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Reviews of Gulumser Hatun Termal Otel & Spa

Gulumser Hatun Termal Otel & Spa
Afsinbey Cad. No: 30 Shamrock, Kutahya, Kutahya

Reviews

8.8

Excellent

Rating 10 - Excellent. 31 out of 53 reviews" "
Rating 8 - Good. 15 out of 53 reviews" "
Rating 6 - Okay. 4 out of 53 reviews" "
Rating 4 - Poor. 0 out of 53 reviews" "
Rating 2 - Terrible. 3 out of 53 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

BAHAUDDIN

Stayed 4 nights in Nov 2023

10/10 Excellent

Kwang Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
👍
Excellent
Stayed 1 night in Aug 2023

10/10 Excellent

Ayse

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023

10/10 Excellent

Ilknur

Stayed 3 nights in Jun 2023

8/10 Good

Carolina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2021

8/10 Good

Elyes

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Spa
Very good hotel and service. Hotel team supported me properly at the check out to overcome some little issues ( thanks Umit, Ferhat and Gamze) Massage and spa facilities are EXCELLENT.
Stayed 1 night in Jul 2021

10/10 Excellent

Donka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Great place and service!
Stayed 1 night in Jun 2021

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A perfect place for relaxing, culture and nature
The hotel is very beautiful, the staff is nice and helpful. They lent us a book about Kütahya from which we found many interesting places to visit during our stay. The surroundings of the hotel is beautiful, it's a good choice for a person that wants tranquility and access to nature, but still easy access to the city. We used the spa services daily. Covid precautions were taken well into account. We had a rented car and the location was perfect for exploring the surrounding areas. I recommend to go see the Aizanoi and the Phrygian Valley. Çok teşekkür ederim!
Stayed 3 nights in Nov 2020

10/10 Excellent

Hilary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warm on a freezing night
The complex, on a cold winter night in November, was warm and inviting. Lockdown was in full swing so all amenities were not up and running, but the hot bath I had in our room was wonderful. They are enormous and hot was copious. Once the road approaching the complex has been repaved it will be even better.
Stayed 1 night in Nov 2020

10/10 Excellent

Verified traveller

Stayed 5 nights in Sep 2020

10/10 Excellent

KADRI

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super
Overall quality service.
Stayed 2 nights in Jun 2018

8/10 Good

Murat, Murat

Liked: Cleanliness, staff & service, room comfort
Great hotel
Brand new great hote in silent environment. Large comfortable room. Attentive staff. Lots of options in breakfast buffet. Strongly recommend to drive the hotel in daylight time
Stayed 1 night in Apr 2018
Response from Asst. General Manager on 19 May 2018
Dear Guest, Thank you for your positive comments. See you again on your next trip. Our respect...

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Rude receptionist, rude spa receptionists
It was a nice hotel with lots of facilities but most of employees behave rude! I’ll never choose this hotel again.They don’t give towels.
Stayed 2 nights in Mar 2018
Response from Board of Directors on 14 Apr 2018
Dear Guest, Your comments have been taken into consideration by the hotel management. we would like to let you know that we will be very pleased to welcome you on our next trip. Our respect...

10/10 Excellent

Hüsam

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mükemmel hizmet
Stayed 2 nights in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oda temizliği ve yemekleri çok güzeldi teşekkürler
Stayed 2 nights in Oct 2023

10/10 Excellent

halil ibrahim

Stayed 1 night in Sep 2023

8/10 Good

Ahmet

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023

10/10 Excellent

Bahriye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Güzel
Bize hitap eden bir yerdi. Kafa dinlemek, huzur bulmak, deniz tatili dışında bir keyif yaşamak için birebir. Karşılamasından tutun da temizlik hizmetlerine, yemeklerinden oda hizmetine, herşey çok iyiydi, personel güler yüzlüydü. Biz iki sevgili olarak, kaliteli zaman geçirdik, şehirden uzak, sakin ve huzurlu geçen günlerimiz için otel sahibi ve çalışanlarına teşekkürler.
Stayed 4 nights in Sep 2023

10/10 Excellent

Murat

Liked: Cleanliness, amenities, property conditions & facilities
Alles super !!!
Stayed 3 nights in Aug 2023

10/10 Excellent

Kamil Temel

Stayed 4 nights in Jul 2023

10/10 Excellent

Ege

Stayed 2 nights in May 2023

8/10 Good

Pirmin

Liked: Staff & service, property conditions & facilities
Es ist überall sehr warm. Das warme Wasser kommt direkt aus dem Boden. Es gibt 3 große Schwimmbäder. 1x nur Frauen. 1x nur Männer. 1x für Familien. Alles ist sehr großzügig und sauber. Die Zimmer sind gross und sauber, inkl. Bademantel und Hausschuhe. Am Abend keine Unterhaltung. Das Essen könnte besser sein, leider etwas fade. Keine Brötchen etc.
Stayed 2 nights in Apr 2023

10/10 Excellent

Roy

Stayed 3 nights in Nov 2022

8/10 Good

Ümit Sönmez

Çevre düzeni yetersiz
Stayed 5 nights in Feb 2022

2/10 Terrible

Baris

Travelled with family
Disliked: Property conditions & facilities, room comfort
Amator bir otel muduru
2 gece kaldim. Otelde 100 kisilik bir toplanti vardi. Otel muduru butun personelini 100 kisilik Gruppe ilgilenmesi icin yonlendirdi geriye kalan otel musterileriyle yani konaklayanlarla (bizlerle )kimse ilgilenmedi . Tamamiyle otel mudurunun hatasiydi
Stayed 1 night in Jan 2022

8/10 Good

Menderes

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from Misafir İlişkileri on 4 Jan 2022
Puanlamanız için teşekkür eder, sağlıklı günler dileriz.

