Minibar, in-room safe, individually decorated, individually furnished
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Reviews of Chatrium Niseko

3.5 out of 5
Chatrium Niseko
Shiki Niseko, 1-jo 3-chome 2-3, Niseko Hirafu, Kutchan-cho, Abuta-gun, Kutchan, Hokkaido

Reviews

9.0

Wonderful

Rating 10 - Excellent. 69 out of 101 reviews" "
Rating 8 - Good. 20 out of 101 reviews" "
Rating 6 - Okay. 7 out of 101 reviews" "
Rating 4 - Poor. 1 out of 101 reviews" "
Rating 2 - Terrible. 4 out of 101 reviews" "

9.2/10

Cleanliness

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Terrina

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had a fantastic stay at The Chatrium in our 1 bed apartment. The staff were super helpful when needed and the shuttle service to the Gondola and Dot Base was fantastic. The driver took our ski's and poles from us each time securing them on the bus. The bar and restaurants in the hotel were also greaz and convenient. The hotle is located in a perfect position for eating out etc. We had a car and there was free undercover parking that was hassle free. We will def stay here again when we return.
Stayed 10 nights in Feb 2024
Response from Sahapol Ladda | General Manager on 17 Mar 2024
Dear Valued Customer,Thank you for choosing our hotel and taking the time to share your feedback about your experience with us.We are delighted to learn that you had a memorable stay, and we appreciate your kind praise of our staffs. I will ensure to share this feedback with them and the rest of the team to continue to inspire and motivate them to deliver exceptional customer service.Thank you again for your time.We look forward to welcoming you back to Chatrium Niseko Japan in the near future.Remarkable Yours,

8/10 Good

Mark, Vancouver

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 5 nights in Feb 2024
Response from Sahapol Ladda | General Manager on 2 Mar 2024
Thank you for staying with us at Chatrium Niseko Japan. We are delighted to learn that you enjoyed your stay. We look forward to seeing you again soon.

10/10 Excellent

Amy

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
My friends and I really enjoyed our stay at chatrium! Rooms are spacious and come stocked with fruit and drinks and breakfast foods. Location was great and walkable to many restaurants in hirafu, and the shuttle and in-house rhythm gear rental was so convenient for our ski and snowboarding trip. Yvonne at the front desk was amazing and helped us book taxis as well as onsens. Thank you for the wonderful time!
Stayed 4 nights in Feb 2024
Response from Sahapol Ladda | General Manager on 2 Mar 2024
Dear Amy,Thank you for taking the time to share your experience through online Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that we met your expectations. Thank you for your kind praise of our team members, including Yvonne whom you mentioned. I will ensure to share this feedback with her and the rest of the team to continue to inspire and motivate them to deliver exceptional customer service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Sahapol Ladda

10/10 Excellent

Brigitt

Stayed 9 nights in Feb 2024
Response from Sahapol Ladda | General Manager on 28 Mar 2024
Dear Valued Customer,Thank you for staying with us. we are delighted to know that you enjoyed your stay.We look forward to welcoming you back soon.

10/10 Excellent

MIN HO, Hope Hull

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very Kindly and Friendly then other hotels. Enough spaces for Parking.
Stayed 4 nights in Jan 2024
Response from Sahapol Ladda | General Manager on 2 Feb 2024
Dear Valued Customer,Thank you for staying with us and for taking your time to give us some feedback. We are delighted to learn that you have enjoyed your stay with us. we look forward to welcoming you back soon.Remarkable yours,

10/10 Excellent

Priyadarshni

Stayed 3 nights in Jan 2024
Response from Sahapol Ladda | General Manager on 28 Mar 2024
Dear Valued Customer,Thank you for staying with us at Chatrium Niseko Japan. We are delighted to learn that you have enjoyed your stay with us.We look forward to welcoming you back in the near future.Remarkable yours,

10/10 Excellent

Shao Yu

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Sahapol Ladda | General Manager on 2 Feb 2024
Dear Valued Customer,Thank you for staying with us and for having taken you valuable time to review our hotel.We are delighted to hear that you we met your expectations. We look forward to welcoming you back in the near future.Remarkable yours,

