feb 2024
Thank you for taking the time to share your feedback with us. We're glad to hear that you appreciated our prime beachfront location and the stunning views it offers, as well as our proximity to local restaurants and shopping areas.However, we noticed that your rating indicates there may have been some aspects of your stay that didn't fully meet your expectations. We apologize if there were any areas where we fell short, encourage you to reach out if there is anything we could have done to make your stay better.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for an even better experience in the future!

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great
Stayed 1 night in Jan 2024
Response from Laiah on 1 Feb 2024
Hi Robert! Thanks for taking the time to share. We aim to provide exceptional service and create lasting memories. We are delighted to know our team made their mark and look forward to hosting you again soon. Until next time!

8/10 Good

James

Travelled with group
Liked: Staff & service
Wonderful place to stay. Was under construction on parts but nothing too bad. Rain became a bit of an issue with a roof leak but didn’t change anything. Place will be amazing after the renovations.
Response from Laiah on 23 Jan 2024
Dear George,We're truly sorry to hear that your experience fell short of expectations during your stay. Your feedback is invaluable to us, and we apologize for any inconvenience you faced. It's disheartening to learn that the lack of a TV and the interaction with our security guard impacted your stay negatively. We strive to provide a relaxing environment, and we regret if we fell short in your case. Your comments will be shared with our team to address any areas of improvement. If you have any additional details or specific concerns you'd like us to address, please feel free to share. We appreciate your feedback, and we hope you reconsider giving us another chance in the future.Kindly,Laiah IrizarryAssistant General Manager

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous Location
Location, location, location! The ocean front location is absolutely gorgeous! Several Rooms are dated but the hotel is under renovation and the new rooms are coming out gorgeous. I’ve been here 4 times and continue to return because of the gorgeous location.
Stayed 3 nights in Dec 2023
Response from Laiah on 20 Dec 2023
We appreciate your loyalty and the time you took to share your experience with us. It's wonderful to hear that you value our oceanfront location, and we're thrilled to have you as a returning guest. We understand that our ongoing renovations may have impacted your stay, and we're excited about the improvements being made. Your feedback is valuable, and we hope to provide you with an even more enjoyable experience on your next visit as we continue to enhance our facilities.

10/10 Excellent

David

Stayed 2 nights in Dec 2023
Response from Laiah on 23 Jan 2024
Hi David! Thank you for taking the time to share. We are pleased to know you had a great experience and look forward to hosting you again in the future.

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Surprised
Just caught off guard with the oldest room. But I get it they need to make there cash. A deal could have been given but oh well will try another hotel another time. Patio was kinda sketch
View from balcony
Stayed 2 nights in Dec 2023
Response from Laiah on 20 Dec 2023
Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced during your stay. We understand that room preferences are important, and we regret that the assigned room did not meet your expectations. Please know that we value your input, and your comments will be shared with our team for further improvement. If you decide to give us another chance in the future, we'll do our best to make your stay more enjoyable.

10/10 Excellent

Alayna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at Laguna Riviera were so welcoming, helpful, and kind! We enjoyed the beautiful bedroom view of the coast, the relaxing sound of the ocean, the complimentary coffee bar, and most of all, the hot tub area! We are so pleased with our experience here and would definitely recommend this resort to our friends. We will be back next time we are in the area!
Stayed 1 night in Dec 2023
Response from Laiah on 16 Dec 2023
Thank you for your glowing review! We're delighted to hear that our staff's warmth, the scenic views, and our amenities, especially the hot tub area, contributed to a memorable experience for you. We appreciate your recommendation and can't wait to welcome you back on your next visit to the area.

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
HIGHLY recommend!!!
We were so unbelievably pleasantly surprised & can’t wait to return;)))
Stayed 1 night in Dec 2023
Response from Laiah on 16 Dec 2023
We're thrilled to learn that your stay exceeded your expectations, and we appreciate your enthusiasm to return. Creating memorable experiences for our guests is our top priority, and we look forward to welcoming you back for another delightful stay.

