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Reviews of Sumai Hotel Apartment

3 out of 5
Sumai Hotel Apartment
Lot 4479 Jalan Persinggahan, Batu Buruk, Kuala Terengganu, Terengganu

Reviews

6.8
Rating 10 - Excellent. 8 out of 58 reviews" "
Rating 8 - Good. 20 out of 58 reviews" "
Rating 6 - Okay. 19 out of 58 reviews" "
Rating 4 - Poor. 6 out of 58 reviews" "
Rating 2 - Terrible. 5 out of 58 reviews" "

6.4/10

Cleanliness

7.6/10

Staff & service

5.6/10

Amenities

5.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Hannis

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Would never come again
Very poorly maintained. Dirty room, even the parking area was dirty and not maintained well. Room was not up to par. Toiletries provided were too little. Rooms were very smelly and AC not working well. Not worth the money. Such a disgrace to Terengganu tourism. Please never come here 👎
Stayed 1 night in Oct 2023

2/10 Terrible

KIM BIOW

Travelled with family
Disliked: Property conditions & facilities
Toilet not bright enought. Shower area without holder for sampoo and bath foam. No bath tower rail. The tooth brush and others have to be requested only provided. It do not have hotel type of service.
Stayed 3 nights in Sep 2023

8/10 Good

zaini

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from mirul on 20 Jun 2023
TQVM. See U Again Next Time.. :-]

8/10 Good

Nor Afida

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Minimal tapi boleh stay lagi.
Aircond rosak tapi lepas maintance datang, sejuk semula :) Telefon pun rosak tapi maintainece tukar telefon lain & boleh guna. Tapi semua selesai dalam masa kurang 30 minit. TQ Sumai :-) Lantai toilet licin. Tolong sediakan sabun basuh pinggan kalau boleh sebab nak basuh cawan2 tu. Overall okeh, suka :D Tp staff sangat membantu, tq.
Stayed 1 night in Sep 2020

6/10 Okay

Verified traveller

Stayed 1 night in May 2020
Response from mirul on 20 Jun 2023
TQVM. See U Again Next Time.. :-]

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Location to surrounding
Stayed 1 night in Mar 2020
Response from umie on 20 Jun 2023
TQVM. See U Again Next Time.. :-]

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Overall disappointing. I will not come again.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Jamal on 30 Aug 2019
TqVM For Giv Us A Best Review :-)

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
will repeact
Stayed 1 night in Aug 2019
Response from qira on 20 Jun 2023
TQVM. See U Again Next Time.. :-]

6/10 Okay

Nurul

Travelled with family, Business traveller
Liked: Staff & service
good staff
Stayed 1 night in Aug 2019
Response from Irma on 9 Aug 2019
TQVM. See U Again Next Time.. :-]

4/10 Poor

Haziman

Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Kamal on 9 Aug 2019
TQVM For The Review.

6/10 Okay

M Aizuddin

Liked: Staff & service
Just normal aprtment nothing awesome
Stayed 1 night in Jul 2019
Response from Qaseh on 9 Aug 2019
TQVM Stay With Us.

2/10 Terrible

Kc

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Scary,dirty. The property is poorly maintained
Stayed 3 nights in Jun 2019
Response from Nurul on 9 Aug 2019
TQVM For The Review.. We Will Address This Directly

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel should close down
Damage and dirty rooms. Leakage at 3 out of 4 rooms we booked. Lights broken so rooms are dimmed. It looks horror because it's old and dark. Toilets are yucky with stains and hair. It's smell bad because I don't think they ever wash or vacuum the curtain and carpet. It's just disgusting. We stayed because we have to attend a workshop at this hotel. Attempts to load picture but hotel.com seems to disallowed it
Stayed 2 nights in Jun 2019
Response from Azura on 9 Aug 2019
TQVM For Your Attention. We ll Address This Directly