10/10 Excellent

Hern Shin

Stayed 7 nights in Jan 2024
Response from Sahapol Ladda | General Manager on 2 Feb 2024
Dear Valued Customer,Thank you for staying with us. we are delighted to learn were fully satisfied with the service and facilities we provided.we look forward to welcoming you back in the near future.Remarkable yours,Sahapol Ladda

8/10 Good

Yeuk Yi Daisy

Stayed 4 nights in Dec 2023
Response from Sahapol Ladda | General Manager on 2 Feb 2024
Dear Valued Guest,Thank you for taking the time to complete the survey. We were delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back soon.Remarkable yours,

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
First check in staff is not helpful as we requested extra blanket, rolling bed and bedding sheet, he said no such things can be provided. 2nd night we requested the dehumidifier and got a malfunction one and finally delivered an bigger upgrade one. Check out at 10 am is crucial for a family with a young kid.
Stayed 4 nights in Dec 2023
Response from Jimmy on 30 Dec 2023
Dear Valued Guest, Greetings from Chatrium Niseko! We are sorry for the inconvenience caused you with the blanket rolling bed and bedding sheet. We will bring this issue to our attention and do our best to serve you better next time. Regardless of the 10 am check-out time, we allowed a late check-out depending on our room availabilities our team may need time to prepare the rooms for the next guests. Once again thank you for your recent stay; we look forward to serving you better next time.

6/10 Okay

Kelvin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Personally I will not stay there anymore next time, cos my room is so noisy at night and I suppose to paid for the Mountain View but end up is so noisy. Worst the cleaning is not done everyday. When is due for cleaning, until 7pm also never do it. I must say the good thing is the staffs are super helpful and nice. Tks
Stayed 5 nights in Dec 2023
Response from Jimmy on 28 Dec 2023
Dear Kevin,Thank you for your recent stay with us and we appreciate your feedback. During the festive holiday season here in Niseko sometimes it gets noisy most especially at night time. We hope you understand this time. Thank you for your thoughts on the staff are super helpful. We look forward to serving you again.

10/10 Excellent

Ashley

Travelled with group
Liked: Cleanliness, room comfort
Everyone and everything was perfect!
Stayed 4 nights in Dec 2023
Response from Jimmy on 28 Dec 2023
Dear Ashley, Happy Festive Season from the Chatrium Niseko team, and thank you so much for the uplifting feedback from your side on Everyone and Everything was perfect! with us here in Chatrium Niseko. We look forward to welcoming you back soon.

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Friendly and accommodating staff. Good service and comfortable and large apartment/ hotel. I particularly like that the windows can be opened, and that we can cook with all appliances provided.
Stayed 1 night in Nov 2023
Response from Jimmy on 23 Dec 2023
Dear Valued Guest,Greetings! Thank you for your recent stay and for writing your review with us. We very much appreciate your time and feedback. We look forward to welcoming you back here in Niseko.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Dec 2023
Response from Jimmy on 23 Dec 2023
Dear Valued Guest,Greetings! Thank you for your time and for considering your thoughts on 10 out of 10 scores. Chatrium Niseko team is committed to excellence. We look forward to serving you again.

8/10 Good

Teck Fei

Stayed 2 nights in Nov 2023
Response from Jimmy on 23 Dec 2023
Dear Teck Fei,Greetings! Thank you for your time and for giving your thoughts on 4 out of 5 opportunities for us. Chatrium Niseko team is certainly looking forward to welcoming you again.

10/10 Excellent

Kevin

Liked: Cleanliness, property conditions & facilities
Nice hotel with kitchen facilities. Very clean and spacious. Very friendly staff - Yvonne.
Stayed 2 nights in Oct 2023
Response from Sahapol Ladda | General Manager on 24 Oct 2023
Dear Kevin,Thank you for staying with us at Chatrium Niseko during your recent trip. We are delighted to learn that you have enjoyed your visit and satisfied with the facilities we provided. We look forward to a pleasure of welcoming you again in the near future.Remarkable yours,

