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Reviews of Sotetsu Fresa Inn Kyoto-Kiyomizu Gojo

3 out of 5
Sotetsu Fresa Inn Kyoto-Kiyomizu Gojo
391 Shiogamacho Shimogyo Ward, Kyoto, Kyoto

Reviews

9.4

Exceptional

Rating 10 - Excellent. 290 out of 410 reviews" "
Rating 8 - Good. 92 out of 410 reviews" "
Rating 6 - Okay. 22 out of 410 reviews" "
Rating 4 - Poor. 5 out of 410 reviews" "
Rating 2 - Terrible. 1 out of 410 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Mandana, Toronto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean, staff were friendly, bed was very comfy, all amenities in the room were in great condition and the area was perfect.
Stayed 7 nights in May 2024

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious and bright comparing to the property in Tokyo Kanda. Breakfast tastes good and has very good value for your $. Staff were very friendly and super helpful (from check in to luggage transfer). Would definitely recommend to friends and family coming to Kyoto. Definitely worth stay here again.
Stayed 3 nights in May 2024
Response from Sotetsu Fresa-Inn Kyoto Kiyomizu-Gojo front staff on 20 May 2024
Thank you for choosing Sotetsu Fresa Inn Kyoto Kiyomizu Gojo and your warm and kind review for us. It was our pleasure to serve you on this time. We will make you feel more comfortable than before on your next visit. We are looking forward to seeing you soon. Best Regards, Sotetsu Fresa Inn Kyoto Kiyomizu Gojo Front desk:

10/10 Excellent

Stefan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024

10/10 Excellent

Kathleen, Puyallup

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. CIean and comfortable room. Close to bus and subway system. I would stay here again. Reasonably priced. Fully wheelchair/mobility scooter accessible.
Stayed 7 nights in May 2024
Response from Sotetsu Fresa Inn Kyoto Kiyomizu Gojo on 17 May 2024
Thank you very much for your compliment and we really appreciate your review!!We will make further efforts in providing better service. Our warm hospitality awaits your return sometime soon.

10/10 Excellent

Charlyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big hotel space, amazing breakfast, facilities are all top notch, very near to ponchoto and many things too!
Stayed 4 nights in May 2024
Response from Sotetsu Fresa Inn Kyoto Kiyomizu Gojo on 17 May 2024
Thank you for your staying with us!Your comments regarding the service you received are very important to us. We will make further efforts in providing better service. We are looking forward to welcoming you again.

10/10 Excellent

Steven

Stayed 12 nights in Apr 2024

10/10 Excellent

Zahra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at this hotel. We got a free upgrade to a room with a queen sized bed, which was great since we stayed in Kyoto for five days so having more space made our stay much more comfortable. We also loved that we were less than a 15 minute walk to the downtown shopping area (i.e., Nishiki market, great restaurants, etc.). We had a bus line and a subway station close by, so it was easy to get around Kyoto from the hotel. The staff were super nice and helpful. Out of all the budget hotels we stayed at, this was definitely the best one. Highly recommend!
Stayed 4 nights in Apr 2024
Response from Sotetsu Fresa Inn Kyoto Kiyomizu Gojo Front desk on 27 Apr 2024
We would like to take this opportunity to thank you for your stay at our hotel.We are delighted to hear that you were satisfied with your stay.We will continue to strive to improve the quality of our services and create a more relaxing atmosphere for our guests to enjoy a pleasant stay with us.We look forward to your continued patronage.We all look forward to your next stay with us.

10/10 Excellent

Carmen, Oakville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Apr 2024
Response from Sotetsu Fresa Inn Kyoto Kiyomizu Gojo Front desk on 27 Apr 2024
Thank you for your stay at our hotel.We are very pleased to receive your compliments.We look forward to welcoming you again.

10/10 Excellent

Alan, Liverpool

Liked: Cleanliness, staff & service, property conditions & facilities
It is fine. Value for money
Stayed 3 nights in Apr 2024
Response from Sotetsu Fresa Inn Kyoto Kiyomizu Gojo Front desk on 27 Apr 2024
Thank you for staying at our hotel and for your high rating.We look forward to welcoming you again.

