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Reviews of Vortex KLCC by Luxury Suites Asia

3.5 out of 5
Vortex KLCC by Luxury Suites Asia
56, Jalan Sultan Ismail, Kuala Lumpur

Reviews

7.2

Good

Rating 10 - Excellent. 4 out of 12 reviews" "
Rating 8 - Good. 3 out of 12 reviews" "
Rating 6 - Okay. 2 out of 12 reviews" "
Rating 4 - Poor. 2 out of 12 reviews" "
Rating 2 - Terrible. 1 out of 12 reviews" "

6.8/10

Cleanliness

6.8/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ahmed

Travelled with group
Liked: Property conditions & facilities
Excellent Stay! Will be coming back in future as well!
Stayed 2 nights in Feb 2024

6/10 Okay

Kok

Travelled with family
Dishonest owner
The owner did not refund my deposit. It had been more than a week. It is okay to deduct 200 myr. Not refunding after a week. He is supposed to meet when we checked out.
Stayed 6 nights in Mar 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a pleasant stay and our caretaker was very responsive. Apartment 28-2 was beautiful renovated. There were warungs (street food) just behind the building. I highly recommend this property.
Stayed 2 nights in Jun 2019

10/10 Excellent

Ella Erico, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall it was a good stay. Mr Eddie served us throughout our stay. High floor with good city view. The place is near KLCC and Pavi. And my son accidentally left his soft toy in the room and Mr Eddie kindly went to the courier svc and courier back to us! kudos for the extra mile... :) only set back is the carpark, too narrow and chargable at rm10 every entry.

10/10 Excellent

Suriyati

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location!
Thank you for the great service given. Mr David actually upgrade our apartment to the SOHO suite which is nearer to Pavillion which is a walking distance. Easy access to everywhere. The apartment is complete with everything we needed. My Family have a great stay for the 2 nights And we even request for a late check-out @ 2pm! Thank you for the excellent hospitality!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cleaning Fee Scam
掃除代詐欺。掃除代の表記が不適切。Hotels.comもこの表記の仕方の責任をとるべき。 Cleaning fee scam. The description of cleaning fee is misleading. Hotes.com also should be responsible for this description.
Stayed 1 night in May 2019

6/10 Okay

Verified traveller

The introduction is not real
Good: 1)Many restaurants nearby 2)Good lighting and a/c 3)Close to KLCC Drawback: 1)The description mentioned it costs RM50 for swimming and gym per person for each stay. The manager denied that which should be RM15 / facility / person / 1 time 2)I booked 2 queen-bed, 2 single-bed and 1 couch-bed apartment for 7 people, but the 2 single-bed became 1 double-bed and there is no door for the double-bed room 3)The toilet seat is quite dirty 4)Refuse chamber on each floor is not closed, the smell is pretty unbearable when you passed by 5)There is no security guard at the lobby. The main door is always open for strangers (Even it should be accessed with a pass but the door was actually unlocked). Many Indians and Malaysians would walk around nearby during midnight. That could be really dangerous 6)No over door hooks in bathrooms. No way you could put your clothes when you gonna take shower 6)No ventilation in bathrooms 8)RM100 cleaning fee does not mean they will clean during your stay which is used for compensating the cleaning work they have to do after your stay. This is quite ridiculous 9)No towel and slippers provided 10)Only 6 rolls of toilet paper provided for 7 people during 4 nights-stay. You have to ask the manager for extra toilet paper 11) We asked for extra folding bed because we need 3 singles as forementioned. But then we got folding bed mattress only 12)No laundry detergent was provided 13)Washing machine and drying machine are dirty 14)Sockets - too low to reached

10/10 Excellent

Farhad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good

4/10 Poor

YIYING

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
剛入住就看到一隻蟑螂迎接我們～太可怕了～ 兩張床的房間好小一間～床好硬喔

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
très décevant

8/10 Good

Adnan

Liked: Cleanliness, property conditions & facilities, room comfort
مثالي للعائلة
هيا عبارة عن شقق مفروشة للإيجار