Desk, free WiFi
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Reviews of SRP Hotel Sdn Bhd

2 out of 5
SRP Hotel Sdn Bhd
577G, Jalan Samudera Utara 2, Taman Samudra, Batu Caves, Batu Caves, Selangor

Reviews

8.6

Excellent

Rating 10 - Excellent. 2 out of 4 reviews" "
Rating 8 - Good. 1 out of 4 reviews" "
Rating 6 - Okay. 1 out of 4 reviews" "
Rating 4 - Poor. 0 out of 4 reviews" "
Rating 2 - Terrible. 0 out of 4 reviews" "

9.0/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Naraseeni, Kuala Lumpur

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Receptionist lacking knowledge in handling OTA booking reservations. They have difficulties finding my bookings and kept mentioning my reservation was not being found. It took about 30 to 45 minutes to check in a pre-booked guest room. They are also not professional when handling check-in procedures. During check-in time the receptionist was busy with findings charging cables and their phone. Rooms and surroundings can be improved compared to other hotels surrounding this area with similar prices.
Stayed 1 night in Mar 2022

10/10 Excellent

MOHD

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

10/10 Excellent

Mohd Najid

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Justin on 12 Sept 2020
Much obliged to you for rating us super, Najid! Enchanted to know you liked our administrations. Hope to host you soon:) Regards, Justin

8/10 Good

Harris

Travelled with family
Liked: Cleanliness, staff & service
Keistimewaan pada regular customer
TV channel tak menarik. Terhad sangat. Untuk regular customer juga takde keistimewaan even Kluang Cafe ada di sebelah hotel. Sepatutnya paling kurang set roti bakar beserta kopi pun dah cukup untuk menu sarapan pagi untuk regular customer. Owner yang sama. Takkan nak berkira? Sediakan small freezer untuk family room jika boleh. Mudahkan anak² kecil untuk sejukkan minuman.
Stayed 1 night in Jun 2020
Response from Bella on 18 Jun 2020
Helo, Harris! Sangat menyedihkan apabila melihat tetamu kami yang dihormati tidak berpuas hati dengan kemudahan kami. Kami akan bergantung pada maklum balas anda untuk memastikan perkhidmatan berkualiti pada masa akan datang. Salam, Bella