Outdoor pool

Reviews of Vortex KLCC Apartments

3.5 out of 5
Vortex KLCC Apartments
12 Jalan Sultan Ismail, Vortex Suites & Residences, Kuala Lumpur, Kuala Lumpur

Reviews

7.8

Good

Rating 10 - Excellent. 15 out of 33 reviews" "
Rating 8 - Good. 7 out of 33 reviews" "
Rating 6 - Okay. 5 out of 33 reviews" "
Rating 4 - Poor. 4 out of 33 reviews" "
Rating 2 - Terrible. 2 out of 33 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
family tour
The unit was clean, and the check-in/out was fast. The place is near Pavillion KL and Jalan Alor (walking distance).
Stayed 3 nights in Dec 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good but inside the room & the kitchen area there were some cockroaches
Stayed 3 nights in Mar 2020

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
1)Have to paid for swimming pool entry RM20 which are not told in advance, will definitely not book this hotel again. 2)Shower at master room is very low pressure, can't even shower and the basin is choked, highlighted to staff but no action taken.
Stayed 4 nights in Feb 2020

6/10 Okay

Kel, NYC

Travelled with family, Business traveller, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Good location. Have to pay to use the gym, did not know about the cash deposit. Bathroom grouts have molds. Hallway stinks. No reception area for check-in.
Stayed 2 nights in Feb 2020

10/10 Excellent

Kira, Singapore

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Very nice apartment..well maintained..no smoke smell.. very convenient..excellent location.. 5 min walk to suria klcc..
Stayed 2 nights in Dec 2019
Response from Aziz on 16 Dec 2019
Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gud one n recommended
Stayed 1 night in Dec 2019
Response from Aziz on 8 Dec 2019
Thank You!

10/10 Excellent

Safia Enaylee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Aziz on 9 Sept 2019
Thank you very much!

6/10 Okay

Verified traveller

Stayed 3 nights in Jul 2019
Response from aziz on 9 Aug 2019
Thank you! Unfortunately, you did not leave any comment on what you liked or what we should improve. However, thank for staying with us.

8/10 Good

MohdMohe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice and location very good near to KLLC and twins tower. also 7 eleven very close to aprtmentes
Stayed 5 nights in Jun 2019
Response from Aziz on 28 Jun 2019
Thank you very much for your time on taking this review. Indeed, one of our strengths is our strategic location. We, in Vortex KLCC Apartments, are happy to see you again in the near future.

10/10 Excellent

Mohamed

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Its very good. And the location near grom klcc and malls
Stayed 8 nights in Jun 2019
Response from Aziz on 24 Jun 2019
Thank you very much for your kind review. Vortex KLCC Apartments indeed is near to Suria KLCC and Petronas Twin Towers. Also the location very good for nightlife and various restaurants.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good. Gust need exocting fan in bathroom. And in fact the responses very quickly
Stayed 6 nights in May 2019
Response from Aziz on 8 Jun 2019
Thank you very much!

8/10 Good

Tatsu, Bandung

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near to famous shopping places. Would be better if slippers were provided.
Stayed 5 nights in May 2019
Response from Aziz on 5 Jun 2019
Thank you very much for your kind review. Yes, definitely it would be better if the slippers were provided, but we try to keep the rates low.

6/10 Okay

Verified traveller

Reasonable rates for budget seekers
Air is stale cause the windows can’t be opened. No fresh air and the room smell of smoke. Thankfully the apartment provides the necessary essentials. Location of the apartment is right within the traffic congestion area during peak periods. Waste of time travelling in and out of the apartment. Consider travelling out really early and returning really late. Has a 24 hour mini-mart on the ground level of the property. Carpark is badly designed, great for drivers who wants to test their skills. This property is suitable for families who has spare time for traffic jams and doesn’t mind to compromise on comfort for your trip.
Stayed 1 night in Apr 2019
Response from Aziz on 29 Apr 2019
Dear guest, thank you for your brief and explanatory review. Regarding the smoke in the apartment we will investigate. The windows can be opened, because of panoramic floor to ceiling windows, only the top part of the windows can be opened. Thank you.

4/10 Poor

Verified traveller

Stayed 2 nights in Jan 2019
Response from Aziz on 28 Jan 2019
Dear guest, we are sincerely sorry that you had to experience that made you score us 2 out of 5, but we would like to know what exactly was wrong during your stay.

10/10 Excellent

Hanie

Fascinating apartment
The apartment was amazing, clean, tidy, with new furniture
Stayed 6 nights in Aug 2018
Response from Naz on 13 Sept 2018
Dear Hanie. Thank you for staying with us, it was pleasure to accomodate you!)

4/10 Poor

Eric

Disliked: Room comfort
Poor stay
High pitch noise from heater. Suspect pressure valve blowing dur to thermostat fault. Instructed check out time but the attendant was late by 30min. He was asleep.
Stayed 3 nights in Jun 2018
Response from Aziz on 27 Jun 2018
Thank you very much for your response. During your check out time we usually expect that the guest call us before 5 mins of readiness.

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spacious place in the perfect area
Great spacious place in the perfect area, in walking distance to everything, a market in the base floor and a small shop and pool on the 6th floor.
Stayed 4 nights in May 2018
Response from Mr. Murat on 11 Jun 2018
Thank you very much for your review!

