Bed sheets
Check availability

Reviews of Guest House One More Heart Nijojo 1

2.5 out of 5
Guest House One More Heart Nijojo 1
Jurakumawari Higashimachi 6-1, Nakagyo Ward, Kyoto, Kyoto

Reviews

8.2

Very good

Rating 10 - Excellent. 35 out of 86 reviews" "
Rating 8 - Good. 34 out of 86 reviews" "
Rating 6 - Okay. 5 out of 86 reviews" "
Rating 4 - Poor. 7 out of 86 reviews" "
Rating 2 - Terrible. 5 out of 86 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Chirpy, Seattle

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was in an interesting part of the city with many great restaurants within a 10 minute walking distance.
Stayed 3 nights in Nov 2019

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay
We had a great stay here and would recommend to anyone who wants an affordable nice place to stay for a few days in Kyoto. Very reasonably priced, warm and welcoming atmosphere and a very friendly staff. Was quite clean as well.
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was good and definitely economic. The room was small but that is not a problem as that is normal in Japan, and for that price it was totally worth it. The only cons for me was the bed, much more basic than what it looks on the pictures and not very supportive. Overall was still a good deal.
Stayed 3 nights in Nov 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would rate it 0 stars if I could.
This was more of a nightmare than a hotel stay. A bare-boned hostel rather than hotel whose staff member’s attitude needs adjustment. At preliminary examination, the room was clean. But soon we found dust and strands of hair. Under the bed, plastic bags and used tissue paper were scattered. We had several concerns. First, the air-conditioning did not work. Apparently, if another room chooses to heat, we get the same despite choosing the cooling function. The toilet made extremely loud sounds all the time and took 20-30 seconds to flush even more loudly every single time. The bidet and showering functions of the toilet also did not work. When we told this to the staff, he laughed and said, well at least it stops flushing, as though we were telling him a joke. Honestly, his understanding of English seems lackluster which made it almost impossible to communicate though he pretended to comprehend. We also chose to do our laundry using their machines. 100 minutes and 500 yen in the dryer later, our clothes were as wet as before. The same staff member refused to believe this happened despite there being security cameras around that could prove it. He told us to dry our thick sweaters with a hairdryer and iron. When we asked for a refund, he only agreed to 100 yen and later 200 because he would not believe that we did dry the clothes for as long as we said. We ended up having to hike to the laundry store 5 minutes away at 9 degrees Celsius in wet clothes.
Stayed 4 nights in Nov 2019

8/10 Good

Lok

Liked: Cleanliness, staff & service
the price is unbeatable, because it pretty much a hostel but providing hotel room, so expect no house keeping everyday. The room i got is very clean, not like some negative review said. The only thing i will complain about, which is the bed, the middle part of the edge on the bed was collapsing because people keep sitting on it, due to no chair in room, and it kind of affect me while sleeping. My room is 901, if team of OYO 666 read my review, please fix that bed.
Stayed 3 nights in Oct 2019

2/10 Terrible

Avi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
STAY AWAY FROM THIS PLACE!!!!!
I have to say that staying in this place was the worst experience I have ever had. The room smells from urine, the sheets and blankets had stains that was really discussing. After 2 nights in your guest house - (that in some places you advertise as an hotel....) I got a rash on my skin and decided to leave (after 2 nights out of 5) to another hotel in the same street. I asked the guys in reception to give me a refund for the 3 days I didn't stay in the hotel, but I got very cold attitude. The guy in the reception said there is no option for a refund, regardless the reasons. I contact over email with the costumers service of 'hotels.com' and got the answer that they can't reach the hotel. Simply a shame that your place is published as an hotel, and is not even reachable. I am still waiting for a refund for the 3 nights I paid for and didn't stay in your place. Hope you will be fair and refund me.
Stayed 5 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Strategic. Nice view to the junction. Near convenience store, restaurant, train station
Stayed 1 night in Aug 2019
Response from OYO Customer Excellence Team on 20 Aug 2019
Thank you for rating us with such awesome words,We’ll strive to keep up with your expectations always. Regards, OYO Customer Excellence Team

8/10 Good

Anton

Was really nice! Good spa, complimentary, cheap and friendly staff.
Stayed 2 nights in Nov 2018

