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Reviews of KL Hotel

3 out of 5
KL Hotel
Lot 23, Block D, Jati Shophouse, Jalan Jati, Labuan

Reviews

7.2

Good

Rating 10 - Excellent. 7 out of 69 reviews" "
Rating 8 - Good. 32 out of 69 reviews" "
Rating 6 - Okay. 22 out of 69 reviews" "
Rating 4 - Poor. 7 out of 69 reviews" "
Rating 2 - Terrible. 1 out of 69 reviews" "

8.2/10

Cleanliness

7.2/10

Staff & service

8.0/10

Amenities

7.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Gabriel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is strategic and ideal budget hotel
Stayed 3 nights in Jan 2024

2/10 Terrible

Barry

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
they are more trust their careless housekeeping than their customer...
Stayed 1 night in Nov 2023
Response from hotel on 29 Nov 2023
Hi Sir, we are sincerely apologize for your less than perfect customer experience.We are committed to serving you better in future.

8/10 Good

Gabriel

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The place is good but need more transport in the area
Stayed 4 nights in Nov 2023

8/10 Good

Fai Min

Liked: Staff & service
Power supply breakout
Stayed 4 nights in Sep 2023

8/10 Good

Daljit

Stayed 1 night in Jul 2023

10/10 Excellent

RAJESWARI

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and greasy service by the staffs
Stayed 1 night in Apr 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location, with many coffeeshops around it, and a convenience store.
Stayed 2 nights in Dec 2022

4/10 Poor

LIM

Stayed 1 night in Jul 2022

8/10 Good

Alexander Wong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
Stayed 3 nights in Oct 2021
Response from KL Hotel on 2 Nov 2021
Thank you very much!

6/10 Okay

Verified traveller

Business traveller
Stayed 1 night in Apr 2021

4/10 Poor

Anonymous

Travelled with family, Business traveller
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Overall, it was not a pleasant stay. At night, we found out our toilet couldn’t flushed properly and called to the front desk for help. All they could do was guide you on how to fix it through phone instead of sending someone in to help. Was charged a fee for extra towel requested. This was my first encounter after experiencing on staying different hotels previously. In addition to that, Could hear pub music at night next to our room and the music played through the hallway at morning in our room. Not worth the price for such services.
Stayed 1 night in Jan 2020

6/10 Okay

Julian Leslie

Business traveller
Liked: Cleanliness
A bit noisy place
Stayed 1 night in Jan 2020

10/10 Excellent

Muhammad Farhan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoy to stay
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

8/10 Good

Kimn Huat

Liked: Cleanliness, staff & service
Great Location
Location is very Great, there are many shop around, only a bit noisy at night because there have a pub beside the hotel, room is comfartable and clean.
Stayed 1 night in May 2019

8/10 Good

Mohanraj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff are friendly and my room was clean but very small.
Stayed 3 nights in Apr 2019
Response from KL HOTEL on 2 May 2019
Thank you very much

8/10 Good

Tan

Abit noisy during night time due to karaoke, the rest is fine.
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 2 nights in Aug 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Room was very basic, just a bed and little hanging space, one chair and desk,no shower screen, had to ask for a second towel,as there was two of us. However the bed was comfortable, had to go out for all meals. The staff were polite, friendly and helpful.
Stayed 4 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

8/10 Good

Mickey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice to stay
Overall consider nice only is there no lift need to walk up to 2nd floor Will back on Aug 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
V.Good but lil bit noisy...
Everything is ok..Only bit noisy when nite.coz near with karaoke bar.
Stayed 2 nights in Jan 2018

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Staff dishonest
1. very noisy till midnight, the room just beside pub 2. the batroom water hole stuck. water came out everytime bath. 3. overall staff are ok except a chinese girl working at noon time. her attitude was rude and create a lot of nonsense excuse.
Stayed 2 nights in Jan 2018

10/10 Excellent

Alex ooi, puchong,selangor

Liked: Cleanliness, staff & service, room comfort
Easy navigation and strategy location , friendly to get transportation and food
Stayed 1 night in Nov 2017

6/10 Okay

Flora, sarawak, malaysia

Liked: Cleanliness
Nice stay
Overall it was a nice stay. Which room u’re staying offer different experiance. The receptionist is helpful and honest.
Stayed 1 night in Dec 2017

