2 outdoor pools, sun loungers

Reviews of Dreams Las Mareas Costa Rica - All Inclusive

4.5 out of 5
Dreams Las Mareas Costa Rica - All Inclusive
Playa El Jobo, La Cruz, Guanacaste

Reviews

8.6

Excellent

Rating 10 - Excellent. 456 out of 859 reviews" "
Rating 8 - Good. 234 out of 859 reviews" "
Rating 6 - Okay. 94 out of 859 reviews" "
Rating 4 - Poor. 38 out of 859 reviews" "
Rating 2 - Terrible. 37 out of 859 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Dena

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place for a beach wedding! Staff was beyond amazing.
Stayed 5 nights in Apr 2024

10/10 Excellent

Bruce

Travelled with family
Liked: Amenities
Just nice people with smiles. All inclusive. Very nice beautiful pools
Stayed 3 nights in Apr 2024
Response from Dreams Las Mareas Costa Rica on 23 Apr 2024
Hello Bruce,We want to thank you for rating us and for sharing your kind comments about our people, we would have loved to know more about your stay. We hope you enjoyed from start to finish.On behalf of our team and Management, we sincerely hope to have the honor of being your hosts again in the not-too-distant future.Regards,Dreams Las Mareas Team

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facility and service!
Stayed 7 nights in Apr 2024
Response from Dreams Las Mareas Costa Rica on 19 Apr 2024
Hello Amy, Thank you for your kind words! We're thrilled to hear that you enjoyed our facilities and service. Providing an excellent experience for our guests is always our top priority. We look forward to welcoming you back in the future!Warm regards,Dreams Las Mareas Team

8/10 Good

Bonnie, huntington

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful! Very clean, well maintained. The food & restaurants were excellent. Our only issue was the customer service response to a few issues we had was not good.
Stayed 7 nights in Mar 2024
Response from Dreams Las Mareas Costa Rica on 11 Apr 2024
Hello Bonnie,Thank you for choosing to stay with us and for taking the time to share your feedback. We're thrilled to hear that you found our property beautiful, clean, and well-maintained, and that you enjoyed the excellent food and dining options.However, we're truly sorry to learn about the issues you encountered with our customer service. Please accept our sincerest apologies for any inconvenience or frustration this may have caused during your stay. We strive to provide exceptional service to all our guests, and it's disheartening to hear that we fell short of your expectations in this regard.Your feedback is invaluable to us, and we will be addressing the issues you mentioned with our team to ensure that similar situations are handled more effectively in the future.We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless and enjoyable experience in the future.Kind regards,Dreams Las Mareas Team

10/10 Excellent

Rodney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this resort. We’ve been there multiple times as a family and we have a great experience every time.
Stayed 6 nights in Mar 2024
Response from Dreams Las Mareas Costa Rica on 8 Apr 2024
Hello Rodney,We appreciate your comments, we are really pleased to know that Dreams Las Mareas has met your expectations and that you have enjoyed your trip.We sincerely hope we can have the honor of hosting you again in the not-too-distant future.Best regards, Dreams Las Mareas Team

10/10 Excellent

Addison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband had the absolute best time at Dreams Las Mareas. The pools were amazing, the food was delicious, and the staff was so caring. Every day was SO much fun. We loved starting our morning with breakfast, monkey watching, relaxing by the amazing pools, and ending with a delicious dinner. I would highly recommend this resort to anyone, we are already planning our trip back!
Stayed 8 nights in Mar 2024
Response from Dreams Las Mareas Costa Rica on 4 Apr 2024
Hello Addison,Thank you so much for the invested time to share your review with us, it is great to read your comments and know that you had a great stay and you were able to enjoy a pleasant time here at Dreams Las Mareas.On behalf of all our colleagues, we would like to thank you for your kind comments toward their attention and warm service. We are so happy to know that you are already planning a trip to come back, we can't wait to welcoming you home.Warm regards, Dreams Las Mareas Team

8/10 Good

Ryane

Stayed 4 nights in Mar 2024
Response from Dreams Las Mareas Costa Rica on 23 Apr 2024
Hello Ryane,We want to thank you for rating us, we would have loved to know more about your stay. We hope you enjoyed from start to finish.On behalf of our team and Management, we sincerely hope to have the honor of being your hosts again in the not-too-distant future.Regards,Dreams Las Mareas Team