10/10 Excellent

Chigusa

Stayed 2 nights in Aug 2023
Response from Toey on 28 Aug 2023
Dear Valued Guest, Thank you for choosing to stay at Chatrium Niseko During your recent trip. We are delighted to learn you have enjoyed your visit and are satisfied with the service and facility we provided. It was a pleasure having you as our guest; we look forward to welcoming you back soon. Remarkable Yours,

8/10 Good

Sangwoo

Stayed 1 night in Aug 2023
Response from Toey on 24 Aug 2023
Dear Valued Guest, Thank you for choosing to stay at Chatrium Niseko During your recent trip. We are delighted to learn you have enjoyed your visit and are satisfied with the service and facility we provided. It was a pleasure having you as our guest; we look forward to welcoming you back soon. Remarkable Yours,

10/10 Excellent

MASATO

Stayed 1 night in Jul 2023
Response from Waraporn on 8 Aug 2023
Thank you very much for staying at Chatrium Niseko Japan, and we are glad to know that you enjoyed your stay with us. We also appreciate your detailed feedback. We look forward to welcoming you back to Chatrium Niseko Japan in the near future.

10/10 Excellent

NAOKO

Stayed 4 nights in Jul 2023
Response from Waraporn on 26 Jul 2023
Dear Valued Guest,Thank you for choosing to stay with us recently and for having taken your time to share your experience online. We are delighted to learn that you have enjoyed your visit and truly look forward to the pleasure of welcoming you back to Chatrium Niseko as we strive to be your first-choice hotel whenever you travel to this area. Remarkable yours,

8/10 Good

Verified traveller

Stayed 2 nights in Jun 2023
Response from Waraporn on 13 Jul 2023
Thank you very much for staying at Chatrium Niseko Japan, and we are glad to know that you enjoyed your stay with us. We also appreciate your detailed feedback. We look forward to welcoming you back to Chatrium Niseko Japan in the near future

8/10 Good

Dylan

Stayed 3 nights in May 2023
Response from Waraporn on 31 May 2023
Thank you very much for staying at Chatrium Niseko Japan, and we are glad to know that you enjoyed your stay with us. We also appreciate your detailed feedback. We look forward to welcoming you back to Chatrium Niseko Japan in the near future!

10/10 Excellent

Ping-Hung

Stayed 2 nights in Apr 2023
Response from Waraporn on 1 May 2023
We are so great to know that you enjoy your stay with us and thank you very much for your review, we all hope to serve you again in the future.

2/10 Terrible

Nicholas

Stayed 1 night in Apr 2023
Response from Bank Sahapol on 31 May 2023
Dear Valued Guest,Thank you for choosing to stay with us recently and for having taken your time to share your experience online. We are delighted to learn that you have enjoyed your visit and truly look forward to a pleasure of welcoming you back to Chatrium Niseko as we strive to be your first-choice hotel whenever you travel to this area.Remarkable yours,

10/10 Excellent

Prithep

Stayed 4 nights in Mar 2023
Response from Waraporn on 15 Apr 2023
Dear Mr. Prithep, Thank you very much for staying at Chatrium Niseko Japan, and we are glad to know that you enjoyed your stay with us. We look forward to welcoming you back to Chatrium Niseko Japan in the near future! Remarkably yours,

10/10 Excellent

Danai

Stayed 6 nights in Feb 2023
Response from General Manager on 28 Feb 2023
Dear Danai-san, Thank you very much for staying at Chatrium Niseko Japan, and we are glad to know that you enjoyed your stay with us.We look forward to welcoming you back at Chatrium Niseko Japan in the near future! Remarkably yours, Takaya MaekawaGeneral Manager

10/10 Excellent

Serge

Stayed 7 nights in Feb 2023
Response from General Manager on 28 Feb 2023
Dear Serge-san, Thank you very much for staying at Chatrium Niseko Japan, and we are glad to know that you enjoyed your stay with us.We look forward to welcoming you back at Chatrium Niseko Japan in the near future! Remarkably yours,Takaya MaekawaGeneral Manager