10/10 Excellent

Carlos, London

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable and clean room! The location is very convenient as there are dining options around and 10 mins walk from Kyoto Station
Stayed 3 nights in Apr 2024
Response from Sotetsu Fresa Inn Kyoto Kiyomizu Gojo on 28 Apr 2024
Thank you very much for having stayed at Sotetsu Fresa-Inn Kyoto Kiyomizu-Gojo.It is our greatest pleasure to realize that you were satisfied with our hotel.And your comments give us a lot of motivation.We will continue to strive to be a comfortable hotel, using your feedback as a reference.Our warm hospitality awaits your return sometime soon.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Sotetsu Fresa Inn Kyoto Kiyomizu Gojo on 24 Apr 2024
Thank you for staying with us.We are very happy that we received your good rating.We hope to see you again.

10/10 Excellent

Carmen, Oakville

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was very helpful, specially a lady Furukawasan who took time to explain me how to get to different places by public transportation, her English is very good. Thank you so much!
Response from Sotetsu Fresa Inn Kyoto Kiyomizu Gojo, Furukawa on 24 Apr 2024
Thank you for sharing your review!This is Furukawa.I am humbled by your kind words. And I will continue to strive to provide better service.Hope to see you again!

10/10 Excellent

Carmen, Oakville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Apr 2024
Response from Sotetsu Fresa Inn Kyoto Kiyomizu Gojo on 24 Apr 2024
Thank you for sharing your review with us.It is our greatest pleasure to realize that you were satisfied with our hotel.And we will continue our effort to provide the best service for our guests.We look forward to your next visit.

10/10 Excellent

Alyssa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Favourite accommodation in Japan so far, cannot recommend more!
Stayed 2 nights in Apr 2024
Response from Sotetsu Fresa Inn Kyoto Kiyomizu Gojo on 23 Apr 2024
Thank you for staying with us.We are very happy that we received your good rating.We will continue to strive to be a comfortable hotel, using your feedback as a reference. We are looking forward to seeing you again.

8/10 Good

Colin James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Sotetsu Fresa Inn Kyoto Kiyomizu Gojo on 23 Apr 2024
Thank you for your review.We do hope you enjoyed your stay with us.We look forward to serving you again.

2/10 Terrible

Robert, Lafayette

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
DO NOT STAY HERE! They made all guests line up at 3 pm before they would allow check-in although at least some rooms were ready. Punished me for complaining by giving me a room without a real window (frosted glass). Wouldn’t allow me to buy breakfast. and said it was “unavailable” although others eating at the time. One staff member spoke English some——others hardly a word. Fair location at best. Overall——- horrible!!!
Stayed 2 nights in Mar 2024
Response from Sotetsu Fresa Inn Kyoto Kiyomizu Gojo Front desk on 3 May 2024
Thank you for staying with us.We are very sorry that your stay with us was not satisfied and any inconvenience caused by your long and tiring journey.Please note that breakfast service requires guests to be in the room by 9:30 a.m., so it is possible that we were not able to provide this service.We appreciate your understanding.Thank you for your review.

10/10 Excellent

Nicole

Liked: Property conditions & facilities
This hotel was in a great location to many sights. It was clean and comfortable. My only wish was that it had more laundry tubs. It was hard to get our laundry done because it was so busy.
Stayed 4 nights in Mar 2024
Response from Sotetsu Fresa Inn Kyoto Kiyomizu Gojo on 22 Apr 2024
Thank you for your staying with us and we apologize for causing you any inconvenience during your stay. We really appreciate your valuable comments. We have reviewed it with our staff to take possible improvement.And we are looking forward to welcoming you again!

10/10 Excellent

Yuhang

Stayed 2 nights in Mar 2024
Response from Sotetsu Fresa Inn Kyoto Kiyomizu Gojo on 23 Apr 2024
Thank you for sharing your review with us.It is our greatest pleasure to realize that you were satisfied with our service.And we will continue our effort to provide the best service for our guests.We look forward to your next visit.

10/10 Excellent

Jakub

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming staff, always with a snails on their face! Great location as it’s only a 15 minute walk to the amazing nishiki market!
Stayed 7 nights in Mar 2024
Response from Sotetsu Fresa Inn Kyoto Kiyomizu Gojo on 22 Apr 2024
Thank you very much for sharing your review with us.It is our greatest pleasure to realize that you were satisfied with our service.And we will continue our effort to provide the best service for our guests.We look forward to your next visit.