10/10 Excellent

Chi

Stayed 6 nights in Mar 2024
Response from Dreams Las Mareas Costa Rica on 23 Apr 2024
Hello Chi,We want to thank you for rating us, we would have loved to know more about your stay. We hope you enjoyed from start to finish.On behalf of our team and Management, we sincerely hope to have the honor of being your hosts again in the not-too-distant future.Regards,Dreams Las Mareas Team

6/10 Okay

Vanessa

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Family resort! Tons of kids, too far from airport not enough activities barely any music
Stayed 3 nights in Mar 2024
Response from Dreams Las Mareas Costa Rica on 30 Mar 2024
Hello Vanessa, Thank you for sharing your feedback with us. We apologize if you felt that there weren't enough activities or music during your stay, and we appreciate your input on this matter. We understand that our distance from the airport may have been inconvenient for you. Your feedback is valuable to us, and we'll take it into consideration to improve the overall guest experience. Best regards, Dreams Las Mareas Team

10/10 Excellent

Agnieszka

Stayed 6 nights in Mar 2024
Response from Dreams Las Mareas Costa Rica on 19 Apr 2024
Hello Agnieszka,We want to thank you for rating us, we would have loved to know more about your stay. We hope you enjoyed from start to finish.On behalf of our team and Management, we sincerely hope to have the honor of being your hosts again in the not-too-distant future.Regards,Dreams Las Mareas Team

10/10 Excellent

Sabrina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently had the pleasure of experiencing the breathtaking beauty of Dreams Las Mareas. The scenic views surpassed any picture I had seen- it's truly a place where reality outshines the photos. The monkeys visiting our balcony added an incredible touch to the experience. The remote location adds to the charm offering a unique and tranquil experience. The was exceptional and the service was top-notch. Five stars without a doubt!
Response from Dreams Las Mareas Costa Rica on 12 Mar 2024
Hello Sabrina, Thank you so much for sharing a review about your recent stay! We're thrilled to hear that you had such a wonderful experience at Dreams Las Mareas and that the scenic beauty surpassed your expectations. It's fantastic to know that the monkeys visiting your balcony added an extra special touch to your stay.We take great pride in our remote location, as it provides a unique and tranquil experience for our guests to enjoy. We're delighted to hear that you found it charming and that you appreciated the peaceful atmosphere.Thank you for your kind words about our exceptional food and top-notch service.We hope to have the pleasure of welcoming you back to Dreams Las Mareas in the future for another unforgettable stay.Kind regards,Dreams Las Mareas Team

10/10 Excellent

Jenny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were a few of the staff members who really stood out, Natalia and Junior. They both were AMAZING~
Stayed 4 nights in Feb 2024
Response from Dreams Las Mareas Costa Rica on 26 Feb 2024
Hello Jenny,Thank you so much for the invested time to share your review with us, it is great to read your comments and know that you had a great stay and you were able to enjoy a pleasant time here at Dreams Las Mareas.On behalf of all our colleagues, we would like to thank you for your kind comments toward their attention and warm service. Please be confident that we will share your kind comments with Natalia, Junior and all the team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We are looking forward to welcoming you home soon.Best regards, Dreams Las Mareas Team

10/10 Excellent

Rosanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best resort we have ever been to! Loved the property how lush and spread out it was. Loved all the monkeys. We will definitely come back!
Stayed 5 nights in Feb 2024
Response from Dreams Las Mareas Costa Rica on 20 Feb 2024
Hello Rosanna,Thank you for taking the time to share your feedback about your recent trip. We are thrilled to hear that you loved the property.We are glad that the monkeys were part of making your stay even better. We hope to welcome you back in the future, so you can continue to explore and enjoy the priceless natural beauty and wildlife that our country and our resort has to offer.Best regards,Dreams Las Mareas Team

