Dear Invizion,Thank you for the rating. It was a pleasure to have you as our guest, and we are pleased to know that our service and facilities met your expectation. Don't hesitate to contact our team for your next staycation.We look forward to welcoming you back soon.Sincerely,Kadek Ema Triandayani,General Manager

Dear Rajeevan,We're sorry to hear that your experience didn't meet your expectations. Your feedback is valuable to us, and we would appreciate the opportunity to learn more about what aspects of your stay fell short. Please feel free to reach out to us directly so that we can address your concerns and work towards resolving any issues you encountered. Your satisfaction is our top priority, and we hope to have the chance to improve your perception of our property in the future. Thank you for bringing this to our attention.Sincerely,Kadek Ema Triandayani,General Manager

Dear Maja,Thank you for your high recommendation! We truly appreciate it. It means a lot to us that you had such a positive experience during your stay. We'll continue to strive for excellence and look forward to the opportunity to host you again in the future. If you need anything else or have any further feedback, please don't hesitate to let us know. Safe travels!Sincerely,Kadek Ema Triandayani,General Manager

Dear Catherine, Thank you so much for your kind words. We're thrilled to hear that you enjoyed your stay with us. Our team takes great pride in providing clean rooms and excellent service, so it's wonderful to know that we hit the mark during your visit. We hope to welcome you back again soon for another fantastic experience.Sincerely,Kadek Ema Triandayani,General Manager

Dear Stefano, Thank you for sharing your feedback about your stay. We're glad to hear that you found the place to be a nice accommodation, despite the limited hanging space and absence of draws for personal items. We appreciate your understanding and positive outlook on the overall experience.Your comments about the storage space are valuable, and we'll take them into consideration for future improvements. We're delighted to know that, once you looked past this aspect, your stay was wonderful, and you would consider staying again.If there's anything specific you'd like us to address or if you have other suggestions for enhancement, please feel free to let us know. We look forward to the opportunity to welcome you back for another enjoyable stay. Thank you for choosing our accommodation.Sincerely,Kadek Ema Triandayani,General Manager

Dear Elijah ,Thank you for the rating. It was a pleasure to have you as our guest, and we are pleased to know that our service and facilities met your expectation.We look forward to welcoming you back soon.Sincerely,Kadek Ema Triandayani,General Manager

Dear Alejandro,Thank you so much for taking the time to share your wonderful experience. We are thrilled to hear that you found the hotel clean and well-kept. Your kind words about our staff members, especially Gek Mas and Lea, are truly appreciated. It warms our hearts to know that they made a positive impact on your stay with their warmth, exceptional service, and genuine care.We take great pride in providing top-notch service, and it's fantastic to hear that our team's efforts have left a lasting impression. We're delighted that you enjoyed the breakfast buffet and that the air conditioning added to the comfort of your stay.Your loyalty means a lot to us, and we look forward to welcoming you back on your next visit to Kuta. If there's anything specific you'd like to see or experience during your future stays, please don't hesitate to let us know. Thank you again for choosing to stay with us.Sincerely,Kadek Ema Triandayani,General Manager

Dear Brock,Thank you for the rating. It was a pleasure to have you as our guest, and we are pleased to know that our service and facilities met your expectation. We look forward to welcoming you back soon.Sincerely,Kadek Ema Triandayani,General Manager

Dear Diane,Thank you for the rating. It was a pleasure to have you as our guest, and we are pleased to know that our service and facilities met your expectation. We look forward to welcoming you back soon.Sincerely,Kadek Ema Triandayani,General Manager

Dear Phil,Thank you for sharing your positive experience. We're thrilled to hear that you found our hotel to be very clean, tidy, and comfortable. Your recommendation is highly appreciated, and we're glad to know that you consider it a great value for money, especially for those staying in Kuta.If there's anything specific you loved or any suggestions for improvement, feel free to let us know. We look forward to welcoming you back for another comfortable stay in the future.Sincerely,Kadek Ema Triandayani,General Manager

Dear Stephen ,Thank you for your feedback. We're delighted to hear that you found the room spacious. It's always our goal to provide comfortable and enjoyable accommodations for our guests.If there's anything else you'd like to share or if you have any specific preferences for your next stay, please feel free to let us know. We look forward to the opportunity to welcome you back for another spacious and enjoyable stay.Sincerely,Kadek Ema Triandayani,General Manager

Dear Sheryn,Thank you for the rating. It was a pleasure to have you as our guest, and we are pleased to know that our service and facilities met your expectation.We look forward to welcoming you back soon.Sincerely,Kadek Ema Triandayani,General Manager

Dear Nathaniel,We apologize for the inconveniences you experienced during your stay. We appreciate your feedback, and we're glad to hear that our staff was accommodating.Regarding the noise disturbances, we understand how disruptive it can be when other guests or external factors affect your comfort. We will certainly look into ways to minimize such disturbances in the future, although we acknowledge that some factors may be beyond our control.We value your feedback, and it will help us make improvements to ensure a more peaceful and enjoyable experience for all our guests. If you have any further concerns or if there's anything we can do to make it up to you, please don't hesitate to reach out. Thank you for choosing to stay with us, and we hope you'll consider giving us another chance in the future.Sincerely,Kadek Ema Triandayani,General Manager