10/10 Excellent

Tamer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
gülümser hatun ekibine teşekkürler
kaplıca tatili için uygun bir yer.çocuklu aileler nedeniyle ağlayan çok çocuk vardı. ağlayan çocuk sesi rahatsız etmiyorsa sorun değil(!). yemekler lezzetliydi. şimdiye kadarki en rahat yataktı.
Stayed 2 nights in Dec 2021
Response from Misafir İlişkileri on 28 Dec 2021
Kıymetli görüşlerinizi bizimle paylaştığınız için teşekkür eder, sağlıklı günler dileriz.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021
Response from Misafir İlişkileri on 28 Dec 2021
Değerlendirmeniz için teşekkür ederiz.

8/10 Good

Habil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

6/10 Okay

Gürsel

Stayed 1 night in Aug 2021

2/10 Terrible

Sandra

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

8/10 Good

Mehmet

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

8/10 Good

Birand

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from Ümit Efe on 14 Apr 2021
Değerlendirmeniz için teşekkür ederiz.

10/10 Excellent

HAKAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2021
Response from Ümit Efe on 14 Apr 2021
Değerlendirmeniz için teşekkür ederiz.

8/10 Good

Mehmet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alkolsüz içecekler her zaman ücretsiz olmalıdır.
Yemek saatleri dışında su ve alkolsüz içecekler paralı. Otelin kalitesini düşürüyor.
Stayed 2 nights in Mar 2021
Response from Ümit Efe on 14 Apr 2021
Değerlendirmeniz için teşekkür ederiz.

10/10 Excellent

Hasan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hersey cok guzeldı, temızlık guzel, hıjyen guzel, en kısa surede tekrar gekecegım
Stayed 1 night in Mar 2021
Response from Ümit Efe on 14 Apr 2021
Değerlendirmeniz için teşekkür ederiz.

8/10 Good

Mustafa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Reserviert wurde ein Exclusive - Zweibettzimmer, jedoch wurde uns vor Ort mitgeteilt, dass es solch ein Zimmer nicht gibt! Statt einem Upgrade ohne Ähnliches haben wir ein Downgrade auf ein Ferienzimmer erhalten, welches einer Wohnung entspricht und durch viele verschiedene Nutzer benutz wurde. Das Zimmer war dementsprechend in einem sehr schlechten Zustand! Außerdem war das Zimmer trotz 2 Stunden Wartezeit nicht vorbereitet! Es fehlten alle zum Standard eines Hotelzimmers gehörenden Accessoires wie Handseife, Duschgel und Tee/Kaffee. Das Zimmer war unterirdisch und trotz Beschwerde hat sich keiner drum gekümmert. Das Zweite Minuspunkt sind die geöffneten Aktivitäten und der Besuch dieser. Es war aufgrund der Pandemie nur das Außenpool sowie Geschlossene Pool mit Türkischem Bad geöffnet! Diese kann man nur besuchen, wenn man vorher telefonisch einen Termin für 3 Stunden Benutzung bucht! Am ersten Tag konnten wir der Außenpool nicht nutzen, da angeblich keine freien Plätze zur Verfügung standen! Der dritte Minuspunkt ist das Essen! Die Qualität und Auswahl ist selbst in einem Dorf Restaurant / Imbiss besser! Das Service war ebenfalls sehr schlecht und zum Abendessen gab es nur Wasser und zum Frühstück gab es nur Tee! Es fehlten Kaffee und Säfte, was mittlerweile Standard ist. Die Auswahl der Speisen war sehr schwach, es standen nur 2-3 Hauptspeisen zur Verfügung der Rest waren Salate und Süßes, wobei Auswahl und Geschmack ebenfalls sehr ernüchternd waren!
Stayed 2 nights in Sep 2020

8/10 Good

Orhan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2020

10/10 Excellent

Burhan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
İyi ki var gülümser hatun
Çok güzeldi. Yemeğinden temizliğine karşılanmamıza herşeyiyle mükemmeldi.
Stayed 6 nights in Aug 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cebeci makina
Otel çok güzel . Ama günübirlik gelen tur lar çok kalabalık biraz huzur kaçırıyor. Onun dışında harika . Ayrıca otele bonesiz gitmeyin .
Stayed 1 night in Mar 2020

10/10 Excellent

Ahmet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Harika bir sifa oteli
Hersey mukemmel. Cok guzel bir otel
Stayed 3 nights in Feb 2019

10/10 Excellent

Semih

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019

8/10 Good

turhan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019

6/10 Okay

Ahmet

Liked: Staff & service, room comfort
Disliked: Cleanliness
Bildirilen fiyat ile tahsil edilen fiyat farklı!!!
Hotels sitesi sayfasında toplam konaklama fiyatini 485 tl olarak bildirmesine rağmen kredi kartimdan 505 tl tahsil etmiş. Aradaki farki kesinlikle iafe etmiyorlar.
Stayed 1 night in Jan 2019

10/10 Excellent

saime

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Daha önce de kalmıştık genel olarak rahat konforlu bir otel b6 sefer gittiğimizde sakin di
Stayed 1 night in Dec 2018