10/10 Excellent

Fred

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything right on beach, staff, everything.
Stayed 3 nights in Nov 2023
Response from Laiah on 16 Dec 2023
We're delighted to hear that you loved everything about your stay, from our beachfront location to the exceptional service provided by our staff. It was a pleasure hosting you, and we look forward to welcoming you back for another wonderful experience.

2/10 Terrible

Emil

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
What is advertised vs what is realized, very different. Staff was very nice but not nice enough to make up for years of poor maintenance and lack of updating.
Stayed 3 nights in Nov 2023
Response from Laiah on 16 Dec 2023
We appreciate your honest feedback and apologize for any discrepancy between your expectations and the actual experience. It's disappointing to hear that our maintenance and updating efforts fell short. Please know that your comments are invaluable to us, and we will use them to address areas of improvement. We're grateful for your kind words about our staff and hope for the opportunity to provide you with a more satisfying stay in the future.

10/10 Excellent

Kerri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Laiah on 23 Nov 2023
We're delighted to hear that you had a positive experience with us. If you have any specific feedback or suggestions on how we can make your next visit even more enjoyable, please feel free to share.We look forward to welcoming you back for another fantastic stay by the beach.

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service
Beautiful property location. Some parts are a bit dated but looked like some renovations were being done. Staff was very helpful and delightful. Recommend
Stayed 2 nights in Nov 2023
Response from Laiah on 23 Nov 2023
Thank you for your wonderful review and recommendation! We're thrilled to hear that you enjoyed our beautiful property location and found our staff helpful and delightful. We appreciate your understanding about ongoing renovations, as we strive to enhance our facilities for an even better experience.We look forward to welcoming you back for another enjoyable stay. If there's anything specific you'd like to share or if you have any suggestions for improvement, please feel free to let us know.

2/10 Terrible

Tina

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
DO NOT STAY HERE! IT IS GROSS!
To start, this room was $450/nt (including tax and other fees). Check in was bumpy. Nice reception, but there was a photo shoot in front of my room and all the patio furniture was piled against my door. When I asked for a less trafficked room, it was met with frustration on the reception's part. The manager jumped in and was helpful. But the second room was filthy. Seriously disgusting. Look at their website pictures, then see actual photos. I chose not to stay there and opted for another hotel via Hotels.com. I contacted Hotels.com for a FULL refund on my initial booking. They couldn't honor it, and said they were subject to the property's terms and conditions. They were able to credit the second night's stay. But, what a disappointment that I had to pay for two different hotels for my first night's stay. I am going to find another booking provider as Hotels.com and their properties constantly point the finger at each other, as if neither has any liability.
Dirty.
??? at $450/nt
What is this?
Dirty.
Stayed 2 nights in Nov 2023
Response from Laiah on 16 Nov 2023
Thank you fo taking the time to share. We are sincerely disheartened to hear about the challenges you encountered during your recent attempt to stay at our hotel. It deeply concerns us to learn about the issues you faced, and we genuinely regret any inconvenience caused. We appreciate your feedback regarding the check-in experience and the condition of the room. Please rest assured that we take your comments seriously, and we will address these matters with our team to ensure improvements moving forward. We understand the frustration with the situation and the inconvenience of having to secure alternative accommodation. We strive to provide a seamless and enjoyable experience for our guests, and we will review our procedures to prevent similar incidents in the future. If there is anything else we can do to address your concerns or if you have further feedback, please do not hesitate to reach out. We value your input, and we are committed to making amends for any shortcomings in our service. We hope you will reconsider and give us another opportunity to provide you with the exceptional experience that we strive to offer all our guests.