10/10 Excellent

Vishwesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a very comfortable stay here, staff were super friendly and helping, it's set in a quiet spot and walkable to some restaurants and convenience stores. Definitely recommend this place.
Stayed 3 nights in Feb 2024
Response from Sotetsu Fresa-Inn Kyoto Kiyomizu-Gojo front staff on 2 Mar 2024
Thank you very much for your valuable comments.We will continue to make every effort to satisfy our customers.We look forward to working with you in the future.

10/10 Excellent

James

Stayed 3 nights in Feb 2024
Response from Sotetsu Fresa Inn Kyoto Kiyomizu Gojo on 22 Apr 2024
Thank you for sharing your review with us.It is our greatest pleasure to realize that you were satisfied with our service.We will continue our effort to provide the best service for our guests.We look forward to your next visit!

10/10 Excellent

JIE FENG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy Room
Humble, clean and comfy room!
Stayed 8 nights in Nov 2023
Response from Sotetsu Fresa Inn Kyoto Kiyomizu Gojo Front desk on 23 Feb 2024
Thank you very much for your stay with us at Sotetsu Fresa Inn Kyoto Kiyomizu Gojo!We are delighted with the excellent rating that you have left us.We sincerely look forward to serving you again.

10/10 Excellent

Yu

Stayed 1 night in Feb 2024
Response from Sotetsu Fresa Inn Kyoto Kiyomizu Gojo Front desk on 23 Feb 2024
Thank you very much for choosing Sotetsu Fresa Inn Kyoto Kiyomizu Gojo for your stay in Kyoto!All of our staff is pleased to know that you were satisfied with our service.We hope you will visit us again in your next visit to Kyoto.

10/10 Excellent

Koh Sing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, afe and quiet
Stayed 3 nights in Feb 2024
Response from Sotetsu Fresa Inn Kyoto Kiyomizu Gojo Front desk on 23 Feb 2024
Thank you from the bottom of our hearts for staying at Sotetsu Fresa Inn Kyoto Kiyomizu Gojo!All of our staff is pleased to know that you were satisfied with our service.We are looking forward to your next visit.

10/10 Excellent

James

Stayed 1 night in Feb 2024
Response from Sotetsu Fresa Inn Kyoto Kiyomizu Gojo Front desk on 16 Feb 2024
Thank you very much for staying with us at Sotetsu Fresa Inn Kyoto Kiyomizu Gojo!All of our staff is pleased to know that you were satisfied with our service.We sincerely look forward to your next visit.

8/10 Good

SHUFEN

Stayed 3 nights in Feb 2024
Response from Sotetsu Fresa Inn Kyoto Kiyomizu Gojo Front desk on 23 Feb 2024
Thank you very much for your stay with us at Sotetsu Fresa Inn Kyoto Kiyomizu Gojo!All of our staff is pleased to know that you were satisfied with our service.We sincerely hope to welcome you back on your next visit to Kyoto.

10/10 Excellent

TAKUMI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Sotetsu Fresa Inn Kyoto Kiyomizu Gojo Front desk on 5 Feb 2024
Thank you very much for having stayed at Sotetsu Fresa-Inn Kyoto Kiyomizu-Gojo.It is our greatest pleasure to realize that you were satisfied with our hotel.Our warm hospitality awaits your return sometime soon.

10/10 Excellent

Hui Ting

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient, safe and clean
Stayed 4 nights in Jan 2024
Response from SotetsuFresaInn KyotoKiyomizuGojo Front desk staff on 30 Jan 2024
Thank you for your compliment and we really appreciate your review. We will make further efforts in providing better service. We are looking forward to welcoming you again.

10/10 Excellent

YONGMI

Stayed 4 nights in Jan 2024
Response from Sotetsu Fresa-Inn Kyoto Kiyomizu-Gojo front staff on 24 Jan 2024
Thank you so much for your review!We are very happy that we received your good rating.We will continue to strive to be a comfortable hotel, using our customer‘s feedback as a reference. Our warm hospitality awaits your return sometime soon.