8/10 Good

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Price + Property
The walk from the closest train station was quite far and was almost 1km away, but you can take a bus, just ask the hotel to confirm which buses will work for you. Because we had check out of our Osaka property at about 10 am and check in wasn't until 4pm at this property, we spent most of our time at Kyoto station, which was quite large. Check in was easy and the space itself was enough for the two of us. There are nearby bus stops, that can get confusing because Google Maps did not give bus names in English, but the buses themselves did have English. If you're going to visit various temples, the buses are the way to go. There are a few restaurants nearby, but I would recommend having dinner elsewhere while you're already out and maybe stopping by a grocery store for late snacks on the way home. There was a Lawson convenience store across the street too.
Stayed 2 nights in May 2018

2/10 Terrible

John

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Front Desk Staff Needs to get its Act Together
This stay would have been fine if the hotel staff didn't make an obnoxious mistake at the end. I had traveled out of Kyoto on a day trip when I got an email from the hotel saying that I had overstayed my booking, that another guest was coming and needed to stay in my room, and that I was going to be charged 180,000 Yen for overstaying our booking. This was 100% not the case (I had the booking confirmation with me), but it was really stressful since I couldn't reach the hotel to figure out what was happening and wouldn't get back to the hotel to sort it out for a few hours. I wrote them back explaining the situation but got no response. When I arrived hotel the front desk seemed to have no idea what I was talking about, and wasn't very apologetic about the whole thing. In the end, there wasn't any problem. I wasn't charged, they didn't empty out my room, and I got to stay as planned. But the whole experience was really irritating (seriously, can't you check the booking before sending out an accusatory email?) Otherwise, in general the hotel was fine. It's a little farther from the JR line than I originally expected. It was also a little bit more of a hostel than a hotel. Front desk staff just needs to get their act together.

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
12月5日零晨入住時飯店額外加收city tax每人200円 ，七晚總共支付2800 円。請問智遊網為何我在預訂時，你們註明包含一切費用？為何我被強制收取？
Stayed 7 nights in Dec 2019

8/10 Good

YICHEN

Liked: Staff & service, property conditions & facilities, room comfort
離地鐵站一小小段距離，但可以接受！附近有超市、公車站牌、噴火拉麵，還滿方便的！
Stayed 3 nights in Nov 2019

2/10 Terrible

ペンギン, 東京

Disliked: Cleanliness, amenities, property conditions & facilities
ダニに思いっきり噛まれた 布団が湿っている 布団乾燥機やってない
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Oussama

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bel hôtel
Impressionné par la qualité top de l'hotel
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
코인세탁기랑 건조기가 있어 편했다 근처에 편의점도 있어서 좋았다ㅎㅎ 필요한거 있으면 다 주고 창문도 열 수 있어서 좋았다
Stayed 1 night in Nov 2019

8/10 Good

匿名

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
変わった冷蔵庫の為に使い方が少々戸惑いましたが、他は快適でした
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient transportation!
Stayed 6 nights in Oct 2019

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Staff & service, property conditions & facilities
とても 静かな 良い環境です
Stayed 2 nights in Oct 2019

6/10 Okay

tom, 埼玉

Travelled with family
Disliked: Cleanliness
バスカーテンが、かびがはえていた。
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Amenities, property conditions & facilities
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Stayed 1 night in Oct 2019

10/10 Excellent

Ingri Horge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Super friendly staff, nice rooms. Friendly atmosphere, though a bit of a downside to not have WiFi in our rooms. As foreigners we have our phones on flight mode and only use WiFi. I see the positive effects of gathering the guests in the lobby for good atmosphere and making new friends, but makes it hard to plan your days as we need WiFi to plan everything from what trains to take, how to pronounce different phrases if someone don't speak English and so on. But definitely worth a stay, it was a good place
Stayed 2 nights in Sep 2019

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
安かったので、ある程度は覚悟していました
なぜか廊下がタバコ臭かったです。室内はタバコの匂いはしませんでした。9階だったせいもあるかと思うのですが、お風呂がお湯になるのに時間がかかりました(時間がかかるという注意書きが浴室にありましたが) そして排水口の掃除が行き届いていないせいで、浴槽の湯がトイレの床に流れてきてトイレが水浸しになりました。室内には電話がないため、いちいち着替えてフロントまで降りて行かないといけず不便でしたが、すぐに対応して下さいました。 シャワーカーテンは下の方が黒カビだらけでした… 室内にマグカップがありましたが、内側に水滴があったり少し汚れもあり、不衛生な印象でした。安かったので、仕方がないかなと思います。
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

