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Reviews of Aloft Grand Hotel

3 out of 5
Aloft Grand Hotel
Hettipola Watta, Kumbalwela, Uva

Reviews

7.2

Good

Rating 10 - Excellent. 4 out of 16 reviews" "
Rating 8 - Good. 6 out of 16 reviews" "
Rating 6 - Okay. 2 out of 16 reviews" "
Rating 4 - Poor. 3 out of 16 reviews" "
Rating 2 - Terrible. 1 out of 16 reviews" "

6.6/10

Cleanliness

6.6/10

Staff & service

5.0/10

Amenities

6.4/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

10/10 Excellent

Duane

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Thanks
Stayed 1 night in Feb 2024

6/10 Okay

Richard

Travelled with partner
This was a little disturbing that we had no hot water, no internet, the fridge was off and slightly mouldy, mould in the cupboard, a leak in the bathroom, and the air conditioner was faulting out. Other than that everything else seamed ok. We would not stay here again until they sort out their staff and pre inspections of the rooms. It’s really a pity as this property has beautiful views.
Stayed 1 night in Dec 2023

8/10 Good

Lili

Travelled with group
Liked: Cleanliness, staff & service
Stayed at Aloft Grand Hotel for one night while traveling around Sri Lanka. The hotel view is very pretty, the rooms are clean and straightforward, not luxurious. Fair room for the price we paid. The staff and service was great, very nice people and super attentive of all our needs.
Stayed 1 night in Aug 2023

10/10 Excellent

Tina

Liked: Cleanliness, room comfort
What a little gem
What a little gem the Aloft Grand turned out to be. The chalets provide you with everything you need for your stay and the staff are beyond helpful. We were passing through Ella from Kandy on our way to Galle and wished we’d planned our trip differently to have more time in Ella. One of the best things about the accommodation is the incredible view and also the nature. Absolutely loved it and would definitely staff again. The day we were leaving the hotel organised our car to Galle at a very reasonable price. Our driver took is the scenic route via the waterfall and some other amazing sights. Really appreciated.
Stayed 1 night in Jan 2022
Response from Aloft team on 2 Feb 2022
Thank you very much for your comments Mam.we all in ALOFT GRAND wish you both a very pleasant stay in Sri Lanka..

8/10 Good

KIRTHI

Travelled with family
Liked: Cleanliness, room comfort
.
New property with modern amenities Located in a tea estate 3 km away from Ella town Good place to relax and unwind Friendly and helpful staff
Stayed 1 night in Aug 2020
Response from Aloft Grand team. on 19 Feb 2022
Dear kirthi . Thank you very much for your comments.

8/10 Good

Amanda

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Friendly staff and very cute cabins with lots of room. Accessibility needs to be reviewed. Path to cabins are steep and slippery with shale. They should really consider adding a stairway.
Stayed 3 nights in Mar 2020
Response from aloft team on 15 Mar 2020
Dear Amenda Thank you very much for your valuable comments, and thank you for your suggestion,we will be tacking it our consideration, Thank you

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Cosy chalets
Staff were really friendly and helpful, room was nice and cozy. Breakfast was good, they were really fast when I needed to leave early. Bathroom- shower ran out of water (hot and cold) and was hard to finish washing my hair. Would stay again.
Stayed 1 night in Mar 2020
Response from mgr ag on 14 Mar 2020
Dear guest Thank you very much for coming and staying with us, as well for your valuable comments, and we wish extend our sincerely apologies to you with regard to water witch occurred due to a technical failure,

10/10 Excellent

Verified traveller

Stayed 2 nights in Jan 2020
Response from Ranga on 23 Jan 2020
Thanks a lot for your feedback.

6/10 Okay

Marcus

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
We arrived and wanted to upgrade to a room with hot jacuzzi. We paid the extra amount and got that room. Unfortunately, there was not enough warm water and so the jacuzzi bath tub was not usable. We did not get back the money after asking it. The rooms and location is nice. If the hotel was better organized, it could be a nice place to relax
Stayed 1 night in Feb 2024

8/10 Good

Camilla

Liked: Cleanliness
Unikt hotel med venligt personale.
Stayed 2 nights in Jan 2022
Response from Aloft Team on 8 Feb 2022
Dear Camilla, Thank you very much for your valuable, comments,it is been a pleasure for us serving to you, Thank you

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Super Hotel mit Potential
Sehr schönes Hotel, super Zustand, tolle Lage. Staff ist bemüht, aber irgendwie ein bisschen durcheinander. Die Zimmer waren leider nicht besonders sauber. Frühstück könnte in der Preisklasse schon besser sein.
Stayed 3 nights in Dec 2019
Response from Ranga on 23 Jan 2020
Thanks a lot for your feedback.