2/10 Terrible

Sandro Roberto

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I am rating this property very poorly for their customer service. We had a severe family illness (close to death) that resulted in 2 people from our group not being able to travel to this resort. I cancelled in advance of the trip and have been waiting for over a month and a half for a reply on a refund. After providing doctor's notes and much more documentation they have refused any refund or credit. When I was at the resort I asked the on site manager if there is anything I should do while there about the 2 people who couldn't travel and he said no, to leave it to senior management. They either sold the room to other guests and even if they didn't they benefitted by no one using the room (no cleaning), no one eating and no one drinking. This is unacceptable for a Dreams property and one that is owned by Hyatt. I even contacted Hyatt and they have yet to get back to me. While it is in their right according to the cancellation policy to decline my refund request, they have been terrible in communicating and not even offering any make-up (like a partial refund or even a credit at another Hyatt property). Buyer beware!
Response from Dreams Las Mareas Costa Rica on 15 Feb 2024
Hello Sandro Roberto,We sincerely apologize for the difficulties you've experienced with customer service regarding your cancellation and refund request. Your situation involving a severe family illness is indeed a challenging one, and we understand the importance of a timely assistance during such times.It's disheartening to hear that your requests for a refund or credit have not been addressed promptly. We strive to provide exceptional service to all our guests, especially in circumstances like yours, and we regret that we fell short of meeting your expectations in this regard. It is important to mention that our colleagues have been requesting the information you mentioned as it is part of the process they have to follow as the reservation was booked through a third-party. We are working diligently to address the issues you've raised. From our end we have approved the refund requested and has been notified directly to the platform you made the reservation. It is important to you to follow up the case directly with them to see the status of the request. If there is anything else we can do to assist you or if you have any further questions, please don't hesitate to reach out to us. We value your feedback and your satisfaction is important to us. Thank you for bringing this matter to our attention, and we apologize once again for any inconvenience caused.Kind regards,Dreams Las Mareas Team

10/10 Excellent

Katherine

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Dreams Las Mareas Costa Rica on 27 Mar 2024
Hello Katherine,We want to thank you for rating us, we would have loved to know more about your stay. We hope you enjoyed from beginning to end.On behalf of our team and Management, we sincerely hope to have the honor of being your hosts again in the not-too-distant future.Regards,Dreams Las Mareas Team

10/10 Excellent

mahdieh

Stayed 3 nights in Feb 2024
Response from Dreams Las Mareas Costa Rica on 27 Mar 2024
Hello,We want to thank you for rating us, we would have loved to know more about your stay. We hope you enjoyed from beginning to end.On behalf of our team and Management, we sincerely hope to have the honor of being your hosts again in the not-too-distant future.Regards,Dreams Las Mareas Team

8/10 Good

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very beautiful.
Stayed 3 nights in Feb 2024
Response from Dreams Las Mareas Costa Rica on 7 Feb 2024
Hello Stephen, Thank you for your kind comment! We're thrilled to hear that you found our resort beautiful. We hope to welcome you back to our resort in the future for another beautiful stay!Warm regards, Dreams Las Mareas Team

8/10 Good

Jaclyn Jeannette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Dreams Las Mareas Costa Rica on 6 Feb 2024
Hello Jaclyn,We want to thank you for rating us, we would have loved to know more about your stay. We hope you enjoyed from beginning to end.On behalf of our team and Management, we sincerely hope to have the honor of being your hosts again in the not-too-distant future.Regards,Dreams Las Mareas Team

10/10 Excellent

LexiMarie

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Dreams Las Mareas Costa Rica on 23 Jan 2024
Hello LexiMarie,We want to thank you for rating us, we would have loved to know more about your stay. We hope you enjoyed from beginning to end.On behalf of our team and Management, we sincerely hope to have the honor of being your hosts again in the not-too-distant future.Regards,Dreams Las Mareas Team

2/10 Terrible

Ruben

Travelled with family, Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
My experience at the all-inclusive hotel was abysmal. The customer service was atrocious, marked by blatant prejudice and racism from the staff. None of the promised VIP perks or credits were honored, creating a sense of deception. The overall safety of the place was questionable, and the road to the hotel was a nightmare to navigate. A regrettable choice that I strongly discourage.
Stayed 4 nights in Dec 2023
Response from Dreams Las Mareas Costa Rica on 2 Jan 2024
Hello Ruben, We want to express our sincere apologies for the deeply disappointing experience you had during your stay at our resort. Your feedback is extremely concerning, and it is disheartening to hear about the issues you encountered with customer service.We take such matters very seriously, we will investigate the incidents you mentioned as that kind of things has no place in our establishment.We apologize for any inconvenience caused by the failure to honor promised VIP perks. This is not reflective of our standards, and we will be reviewing our procedures to ensure that such oversights do not happen in the future.Once again, we apologize for the negative impression we have left you with. It is our sincere hope that you will reconsider, and we would welcome the opportunity to make amends and provide you with the experience you deserve.Best regards,Dreams Las Mareas Team

