Though I had doubts because of the low ratings, I had no other choice but to trust my decision in booking a room with them as I have stayed directly with Berjaya Times Square Hotel previously. Surprisingly everything else was the same - room, breakfast, housekeeping, etc. Though I had booked a Family Room Apartment with 2 bedrooms, I was disappointed as it was not available at the time of check in. Was given 2 separate Studio Rooms instead. But it was still spacious, and the rooms that were given was just opposite of each other - still convenient for my family.
The set back we had is the poor wifi connection. It is slow and keeps loading and re-connecting every now and then. (But this can be avoided by purchasing a Malaysia prepaid sim card for data usage) Besides Wifi, the check-in is not done at the hotel reception. As this is a third-party company, we need to call up the apartment directly to arrange a check in at the Service Suite area. Best if you call before you arrive so as you won't wait too long to check-in.
Overall, it was alright and a comfortable stay for a 3 days 2 nights getaway.