2/10 Terrible

Mei lian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smelly place, cat can walk into buffet area. The worst hotel i had stay. But food is ok.
Stayed 3 nights in Jun 2019
Response from Azura on 9 Aug 2019
TQVM For Your Attention. We ll Address This Directly

8/10 Good

Noormawati omar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from Nurul on 9 Aug 2019
TQVM For The Review :-)

8/10 Good

Bella, Kuala Lumpur

Travelled with family
Can stay with big family in 1 apartment
Stayed 1 night in Jun 2019

6/10 Okay

WAN, Kelantan

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The front door very old. The interior concept also old. But overall the room is clean.
Stayed 1 night in Apr 2019
Response from Kamal on 9 Aug 2019
TQVM For Your Attention. We ll Address This Directly

8/10 Good

surya

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Friendly staff.
Need major refurbishments. Doors, cabinets and bed frame needs to be replaced.
Stayed 1 night in Apr 2019
Response from anis on 20 Jun 2023
TQVM. See U Again Next Time.. :-]

6/10 Okay

Azharuddin

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
hotel need upgrade
Stayed 1 night in Apr 2019
Response from Kamal on 9 Aug 2019
TQVM For Your Attention. We ll Address This Directly

6/10 Okay

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, amenities
Ok.good palace
Stayed 2 nights in Mar 2019
Response from anis on 20 Jun 2023
TQVM. See U Again Next Time.. :-]

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Spacious and d staff are friendly and polite Need more power plug especially in the bedroom
Stayed 1 night in Feb 2019
Response from Nurul on 9 Aug 2019
TQVM For Your Attention. We ll Address This Directly Have A Good Day :-)

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I had a 2 bedroom apartment, great space, but outdated, need renovation and also Wi-Fi was terrible.
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness
Nearby the beach & alot of amenities But, swimming pool is not so good...
Stayed 1 night in Feb 2019

4/10 Poor

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Outdated.. really poor maintenace
Stayed 1 night in Jan 2019

6/10 Okay

Dominic

Disliked: Property conditions & facilities, room comfort
A night stay with family
The apartment is overall ok. But the exterior area is not too well maintained, may be because it is aged. We dare not try the swimming pool. Breakfast is fine. Room is quite cheap. Hotel is not far from shopping area.
Stayed 1 night in Dec 2018
Response from Kamal on 9 Aug 2019
TQVM For Your Attention. We ll Address This Directly

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Water heater in the master bed room not working. Window bracket badly corroded thus couldn't shut properly.
Stayed 2 nights in Dec 2018

10/10 Excellent

syarifah ashikin

Best hotel..i can repeat my booking again
Stayed 2 nights in Nov 2018

2/10 Terrible

Koo, Kuala Lumpur

Disliked: Cleanliness, property conditions & facilities
The room was very smelly.... Feces smell...most likely due to the toilet bowl flush was incomplete....
Stayed 1 night in Oct 2018
Response from Kamal on 9 Aug 2019
TQVM For Your Attention. We ll Address This Directly

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Disliked: Room comfort
We were not able to use swimming pool because need 3 days for services In the room no switch that label for hot water in the toilet so we were bath with cold water Room service were good n efficient
Stayed 2 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable accomodation & friendly services!!!
Splendid, and we left sweet memories!!
Stayed 1 night in Sep 2018

6/10 Okay

Verified traveller

Stayed 4 nights in Sep 2018

8/10 Good

WakYien, Selangor

Liked: Cleanliness, staff & service, room comfort
Spacious home
Good location and friendly staff. The only short coming is limited parking lot and chocked kitchen sink.
Stayed 1 night in Sep 2018
Response from Kamal on 9 Aug 2019
TQVM For Your Attention. We ll Address This Directly

6/10 Okay

Verified traveller

Stayed 3 nights in Aug 2018

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Nearby beach, easy access to the beach and restaurant
Stayed 1 night in Aug 2018