8/10 Good

增維

Liked: Staff & service
Disliked: Cleanliness
物超所值，但還是有大扣分的地方
物超所值，但有些缺點，風景十分好 客房/飯店清潔度:不太好，入房坐上床就開始過敏了，棉被上也很多棉絮或毛屑，，，浴簾發霉，大扣分 服務品質:還不錯 飯店位置:扣分，用goole導航的位置與實際差距，而且那天直接有當地居民直接問我是不是要找飯店，然後帶著我走過去，常有迷路狀況。 要額外付旅遊稅之類的，幾百元忘了，這種情形應該先告知比較不會突然
Stayed 2 nights in Sep 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
設備と清掃をきちんとチェックしたほうが良いかも
排水の機能が悪いのか、ユニットバスの水を出すと排水溝から水があふれてきました。 バスタブにお湯をためて、栓を抜いたら、ユニットバスのトイレ側の床は水浸しになってしまいました。 このことをチェックアウト時に伝えようとしましたが、受付や周りに人がいなかったので伝えられませんでした。 その他、 ・ティッシュが補充されていなかった ・ユニットバスに髪の毛が数本落ちていた ・床にごみやほこりが落ちていた ・テーブルはあるがイスがない ・ユニットバスのカーテンがカビだらけ という点が気になる点。
Stayed 1 night in Sep 2019
Response from OYO Customer Excellence Team on 3 Oct 2019
この度は当館にご宿泊いただきまして誠にありがとうございます。しかしながら、設備の管理不足で、お客様にご不快な思いをお掛けしましたことを深くお詫び申し上げます。 お客様のお声、ご意見を真摯に受け止め、今後のサービス向上、設備の充実と清潔を図って参ります。 今回ご満足いただけませんでしたことは大変心苦しい限りでございますが、誠に勝手ながら、また近隣にお越しの際には当館をご検討いただけますと幸いでございます。 最後になりますが、ご多用の中、お声をお寄せいただき誠にありがとうございます。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon séjour
Ça s'est super bien passé, bien accueilli, logement bien situé à quelques minutes d'une station, c'est un bon établissement rien de spécial mais ça fait le café :)
Stayed 4 nights in Sep 2019
Response from OYO Customer Excellence Team on 2 Oct 2019
Dearest Guest, Thank you for choosing to stay with us for your trip. We are very thankful for your wonderful comments, and these comments are indeed great encouragement to us. We strive to work hard to fulfill the requests given to satisfy all our guests. If possible, we look forward to serving you again.

10/10 Excellent

Junko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
サービスの質
過ごしやすく、色々な情報を丁寧に教えて頂き感謝しております。 部屋でインターネットが使えたらもっとよかった。
Stayed 2 nights in Sep 2019
Response from OYO Customer Excellence Team on 3 Oct 2019
この度は数ある宿泊施設より当施設をお選びいただきありがとうございます。お客様から頂くお褒めの言葉こそ、我々スタッフの何よりも励みでございます。 これからもお客様に心よりご満足いただける施設を目指し、スタッフ一同精進してまいりますので、お近くにお越しの際は当施設をご指名いただければ嬉しく存じます。 お客様のまたのお越しを、お待ち申し上げております。

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from OYO Customer Excellence Team on 4 Oct 2019
この度は当施設をご利用頂き誠にありがとうございます。 今後もお客様のご期待に沿うことができるよう、またよりお客様に寄り添った御もてなしができますよう、スタッフ一同サービス・設備の向上に励んでまいります。次回も気持ちよくご滞在いただけるよう、心を込めてお出迎えいたしますゆえ、またのご利用をご検討頂けますと幸いでございます。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
静かでゆったりと過ごせました。また利用したいです。
Stayed 1 night in Sep 2019
Response from OYO Customer Excellence Team on 3 Oct 2019
この度は当施設をご利用頂きありがとうございます。ご滞在中快適にお過ごし頂けたようで、スタッフ一同心より安堵しております。 今後も、ご宿泊されるお客様に快適な空間を提供できますよう、サービス・設備の向上に努めて参ります。またお客様にお目にかかれる日を、スタッフ一同心よりお待ちしております。

10/10 Excellent

Verified traveller

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
値段が安いにもかかわらず、とても清潔で満足いく宿泊が出来ました。
Stayed 1 night in Sep 2019
Response from OYO Customer Excellence Team on 2 Oct 2019
この度は数ある宿泊施設より当施設をお選びいただきありがとうございます。当館の清潔面とコスト面においてご満足頂けたようで大変うれしく存じます。お客様から頂くお褒めの言葉こそ、我々スタッフの何よりも励みでございます。 これからもお客様に心よりご満足いただける施設を目指し、スタッフ一同精進してまいりますので、お近くにお越しの際は当施設をご指名いただければ嬉しく存じます。 お客様のまたのお越しを、お待ち申し上げております。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from OYO Customer Excellence Team on 20 Sept 2019
Thank you so much for the wonderful rating, Hope to serve you soon with an even more happening stay. Regards, OYO Customer Excellence Team