8/10 Good

Willie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an enjoyable stay. The service they gave us that night was excellent and helpful.
Stayed 1 night in Nov 2023
Response from Laiah on 16 Nov 2023
Thank you for taking the time to share your positive experience with us. We are delighted to hear that you enjoyed your stay and that the service provided was excellent and helpful. Our team is committed to ensuring our guests have a memorable and enjoyable experience, and it is rewarding to know that we succeeded in making your stay pleasant. If there are any specific aspects of your stay that stood out or if you have any additional feedback, please feel free to share. We appreciate your kind words and look forward to the opportunity to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Laiah on 16 Nov 2023
Thank you for taking the time to share! We are delighted to know you enjoyed your time with us and look forward to hosting you at on of our many SCP locations in the future.

8/10 Good

Harris, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

Stephen B.

Travelled with partner
Disliked: Amenities
Extraordinary location on the beach, so that all exterior areas are lovely. However, our room was sort of funky. I booked a room with a balcony and the photo of the room showed a large room with a balcony overlooking the ocean. In fact, what we got was a very small room, cheaply and sparsely furnished, with the roof of the room below us obscuring about half of our ocean view, and no balcony. Parking is 38 bucks and there is a 20 dollar "property fee" whatever that is. Buuut, the place does have a sort of 1970s Laguna Beach vibe. . .and the location. . . . Would I stay here again? Well, there's a lot to be said for the sound of the surf rocking you to sleep. If they'd give me a room with an actual balcony and full ocean view, sure.
Stayed 1 night in Oct 2023
Response from Laiah on 10 Nov 2023
Thank you for taking the time to share your experience with us. We're pleased to hear that you enjoyed the extraordinary location and the 1970s Laguna Beach vibe. However, we sincerely apologize for any issues encountered during the online booking process. We aim to be as transparent as possible and are regretful that this standard was not reflected during your experience. We genuinely value your input and hope to have the opportunity to welcome you back in the future, ensuring a more seamless and enjoyable stay.

2/10 Terrible

Jason

Travelled with family and small children
Disliked: Property conditions & facilities
They were undergoing major renovations and did not indicate at all before we booked. Alarms going off before 9 AM which we were told would happen all day. Pool out. Nobody assisting with umbrellas at beach so we were not even sure we shupikx grab one. With all that they just gave us back half our resort fee-$25.
Stayed 2 nights in Oct 2023

10/10 Excellent

Sanjay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view and upgraded rooms
Stayed 3 nights in Oct 2023
Response from Laiah on 12 Oct 2023
Hi Sanjay! Thank you for taking the time to share. We are so pleased to know you enjoyed our newly renovated room and the beautiful laguna beach view. It was a pleasure hosting you as a guest and we look forward to providing many more exceptional experiences in the future.

10/10 Excellent

lori

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived late on a Thursday and our car was greeted by a staff member who helped up check in with ease. That set the tone for the next several days we spent there. We knew we were picking a smaller room with no view but it was very comfortable with a lovely balcony that looked on the hills. The room amenities and linens were all excellent. The only issue was not being able to open the curtains to the room because it looked onto a walk way. The resort was quiet and calming even though it was on a main thoroughfare. Each morning we walked down to the beach and enjoyed the chairs or took a walk. We enjoyed the lovely pool and hot tub each day along with the tea and coffee station available. The price and location, both on the water and in the heart of Laguna Beach, was why we picked this hotel, but the staff and amenities are why we will be returning!
Stayed 4 nights in Sep 2023
Response from Laiah on 12 Oct 2023
Thank you for taking the time to share your experience with us! We're delighted to hear that your stay at our hotel was enjoyable and relaxing. It's wonderful to know that our staff made you feel welcome from the moment you arrived and that you found our amenities, including the pool, hot tub, and tea/coffee station, to your liking.We appreciate your feedback about the curtains and will certainly look into ways to enhance the privacy without compromising the natural light. We're also glad to hear that you made the most of our beach access and enjoyed the serene atmosphere despite the central location.Thank you for choosing to stay with us, and we look forward to welcoming you back in the future! If you have any specific requests for your next stay, please feel free to let us know. Safe travels!