10/10 Excellent

Sheba

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a lovely hotel; very clean! The staff were friendly, knowledgeable, and very helpful! The area was safe, and there were many stores, and restaurants within walking distance! Would recommend this hotel to anyone visiting Kyoto! It was also quite affordable!
Stayed 7 nights in Dec 2023
Response from Sotetsu Fresa-Inn Kyoto Kiyomizu-Gojo front staff on 13 Jan 2024
Thank you very much for sharing your review with us.It is our greatest pleasure to realize that you were satisfied with our service.And we will continue our effort to provide the best service for our guests.Our warm hospitality awaits your return sometime soon.

10/10 Excellent

Dia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay here very much. The staff were very friendly and helpful, and location of the hotel was nearby the train station and market. I would definitely stay here again.
Stayed 7 nights in Dec 2023
Response from SotetsuFresaInn KyotoKiyomizuGojo Front desk staff on 10 Jan 2024
Thank you for sharing your review with us.It is our greatest pleasure to realize that you were satisfied with our service.And we will continue our effort to provide the best service for our guests.We look forward to your next visit.

10/10 Excellent

woongsun

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from SotetsuFresaInn KyotoKiyomizuGojo Front desk staff on 10 Jan 2024
Thank you for staying with us.We are very happy that we received your good rating.We will continue to strive to be a comfortable hotel, using our customer‘s feedback as a reference. We are looking forward to seeing you again.

10/10 Excellent

Francis

Stayed 3 nights in Jan 2024
Response from SotetsuFresaInn KyotoKiyomizuGojo Front desk staff on 10 Jan 2024
Thank you very much for having stayed at Sotetsu Fresa-Inn Kyoto Kiyomizu-Gojo.It is our greatest pleasure to realize that you were satisfied with our hotel.Our warm hospitality awaits your return sometime soon.

10/10 Excellent

Yasuo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Especially staff were excellent!
Stayed 5 nights in Dec 2023
Response from SotetsuFresaInn KyotoKiyomizuGojo Front desk staff on 10 Jan 2024
Thank you for staying with us.We are very happy that we received your good rating.We will continue to strive to be a comfortable hotel, using our customer‘s feedback as a reference. We are looking forward to seeing you again.

8/10 Good

Santosh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room size is bit smaller than expected
Stayed 4 nights in Dec 2023
Response from SotetsuFresaInn KyotoKiyomizuGojo Front desk staff on 10 Jan 2024
Thank you for your staying with us and we regret that we were unable to fulfill your request.We will make further efforts in providing better service. Our warm hospitality awaits your return sometime soon.

10/10 Excellent

DING

Stayed 3 nights in Dec 2023
Response from Sotetsu Fresa-Inn Kyoto Kiyomizu-Gojo front staff on 23 Dec 2023
Thank you for sharing your review with us.It is our greatest pleasure to realize that you were satisfied with our service.And we will continue our effort to provide the best service for our guests.We look forward to your next visit.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Sotetsu Fresa-Inn Kyoto Kiyomizu-Gojo front staff on 19 Dec 2023
Thank you very much for having stayed at Sotetsu Fresa-Inn Kyoto Kiyomizu-Gojo.It is our greatest pleasure to realize that you were satisfied with our hotel.Our warm hospitality awaits your return sometime soon.

10/10 Excellent

Henry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facilities were clean and the staff was very helpful. They provided details on free luggage delivery service to Osaka rather than the paid service. Location is not walk friendly to restaurants and other businesses
Stayed 2 nights in Dec 2023
Response from Sotetsu Fresa-Inn Kyoto Kiyomizu-Gojo front staff on 18 Dec 2023
Thank you for your compliment. We are very happy that we received your good rating.We will make further efforts in providing better service. We are looking forward to welcoming you again.

10/10 Excellent

Dinesh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Sotetsu Fresa-Inn Kyoto Kiyomizu-Gojo front staff on 18 Dec 2023
Thank you for staying with us.We are very happy that we received your good rating.We hope to see you again.

10/10 Excellent

michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property, good customer service.
Stayed 3 nights in Dec 2023
Response from Sotetsu Fresa-Inn Kyoto Kiyomizu-Gojo front staff on 18 Dec 2023
Thank you for your stay with us. It's an honor to hear that from you. We will make further efforts in providing better service. We are looking forward to seeing you again.