2/10 Terrible

Matthew

Stayed 4 nights in Dec 2023
Response from Dreams Las Mareas Costa Rica on 28 Dec 2023
Hello Matthew,We are sorry to know by your rate that your stay was not as pleasant as you would have liked. We would have liked to know more about your stay during and post stay, to improve our services.As professionals in the service industry, we know that feedback from our guests is very valuable, and the key to allowing constant improvement to achieve a high level of lasting quality in services.Thank you for your visit!Regards,

8/10 Good

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was amazed by the size of this hotel but liked that everything was in the same area so you don’t have to walk all over. Room was nice, ocean view is a stretch but understandable. Food was okay, typical all inclusive. I didn’t like the dress code during the day for restaurants, always had to change with a bathing suit on. Entertainment was good. Most bars are fast besides the club. But overall good stay.
Stayed 3 nights in Dec 2023
Response from Dreams Las Mareas Costa Rica on 19 Dec 2023
Hello Jessica, Thank you for choosing to stay at our resort and taking the time to share your feedback with us. We're thrilled to hear that you were amazed by the size of our hotel and enjoyed the convenience of having everything in the same area.We appreciate your positive comments about the room, entertainment, and the efficiency of most bars. However, we're sorry to hear that the food was just okay and that the ocean view from your room didn't fully meet your expectations. Your feedback is important to us, and we'll certainly take it into consideration as we strive to enhance our offerings.It was a pleasure having you as our guest, and we hope to welcome you back for another enjoyable stay in the future. If there are specific areas where you believe we can improve, please feel free to share more details.Thank you for your valuable feedback!Best regards,Dreams Las Mareas Team

10/10 Excellent

Kristine S

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2023
Response from Dreams Las Mareas Costa Rica on 15 Dec 2023
Hello Kristine S,We want to thank you for rating us, we would have loved to know more about your stay. We hope you enjoyed from beginning to end.On behalf of our team and Management, we sincerely hope to have the honor of being your hosts again in the not-too-distant future.Regards,Dreams Las Mareas Team

10/10 Excellent

Ira

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean and beautiful property. Room service is decent annd on time unlike many all inclusive resorts I have lived in. Service and hospitality can use some improvement. Love the room. Very comfortable beds. Clean washrooms
Stayed 3 nights in Dec 2023
Response from Dreams Las Mareas Costa Rica on 12 Dec 2023
Hello Ira, Thank you for choosing to stay at Dreams Las Mareas and for sharing your feedback with us. We're pleased to hear that you found our property to be very clean and beautiful, and that you enjoyed the comfort of our rooms, including the comfortable beds and clean washrooms.We appreciate your positive comments about the on-time and decent room service. However, we also take note of your feedback regarding service and hospitality. Please rest assured that we will address this internally to make improvements and provide an even better experience for our guests.We value your input, and we hope to have the opportunity to welcome you back to the resort for another enjoyable stay in the future.Warm regards,Dreams Las Mareas Team

10/10 Excellent

Jason

Response from Dreams Las Mareas Costa Rica on 2 Jan 2024
Hello Jason,We want to thank you for rating us, we would have loved to know more about your stay. We hope you enjoyed from beginning to end.On behalf of our team and Management, we sincerely hope to have the honor of being your hosts again in the not-too-distant future.Regards,Dreams Las Mareas Team

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Nov 2023
Response from Dreams Las Mareas Costa Rica on 29 Nov 2023
Hello Nina,We want to thank you for rating us, we would have loved to know more about your stay. We hope you enjoyed from beginning to end.On behalf of our team and Management, we sincerely hope to have the honor of being your hosts again in the not-too-distant future.Regards,Dreams Las Mareas Team

10/10 Excellent

Bailey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2023
Response from Dreams Las Mareas Costa Rica on 20 Nov 2023
Hello Bailey,We want to thank you for rating us, we would have loved to know more about your stay. We hope you enjoyed from beginning to end.On behalf of our team and Management, we sincerely hope to have the honor of being your hosts again in the not-too-distant future.Regards,Dreams Las Mareas Team

