Dear Guest,We are truly sorry that we did not meet the promised service standards and would like to apologize for any inconvenience this might have caused. We look forward to the pleasure of serving you better on your next trip. Thank youG. Owusu(Guest Service Manager)

Dear Guest,Thank you for taking time to review our property. We very much appreciate your commendation on our rooms and food options. We look forward to welcoming you back soon to serve you better as always.G. Owusu(Guest Service Manager)

Dear Guest,Thank you for the feedback concerning your stay. We sincerely apologize for the inconvenience caused by defects realized in your room and any associated discomfort.It is our philosophy to ensure that we provide our guests with the highest standards of service at all times and our guest satisfaction is our number one priority.We look forward to the pleasure of welcoming you again to the Lancaster Kumasi city Hotel to experience a better stay. Thank youGabriel O.(Guest Service Manager)

Dear Guest,Thank you for choosing to stay with us. We appreciate your rating score and look forward to welcoming you back to the hotel in the near future.G. Owusu(Guest Service Manager)

Dear Guest,Thank you for your review and for choosing our hotel. We are happy to know that you enjoyed your stay and look forward to having you again as a guest in our hotel.G. Owusu(Guest Service Manager)

Dear Guest,We sincerely apologize for the service lapses as reported and the associated discomfort that it might have caused. It is in the light of these lapses that we have commenced renovation works in the hotel. These works would address the carpet issues. Please be assured that your satisfaction is our number one priority. We do commit ourselves to achieve exceptional high standards of service. And we look forward to the pleasure of welcoming you back in the near future for a better service experience.

Dear Sir,Thank you for giving us a perfect rating and for recommending our hotel to other travelers. Our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Regards

Dear Sir,We appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. Regards

Dear Guest,Thank you for taking the time to review your stay with us. Your comment shared is well noted and is being addressed. Thank you

Dear Sir,Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and look forward to having you again as a guest in our hotel. It is our hope that we complete the ongoing renovation works with the shortest possible time.

Thank you for choosing the Lancaster Kumasi city Hotel. It would always be a pleasure to serve you again. Thank you

Dear Guest,We are truly sorry that we did not meet the promised service standards based on your review score and would like to apologize for this. Your valuable comments will be shared with the team and we will make all efforts to ensure that service standards are improved . It is our hope that you give us an other opportunity to welcome you the next stay will be to your utmost satisfaction. Thank you

Dear Guest,Thank you for selecting our hotel for your stay in Kumasi and do appreciate your time taken to write the review. Your feedback is very valuable to us and we would like to apologize for any service lapses realized during your stay. The hotel has a plan for a major renovation works very soon. As one of our valued customers the hotel is committed to providing you with the best services at all times. Once again thank you very much for choosing us and we look forward to the pleasure of welcoming you again to the Lancaster Kumasi City Hotel in the near future for a better service experience. Regards