10/10 Excellent

MARIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Laiah on 12 Oct 2023
Thank you for sharing Maria! We are so pleased that you had a wonderful time and we can not wait to welcome you back for more enjoyable stays at on of our many SCP locations in the future.

10/10 Excellent

colleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Laiah on 12 Oct 2023
Thank you for taking the time to share! It was a pleasure hosting you and we are delighted to know you enjoyed your time with us. We look forward to welcoming you back for more excellent stays in the future.

10/10 Excellent

Matthew

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Old, cold and sad. Only redeeming thing was curly brunette consigliere. Best front desk person I’ve ever met. Daytime lady yelled at everyone using door to pool. It was funny, then sad. Room was old and tired, the view was great but the only rebrewing thing absolutely this place was one amazing employee.
Stayed 1 night in Sep 2023
Response from Laiah on 12 Oct 2023
Thank you for sharing your feedback with us. We appreciate your kind words about our front desk staff, and we're delighted to hear that you had a positive interaction with one of our team members. We're sorry to hear that other aspects of your stay did not meet your expectations. Your comments are valuable, and we'll use them to improve the overall guest experience. We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay in the future. Safe travels!

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful Unplug
Great couple-alone time with great views and a sense of peace.
Stayed 1 night in Sep 2023
Response from Laiah on 6 Oct 2023
It sounds like you had a wonderful experience enjoying a peaceful and romantic getaway at Laguna Riviera. We're delighted to hear that you appreciated the great views and the serene atmosphere. Thank you for choosing Laguna Riviera for your couple-alone time, and we hope to welcome you back for another relaxing stay in the future. Safe travels!

2/10 Terrible

Olivia

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Laiah on 6 Oct 2023
Dear Olivia,Thank you for taking the time to share your feedback. We are disheartened to know you had a negative experience as this is not the standard we routinely achieve. We would love to know more about your stay with us, and welcome a phone call or email at your convenience. We hope for an opportunity to provide a more welcoming stay in the future!

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Drawback: $38 parking fee!!!!
Stayed 1 night in Sep 2023
Response from Laiah on 9 Nov 2023
Thank you for your feedback regarding your recent stay. We're glad to hear that you had a great stay overall. Regarding the parking fee, we understand your concern. Parking fees are common in many hotels, especially in prime locations, and they help cover the costs associated with maintaining parking facilities. We appreciate your understanding, and we hope the rest of your experience was enjoyable. If you have any further comments or questions, please feel free to reach out.

6/10 Okay

Brandon, Lancaster

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It was a good stay. It was noisy as they were doing construction early in the morning. Lots of cop car noises in the night. Thin walls. Friendly staff.
Stayed 3 nights in Sep 2023
Response from Laiah on 9 Nov 2023
Thank you for taking the time to share your feedback about your recent stay. We're pleased to hear that you found our staff friendly. We apologize for the inconvenience caused by the construction noise and disturbances during the night. We understand the importance of a peaceful stay and we'll do our best to address these issues to enhance the overall experience for our guests. If you have any further concerns or if there's anything specific you would like to share, please feel free to let us know.

10/10 Excellent

Leah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location excellent staff
Stayed 4 nights in Sep 2023
Response from Laiah on 9 Nov 2023
Thank you for your positive feedback! We're delighted to hear that you enjoyed our great location and found our staff excellent. We appreciate your kind words and hope to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Edik

Stayed 1 night in Sep 2023

8/10 Good

sompong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Laiah on 9 Nov 2023
Thank you for taking the time to share your feedback. We appreciate your rating and hope to have the opportunity to improve your experience in the future. If you have any specific concerns or suggestions, please feel free to share them with us.

8/10 Good

Anne Marie

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Laiah on 21 Sept 2023
Thank you for sharing! We appreciate your feedback, and if there are any specific comments or suggestions you have regarding your stay, please don't hesitate to share them with us. Your input is valuable as we continually strive to improve and provide the best possible experience for our guests. We look forward to welcoming you back with holistic hospitality again in the future!