6/10 Okay

MING-YANG

Disliked: Cleanliness
lobby 像青年旅館，但是房間像飯店（這點很不錯）。但是微波爐超髒（雖然我沒使用）冷氣跟冰箱很吵（maybe只有我那間），整體來說還是可以的，門口就是千本丸太町公車站，jr二條站走路8分鐘左右，同一邊有mini shop超商（聽住在當地朋友說是重甜點），對面有lawson，丸太町一路過去其實公車大景點都可以到。一樓有開飲機。
Stayed 4 nights in Sep 2019
Response from OYO Customer Excellence Team on 20 Sept 2019
Sorry for the hassle you faced, Ming-Yang! We've marked a note for the experience you had this time. Rest be assured, we'll strive to ensure a pleasant stay with us in the future. Regards, OYO Customer Excellence Team

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
掃除が…。
お風呂やトイレの掃除がされてなく、髪の毛や便がついていましたのでこの評価にしました。
Stayed 1 night in Sep 2019
Response from OYO Customer Excellence Team on 2 Oct 2019
この度は当館にご宿泊いただきまして誠にありがとうございます。しかしながら、清潔面ににつきまして、お客様にご不快な思いをお掛けしましたことを深くお詫び申し上げます。 お客様のお声、ご意見を真摯に受け止め、今後のサービス向上、設備の充実を図って参ります。 今回ご満足いただけませんでしたことは大変心苦しい限りでございますが、誠に勝手ながら、また近隣にお越しの際には当館をご検討いただけますと幸いでございます。 最後になりますが、ご多用の中、お声をお寄せいただき誠にありがとうございます。

8/10 Good

Higashi, 神奈川県

Business traveller
Liked: Amenities, property conditions & facilities
部屋の設備に対して金額が安くとても助かりました。ランドリーがあるのも嬉しいです。
Stayed 1 night in Sep 2019
Response from OYO Customer Excellence Team on 2 Oct 2019
この度は当施設をご利用頂きありがとうございます。ご滞在中快適にお過ごし頂けたようで、スタッフ一同心より安堵しております。 今後も、ご宿泊されるお客様に快適な空間を提供できますよう、サービス・設備の向上に努めて参ります。またお客様にお目にかかれる日を、スタッフ一同心よりお待ちしております。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from OYO Customer Excellence Team on 11 Sept 2019
Glad to see that you have rated us super, Hope to serve you soon with an even more happening stay. Regards, OYO Customer Excellence Team

10/10 Excellent

CATHERINE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
超值/交通方便
離二條城驛口走路10分鐘，公車選擇多，就在飯店正對面，包括JR巴士，交通算很方便。簡單過個夜的話，算是很舒適划算的。大廳才有FREE WIFI.
Stayed 3 nights in Aug 2019
Response from OYO Customer Excellence Team on 4 Oct 2019
尊敬的貴客, 非常感謝您的評語. 我們很高興聽到您對酒店的位置和價格感到滿意. 能讓您住的滿溢是我們的職責. 如果有機會的話,我們期待您下一次的光臨.

8/10 Good

Junichi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
お湯が出ず困りましたが、係が直ぐ助けてくれて解決！
Stayed 1 night in Sep 2019
Response from OYO Customer Excellence Team on 2 Oct 2019
この度は当施設をご利用頂き誠にありがとうございます。今後もお客様のご期待に沿うことができるよう、またよりお客様に寄り添った御もてなしができますよう、スタッフ一同サービス・設備の向上に励んでまいります。次回も気持ちよくご滞在いただけるよう、心を込めてお出迎えいたしますゆえ、またのご利用をご検討頂けますと幸いでございます。

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from OYO Customer Excellence Team on 6 Sept 2019
Glad to see that you have rated us positively, Do give us more chances to delight you in the future. Regards, OYO Customer Excellence Team

8/10 Good

takakiro

Liked: Staff & service, property conditions & facilities, room comfort
部屋にテレビがなかったのが残念です。 使用前の浴槽に髪の毛が落ちてました。 ベットの寝心地は良かったです。
Stayed 1 night in Aug 2019

