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Platinum Service Suite at The Face

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Outdoor pool
Outdoor pool
Outdoor pool
Deluxe Apartment, 3 Bedrooms | Blackout curtains, soundproofing, iron/ironing board, free WiFi

Overview of Platinum Service Suite at The Face

Platinum Service Suite at The Face

4.0 star property

Top rated for amenities (4.0/5)

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Kitchen
Map
THE FACE SUITES, PLATINUM,1020, Jalan Sultan Ismail, 50250 Kuala Lumpur, Kuala Lumpur, 50250

Explore the area

  • Popular LocationPetronas Twin Towers14 min walk
  • Popular LocationKLCC Park16 min walk
  • Popular LocationPavilion Kuala Lumpur17 min walk
  • AirportKuala Lumpur (KUL-Kuala Lumpur Intl.)53 min drive

Room options

About this area

Kuala Lumpur

Platinum Service Suite at The Face is located in Kuala Lumpur City Centre, a neighbourhood in Kuala Lumpur, and is in a shopping district and near a metro station. Travellers who have shopping on the agenda can visit Pavilion Kuala Lumpur and Berjaya Times Square. Perdana Botanical Gardens and National Zoo are also worth visiting.

What's nearby

  • Petronas Twin Towers - 14 min walk
  • Suria KLCC Shopping Centre - 14 min walk
  • KLCC Park - 16 min walk
  • Pavilion Kuala Lumpur - 17 min walk
  • Kuala Lumpur Tower - 19 min walk

Getting around

  • Bukit Nanas Station - 4 min walk
  • Kuala Lumpur Sultan Ismail Station - 17 min walk
  • Kuala Lumpur International Airport (KUL) - 53 min drive

About this property

Platinum Service Suite at The Face

4-star hotel in the heart of Kuala Lumpur City Centre
Petronas Twin Towers and Pavilion Kuala Lumpur are located near Platinum Service Suite at The Face, which provides a poolside bar, a corner/local shop and a library. Stay connected with free in-room WiFi, and guests can find other amenities, such as dry cleaning/laundry services and a bar.
Additional perks include:
  • An outdoor pool and a children's pool
  • Free self-parking
  • A ballroom, a banquet hall and a lift
  • Luggage storage
  • Guest reviews speak highly of the helpful staff
Room features
All 15 rooms boast comforts, such as fireplaces and air conditioning, in addition to thoughtful touches, such as separate sitting areas and separate dining areas.
Extra conveniences in all rooms include:
  • Designer toiletries and hairdryers
  • 32-inch LED TVs with cable channels
  • Wardrobes/cupboards, separate sitting areas and separate dining areas

Languages

English, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60ยฐC or hotter
Guest accommodation is sealed after cleaning
Follows the regional cleaning and disinfection practices of Safe & Clean (Malaysia)
Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (CDC)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Reservations are required for the use of certain on-site facilities
At check-in, guests must provide a record of full COVID-19 vaccination
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and public transport

  • On-site parking available only on request
  • Free self-parking on site
  • Limited on-site parking

Food and drink

  • 1 restaurant
  • 1 poolside bar and 1 bar
  • Room service available

Things to do

  • Access to nearby outdoor pool
  • Children's pool
  • Fitness centre
  • Outdoor pool

Family friendly

  • Access to nearby outdoor pool
  • Children's pool
  • Corner/local shop
  • Kitchenette
  • Laundry facilities
  • Microwave
  • Outdoor pool
  • Fridge
  • Separate dining area
  • Soundproofed rooms
  • Washer/dryer

Conveniences

  • Ballroom
  • Banquet hall
  • Lift
  • Corner/local shop
  • Library

Guest services

  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility
  • Roll-in shower (select rooms)
  • Well-lit path to entrance
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Extra futon mattress (surcharge)

Bathroom

  • Designer toiletries
  • Hairdryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • 32-inch LED TV
  • TV channels

