Ming Paragon Hotel Reviews

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Reviews of Ming Paragon Hotel

Ming Paragon Hotel

219-E, Jalan Sultan Zainal Abidin, Kuala Terengganu, Terengganu

7.4

Good

7.4/10

Cleanliness

7.2/10

Staff & service

8.4/10

Amenities

7.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

2/10 Terrible

alex

Travelled with family

30 May 2023

Disliked: Cleanliness, property conditions & facilities

avoid - windowless rooms, old, unwelcoming, youth hostel standards

Stayed 1 night in May 2023

Response from Ashraf on 9 Jun 2023

Thank you for your review. I'm sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to our attention.We will improve our services in the future and looking forward on having you as our guest again.Thank you,Reservation Team

10/10 Excellent

Mohamad Saleh

Travelled with family and small children

22 Feb 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything good

Stayed 1 night in Feb 2023

Response from Ashraf on 11 Apr 2023

Dear Mohamad Saleh,Thank you for your fantastic review 5 out of 5, we glad that you had a good experience during your stay with us.We always welcome you back anytime.

10/10 Excellent

Mohamad Saleh

16 Oct 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Friendly staff and don't have to wait longer for check-in.

Stayed 2 nights in Oct 2022

Response from Ashraf on 1 Nov 2022

Thank you for your good review, glad with your satisfaction during your stay with us.We always welcome you again.

8/10 Good

Muhammad Hafiz

Travelled with family and small children

7 Aug 2022

Liked: Staff & service, amenities

Door lock quite troublesome. Bed condition not so nice

Stayed 2 nights in Aug 2022

6/10 Okay

Fazrin

20 Jul 2022

Stayed 2 nights in Jul 2022

10/10 Excellent

seng wee

Travelled with family

2 Jul 2022

Liked: Staff & service, property conditions & facilities, room comfort

1 of Matress cover has some stain

Stayed 1 night in Jun 2022

6/10 Okay

Mohd Taufiq

Travelled with family

17 May 2022

Liked: Cleanliness, room comfort

Disliked: Staff & service, property conditions & facilities

Expensive room but poor service, really not worth.

Book family room and requested to check in early around 2pm but the receiptionist insist that they only allow check in at 3pm so we have to wait at the lobby for 1 hour with our kids. The lobby is warm seem like their airconditioner is not functioning very well. We stay in room 2016 but the card is not functioning need to call the staff regarding the card it took us around 15minutes to enter the room. The room was nice and clean, but the staff and the service they provide is not so good. After dinner the card refuse to open our door again, it takes us around 10 minutes to enter the room.

Stayed 1 night in May 2022

10/10 Excellent

mohd shahimi bin

Travelled with family and small children

9 Mar 2022

Liked: Cleanliness, amenities, property conditions & facilities

Really enjoy staying there for 3 days.

Stayed 3 nights in Mar 2022

Response from MING PARAGON on 24 Mar 2022

Thank you for your great review , sir.We glad to see you again in our property.

8/10 Good

Mohamad

Travelled with family

24 Jan 2020

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Good location

Stayed 1 night in Jan 2020

Response from Fatihah on 7 Feb 2020

Dear Mr Mohamad Thank you for staying with us and taking time to provide your feedback. We glad that you found our hotel is a strategic place to spend your night at Kuala Terengganu. We look forward to welcoming back in the future and do let us know if we can be futher service . Warm Regards, Ming Paragon Hotel And Team .

6/10 Okay

Kok Hoong

Business traveller

15 Dec 2019

Disliked: Property conditions & facilities, room comfort

Stayed 1 night in Dec 2019

2/10 Terrible

Haekal

Business traveller

17 Oct 2019

Disliked: Staff & service

The night staff is really rude. Access card to my door keeps on rejected.

Stayed 1 night in Oct 2019

Response from Fatihah on 7 Feb 2020

Dear Haekal, We appreciate you taking the time to provide us with such candid feedback of your stay. I am very sorry to hear that your stay did not meet expectations. . We are sorry to hear that you had an unpleasant experience with our staff during your stay; we can assure you that we have taken necessary measures to prevent this from happening again. I apologize for this bad experience. This is very disappointing to hear, but we hope you give us another chance to make it up to you. We hope to see you again. Best regards, Ming Paragon Hotel And Team

6/10 Okay

Wong

15 Sept 2019

Liked: Staff & service

No comments

Stayed 1 night in Sep 2019

8/10 Good

MZ, Penang

Business traveller, Travelled with group

15 Jul 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff were all very friendly. It's just the room I was in had a little problem with ants and the air conditioning was not that cold. Overall it was good.