10/10 Excellent

Jessica, Sammamish

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Everyone at the Chatrium was so incredibly welcoming! The location was central and convenient. The employees were always so very helpful. It was very convenient to have restaurants on site especially breakfast. The shuttle and drivers were extremely polite and willing to help! The rooms are spacious and as described. We could not have chosen a better place to stay. We plan on booking this property again!
Stayed 5 nights in Feb 2023
Response from General Manager on 22 Feb 2023
Dear Jessica-san, Thank you very much for staying at Chatrium Niseko Japan, and we are glad to know that you enjoyed your stay with us. We also appreciate for your good comments on our service and also for your compliments to our shuttle bus drivers.We look forward to welcoming you back at Chatrium Niseko Japan in the near future! Remarkably yours,Takaya Maekawa General Manager

10/10 Excellent

Brigitt

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Loved our little apartment with the kitchen. So convenient and also a great location.
Stayed 6 nights in Jan 2023
Response from General Manager on 4 Feb 2023
Dear Brigitt-san, Thank you very much for staying at Chatrium Niseko Japan, and we are glad to know that you enjoyed your stay with us. We look forward to welcoming you back at Chatrium Niseko Japan in the near future! Remarkably yours,Takaya Maekawa General Manager

8/10 Good

Dylan

Stayed 4 nights in Jan 2023
Response from General Manager on 4 Feb 2023
Dear Dylan-san, Thank you very much for staying at Chatrium Niseko Japan, and we are glad to know that you enjoyed your stay with us. We look forward to welcoming you back at Chatrium Niseko Japan in the near future! Remarkably yours,Takaya Maekawa General Manager

10/10 Excellent

Yan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice place for a family vacation. We like the open kitchen, so we can prepare simple food for ourselves.
Stayed 6 nights in Jan 2023
Response from General Manager on 29 Jan 2023
Dear Yan-san, Thank you very much for staying at Chatrium Niseko Japan, and we are glad to know that you enjoyed your stay with us. We also appreciate for your good comments on our facility.We look forward to welcoming you back at Chatrium Niseko Japan in the near future! Remarkably yours,Takaya Maekawa General Manager

6/10 Okay

Kin Siu

10/10 Excellent

javier

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Service was outstanding
Response from General Manager on 18 Dec 2022
Dear javier, Thank you very much for staying at Chatrium Niseko Japan, and we are glad to know that you enjoyed your stay with us.We also appreciate for your detailed feedback.We look forward to welcoming you back at Chatrium Niseko Japan in the near future! Kind regards, Takaya MaekawaGeneral Manager

10/10 Excellent

Shubhankar

Stayed 4 nights in Dec 2022
Response from General Manager on 18 Dec 2022
Dear Shubhankar, Thank you very much for staying at Chatrium Niseko Japan, and we are glad to know that you enjoyed your stay with us.We look forward to welcoming you back at Chatrium Niseko Japan in the near future! Kind regards, Takaya MaekawaGeneral Manager

10/10 Excellent

goro

Stayed 2 nights in Sep 2022
Response from General Manager on 29 Sept 2022
goro 様 この度はチャトリウムニセコジャパンにご宿泊頂き、誠にありがとうございました。当ホテルでのご滞在をお楽しみ頂けたご様子で、スタッフ一同大変嬉しく思っております。当ホテルでは今後もサービス向上に努めて参りますので、もしその他にもお気付きの点がございましたら、遠慮なくお教え下さいませ。また冬休みなどの機会にニセコにいらっしゃることがございましたら、ぜひ当ホテルをご利用頂ければ幸いでございます。それでは今後もチャトリウムニセコジャパンをご愛顧賜りますよう何卒宜しくお願い申し上げます。総支配人前川　孝也

10/10 Excellent

Christopher, Jacksonville

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great staff. They were very kind and helpful. I would definitely stay here again.
Stayed 3 nights in Jul 2022
Response from General Manager on 6 Jul 2022
Dear Christopher-san, Thank you very much for staying at Chatrium Niseko Japan, and we are glad to know that you enjoyed your stay with us. We also appreciate for your compliments for our front desk hosts. We look forward to welcoming you back at Chatrium Niseko Japan in the near future! Kind regards, Takaya Maekawa General Manager