Food and drink

  • Dining room
  • Dishwasher
  • Electric kettle
  • Free bottled water
  • Kitchenette
  • Microwave
  • Fridge
  • Stovetop
  • Toaster

More

  • Electrical adapters/chargers
  • Fireplace
  • Iron/ironing board
  • Safe (surcharge)
  • Separate sitting area
  • Slippers
  • Soundproofing
  • Washer and dryer

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Policies

Check-in

Check-in from 3:00 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

There is no front desk at this property
Guests must contact the property in advance for check-in instructions; your host will greet you
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 3:00 AM please contact the property in advance using the information on the booking confirmation
At check-in, guests must provide a record of full COVID-19 vaccination

Access methods

Host will greet you

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Cash deposit: MYR 500 per accommodation, per stay
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 January 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Futon bed fee: MYR 50 per day
  • In-room safe fee: MYR 10 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards and cash
Safety features at this property include a smoke detector
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Pool access available from 7:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Platinum Service Suite @ The Face
Platinum Service Suite at The Face Hotel
Platinum Service Suite at The Face Kuala Lumpur
Platinum Service Suite at The Face Hotel Kuala Lumpur

Frequently asked questions

Does Platinum Service Suite at The Face have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 7:00 AM to 10:00 PM.

How much does it cost to stay at ?

As of 30 Sept 2022, prices found for a 1-night stay for 2 adults at on 3 Oct 2022 start from RMย 275.86, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Platinum Service Suite at The Face pet-friendly?

No, pets are not allowed at this property.

How much is parking at Platinum Service Suite at The Face?

Self-parking is free at this property.

What time is check-in at Platinum Service Suite at The Face?

Check-in is from 3:00 PM - midnight. Late check-in is available during limited hours.

What time is check-out at Platinum Service Suite at The Face?

Checkout is at noon.

Where is Platinum Service Suite at The Face located?

Located in Kuala Lumpur City Centre, this hotel is within a 15-minute walk of Kuala Lumpur Forest Eco Park and Petronas Twin Towers. Suria KLCC Shopping Centre and KLCC Park are also within 2 miles (3 km). Bukit Nanas Station is only a 4-minute walk and Dang Wangi Station is 6 minutes.

Can I cancel my reservation for free at Platinum Service Suite at The Face and receive a full refund?

Yes, Platinum Service Suite at The Face offers free cancellation on select room rates, because flexibility matters! Please refer to Platinum Service Suite at The Face cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

3.3
Rating 5 - Excellent. 1 out of 6 reviews
5 - Excellent 17%
Rating 4 - Good. 3 out of 6 reviews
4 - Good 50%
Rating 3 - Okay. 0 out of 6 reviews
3 - Okay 0%
Rating 2 - Poor. 1 out of 6 reviews
2 - Poor 17%
Rating 1 - Terrible. 1 out of 6 reviews
1 - Terrible 17%

3.4/5

Cleanliness

4.0/5

Staff & service

4.0/5

Amenities

3.2/5

Property conditions & facilities

3.3/5

Eco-friendliness

4/5 Good

Hon Wei
Liked: Staff & service
If they have cashless with no high deposits should be great. The locations are convenient to travel because of Railway stations. Able to direct from KLIA 2 trains to there.
Stayed 2 nights in Jul 2022

2/5 Poor

Verified traveller
Travelled with family
Disliked: Property conditions & facilities, room comfort
Air conditioners are mostly not working
Check in was a bit weird, since 3 of 5 aircons were not working and no warning upfront was given. Other than that everything was ok
Stayed 1 night in Oct 2021

4/5 Good

Marimuthu
Stayed 1 night in Aug 2020

4/5 Good

Pun
Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

5/5 Excellent

Verified traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, All staff & security very very helpful. Room is very nice & i have Booking 1- bedroom but the host give me 2- bedroom apartment itโ€™s very nice and clean.
Stayed 1 night in Sep 2019