10/10 Excellent

Natasha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved where the property was situated, the fun and friendly staff, the cleanliness, and the food
Stayed 10 nights in Nov 2023
Response from Dreams Las Mareas Team on 14 Nov 2023
Hello, Thank you for your wonderful feedback! We're delighted to hear that you loved the location of our property, the fun and friendly staff, the cleanliness, and the food. Providing a positive and enjoyable experience for our guests is our top priority, and we're thrilled that we could contribute to a memorable stay for you.We appreciate your valuable input and look forward to the opportunity of welcoming you back for another fantastic stay.Warm regards,Dreams Las Mareas Team

10/10 Excellent

Al, Tucson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a totally excellent experience! The staff was wonderful. The resort was delightful and beautiful. We had a wonderful time with my daughter and 10 year old granddaughter.
Stayed 9 nights in Nov 2023
Response from Dreams Las Mareas Team on 13 Nov 2023
Hello Al, Thank you so much for taking the time to share a review! We're thrilled to hear that you had a totally excellent experience during your stay at Dreams Las Mareas. It's wonderful to know that you found the staff to be wonderful and that the resort was delightful and beautiful.We appreciate you choosing our resort for your vacation, and we're delighted that you, your daughter, and your 10-year-old granddaughter had a wonderful time. We look forward to the pleasure of welcoming you back for another fantastic experience in the future.Warm regards,Dreams Las Mareas Team

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible trip
This place was fantastic, beautiful and fun. Location is amazing, pools are awesome, food is pretty dang good for an all inclusive. Definitely want to go back
Stayed 3 nights in Nov 2023
Response from Dreams Las Mareas Team on 13 Nov 2023
Hello Joe, Thank you for sharing your fantastic experience at our resort! We're thrilled to hear that you enjoyed the beautiful location, awesome pools, and the delicious food. It's always wonderful to know when our guests have had a memorable and enjoyable stay.We look forward to welcoming you back for another wonderful experience. Best regards,

10/10 Excellent

McKenley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2023
Response from Dreams Las Mareas Team on 6 Nov 2023
Hello McKenley,We want to thank you for rating us, we would have loved to know more about your stay. We hope you enjoyed from beginning to end.On behalf of our team and Management, we sincerely hope to have the honor of being your hosts again in the not-too-distant future.Regards,

10/10 Excellent

Hayden

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2023
Response from Dreams Las Mareas Team on 6 Nov 2023
Hello Hayden,We want to thank you for rating us, we would have loved to know more about your stay. We hope you enjoyed from beginning to end.On behalf of our team and Management, we sincerely hope to have the honor of being your hosts again in the not-too-distant future.Regards,

10/10 Excellent

Naquane Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best properties I have stayed at.
Stayed 5 nights in Oct 2023
Response from Dreams Las Mareas Team on 24 Oct 2023
Hello Michael, Thank you for your kind words! We're thrilled to hear that you consider our property as one of the best you've ever stayed at. Your satisfaction is our greatest reward. We look forward to the opportunity to welcome you back for another exceptional experience in the future. Warm regards,

8/10 Good

Kristina

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great visit at Dreams Las Mareas. The drive was a little far from the airport, but worth it. The beach and pools were nice, but VERY limited chairs around the pool. The food was ok. Not terrible for an all inclusive. Drinks were great. Good selection and good pours. The resort was very clean everywhere. The best part of the resort was the friendly, helpful staff. Everyone was so accommodating and went above and beyond to take care of you. Would definitely go back.
Stayed 4 nights in Oct 2023
Response from Dreams Las Mareas Team on 23 Oct 2023
Hello Kristina,Thank you for taking the time to share your experience at Dreams Las Mareas. We're pleased to hear that you had a great visit and that the overall stay was enjoyable.We understand that the drive from the airport may have been a bit long, but it's wonderful to know that you found it worth the journey. Our beach and pools are indeed some of our highlights, offering a beautiful setting to relax and unwind. We appreciate your feedback regarding the limited pool chairs, and we will certainly take this into consideration for future improvements.While the food was okay, we appreciate your understanding of the challenges that can come with all-inclusive dining. We're pleased that you enjoyed our drink selection.We look forward to the opportunity to welcome you back in the future.Warm regards,