8/10 Good

Mohd Danial

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

6/10 Okay

Awang Izwandi

Liked: Staff & service
Disliked: Cleanliness, room comfort
not so good
Stayed 2 nights in Aug 2017

8/10 Good

Mohd Mahadhir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017

6/10 Okay

Nor Eliza

Disliked: Property conditions & facilities, room comfort
The hotel location is within the city centre and walking distance to the jetty. The room is clean and comfortable considering that I am staying alone. But the hotel is next to the bar and the noise level is very very very high. I cant sleep till 3.00 am because of this disturbance.
Stayed 2 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good clean low cost hotel but unfortunately in a noisy nightclub area
Stayed 1 night in May 2017

4/10 Poor

LAU, PG

Liked: Cleanliness
Disliked: Staff & service, room comfort
Noisy and irresponsibility hotel
The KL hotel just next to disco pub and there is another KTV lounge at the back of hotel. Imagine, at 2.50am morning, the pub music so loud that can beat your heart while the KTV noises almost like your neighbor singing the songs. It's irritating, annoying and frustrating. After such a torment, I have complained to lady boss at front desk. She said this is norm and she had filed several complaints to authority. She said she can't do much with it. (She even no apologies at all). It's so irresponsible, unethical and no moral. The hotel just want to make money regardless the customers priority for their stay. I will strongly recommend you to stay other hotel with the same price point. There are hundred of hotels that offer the same price point. Why you want to pay for the price and get all the frustration and suffering.

6/10 Okay

Verified traveller

Disliked: Staff & service, room comfort
No litt,very hard to lift the luggage. room still acceptable.convenient because in city town.

8/10 Good

Tharshni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cosy but noisy
The room was clean and comfortable but it gets noisy at night from 10pm-3.30am. There are karaoke establishments around the area.

8/10 Good

MOHZAN BIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Budget hotel- ok
Good location but there are many other budget hotels nearer to town. Clean n comfortable, got hair dryer, electric kettle.Wifi is strong.Slightly noisy at night until 12 midnight from the karaoke outlet beside the Hotel

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Next door to very noisy Karaoke centre
The hotel is located right next to Karaoke, this premise just stop their operation at 3am. So guest have to bear this very noisy. The room condition is compatible with the price paid but with damp smell as the guest stayed at no windows room. The shower room clogged.

6/10 Okay

J, Johor Bahru. Malaysia

Liked: Staff & service
Disliked: Property conditions & facilities
Noisy and Small
Karaoke joint nearby too loud and noisy until early morning. Super small room. Only convenient is nearby the jetty and easily accessible.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good
the room was very clean due to no smoking inside the hotel. Surrounding quite noisy because of the hotel location was in the pub/KTV area.

6/10 Okay

Mickey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Too noisy
Too noisy surroundings by pub

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Casual stay. Nothing much interesting.
The room was a little small. And very poor sound insulation. But very clean.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Helpful staff
Good: Very helpful, friendly, accomodative front desk staff, my room was extremely noisy (loud music from nearby karaoke pubs and clubs) on a saturday night, the receptionist was kind enough to allow a room change (after discussing with her superior) without extra charge (from queen to king room). I left my accidentally phone in the room but still able to retrieve it after housekeeping. I was glad. Those who are noise sensitive may want to know that the hotel is very close to karaokes, pubs and clubs.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is clean with easy access to most of places.nice hotel but the KTV nearby is a bit noisy though. no lift coz it is only 3 storey so if u hv extremely heavy luggage - think about it. the hotel is quite clean and good decoration.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenience, nice & comfortable
I had a good & fun trip to labuan. Thanks KL hotel.

8/10 Good

joel chee

Liked: Cleanliness, staff & service, property conditions & facilities

4/10 Poor

Earwand

Disliked: Room comfort

6/10 Okay

Verified traveller

Liked: Room comfort
Nice and clean hotel located behind a noisy club
Nice , clean, small rooms Staff are friendly and helpful Only issue is the noise from the bars and clubsoitsode till 2am!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Reasonable budget hotel
The noise from neighbouring kareoke n pub tolarable

4/10 Poor

Calvin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible experience
cut water supply without informing guests. was stuck with soaped up hair and body. didn't even bother to provide bucket of water after complaint.