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Reviews of OYO 90138 Hotel Elwarda Klcity

2 out of 5
OYO 90138 Hotel Elwarda Klcity
42-3D, 3rd Floor, Jalan Alor, Wisma City Tower, Kuala Lumpur

Reviews

5.0
Rating 10 - Excellent. 3 out of 26 reviews" "
Rating 8 - Good. 4 out of 26 reviews" "
Rating 6 - Okay. 5 out of 26 reviews" "
Rating 4 - Poor. 3 out of 26 reviews" "
Rating 2 - Terrible. 11 out of 26 reviews" "

4.4/10

Cleanliness

6.0/10

Staff & service

3.6/10

Amenities

4.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

4/10 Poor

Jacob

Disliked: Cleanliness, property conditions & facilities
Definitely not what the photos show. If you just need a cheap place to sleep in, does the job.
Stayed 1 night in Dec 2023
Response from Ammy on 25 Feb 2024
Hi, Jacob! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim.

10/10 Excellent

FARUK PRINCE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great home
Was perfect as displayed
Stayed 3 nights in Dec 2023
Response from Ammy on 23 Jan 2024
Hi, Faruk! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

2/10 Terrible

Kesavan

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Totally waste of my money
Stayed 1 night in Nov 2023
Response from Barbara on 6 Dec 2023
Hi, Kesava! We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, Barbara

2/10 Terrible

jayson

Disliked: Cleanliness, staff & service, property conditions & facilities
As a customer, I had an extremely disappointing experience with OYO Elwarda KC City, and I strongly advise against staying at this establishment. The issues I encountered during my stay were numerous, and they significantly impacted my overall satisfaction. First and foremost, the staff at OYO Elwarda KC City were incredibly unapproachable. Their lack of willingness to assist guests was evident, particularly when it came to providing basic amenities such as fresh towels. Despite the fact that I had been using the same towel for almost three days, the staff flatly refused to provide a replacement. This lack of concern for basic hygiene and guest comfort is simply unacceptable. Furthermore, the overall level of customer service at OYO Elwarda KC City was truly abysmal. From the moment I arrived, I was met with indifference and apathy from the staff. They consistently displayed a complete disregard for guest satisfaction and seemed uninterested in providing even the most basic assistance. Their lack of professionalism and courtesy left a lasting negative impression on my stay. Given my personal experience, I cannot in good conscience recommend OYO Elwarda KC City to anyone seeking accommodation. The issues I encountered, ranging from unapproachable staff to a complete lack of customer service, are indicative of a severe lack of management and professionalism. I strongly advise prospective guests to seek alternative options that prioritize guest satisfaction and provide a more
Stayed 6 nights in Aug 2023
Response from Noah on 28 Aug 2023
Sorry to hear this, Jayson! Please consider the issue of cleanliness as an off case, as it is one of our highlights. Do give us a chance to host you again, and we will make sure that you experience the comfort and hospitality we are known for. Regards, Noah

2/10 Terrible

Emily

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
DO NOT BOOK THIS!! Our room was crawling with cockroaches. It stank of damp and there was mold growing up the walls. Water leaked from the ceiling on the pillow and there was a creepy hole in the ceiling above the bed. There's no window so no way to get rid of the stink. We did not feel safe here - it's in a very dodgy building. The toilet had no flush and you had to stand over it to shower. The conditions were disgusting and I would be surprised if the sheets were even cleaned. It became clear that this was a place people brought prostitutes, not a place to spend a night.
Stayed 2 nights in Jul 2023
Response from Dewi on 28 Aug 2023
Hi, Emily! We deeply regret the unpleasant experience you had with us. Thanks for notifying this issue, and be assured we will be taking this up and rectifying it at the earliest. Have a nice day ahead! Regards, Dewi

4/10 Poor

Ah

Stayed 4 nights in May 2023
Response from Rosy on 21 Jun 2023
Sorry for the inconvenience, Ah! We understand that we have not been able to live up to your expectations. Do not worry, we are continually working to improve our services to make sure your next stay is enjoyable with us. Regards, Rosy

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient area, but quite noisy
It was a little noisy because it's right on the food street, the first room i was in was somewhat quiet, but there was a restaurant with loud music so i asked to switch rooms... i don't think they understood why i wanted to switch rooms, cause the next room was way noisier haha. But i saw a lot of bad reviews saying it was low quality and stuff, it wasn't that bad, really.. Some wear and tear, but i've seen worse hotels.
Stayed 3 nights in Feb 2023
Response from Lisa on 14 Feb 2023
Hey, Brandon! Thanks for your feedback as it has been shared with the relevant team, they will look into this concern and will surely improve accordingly. Regards, Lisa