Stayed 3 nights in Jul 2019

Response from Firdaus on 16 Jul 2019

Thank you for your feedback, we will improve our services on the area that you mentioned. Please do come to our property for the next stay. Thanks a lot.

10/10 Excellent

Verified traveller

7 Jul 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and comfortable budget hotel !

Very happy with this hotel, location good , near eateries and also dobi. Family room with 2 king size beds and 2 single beds, cleanliness up to expectations, and with 2 bathrooms! Will definitely come again if we go to Kuala Terengganu again!

Stayed 1 night in Jul 2019

Response from Fatihah on 7 Feb 2020

Dear Thank you for staying with us. we continuously work hard to make our guest happy and appreciate your feedback . Warm Greeting Ming paragon Hotel And Team

8/10 Good

Verified traveller

20 Jun 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jun 2019

4/10 Poor

ZINYEOK

16 May 2019

Disliked: Cleanliness

The drinking water was given in a container, which cause a concern for its hygiene and cleanliness As it turns out, the water is really dirty

Stayed 2 nights in May 2019

8/10 Good

Mohd izham

10 Feb 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 4 nights in Jan 2019

4/10 Poor

David

2 Nov 2018

Liked: Cleanliness, room comfort

Disliked: Property conditions & facilities

The room door lock are likely malfunctions upon accessing to the hotel room. Even though obtain the staff support for it, but it seems like it doesn't care the problem. (Main issues, unable to open the room door and require to consume up to 5 min in order to enter the room whenever needed)

Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveller

21 Oct 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Oct 2018

6/10 Okay

nely

20 Aug 2018

Stayed 1 night in Aug 2018

6/10 Okay

Verified traveller

13 Aug 2018

Disliked: Staff & service, room comfort

Stay away.

Not worth what you pay for.

Stayed 1 night in Jul 2018

8/10 Good

Qiao Wen

6 Jun 2018

Liked: Cleanliness, staff & service

The room is big and come with 2 bathrooms, but interior look like a bit old. The location is very good, nearby has a few restaurants.

Stayed 1 night in Jun 2018

4/10 Poor

Huu Hien

15 Apr 2018

Disliked: Cleanliness, property conditions & facilities, room comfort

I was signed to a filthy room. It appears not to be occupied for a while... Very dust and lots of dead bugs and spider webs. It has a smell of stale cigarettes. I requested to switch to a non-smoking room and it was also dirty and smelly. Mirrors and shower glass have streak marks. The carpet in the hallway is old and smelly. The room has a working table butt no chair. The closet is absolutely gross and unacceptable to be called a hotel. I'm planning to come back next year but will not stay here.

2/10 Terrible

Verified traveller

12 Apr 2018

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Shamsul, Kedah, Malaysia

28 Feb 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel in town

Easy to reach restaurant and other shop. Not far from Pasar Payang and Dataran Syahbandar to walk around. Very reasonable price to stay.

Stayed 3 nights in Feb 2018

8/10 Good

Zulqarnain

24 Feb 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Zaid

11 Dec 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

3D 2N Visit

The service was good. The room was adequate but there were a lot of mosquitoes in there. Besides that, no other complaints.

Stayed 2 nights in Dec 2017

8/10 Good

Verified traveller

21 Oct 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good

Stayed 2 nights in Oct 2017

2/10 Terrible

Verified traveller

25 May 2017

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disgusting!!!

Bed sheets were not changed. Hair found on bed, floor and toilet. Room is full of ants. Wardrobe smell. The only good thing is the private parking.

6/10 Okay

LOKE

14 Apr 2017

Liked: Property conditions & facilities

8/10 Good

RAMONA

21 Mar 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient transit hotel

Convenient and clean transit hotel with spa avail to/from Redang Island. Family room was spacious. Jetty is just 5mins away. Lots of souvenir shop opposite jetty. Lots of eateries nearby hotel eg Taman Selera Seafood along beach, Delicious street food, Secret Recipe, Uncle Chin restaurant and Chix Cottage. Laundromat and 7-Eleven avail too.

