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First Residence Hotel

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Deluxe | Primary image
Deluxe | In-room safe, desk, iron/ironing board, free WiFi
Deluxe | In-room safe, desk, iron/ironing board, free WiFi
Deluxe | In-room safe, desk, iron/ironing board, free WiFi
Deluxe | In-room safe, desk, iron/ironing board, free WiFi

Overview of First Residence Hotel

First Residence Hotel

2.5-star property

Guests rated this property 3.2/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Restaurant
  • Housekeeping
  • 24/7 front desk
Map
119, Jalan Sulaiman, Bandar, Chukai, Terengganu, 24000

Explore the area

  • Popular LocationCentral Point Kemaman Mall6 min walk
  • Popular LocationSultan Ahmad Mosque12 min walk
  • Popular LocationBukit Geliga Ch' Akob4 min drive
  • AirportKerteh (KTE)37 min drive

Room options

About this area

Chukai

Located in Chukai, First Residence Hotel is in the city centre and near the airport. Central Point Kemaman Mall and Mesra Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Bukit Geliga Ch' Akob and Bukit Geliga Besar.

What's nearby

  • Central Point Kemaman Mall - 6 min walk
  • Sultan Ahmad Mosque - 12 min walk
  • Bukit Geliga Ch' Akob - 4 min drive
  • Bukit Geliga Besar - 11 min drive
  • Bukit Geliga Kechil - 13 min drive

About this property

First Residence Hotel

Hotel in the business district
First Residence Hotel provides a restaurant and more. Stay connected with free in-room WiFi.
Additional perks include:
  • A 24-hour front desk, a lift and a TV in the lobby
Room features
All guest rooms at First Residence Hotel boast perks, such as air conditioning, in addition to amenities, such as complimentary wireless Internet access and safes.
Extra conveniences in all rooms include:
  • Bathrooms with showers and bidets
  • LCD TVs with satellite channels
  • Coffee/tea makers, daily housekeeping and desks

Languages

Chinese (Mandarin), English, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe & Clean (Malaysia)

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available

Food and drink

  • 1 restaurant

Conveniences

  • Lift

Guest services

  • 24-hour front desk
  • Daily housekeeping

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Wheelchair-accessible path of travel

More

  • TV in lobby

Room amenities

Bedroom

  • Air conditioning

Bathroom

  • Bidet
  • Free toiletries
  • Private bathroom
  • Shower

Entertainment

  • LCD TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Desk
  • Iron/ironing board (on request)
  • Phone
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 2 PM - 11:30 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Cash deposit: MYR 50.00 per day
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 January 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No on-site parking is available
This property accepts credit cards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

No pets and no service animals are allowed at this property

Property is also known as

First Residence Hotel Cukai
First Residence Cukai
First Residence Hotel Chukai
First Residence Chukai
First Residence
First Residence Hotel Hotel
First Residence Hotel Chukai
First Residence Hotel Hotel Chukai

Frequently asked questions

Is First Residence Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at First Residence Hotel?

First Residence Hotel doesn't offer parking.

What time is check-in at First Residence Hotel?

Check-in is from 2 PM - 11:30 PM.

What time is check-out at First Residence Hotel?

Checkout is at noon.

Where is First Residence Hotel located?

Located in the heart of Chukai, this hotel is within a 15-minute walk of Central Point Kemaman Mall and Sultan Ahmad Mosque. Bukit Geliga Ch' Akob is 2.1 mi (3.5 km) away.

Can I cancel my reservation for free at First Residence Hotel and receive a full refund?

Yes, First Residence Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to First Residence Hotel cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

3.2
Rating 5 - Excellent. 4 out of 45 reviews
5 - Excellent 9%
Rating 4 - Good. 17 out of 45 reviews
4 - Good 38%
Rating 3 - Okay. 10 out of 45 reviews
3 - Okay 22%
Rating 2 - Poor. 10 out of 45 reviews
2 - Poor 22%
Rating 1 - Terrible. 4 out of 45 reviews
1 - Terrible 9%

3.2/5

Cleanliness

3.2/5

Staff & service

3.4/5

Amenities

3.1/5

Property conditions & facilities

1.0/5

Eco-friendliness

1/5 Terrible

Muhammad Asyraf
Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible. No one at the reception and we have to wait for more then 15mins before get into our room. The hotel a bit dull and the smell is terrible like an old building. Poor cleanliness. You can see dust from the fan ventilation inside toilet
Stayed 2 nights in May 2022

3/5 Okay

Verified traveller
Travelled with family
Disliked: Amenities
Nothing interesting.
Stayed 3 nights in Jan 2020

2/5 Poor

Verified traveller
Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The area a reception you would think the rest of the hotel would be a great experience. Not the case. The hallway to the room has old stained carpets. The hotels smell is a musty odour. The room also smelt the same and felt damp. The shower head was leaking.
Stayed 4 nights in Dec 2019

2/5 Poor

Verified traveller
Business traveller
Liked: Staff & service
Disliked: Cleanliness, room comfort
Musty hallway and room
The price was okay. Firstly I was given a small room but no smell. Then, the water heater got short circuit, so I was transferred to another room for the other night, a bigger room but the room was so musty. I had to ask for some air freshener from the staff. They were kind to give me one but it wasn't much help.
Stayed 2 nights in Nov 2019

4/5 Good

Verified traveller
Stayed 2 nights in Nov 2019

3/5 Okay

Verified traveller
Travelled with family and small children
just nice. hotel kat tengah2 bandar. senang nak cari makan, parking pun dekat.
Stayed 1 night in Oct 2019

2/5 Poor

Verified traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2019

5/5 Excellent

Tuk, New New York
Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super fast wifi
Stayed 1 night in Jun 2019

5/5 Excellent

Verified traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the Pool!
Stayed 1 night in Apr 2019

4/5 Good

Ahmad
Business traveller
Liked: Cleanliness, staff & service
Just ok & all right
Stayed 1 night in Feb 2019