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Reviews of Times Square Service Suites

3.5 out of 5
Times Square Service Suites
No.1 Jalan Imbi, Berjaya Times Square Suite, East Tower., Kuala Lumpur

Reviews

6.8
Rating 10 - Excellent. 27 out of 101 reviews" "
Rating 8 - Good. 24 out of 101 reviews" "
Rating 6 - Okay. 16 out of 101 reviews" "
Rating 4 - Poor. 21 out of 101 reviews" "
Rating 2 - Terrible. 13 out of 101 reviews" "

6.6/10

Cleanliness

6.6/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

2/10 Terrible

Darren

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away !!!!!!
When we arrived there was no reception, just a few guys standing around and a security guard. One man approached me and said he wanted to see my booking, ons seen he made a call to another person who came to see me in the lobby , we were then asked to pay 100 myr, but it had to be cash , we were then taken to our room which was nothing like what you see on hotel.com , the room was dirty and sparse , we took the decision to leave as we could not stay there , it did not feel safe, we then got our 100 myr back ant went to another hotel after just 1 hr , so my advice would be to keep away and find something better.
The beds
The sofa with stained
Dirty bathroom
Dirty hallway
Stayed 1 night in Jan 2024

4/10 Poor

AHMED

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst service of my entire in the past 10 yrs of traveling. Couldn’t find the reception and we have to call the property. Just a random man arrive and gave a key. After that we haven’t seen him.
Stayed 6 nights in Jan 2024

10/10 Excellent

Nilesh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Berjaya Times Square Suite
My stay at Berjaya Times Square Suites was truly delightful. The spacious and well-appointed suites offered a comfortable retreat in the heart of Kuala Lumpur. The hotel's central location made exploring the city a breeze, with shopping and dining options right at my doorstep. The staff's hospitality was exceptional, ensuring a pleasant and memorable experience. I particularly enjoyed the panoramic views from my suite, adding to the overall charm of the stay. A perfect choice for both business and leisure travelers seeking convenience and comfort in this vibrant city.
Stayed 5 nights in Dec 2023

4/10 Poor

Aram

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Too old and damaged for comfort
Amenities over 20 years old and lots of small faults spoil the overall experience. For example, the toilet seats are cracked and pinch your butt every time. Another is the broken shower hose that sprays water everywhere and wets everything. So much more issues like stained bed linens, mouldy chairs and water damaged floors. The only good thing was the view. Please renovate the hotel. Then there’s this old musky smell from the mattress.
Stayed 1 night in Dec 2023

8/10 Good

Kit Fun

Stayed 1 night in Nov 2023

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

4/10 Poor

Boon Chai

Stayed 2 nights in Oct 2023

2/10 Terrible

adzeim

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
disaster
dirty,scary,not an official berjaya time square room,just the same building,door is very scary as someone just broke in,air condition smells and hot,super dirty, not and official berjaya time square room,need to meet agent to get key,not from official counter,please get official berjaya time square from receptionist,not from agent,bad and scary experience,for check out need wait half hour to send key
Stayed 1 night in Jul 2022
Response from Abdur on 25 Aug 2022
Thank You.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed..
Dirty and the facilities is all broken. The best part is, you cant even lock the main door.
Stayed 1 night in Sep 2021

2/10 Terrible

NORSHAHILA BINTI ABDUL

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was worst. All the things in the room need to change new one. Please take an action
Stayed 1 night in Sep 2021

2/10 Terrible

Zaid

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2021

4/10 Poor

Verified traveller

Travelled with family, Business traveller
Disliked: Cleanliness, property conditions & facilities
Found used and unfolded towels in the closet and toilet when we checked in so not sure whether sanitization measures are taken.
Stayed 2 nights in May 2021

6/10 Okay

Safwan

Travelled with family
Liked: Staff & service
Stayed 1 night in Jan 2021
Response from Abdur Rahman on 21 Jan 2021
Thank You.

10/10 Excellent

Arifin

Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2020
Response from Abdur Rahman on 29 Jun 2020
Thank you so much for your comment.

8/10 Good

Wirdawati

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020
Response from Abdur on 10 Mar 2020
Thank you.

6/10 Okay

Kok Liong

Liked: Cleanliness
Faclities & amendities is a bit old.
Stayed 2 nights in Jan 2020
Response from Abdur on 7 Feb 2020
Thank you.

10/10 Excellent

Azua

Stayed 1 night in Nov 2019

8/10 Good

Anna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great services offered.
Stayed 3 nights in Nov 2019
Response from Abdur on 29 Nov 2019
Thank you very much for your nice comments. We are waiting for you to serve again in our apartment.

6/10 Okay

Verified traveller

Stayed 1 night in Aug 2019
Response from Abdur on 24 Aug 2019
Thank you.

