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Reviews of Green Rich Hotel Suizenji

3 out of 5
Green Rich Hotel Suizenji
1-8-5 Izumi, Kumamoto, Kumamoto

Reviews

6.8
Rating 10 - Excellent. 43 out of 294 reviews" "
Rating 8 - Good. 97 out of 294 reviews" "
Rating 6 - Okay. 97 out of 294 reviews" "
Rating 4 - Poor. 41 out of 294 reviews" "
Rating 2 - Terrible. 16 out of 294 reviews" "

6.6/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Nobuko

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
Front desk staff was polite, kind, pleasant and competent. Conveniently located for enjoying parks and downtown. Wish it had an electric outlet and more counter space in the bathroom and no elevated partition that could be easily tripped at the bathroom entrance.

10/10 Excellent

Kathryne

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very close to the Gymnasium where we had our Aikido Seminar. It was in easy walking distance. Room was very compact and difficult for my husband who is 6ft height.
Stayed 5 nights in Oct 2022
Response from Green Rich Hotel Suizenji　Yoshii on 28 Oct 2022
Thank you for using Green Rich Hotel Suizenji.We are happy to hear that you were satisfied with your stay.

6/10 Okay

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staff was very nice and extremely helpful. They have a nice breakfast buffet. The hotel was generally clean. We had unfortunate experiences with the hot water. It's exceptionally hot and both my husband and I experienced the cold water turning off in the middle of our showers leaving us in an extremely hot shower which was not pleasant. It was only for a couple of seconds and then the cold water kicked in again but you need to watch out for that.
Stayed 2 nights in Aug 2022

4/10 Poor

Hayden

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Front desk is well-kempt, but the rooms are not very clean. My bathroom smelled terrible. Rooms also have a weird layout, with the minifridge way up in the front of the room by the door and a huge step up into the bathroom (not atypical for Japan, but this step is uncomfortably large). Easy access to trams and Suizenji Park, but I imagine there are better options.
Stayed 1 night in Aug 2022

8/10 Good

YYAO, NJ, USA

Liked: Staff & service
Hotel location is right by the bus stop ver convenient. It’s a basic business hotel with good price. The complaint that I have is the cigarette smell in the room. I asked yo change the room the second day and was switched to a room with a stand alone AC. The smell condition improved.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception can speak English very well. Next to tram station and easy to take high way bus to Fukuoka airport just the stop not far from hotel.
Stayed 2 nights in Oct 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This property is small, dirty, and old. I love budget hotels, but this one fell below average standards.
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Tram & bus was right outside which was great. However the lift smelt of smoke and the hallway had a strange odour, so not pleasant
Stayed 2 nights in Oct 2019

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Perfect Place to Stay in Kumamoto.
First of all, you must understand that this is a business hotel and what that means in Japan. So, yes the rooms are small but compared to other business hotels I have stayed at, they are actually a bit larger. Bathrooms are tiny, but this one had a tub whereas the others did not. Green Rich is clean. The staff is ready to assist. Their English may not be great, but when I had trouble figuring out the AC control, one of the staff accompanied me to the room to explain it. That's customer service! Breakfast was fabulous. Well worth the amount charged. Everything was freshly prepared and in large quantities. Is it a "bacon and eggs" kind of breakfast? No, but it is an outstanding Japanese one. Location is perfect. The hotel sits across the street from the street car and a bus stop is less than a block away. There is a beautiful park just behind the hotel with walking paths throughout. To "seal the deal", the price of the room was very reasonable. Despite what others have said in their reviews, this is a perfect place to stay in Kumamoto City.
Stayed 7 nights in Sep 2019

4/10 Poor

Cherry

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The furnitures are old and smelly. The room is dusty. Air cond is not cold. Location is good as tram station is just in front of the hotel.
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice. near by suizenzi koen. busstop. tram. very good choice
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Many people say the rooms are tiny, and yes, they are small, but they are not too inconveniently small. I actually quite like the layout. The location of the hotel is perfect: 15 steps away from a convenient tram station (from which you can easily go to the biggest shopping district in Kumamoto), and a few minutes away from the famous Suizenji park. I could see the park from my room and I really liked it. I think the price of this hotel is great considering the location of it.
Stayed 1 night in Dec 2018

6/10 Okay

Cheryl

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Too small for comfort
Room too small for family of four No space to mover round
Stayed 1 night in Dec 2018

6/10 Okay

ang

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Small and not family friendly room.
The room was absolutely tiny, we used a triple room. We had to climb over 2 beds to get to the inner most one, and there was no walkway. There was also no proper place to put our luggage, we took turns to open and close our luggage. There were also no convenience stores nearby.
Stayed 1 night in Nov 2018

10/10 Excellent

Tanya, Bangkok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
The hotel is close to suizenji park and there is a tram station right in front. The staff were really helpful and speak english. We forgot a bag in a bus we took and the staff helped us call the bus company and we got our bag back.
Stayed 1 night in Jun 2018