10/10 Excellent

keisuke

Stayed 1 night in Jun 2022
Response from General Manager on 21 Jun 2022
keisuke 様 この度はチャトリウムニセコジャパンにご宿泊頂き、誠にありがとうございました。 当ホテルでのご滞在をお楽しみ頂けたご様子で、スタッフ一同大変嬉しく思っております。 当ホテルでは今後もサービス向上に努めて参りますので、もし何かお気付きの点がございましたら、遠慮なくお教え下さいませ。 また、夏休みなどの機会にニセコにいらっしゃることがございましたら、ぜひ当ホテルをご利用頂ければ幸いでございます。 それでは今後もチャトリウムニセコジャパンをご愛顧賜りますよう何卒宜しくお願い申し上げます。 総支配人 前川　孝也

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic front desk. Very helpful with requests and skiing rental. Shame the Tapas restaurant was closed but Green Farm kitchen still nice.
Stayed 3 nights in Mar 2022
Response from General Manager on 25 Mar 2022
Dear David-san, Thank you very much for staying at Chatrium Niseko Japan, and we are glad to know that you enjoyed your stay with us. We also appreciate for your compliments for our front desk hosts. We look forward to welcoming you back at Chatrium Niseko Japan in the near future! Kind regards, Takaya Maekawa General Manager

10/10 Excellent

Eri

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent. Looking forward to coming back!
Stayed 3 nights in Mar 2022
Response from General Manager on 21 Mar 2022
Dear Eri-san, Thank you very much for your feedback, and we are glad to know that you enjoyed your stay with us. We look forward to welcoming you back at Chatrium Niseko Japan in the near future! Kind regards, Takaya Maekawa General Manager

10/10 Excellent

Johan

Stayed 2 nights in Mar 2022
Response from General Manager on 23 Mar 2022
Dear Johan-san, Thank you very much for your feedback, and we are glad to know that you enjoyed your stay with us. We look forward to welcoming you back at Chatrium Niseko Japan in the near future! Kind regards, Takaya Maekawa General Manager

8/10 Good

HIROMASA

Stayed 2 nights in Mar 2022
Response from General Manager on 14 Mar 2022
HIROMASA 様 この度はチャトリウムニセコジャパンにご宿泊頂き、誠にありがとうございました。 当ホテルでのご滞在をお楽しみ頂けたご様子で、スタッフ一同大変嬉しく思っております。 当ホテルでは今後もサービス向上に努めて参りますので、もし何かお気付きの点がございましたら、遠慮なくお教え下さいませ。 また、春休みやゴールデンウィークなどの機会にニセコにいらっしゃることがございましたら、ぜひ当ホテルをご利用頂ければ幸いでございます。 それでは今後もチャトリウムニセコジャパンをご愛顧賜りますよう何卒宜しくお願い申し上げます。 総支配人 前川　孝也

10/10 Excellent

John

Stayed 4 nights in Mar 2022
Response from General Manager on 8 Mar 2022
Dear John-san, Thank you very much for your feedback, and we are glad to know that you enjoyed your stay with us. We look forward to welcoming you back at Chatrium Niseko Japan in the near future! Kind regards, Takaya Maekawa General Manager

10/10 Excellent

Kengo

Stayed 1 night in Jan 2022
Response from General Manager on 11 Jan 2022
Kengo 様 この度はチャトリウムニセコジャパンにご宿泊頂き、誠にありがとうございました。 当ホテルでのご滞在をお楽しみ頂けたご様子で、スタッフ一同大変嬉しく思っております。 当ホテルでは今後もサービス向上に努めて参りますので、もし何かお気付きの点がございましたら遠慮なくお教え下さいませ。 また、春休みなどの機会にニセコにいらっしゃることがございましたら、ぜひ当ホテルをご利用頂ければ幸いでございます。 それでは今後もチャトリウムニセコジャパンをご愛顧賜りますよう何卒宜しくお願い申し上げます。 総支配人 前川　孝也

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Dec 2021
Response from General Manager on 5 Jan 2022
Dear Guest, Thank you very much for your feedback, and we are glad to know that you enjoyed your stay with us. We look forward to welcoming you again at Chatrium Niseko Japan. Kind regards, Takaya Maekawa General Manager