8/10 Good

Audrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean & comfortable
Clean, comfortable, room is big
Stayed 2 nights in Jun 2019
Response from Times Square Service Suites on 24 Aug 2019
Dear Valued Guests! Thank you for taking the time to share your rating. We hope to welcome you back to our hotel in near future! Sincerely,Abdur Rahman - Guest Experience Manager

2/10 Terrible

yak

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019
Response from Abdur Rahman on 29 Jul 2019
Thank you.

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Proximity and easy access to public transport
Due to its proximity to popular shopping (Berjaya Times Square, Bukit Bintang area) and eateries (Jalan ah loy, Imbi) and easy access to public transport (monorail, Lrt, Mrt), it is an ideal place to stay.
Stayed 3 nights in Jul 2019
Response from Times Square Service Suites on 24 Jul 2019
Dear Valued Guests! Thank you for taking the time to share your rating. We hope to welcome you back to our hotel in near future! Sincerely, Abdur Rahman - Guest Experience Manager.

8/10 Good

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2019
Response from Abdur Rahman on 27 Jun 2019
Thank you very very much for your nice comments. Hope to serve you again very soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for family.
It has no counter at lobby, you will need to call the person in charge on your booking. In charge is helpful. Abit old place, overall this place is good for family.
Stayed 1 night in Jun 2019
Response from Abdur on 24 Jun 2019
Thank you so much.

8/10 Good

wk

Travelled with family
Liked: Staff & service
For the price we paid, it was value for money. The location's great! It would be nice if the towels were changed without calling for cleaned ones.
Stayed 3 nights in Jun 2019
Response from Abdur on 11 Jun 2019
Thank you very much. Your appreciation will inspire us a lot.

4/10 Poor

Grow, Kuala lumpur

Travelled with family
Check in is not at the reception counter. We have to wait some one to bring us to the room. (i am not sure he is a hotel stuff or not, becoz he did ware an uniform and i didnt see any stuff duty card on him. The person also didnt introduced himself. After he show a paper to me and makesure the booked name and have a look to my ic, then he ask us follow him but he didnt explain that he wanna show us where is our room. we have to pay check in deposit to him, the receipt totally is not under times square hotel /suite name, is other compony name. And we have to pay the carpark fees also. 😥 Felling strange.
Stayed 1 night in Jun 2019
Response from Times Square Service Suite on 6 Jun 2019
We are extremely sorry for your bad experience. kindly read all the information in the website when you book online. We clearly mention there for service apartment we don't have front desk.Please don't blame anyone for your own fault. We already mention cash deposit rm 200.00 Anyway thank you.

10/10 Excellent

Tan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money and very honest staff
Stayed 2 nights in Jun 2019
Response from Abdur Rahman on 6 Jun 2019
Thank you very much for your wonderful comments. We hope to get you back in our apartment again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service n staff are very friendly n helpful. Room is very spacious + good surroundings.
Stayed 2 nights in Apr 2019
Response from Abdur Rahman on 26 Apr 2019
Thank you very very much for your nice comments. Hope to serve you again very soon.

8/10 Good

MICHAELKOK, KUANTAN

Travelled with family
Liked: Staff & service
The assistant, by the name of MR Mohamad is friendly, courteous and helpful.
Stayed 1 night in Mar 2019
Response from Abdur Rahman on 29 Apr 2019
Thank you very much. Your appriciation will inspire us a lot.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2019
Response from Abdul Gofur on 1 Apr 2019
Thank you very very much for your nice comments. Hope to serve you again very soon.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I dont like the times square suites at all. Everything is not good.
Stayed 5 nights in Mar 2019
Response from Abdur Rahman on 27 Mar 2019
Thank you vary much.

4/10 Poor

Leong

Disliked: Property conditions & facilities
The bed sheets got some wireld smell, and the spare bed look bad
Stayed 2 nights in Mar 2019
Response from Times Square Service Suites on 12 Mar 2019
Dear Valued Guests! Thank you for taking the time to share your rating. We hope to welcome you back to our hotel in near future! Sincerely, Abdur Rahman - Guest Experience Manager.

10/10 Excellent

Rajendra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family holiday
This was our second stay at this property. The location is excellent! Imbi Monorail Station at the door step makes it very easy to get around KL Very dependable service. We had a very pleasant stay!
Stayed 2 nights in Feb 2019
Response from Times Square Service Suites on 27 Feb 2019
Dear Rajendra! Thank you for taking the time to share your rating. We hope to welcome you back to our apartment in near future! Sincerely, Abdul Mannan - Guest Experience Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2019
Response from Abdul Gofur on 1 Apr 2019
Dear Valued Guests! Thank you for taking the time to share your rating. We hope to welcome you back to our hotel in near future! Sincerely, Abdur Rahman - Guest Experience Manager.