Dear Flynn Madison,Thank you for your wonderful feedback. We're delighted to hear that you had a great experience during your stay and that you found our staff lovely and accommodating. We're also pleased that you enjoyed our beautiful hotel and its convenient location.We look forward to welcoming you back in the future, and if you ever have any special requests or if there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Your satisfaction is our priority, and we're here to assist you with anything you may need. Thanks for choosing to stay with us.Sincerely,Kadek Ema Triandayani,General Manager

Dear Hazel,Thank you for the rating. It was a pleasure to have you as our guest, and we are pleased to know that our service and facilities met your expectation.We look forward to welcoming you back soon :)Sincerely,Kadek Ema Triandayani,General Manager

Dear Andrew,We apologize for the inconvenience you experienced with our internet service during your stay. We understand the importance of reliable internet connectivity, especially in today's digital age. We take your feedback seriously, and we'll work to improve our internet service to ensure a more seamless experience for our guests in the future.Thank you for bringing this issue to our attention, and we appreciate your understanding. If you decide to stay with us again, we hope to provide you with a more dependable internet connection to enhance your overall experience. If you have any other concerns or if there's anything else we can assist you with, please feel free to let us know. Your satisfaction is important to us.Sincerely,Kadek Ema Triandayani,General Manager

Dear James,Thank you for taking the time to share your feedback about your recent stay at our hotel. We greatly appreciate your kind words about our smooth check-in process and the excellent service provided by our front desk staff and professional kitchen employees. Your positive comments mean a lot to us, and we're glad you had a great experience with these aspects of your stay.However, we sincerely apologize for the inconveniences and shortcomings you experienced during your visit. We understand the importance of a pleasant and comfortable stay for all our guests, and we regret that we fell short in meeting your expectations.Regarding the moldy bathroom and unpleasant odor, we deeply apologize for the oversight in addressing this issue promptly. We understand how crucial it is to maintain a clean and fresh environment, and we have already addressed this matter with our housekeeping team to ensure better attention to such matters in the future.We also regret the noise disturbance caused by ongoing construction near your room. We apologize for not informing you about this beforehand. We will work on improving communication with our guests about any potential disruptions and strive to minimize any inconvenience in the future.The incident with your Levi's t-shirt during the laundry service is indeed unacceptable. We apologize for the mishap and for failing to inform you about it promptly. Rest assured, we have taken immediate actions to prevent such incidents from happening again and have reinforced our quality control procedures.Regarding the oil stain incident, we apologize for the discomfort you experienced during the public addressing of the issue. We understand that privacy is essential, and we will take this as an opportunity to train our staff better in handling such matters discreetly.We genuinely appreciate your understanding and consideration regarding the service recovery we provided for the bed incident. Your feedback has been shared with the concerned team, and we will continue to work hard to ensure our guests' satisfaction.Your feedback is highly valuable to us as it helps us identify areas for improvement. Rest assured that we are committed to enhancing the overall experience for our guests and addressing the mentioned aspects promptly.If you do choose to return in the future, we assure you that your next stay will be a more enjoyable and memorable one. Please feel free to contact us directly if you have any further concerns or if there's anything specific we can do to make your future stay more pleasant.Once again, thank you for your feedback, and we look forward to welcoming you back to our hotel soon.Best regards,Kadek Ema TriandayaniGeneral Manager

Dear Leslie,We apologize for not meeting your expectations during your stay. Your feedback is important to us, and we will use it to improve our services. We hope to have the opportunity to welcome you back and provide a better experience in the future.Best regards,Kadek Ema TriandayaniGeneral Manager

Dear DK NORAFFIZAH,Thank you for your positive rating and feedback! We are thrilled to hear that you had a great experience during your stay with us. Your kind words are truly appreciated, and we look forward to welcoming you back for another wonderful stay in the future.Best regards,Kadek Ema TriandayaniGeneral Manager

Dear Teahn,Thank you for taking the time to rate our hotel. We truly appreciate your feedback and are delighted to hear that you had a positive experience during your stay with us. We hope to have the pleasure of welcoming you back to our hotel in the future. If there is anything else we can assist you with, please do not hesitate to let us know. Thank you once again for choosing our hotel and for your valuable feedback.Sincerely,Kadek Ema Triandayani,General Manager

Dear Alex,Thank you for taking the time to share your feedback about your recent stay with us. We're glad to hear that you found our hotel modern, very clean, and that our staff were friendly.We apologize for any inconvenience you experienced during the check-in process due to the QR code. We have implemented this measure to ensure the safety of our guests and staff during the pandemic. However, we understand that it may have caused some difficulties and we appreciate your understanding.We appreciate your feedback and we will continue to evaluate our check-in process to make it as efficient and hassle-free as possible for our guests.Thank you again for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.Sincerely,Kadek Ema Triandayani,General Manager

Dear Tracy,Thank you for your feedback on your recent stay with us. We are pleased to hear that you found our staff to be friendly and welcoming, despite the language barrier.Regarding the towels, we apologize for the poor quality of the towels you received. We take the quality and cleanliness of our linens seriously and we are already in the process of ordering new bath towels to replace the ones that are worn out. We have the new towels partially replaced by the time and fully replaced by the middle of April. Hopefully you could see the difference in your next stay with us.Thank you again for your feedback. We value your business and hope to have the opportunity to welcome you back to NEO Kuta Legian.Sincerely,Kadek Ema Triandayani,General Manager