8/10 Good

YOHEI

Stayed 5 nights in Dec 2021
Response from General Manager on 5 Jan 2022
YOHEI 様 この度はチャトリウムニセコジャパンにご宿泊頂き、誠にありがとうございました。 当ホテルでのご滞在をお楽しみ頂けたご様子で、スタッフ一同大変嬉しく思っております。 当ホテルでは今後もサービス向上に努めて参りますので、もし何かお気付きの点がございましたら、遠慮なくお教え下さいませ。 また、春休みなどの機会にニセコにいらっしゃることがございましたら、ぜひ当ホテルをご利用頂ければ幸いでございます。 それでは今後もチャトリウムニセコジャパンをご愛顧賜りますよう何卒宜しくお願い申し上げます。 総支配人 前川　孝也

6/10 Okay

Atsushi

Stayed 1 night in Nov 2021
Response from General Manager on 19 Nov 2021
Atsushi 様 この度はチャトリウムニセコジャパンにご宿泊頂き、誠にありがとうございました。 スキーシーズンが始まる前の静かな時期に、当ホテルをご利用頂けたことだけでも大変有難く思っております。 当ホテルでは今後もサービス向上に努めて参りますので、もし何かお気付きの点がございましたら、遠慮なくお教え下さいませ。 それでは今後もチャトリウムニセコジャパンをご愛顧賜りますよう何卒宜しくお願い申し上げます。 総支配人 前川　孝也

10/10 Excellent

Keiko

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2021
Response from General Manager on 23 Mar 2022
Keiko 様 この度はチャトリウムニセコジャパンにご宿泊頂き、誠にありがとうございました。 また、当ホテルでのご滞在もお楽しみ頂けたご様子で、スタッフ一同大変嬉しく思っております。 当ホテルでは今後もサービス向上に努めて参りますので、もし何かお気付きの点がございましたら、遠慮なくお教え下さいませ。 それでは今後もチャトリウムニセコジャパンをご愛顧賜りますよう何卒宜しくお願い申し上げます。 総支配人 前川　孝也

10/10 Excellent

mio

Stayed 1 night in Sep 2021
Response from General Manager on 5 Oct 2021
mio様 この度はチャトリウムニセコジャパンにご宿泊頂き、誠にありがとうございました。 また、当ホテルでのご滞在もお楽しみ頂けたご様子で、スタッフ一同大変嬉しく思っております。 当ホテルでは今後もサービス向上に努めて参りますので、もし何かお気付きの点がございましたら、遠慮なくお教え下さいませ。 また、冬休みや春休みなどの機会に、当ホテルをご利用頂ければ幸いでございます。 それでは今後もチャトリウムニセコジャパンをご愛顧賜りますよう何卒宜しくお願い申し上げます。 総支配人 前川　孝也

8/10 Good

Heather

Travelled with family
Liked: Cleanliness, room comfort
Great facilities, very helpful staff, amazing restaurants on premise. Covered off-street parking is a huge bonus in snow country!
Stayed 7 nights in Feb 2021
Response from Assistant Hotel Manager on 10 Mar 2021
Dear Ms Heather, Thank you for your wonderful comments about your stay at Chatrium Niseko. We are enjoyed having you and your family with us and are glad that you had a good time in Niseko. We hope to welcome you back to Chatrium Niseko again very soon. Remarkably yours, Novea Tan Assistant Hotel Manager

10/10 Excellent

Sachiko

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was so friendly and nice. The upgraded room was very spacious and appreciated.
Stayed 4 nights in Apr 2024
Response from Sahapol Ladda | General Manager on 14 Apr 2024
Dear Sachiko San,Thank you for taking the time to share your feedback with us. We are thrilled to hear that you enjoyed your stay and that our staff made a positive impression on you with their friendliness and warmth.We're delighted that you appreciated the upgraded room and found it spacious. It's always our aim to ensure that our guests have a comfortable and enjoyable experience during their stay with us. We hope to have the pleasure of welcoming you back for another wonderful stay in the future.Remarkable yours,