8/10 Good

Hojoong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good place to stay.
Fairly good compared to the price. Great breakfast meal, worth more than the price. Location is good enough: right in front of the tram station, and 15-min walk from the JR station. Staffs are friendly, and one of them could speak Korean well enough. There’s Suizenjikoen within 5-minute walk, which is a great place to visit.
Stayed 1 night in Oct 2017

8/10 Good

Taylor, New York

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
nice, very near city train
Easy to have breakfast, very near to the city train station
Stayed 6 nights in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Andrew, hong kong

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
TV not working. room too small.
have no info for guests for nearby attractions. poor parking place. hotel under renovation

8/10 Good

BYOUNGGON

Travelled with group
Liked: Staff & service
가격 대비 대 만족
스이젠지 공원 옆이라 공기도 좋고 조용해서 지내기 좋았으며, 시내로 이동 시 전차역이 바로 앞에 있어 너무 편리했으며, 가격대비 아침 조식이 너무 훌륭해 만족함
Stayed 1 night in Dec 2023

6/10 Okay

AKIO

Business traveller
Stayed 1 night in Nov 2023

6/10 Okay

Yoshifumi

Business traveller
Liked: Cleanliness
コンセントの数が少なく、位置も使い勝手が悪かった。
Stayed 2 nights in Oct 2023

6/10 Okay

Verified traveller

Business traveller
Disliked: Room comfort
少し狭い
部屋が少々狭く使い勝手はイマイチです。朝食はおかずの種類も十分あり満足しました。
Stayed 3 nights in Oct 2023

6/10 Okay

TAKESHI

Disliked: Cleanliness, property conditions & facilities
無理やり部屋を作った印象で、がっかりしました。 周辺にはコンビニもないし・・・。 アクセスは電停の直ぐ傍なので最高なだけに、もう少し快適さがあればと思います。 今回、朝食付きでラッキーと思ったのですが、連泊した際、メニューに替わり映えがなく残念でした。
Stayed 2 nights in Sep 2023

6/10 Okay

SHUNSEI

Stayed 2 nights in Aug 2023

10/10 Excellent

poro

Stayed 1 night in Aug 2023

6/10 Okay

カズキ

Disliked: Cleanliness, property conditions & facilities
Stayed 7 nights in Jul 2023

4/10 Poor

マサヒロ

Business traveller
Disliked: Cleanliness
部屋が埃があって、掃除してない感じ。
Stayed 1 night in Jul 2023

10/10 Excellent

KAZUHISA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

4/10 Poor

Ryutaro

Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Hiroshi

Stayed 1 night in Jun 2023

4/10 Poor

AYAKO

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
綺麗とは言えない。
Stayed 1 night in Jun 2023

8/10 Good

正一

Liked: Cleanliness, staff & service, property conditions & facilities
朝食もよくスタッフの方の対応が良かった
Stayed 1 night in Jun 2023

8/10 Good

FUMIAKI

Liked: Cleanliness, staff & service
WIFIを使用しましたが、通信が切れる時があります。 WIFIを一度切断して再度接続をすれば繋がりますが、 結構頻繁に再接続を行いました。
Stayed 2 nights in Jun 2023

4/10 Poor

かずたか

Travelled with family
Disliked: Cleanliness
近くにコンビニがあれば便利でした。
Stayed 1 night in May 2023

8/10 Good

yoko

Stayed 1 night in May 2023

8/10 Good

美和

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
近くにコンビニがあればいいなぁと思いました。朝ごはんは美味しかったですが朝からはちょっと重たいメニューだったと思います。その他はよかったと思います。

6/10 Okay

YUKIHIRO

Business traveller
Stayed 1 night in Apr 2023

4/10 Poor

としゆき

Business traveller
Liked: Cleanliness
もう、いかない。駐車場がないから。近くもあいてないし。結局1500円。提携しとけよ。
Stayed 1 night in Apr 2023

6/10 Okay

tatsuya

Stayed 1 night in Mar 2023

2/10 Terrible

きみひろ

Stayed 1 night in Mar 2023

8/10 Good

yuya

Business traveller
Liked: Cleanliness, staff & service
Stayed 6 nights in Mar 2023

4/10 Poor

??

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
受験で利用。喫煙部屋だったので多少は覚悟しておりましたが、タバコ臭がきつすぎました。 コンビニに消臭スプレーを買いに行きました。
Stayed 2 nights in Feb 2023

8/10 Good

yasuhiro

Business traveller
Stayed 2 nights in Jan 2023

6/10 Okay

Akihito

Business traveller
Liked: Cleanliness, staff & service
部屋が狭かったです。
Stayed 2 nights in Jan 2023

8/10 Good

keiji

Stayed 1 night in Jan 2023

8/10 Good

Asuka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022

8/10 Good

daisuke

Stayed 1 night in Dec 2022

2/10 Terrible

Nao

Travelled with partner
Disliked: Amenities, property conditions & facilities
周りの部屋の音や廊下を歩く人の喋り声、清掃の方の喋り声などとにかくうるさかった。

6/10 Okay

アキヒロ

Stayed 1 night in Nov 2022