4/10 Poor

MAX, 東京

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
チェックイン時間を過ぎてからの 　チェックイン対応は、すばらしかったです。 23時までのところ、電話でお願いして 深夜24時まで可能で対応してもらえました。 部屋につきましては、 　床にほこりや、砂があり、掃除機での清掃が感じられませんでした。 　ユニットバスのカーテンにクロカビがはえていました。 　冷蔵庫の中も、清掃されておらず、 前に使った方の食べかすのようなものがあり、不衛生でした。 　テレビがないのは、残念です。 バスタオルが３枚ありましたが、 タオルがなかったのが残念です。 　ティッシュペーパーもなかったので、 自分で軽く清掃できませんでした。 　お風呂あがりの浴衣(パジャマ)がないのが 残念でした。 　24時過ぎの外出可能は、素晴らしいと思いました。
Stayed 1 night in Aug 2019
Response from OYO Customer Excellence Team on 2 Oct 2019
この度は当館をご利用いただきまことにありがとうございます。 チェックイン対応につきまして、ご満足いただけようでスタッフ一同大変うれしく思います。 通常、チェックイン時間は23:00迄でございますが、事前にご連絡いただけたした場合は延長してご対応させて頂いております。 お部屋につきましてはご期待に沿えず心苦しい限りでございます。 特に清掃におきましては清掃責任者と協議いたしまして、こういったことが 二度と起こらぬようにいたします。またスタッフへの情報共有も徹底し より良いサービスを提供できますよう精進いたします。 また備品、設備に関してましても、お声を多くいただくものがございます。 優先順位をつけ、できる限り設備の充実を図って参ります。 まことに勝手ながら、お近くへお越しの際は、再度当館のご利用をご検討 い頂けますと幸いでございます。この度は当館をご利用いただきありがとう ございます。重ねてお礼を申し上げます。

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
鍵の返却方法がよくわからなかった。 返却ポストが有ったが、説明が無かった。
Stayed 4 nights in Aug 2019
Response from OYO Customer Excellence Team on 2 Oct 2019
この度は数ある宿泊施設より、当施設をお選び頂き誠にありがとうございます。しかしながら、当施設のシステムの不具合と説明不足で鍵の返却にご不便をお掛けいたしましたことを、深くお詫び申し上げます。 ご宿泊頂く皆様に、快適にお過ごし頂くために必要なものは何か、今一度つきつめ、サービスの向上をに努めて参ります。 今回ご期待に沿えず、大変心苦しい限りでございますが、またお近くにお越し頂く際に、当施設のご利用をご検討頂けますと幸いでございます。お忙しい中のご投稿、誠にありがとうございます。

10/10 Excellent

Stephane

Liked: Cleanliness, property conditions & facilities, room comfort
Un excellent rapport qualité prix
Le OYO 666 est vraiment d'un rapport qualité prix excellent puisque une chambre avec un lit double et une salle de bains privée ne nous est revenue vers la fin aout qu'à 100 euros pour quatre nuits. Le seul bémol c'est que la chambre n'est pas faite de tout le séjour, c'est dans le contrat! et que le wifi n'est accessible que dans le hall en bas avec deux grands fauteuils et des tables, c'est également dans le contrat. L'hotel est bien situé, à 20mn à pied par exemple du chateau nijo-jo.... et avec un Lawson ouvert 24h sur 24h de l'autre côté de la rue. Cela a son importance puisque l'hotel ne sert pas de petit déjeuner. Et le personnel est très souriant et parle anglais. Nous recommandons très fortement cet hotel.
Stayed 4 nights in Aug 2019
Response from OYO Customer Excellence Team on 29 Aug 2019
Salut Stéphane! Merci de nous avoir évalué positivement et nous nous excusons pour le problème rencontré. Nous travaillerons sûrement sur vos commentaires et nous promettons de vous offrir une expérience incroyable lors de votre prochain séjour. Cordialement, OYO Customer Excellence Team

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from OYO Customer Excellence Team on 29 Aug 2019
Thanks for the positive rating, Hope to welcome you again soon :) Regards, OYO Customer Excellence Team

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 1 night in Aug 2019
Response from OYO Customer Excellence Team on 27 Aug 2019
Thanks for the positive rating, Hope to welcome you again soon :) Regards, OYO Customer Excellence Team

10/10 Excellent

Henri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2019
Response from OYO Customer Excellence Team on 26 Aug 2019
Hi Henri! For us, guest experience is prime. It feels great to see you had a nice one. We’ll feel obliged if you give us a chance to serve even better. Have an amazing day ahead. Regards, OYO Customer Excellence Team

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
コスパがかなりいいけど、WIFIは1Fのみ
一般的なホテルより必要性絶対ないサービスを抜く感じなホテルとホステルの間の宿泊です。コスパがかなりいいと思います。残念ながらWIFIのあれば最高です。
Stayed 3 nights in Aug 2019