8/10 Good

Aishah, Kuala Lumpur, Malaysia

Liked: Cleanliness, staff & service, room comfort
Spacious 3 room apartment for big family. Had maintainence issues with air conditioner, and leaking sink, but was promptly repaired. The air conditioner in the living hall was not operational and they gave a standing fan instead. The front desk team should have alerted me on this prior to check in. Other than that, I like the room. It has an indoor pool which my kids enjoyed. The room service food was excellent although rather pricey. Near to city centre and easy to get Grab to travel around. Soft spoken staffs and very helpful
Stayed 3 nights in Aug 2018
Response from Kamal on 9 Aug 2019
TQVM For Your Attention. We ll Address This Directly

8/10 Good

AISHAH

Comfortable but can be improved further
Spacious 3 room apartment. Helpful front desk and staffs. Have maintainence issues like faulty aircond and leaking sink, but was promptly repaired. It is better if the hall air conditioner is repaired or replaced as soon as possible because it can get really warm in the living hall during hot days. Otherwise, the room is comfortable. I also stayed before in suite room, it was clean and spacious, but the bedsheet had a musty odour, which needs to be looked into. Room housekeeping in done daily, even if you are away from the room, so make sure u hang 'please do not disturb' notice if you do not want the room to be cleaned while you are away.
Stayed 2 nights in Aug 2018
Response from Kamal on 9 Aug 2019
TQVM For Your Attention. We ll Address This Directly

8/10 Good

Juju, Shah Alam

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from salina on 20 Jun 2023
TQVM For Your Attention. We ll Address This Directly

10/10 Excellent

Janna , KL

Liked: Cleanliness, staff & service, room comfort
Nice Hotel For Big Families
Nice hotel to stay with family. Fast check in and checkout
Stayed 1 night in Mar 2018
Response from FRONT DESK on 29 Apr 2018
DEAR GUEST.. TQVM FOR STAYNG WITH US

6/10 Okay

Verified traveller

The hotel is suitable for standard economy class tourists.The room is wide (based on the kind of room you choose) and the and can fit many people if you are travelling with a large number of people However the facilities need more attention and needed to be fixed.For example,the water heater for the hower is not functioning at all and the doors to the bathroom(in my room at least) has holes under it.
Stayed 2 nights in Mar 2018
Response from Kamal on 9 Aug 2019
TQVM For Your Attention. We ll Address This Directly

8/10 Good

wan rasydan

Liked: Cleanliness, property conditions & facilities, room comfort
ok for family trip... but lobby aircond not functioning...
Stayed 1 night in Jul 2017
Response from Kamal on 9 Aug 2019
TQVM For Your Attention. We ll Address This Directly

8/10 Good

noor ismadi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location near the beach
Stayed 2 nights in Jul 2017
Response from salina on 20 Jun 2023
TQVM

8/10 Good

Salahuddin

Liked: Staff & service, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Value for money
only non smoking room available. smoking allowed at the corridor outside room. Indoor swimming pool, parking is no issue.

8/10 Good

Sherene

Liked: Staff & service, room comfort
Spacious family apartment at a convenient location
Decent and spacious for a big family outing. Location is highly convenient, right in the city centre. Facilities are basic but sufficient.
Response from salina on 20 Jun 2023
TQVM For Your Attention. We ll Address This Directly

4/10 Poor

Chua

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing stay
Service is rather slow. Hotel is run down and the air conditioning is not working well.
Response from Kamal on 9 Aug 2019
TQVM For Your Attention. We ll Address This Directly

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
The room dirty
Aircond leaking....bathroom have leakage water that make the bathroom smell awfull
Response from Kamal on 9 Aug 2019
TQVM For Your Attention. We ll Address This Directly

4/10 Poor

Achoyzs

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very disappointing
Dirty room and too many cockroaches. Poor housekeeping.
Response from Kamal on 9 Aug 2019
TQVM For Your Attention. We ll Address This Directly