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"Excellent hotel in centre of Ponta Delgada with underground pool and spa. Comfortable rooms with aircon. In particular, staff very helpful, approachable and friendly. Good choice at breakfast and restaurant staff also pleasant and attentive."

"I was initially unsure about the hotel location (in front of the marina, with a casino adjacent to it) based on pictures alone. However, I must say that the hotel was great, location was excellent, it has an amazing rooftop bar and houses one of the best restaurant in the entire island. Truly great. "

"The entire team was lovely and very accommodating. Considering my husband was in a wheelchair they did the best they can do with what was available. We truly appreciate the entire team going above and beyond to make our vacation a memorable one."

"I thoroughly enjoyed my stay. The staff were so friendly and kind. As a solo traveler they looked out for me. The room was spacious and great Bay view. I would definitely come back. "

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"Very friendly and attentive staff. One of the biggest and tastiest breakfast buffets I’ve seen *anywhere*. Only a five minute walk from the caldeiras. This is an excellent place to base yourself for explore the eastern half of the island."

"Great Costumer service!"

"Convenient location on the island to explore the whole island. "

"The only issue was with the lack of a wake up call on my first day when I had a morning tour planned. Neither of the two I requested went through. However, I am in a Portuguese speaking country and was not equipped to request a wake-up call in that language. The one staff member was not able to understand me, so I noted the next time I asked for a call, she wrote an hour later down- when I noted it, and wrote the correct time, she had another staff member aid me and we were able to communicate effectively and she addressed my concerns and called the tour company to assure I would be picked up. Breakfast was filling and worth it!"