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Not impressed
Apartment was very basic. When we first arrived it smelled very musty and we were greeted by two cockroaches. The kitchen seemed clean enough, but I'm not sure I would ever want to actually cook in it. The description said that the apartment slept 6, but there were only two queen beds and a non-pull-out couch. It was okay for our kids, but would not have worked for adults. The exterior/entry of the building was quite dirty. There is a 7-11 on the main floor and there was a great deal of trash and a number of people smoking outside the entry. Oh, and my husband got stuck in the elevator for 10 full minutes at one point. Would not stay here again.
Stayed 1 night in Mar 2018
Response from Aziz on 8 Apr 2018
Dear guest, we are really sorry for the inconvenience caused to you and your husband. We did not know that you were not satisfied otherwise we would send out our housekeeper to do double checking and extra cleaning for. Apartment meant for six with consideration of extra mattress by request of the guest. We clearly stated the layout of our apartments and bed typing. Thank you for your time and review, it makes us better.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for family stay
Well maintain and good furnish apartment
Response from Aziz on 15 Mar 2018
Thanks for giving us the opportunity to serve you. We greatly value your stay with us and look forward to welcoming you or your relatives again.

8/10 Good

fariborz

Liked: Cleanliness, room comfort
very comfortable, perfect location, clean.
Stayed 3 nights in Jan 2018
Response from Vortex KLCC Apartments on 26 Jan 2018
Dear Guest, Thank you for your feedback. We appreciate your time to share your thoughts about your experience at our apartments. We hope to welcoming you back in the near future and exceed your expectations. Best Wishes, Executive Office Vortex KLCC Apartments.

8/10 Good

Jocelyn

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017
Dear Guest, Thank you for your feedback. We appreciate your time to share your thoughts about your experience at our apartments. We hope to welcoming you back in the near future and exceed your expectations. Best Wishes, Executive Office Vortex KLCC Apartments.

2/10 Terrible

abdoul

Stayed 2 nights in Aug 2023

10/10 Excellent

Naseer akram Abdulrazzaq

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

6/10 Okay

Choon Tiong

Travelled with family
Liked: Cleanliness, staff & service, room comfort
The toilet have stinky smell , I believed the water has leak under the floor tiles
Stayed 2 nights in Dec 2022

6/10 Okay

Byoung Soo

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
4일 머무르는데 4인가족에게 수건을4장만 주셨어요..화장실이 냄새가 심하고 조금 많이 더러워요...청결에 좀 더 신경써주시면 좋겠습니다
Stayed 4 nights in Dec 2019
Response from Aziz on 4 Feb 2020
Thank you very much for your time on taking this review. We will improve our service according to your suggestions.

2/10 Terrible

Peishan

Disliked: Staff & service, property conditions & facilities, room comfort
建議不要預訂
非常不愉快的一次預定
Stayed 3 nights in Jul 2019
Response from Aziz on 26 Jul 2019
Dear guest thank you for the feedback and for your time. We always try our best to give best experience for our guest, but in your case we do not know what exactly was unpleasant for you, could you please let us know on which part we have to pay more attention in order to serve you better in the future. Thank you.

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018
Response from Vortex on 30 Aug 2018
Thank you

8/10 Good

K.T.A.

Liked: Room comfort
vortex apartementen
jammer dat je voor de zwembad apart voor moets betalen.
Stayed 5 nights in Jul 2018
Response from Aziz on 16 Aug 2018
Thank you very much for your review.

10/10 Excellent

Abdelkader

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2018
Response from Aziz on 1 Aug 2018
Thank you very much for your kind thoughts.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
とても満足
駅から徒歩圏内、設備も一通り揃っていて、申し分ないです。欲を言えば、ベッドが若干狭く 大人二人では窮屈ですかね。チェックイン時の説明も英語ですがとても丁寧でした。GFに小さい7-11もありちょっとした買い物できます。
Response from with regards Vortex on 22 Feb 2018
Dear Guest, Thank you for your honest feedback. We hope to accommodate you again in future.

10/10 Excellent

YONGJIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you for the host!
fantastic place for a family of 4. Just like a home and comfortable. especially, washing machine and dryer were great because of hot and humid weather. 20min walk to Petronas with 5yr boy and 5min walk to bukit nanas LRT. The best thing what we experienced was the host's prompt response and action to help us out. we realized my wife's bag was left alone when we just arrived at the airport and were panic. so, I asked the host how we can handle this. the host found the bag and sent it through uber asap. fortunately, received at the airport gate and ran, ran, ran ... finally, i could make myself on board in time. Excellent!
Stayed 4 nights in Jan 2018
Response from Aziz on 30 Jan 2018
Dear Guest, Thank you for your feedback. We appreciate your time to share your thoughts about your experience at our apartments. We hope to welcoming you back in the near future and exceed your expectations. Best Wishes, Executive Office Vortex KLCC Apartments.

8/10 Good

YU HSIN

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018
Response from Aziz on 10 Jan 2018
Thank you for your feedback, we're working every day to make your stay delightful. We will work more now, hopefully you can come back to check again :) Regards

10/10 Excellent

Yoyyoy, Hong Kong

Liked: Cleanliness, staff & service, room comfort
地点方便:附近有早餐摊档,离著名的双子塔仅5分钟步行距离!
房间面积够大,布置舒适。地点方便,附近有5-6个大型商业中心,都是步行距离可达。健身设施完备。只是房间没有提供小面巾等,需自备牙具拖鞋等。
Stayed 6 nights in Nov 2017
Response from Executive Office Vortex KLCC Apartments. on 9 Dec 2017
Dear Guest, Thank you for your feedback. We appreciate your time to share your thoughts about your experience at our apartments. We hope to welcoming you back in the near future and exceed your expectations. Best Wishes, Executive Office Vortex KLCC Apartments.