10/10 Excellent

Candayce Odom

Stayed 4 nights in Oct 2023
Response from Dreams Las Mareas Team on 8 Nov 2023
Hello Candayce O,We want to thank you for rating us, we would have loved to know more about your stay. We hope you enjoyed from beginning to end.On behalf of our team and Management, we sincerely hope to have the honor of being your hosts again in the not-too-distant future.Regards,

10/10 Excellent

DENNIS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Remote location(90 minutes bus ride from airport), however, beautiful property… Would’ve loved to have more expanded beach access and water events as jet-skiing, boat tours, snorkeling,hang gliding,etc….. otherwise it was extremely enjoyable..!!!
Stayed 7 nights in Oct 2023
Response from Dreams Las Mareas Team on 11 Oct 2023
Hello Dennis,We appreciate your feedback about your stay at our resort. We're delighted to hear that you found our property beautiful and that you enjoyed your stay overall.Thank you for choosing our resort for your getaway. We hope to welcome you back for another enjoyable stay in the future.Best regards,

8/10 Good

Lisa

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was beautiful. The pools were excellent. The food was just ok but the staff was very accommodating
Stayed 6 nights in Oct 2023
Response from Dreams Las Mareas Team on 10 Oct 2023
Hello Lisa,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our resort beautiful and our pools excellent. We're sorry to hear that the food was not what you expected. We appreciate your feedback on this matter, as it helps us identify areas where we can improve. We would love to have the opportunity to welcome you back for an even better experience in the future.Best regards,

10/10 Excellent

Willie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
*
Response from Dreams Las Mareas Team on 9 Oct 2023
Hello Willie,We want to thank you for rating us, we would have loved to know more about your stay. We hope you enjoyed from beginning to end.On behalf of our team and Management, we sincerely hope to have the honor of being your hosts again in the not-too-distant future.Regards,

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding pool features and layout
Stayed 3 nights in Sep 2023
Response from Dreams Las Mareas Team on 6 Oct 2023
Hello Christopher, Thank you for sharing your comments about your recent stay at our resort. We're thrilled to hear that you found our pool features and layout outstanding! Our team works hard to create a relaxing and enjoyable environment for our guests, and it's great to know that you appreciated it.We look forward to welcoming you back for another memorable experience in the future!Best regards,

6/10 Okay

Bianey

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The highlight of this trip was the monkeys in your balcony in the mornings. Doesn’t look like they have enough staff because servers were busy took a while to get service.
Stayed 4 nights in Sep 2023
Response from Dreams Las Mareas Team on 5 Oct 2023
Hello Bianey,Thank you for taking the time to share your comments about your recent stay at our resort.We're delighted to hear that you enjoyed the natural beauty of the monkeys visiting your balcony in the mornings. Observing wildlife in its natural habitat can be a truly special experience.However, we're sorry to hear that you experienced delays in service during your stay. We appreciate your feedback, and we'll use it to improve our service levels. If you decide to stay with us again in the future, we hope to provide you with an even more seamless and enjoyable experience. Thank you for choosing our resort for your stay.Best regards,

10/10 Excellent

Kim

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is beautiful. My room was perfect, the greenery and the water is all so perfect and beautiful. The staff is beyond friendly!
Stayed 4 nights in Sep 2023
Response from Dreams Las Mareas Team on 29 Sept 2023
Hello Kim,We appreciate your comments, we are really pleased to know that Dreams Las Mareas has met your expectations and that you have enjoyed your trip.We have shared your kind comments with our team as motivation to maintain our commitment to providing truly extraordinary experiences for our guests.We sincerely hope we can have the honor of hosting you again in the not-too-distant future.Best regards,

4/10 Poor

Crisely

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Sep 2023
Response from Dreams Las Mareas Costa Rica on 26 Sept 2023
Hello Crisely,We are sorry to know by your rate that your stay was not as pleasant as you would have liked. We would have liked to know more about your stay during and post stay, to improve our services.As professionals in the service industry, we know that feedback from our guests is very valuable, and the key to allowing constant improvement to achieve a high level of lasting quality in services.Thank you for your visit!Regards,

8/10 Good

Kristi

Travelled with group
Liked: Staff & service, amenities
Overall the property was great. They were a couple of incidents where the lights went out and the water pressure was weird but again it was an awesome place.
Stayed 5 nights in Sep 2023
Response from Dreams Las Mareas Team on 25 Sept 2023
Hello Kristi,On behalf of the staff and Management of our resort we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your hosts during your recent getaway to Costa Rica.We truly hope to have the opportunity to host you once again in a near future. Best regards,