10/10 Excellent

RASHED

5 Oct 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient, Clean and Comfy

Great staying. Surely recommended. The hotel is very clean and quiet apart from the shouting other visitors along the corridor. The bathroom was super clean and the hot shower is nice too. There are a nice kopitiam, restaurant and other local gerai is just next door. Ample of free parking at the back of the hotel whilst metered parking are abundance.

6/10 Okay

Amber, Texas

10 Sept 2016

Liked: Cleanliness, room comfort

Disliked: Staff & service

Clean room and comfy bed for a night.

I now understand why all reviews of all hotels in this area say "fine", "adequate", "met my needs". This is a small town and I don't think any of the hotels within the same price range are more than that. I only stayed one night to plan the next leg of my trip and it was fine. Got cold water when I arrived, but managed to get it a bit warmer the next day. Bed was very comfortable. Laundry was mentioned in the description, but it is not a service here - they pointed me to the laundromat a few doors down. I asked for a normal store for lotion and was told it was 30 minutes away, but I found a place around the corner that had what I needed. The reception person the next day was more helpful by getting me a cab. If you stay here, go to Secret Recipe for a dessert - heaven! Overall, I got some sleep so it served it's purpose.

6/10 Okay

Donovan, KL

22 Jul 2016

Liked: Cleanliness, staff & service

Disliked: Room comfort

The "non-smoking" room ruined my stay

I booked a non-smoking room and although I actually got one when I checked-in, the horror began when I found out that it was filled with cigarette smoke smell as the previous occupants must have smoked in the room. The air got worse when the air condition and exhaust fan were switched on. I requested for a room change but was denied because apparently the hotel was full. I then asked for a refund as I wanted to move to another hotel due to me being unable to tolerate the "non-smoking" room but was also denied because they said that Expedia had taken a cut from the hotel fee. The best they could do was just to provide with me an air perfume spray. As a result of that, I had to endure the suffocation in the room for the entire night. Thank goodness it was just for a night that I had to stay there. Although the hotel is actually very decent and value for money, I doubt that I will ever be returning again due to this terrible experience.

10/10 Excellent

hasliza

9 Jul 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

stella

20 Jun 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Hasmadi, Kuala Lumpur

12 Apr 2016

Liked: Cleanliness

Disliked: Staff & service

Check in only allow after 3pm. It happen that I reach Kuala Terengganu at 1pm but due to their restriction for check in, have to wait at the lobby until 3pm.

8/10 Good

Nazul Aziim, Shah Alam

13 Mar 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Satisfactory

We stayed for one night only for our transit before heading to Lang Island the next morning. Not much to say, overall it was a pleasant stay and satisfactory.

8/10 Good

WAN MOHD NOOR

11 Dec 2015

Disliked: Staff & service

8/10 Good

Verified traveller

27 Nov 2015

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

great for a short stay

I just need to make a short stop for a day before continue my travel. The hotel is great for that; easy access to shops, free parking and comfy bed.

4/10 Poor

Noraini, Kuala Lumpur

26 Nov 2015

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Regret my choice..

Stayed for 1 night, the internet was not working the entire night. Found a used cotton bud near the telephone in the room and hot shower not working. Will never come back to this hotel again.

8/10 Good

Verified traveller

25 Nov 2015

Liked: Cleanliness, property conditions & facilities

good to stay here

Nice hotel to stay

6/10 Okay

Khairil Fadhli

22 Nov 2015

Disliked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Verified traveller

16 Nov 2015

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awsome

nice and big room..suit for big family

8/10 Good

Verified traveller

20 Oct 2015

Liked: Cleanliness, property conditions & facilities, room comfort

The room for 6 people is big. The bed is king size bed. There is 2 toilet inside the room. Perfect for family. But the sound proof system is not good. Can hear sound from outside. Hard to find from waze. The address in waze is not accurate. Overall is good.

8/10 Good

wan nazrul hafez

9 Oct 2015

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

good

8/10 Good

Verified traveller

1 Oct 2015

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Ridzuan

21 Sept 2015

Liked: Room comfort

Disliked: Property conditions & facilities

8/10 Good

Muhammad Fikhri, Perlis

15 Sept 2015

Liked: Cleanliness, staff & service, room comfort

Trolley ftw

Good stay, got trolley to move baggage

8/10 Good

Verified traveller

1 Sept 2015

Liked: Property conditions & facilities, room comfort

A good place to stay

Comfortable and economical.