2/10 Terrible

pouya

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful
Roude Staff and not helping. Worst experience ever!
Stayed 1 night in Dec 2018
Response from Abdur Rahman on 12 Feb 2019
Thank you so much.

8/10 Good

Henni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Abdur Rahman on 2 Feb 2019
Dear Valued Guests! Thank you for taking the time to share your rating. We hope to welcome you back to our hotel in near future!

6/10 Okay

KR

Liked: Cleanliness, room comfort
Great location.
Overall just ok. I stayed both at the hotel and service apartment. The hotel is so so much better.
Stayed 4 nights in Jan 2019
Response from Abdul Gofur on 30 Jan 2019
Thank You.

4/10 Poor

Lisa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location and that is were it stop
The unit has a very strong cigarette smell. Masterbath not working. Overall cleanliness is questionable
Stayed 1 night in Jan 2019
Response from Abdur Rahman on 23 Jan 2019
Dear Valued Guests! Thank you for taking the time to share your rating. We hope to welcome you back to our apartment in near future! Sincerely, Abdur Rahman - Guest Experience Manager

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shopping Mall was outstanding, very good location and access to raillink, great for short or long stay for a family of 5
Stayed 1 night in Jan 2019
Response from Abdul Mannan on 16 Jan 2019
Dear Valued Guests! Thank you for taking the time to share your rating. We hope to welcome you back to our apartment in near future! Sincerely, Abdul Mannan - Guest Experience Manager

8/10 Good

shahrulamin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
awesome and nice
Stayed 1 night in Jan 2019
Response from Abdul Gofur on 13 Jan 2019
Thank you very very much for your nice comments. Hope to serve you again very soon.

6/10 Okay

Wong

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
there are many people who call me after i called to tell them i had arrived, all telling me to wait. 1 guy brought us into the lobby then tell us wait again, den another 2 person called me at the same time when im at the lobby. the room condition is not up to expectation, there are harping carpets which are tripping hazard, no floor mat, rusty kettle. however, after contacting them, they had changed new kettle but had to wait 2h later. during checkout, we had to wait 45min, lucky we just need to wait in the room and not in a rush. However, their service is good after waiting, a guy help us to bring our luggages to our car at the carpark below.
Stayed 2 nights in Dec 2018
Response from Abdul Gofur on 8 Jan 2019
Thank you so much for your nice comments.

4/10 Poor

customer/guest, pahang, my

Disliked: Staff & service, property conditions & facilities
i will never prefer this property again in the future
Stayed 1 night in Dec 2018
Response from Abdul Gofur on 4 Jan 2019
Thank you so much.

10/10 Excellent

Marilou, cavite

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic place
Very nice place for tourist...close to everything..malls mrt train and restaurants. ..very accommodations to stay
Stayed 2 nights in Dec 2018
Response from Abdul Gofur on 12 Dec 2018
Thank you very very much for your nice comments. Hope to serve you again very soon.

6/10 Okay

YS, sg

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Staff & service
Just accommodation is fine. Property is not in tip top condition except location is good.
Stayed 1 night in Dec 2018
Response from Abdul Gofur on 3 Dec 2018
Thank You.

10/10 Excellent

hugo, singapore

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place n the agent is very friendly...i will come back nxt time..
Stayed 2 nights in Nov 2018
Response from Abdul Gofur on 15 Nov 2018
Dear hugo ! Thank you for taking the time to share your rating. We hope to welcome you back to our hotel in near future! Sincerely, Abdul Gofur- Guest Experience Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
very cozy environment. food easily accesible from the mall
Stayed 1 night in Nov 2018
Response from Abdul Gofur on 12 Nov 2018
Thank you very very much for your nice comments. Hope to serve you again very soon.

4/10 Poor

Verified traveller

Stayed 7 nights in Oct 2018
Response from Abdul Gofur on 3 Nov 2018
Thank You.

6/10 Okay

Verified traveller

Stayed 1 night in Oct 2018
Response from Abdul Gofour on 15 Oct 2018
Thank you.

8/10 Good

Domenica, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2018
Response from Abdur Rahman on 12 Oct 2018
Thank you very very much for your nice comments. Hope to serve you again very soon.

4/10 Poor

Verified traveller

Disliked: Cleanliness, room comfort
Thought trying out this property since I've stayed at Berjaya Times Square Hotel few times. The bed linen, towels, washrooms & kitchens utensils were quite dirty. There's only 1 access card each for room & lift so quite inconvenient for family to move in and out in pairs at staggered timings. Daily housekeeping was automated since there's no tag for request. It would be good to inform guests of housekeeping time though.
Stayed 3 nights in Oct 2018
Response from Abdur Rahman on 12 Oct 2018
Thank you.