10/10 Excellent

Roberto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved their customer service and how they would go the extra mile
Stayed 1 night in Dec 2023
Response from Sotetsu Fresa-Inn Kyoto Kiyomizu-Gojo on 15 Dec 2023
Thank you for staying with us.We are very happy that we received your good rating.We will continue to strive to be a comfortable hotel, using our customer‘s feedback as a reference. We are looking forward to seeing you again.

6/10 Okay

Kadhija

Stayed 1 night in Dec 2023
Response from SotetsuFresaInn KyotoKiyomizuGojo Front desk staff on 10 Jan 2024
Thank you for your review.We do hope you enjoyed your stay with us.We look forward to serving you again.

10/10 Excellent

KEIJI

Stayed 1 night in Dec 2023
Response from 相鉄フレッサイン京都清水五条 フロント on 15 Dec 2023
この度は相鉄フレッサイン京都清水五条にご宿泊いただき、誠にありがとうございます。お客様より素晴らしいご評価をいただけました事、大変光栄と存じます。今後もお客様にご満足いただける宿を目指し、スタッフ一度引き続き努力して参ります。改めまして、この度は当館をご利用いただき、誠にありがとうございました。

10/10 Excellent

M

Stayed 4 nights in Dec 2023
Response from Sotetsu Fresa-Inn Kyoto Kiyomizu-Gojo on 15 Dec 2023
Thank you very much for having stayed at Sotetsu Fresa-Inn Kyoto Kiyomizu-Gojo.It is our greatest pleasure to realize that you were satisfied with our hotel.Our warm hospitality awaits your return sometime soon.

10/10 Excellent

I-Chieh

Stayed 4 nights in Nov 2023
Response from Sotetsu Fresa-Inn Kyoto Kiyomizu-Gojo front staff on 18 Dec 2023
Thank you very much for having stayed at Sotetsu Fresa-Inn Kyoto Kiyomizu-Gojo.It is our greatest pleasure to realize that you were satisfied with our hotel.Our warm hospitality awaits your return sometime soon.

8/10 Good

Alec

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Ideal for our purpose
Stayed 3 nights in Nov 2023
Response from Sotetsu Fresa-Inn Kyoto Kiyomizu-Gojo front staff on 12 Dec 2023
Thank you very much for staying at Sotetsu Fresa Inn Kyoto Kiyomizu Gojo.We are delighted to hear that you had a pleasant stay with us.Thank you very much for taking time out of your busy schedule to write this message.We sincerely look forward to seeing you again.

10/10 Excellent

Chi Ming

Stayed 6 nights in Nov 2023
Response from Sotetsu Fresa-Inn Kyoto Kiyomizu-Gojo front staff on 18 Dec 2023
Thank you for your staying with us. We really appreciate your good rating.We will make further efforts in providing better service. We are looking forward to welcoming you again.

10/10 Excellent

HYUNAE

Stayed 4 nights in Nov 2023
Response from Sotetsu Fresa-Inn Kyoto Kiyomizu-Gojo front staff on 18 Dec 2023
Thank you for your review.We do hope you enjoyed your stay with us.We look forward to serving you again.

10/10 Excellent

Juliette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean, spacious and had great facilities. The staff were kind and patient with us, as well as able to speak English. The rooms were particularly spacious, enough room to store luggage, had plenty of charging spots and large beds. The bathroom was clean. The location was accessible, although a bit far from nearby restaurants but the scenic walk to those were beautiful. I’d recommend!
Stayed 2 nights in Nov 2023
Response from Sotetsu Fresa-Inn Kyoto Kiyomizu-Gojo front staff on 12 Dec 2023
Thank you very much for choosing Sotetsu Fresa Inn Kyoto Kiyomizu Gojo.We are very pleased to receive your compliments on our hotel facilities, staff and location.We will continue to strive to improve our services in order to be a hotel loved by everyone.Thank you very much for taking time out of your busy schedule to write us.We look forward to welcoming you again.

8/10 Good

Azuma

Stayed 1 night in Nov 2023
Response from 相鉄フレッサイン京都清水五条 フロント on 19 Dec 2023
この度は相鉄フレッサイン京都清水五条へご宿泊いただき、誠にありがとうございます。ごゆっくりお過ごしいただけましたでしょうか。また京都にお越しの際はぜひ当館のご利用をご検討いただけましたら幸いでございます。改めまして、この度はご多用のところ、口コミのご投稿をいただき、誠にありがとうございました。