8/10 Good

Esperansa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Sep 2023
Response from Dreams Las Mareas Costa Rica on 11 Oct 2023
Hola Esperansa, Queremos agradecer la calificación brindada, nos hubiera encantado conocer más sobre los detalles sobre su estadía. Esperamos que haya disfrutado de principio a fin. En nombre de nuestro equipo y Gerencia esperamos sinceramente poder tener el honor de ser sus anfitriones nuevamente en un futuro no muy lejano.Saludos,

10/10 Excellent

DaShunda

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was Perfect!
Stayed 5 nights in Sep 2023
Response from Dreams Las Mareas Team on 25 Sept 2023
Hello DaShunda,We appreciate your comments, we are really pleased to know that you have enjoyed your trip.+We sincerely hope we can have the honor of hosting you again in the not-too-distant future.Best regards,

10/10 Excellent

DaShunda

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you read a bad review for Dreams in Costa Rica something is wrong with them!!! The pictures online does not do this place any justice! The place is AMAZING!!! Of course everything may not be perfect but in this type of paradise you can’t complain! The drinks, the bars, the outside grills and food, THE POOLS, the landscaping, OMG the monkeys! Everything was GREAT! Will definitely be returning!
Response from Dreams Las Mareas Team on 23 Sept 2023
Hello,We want to thank you for rating us, we would have loved to know more about your stay. We hope you enjoyed from beginning to end.On behalf of our team and Management, we sincerely hope to have the honor of being your hosts again in the not-too-distant future.Regards,

10/10 Excellent

Trena

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed everything about my stay. The staff was very friendly and accommodating. The resort was beautiful they providing various entertainment and activities during our stay. I was able to see the monkeys two days which was a big highlight of my visit. Only problem was taking a shower the water was too cold or extremely hot, couldn't find a happy medium.
Stayed 3 nights in Sep 2023
Response from Dreams Las Mareas Costa Rica on 19 Sept 2023
Hello,We want to thank you for rating us, we would have loved to know more about your stay.We will check the showers, that happy middle point must be adequate for all our guests.We hope you enjoyed from beginning to end.On behalf of our team and Management, we sincerely hope to have the honor of being your hosts again in the not-too-distant future.Regards,Dreams Las Mareas Team

10/10 Excellent

joan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect!
Stayed 4 nights in Sep 2023
Response from Dreams Las Mareas Costa Rica on 11 Sept 2023
Hello Joan,We appreciate your comments, we are really pleased to know that Dreams Las Mareas has met your expectations and that you have enjoyed your trip.We have shared your kind comments with our team as motivation to maintain our commitment to providing truly extraordinary experiences for our guests.We sincerely hope we can have the honor of hosting you again in the not-too-distant future.Best regards, Dreams Las Mareas Team

10/10 Excellent

Patricia Isabel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Sep 2023
Response from Dreams Las Mareas Costa Rica on 29 Sept 2023
Hola Patricia Isabel, Queremos agradecer la calificación brindada, nos hubiera encantado conocer más sobre los detalles sobre su estadía. Esperamos que haya disfrutado de principio a fin. En nombre de nuestro equipo y Gerencia esperamos sinceramente poder tener el honor de ser sus anfitriones nuevamente en un futuro no muy lejano.Saludos,

6/10 Okay

Kelle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The area is gorgeous, the pools and bars are grear but the qualuty of the food is really quite bad. Everything was either extraordinarily flavorless or salted within an inch of its life. Room service menu is extremely limited and limited to certain times of day. I did not anticipate an all-inusive luxury resort would only let me order wings to my room after 11p and then take literally 3hrs to deliver cold wings Id go back to guanacaste, but id def stay somewhere else.
Stayed 6 nights in Sep 2023
Response from Dreams Las Mareas Team on 11 Sept 2023
Hello Kelle,We appreciate the time you took to share your opinion about your recent stay at our resort. We are sorry to hear that your stay was not as pleasant as you would have liked. We appreciate that you have mentioned our points of improvement, this helps us to continue improving our services. Thank you very much for your visit.Best regards,