8/10 Good

Brandon

Liked: Staff & service
Disliked: Property conditions & facilities
It's fairly noisy, and the room's walls are pretty dirty in the second room i switched to, but it's not a bad hotel. I switched rooms thinking it might be more quiet, but it was actually louder haha. The staff is very nice, though.
Stayed 6 nights in Feb 2023
Response from Lisa on 14 Feb 2023
Hey, Brandon! We shall continue to make you happy and satisfied with our services. Hope to serve you better always! Regards, Lisa

8/10 Good

Kaleo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall is good 👍
Stayed 1 night in May 2022
Response from Ammy on 10 Jul 2022
Hi, thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.

2/10 Terrible

Freddy

Stayed 2 nights in Apr 2022
Response from Jane on 8 May 2022
Hi, Freddy! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Jane!

6/10 Okay

Vincent

Disliked: Cleanliness, property conditions & facilities, room comfort
Good location, but noisy: people come to there rooms all night talking very loud, no sound isolation at all.
Stayed 3 nights in Apr 2019

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Right in the middle of Alor food street. Location was great. The cleanliness of the hotel is really ridiculous. There’s lots of cockroaches crawling around I even got one beside me when I woke up. Can’t deny the fact that it’s cheap but oh well.
Stayed 1 night in Oct 2018

2/10 Terrible

nana

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We paid for family room but when we got to the hotel, they said they had given away our room and to compensate for it, they will give us a 2 room of 2 single beds and asked us to fork up another RM30 whic
Stayed 1 night in Aug 2018

10/10 Excellent

lcs

Liked: Staff & service, property conditions & facilities, room comfort
Need to enhance cleanliness
Need to enhance cleanliness, because when we check in ,I think last guest has smoking inside the room. So we smell some smoke when we check in .. And check out time should be clearly mentioned what time check out ,because we don't not noon about what time,expect 1pm -2pm ,but after that day inform on 12pm. So that only know noon is on 12pm. Hope can mentioned in page , so that , we can take note on this,Thanks and good service so far.. :D
Stayed 1 night in Feb 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Near to BTS. Bed sheet and towel not clean. No TV in room. Noise from downstair shops. Small bathroom.
Stayed 2 nights in Nov 2017

2/10 Terrible

khairil, malaysia

Disliked: Cleanliness, property conditions & facilities, room comfort
Bad , dont have television as per ads and really poor facilities...
Stayed 1 night in Nov 2017

2/10 Terrible

Konrad

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Überall waren Kakerlaken und schimmel an den wänden. Das Zimmer war schrecklich wir haben dort keine nacht verbracht und uns eine neue gesucht.
Stayed 1 night in Mar 2024
Response from Ammy on 7 Apr 2024
Hallo, Konrad! Es tut uns leid zu hören, dass Sie mit unseren Dienstleistungen nicht ganz zufrieden sind. Seien Sie versichert, dass wir uns Tag und Nacht bemühen werden, um sicherzustellen, dass Ihre zukünftigen Besuche angenehmer und entspannter sind. Mit freundlichen Grüßen, Noah.

2/10 Terrible

Yui

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was facing Jalan Alor Street, it was very noisy and the room was very dirty. Three cockroaches appeared. I was supposed to stay for 2 nights, but I couldn't stand it so I canceled the first night and moved to another hotel.
Stayed 2 nights in Nov 2023
Response from Ammy on 23 Jan 2024
Apologies for the problems you had faced, Yui! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
住宿環境不是很ok,床鋪跟設備也都不齊全,雖然樓下就是夜市,但住宿環境不是很好。
Stayed 5 nights in Jun 2019

6/10 Okay

Yann

Liked: Staff & service
Disliked: Room comfort
Pour moins de 10€ on ne peut pas avoir du top
Stayed 5 nights in Jan 2018

2/10 Terrible

riska

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
not recomended
not recomended, i don't like it.. the room.. the environment smells bad.. the bathroom..
Stayed 2 nights in Feb 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
場所を探すのに一苦労
まず看板が地上に全く無いので、場所を探すのに一苦労。 近くに居るのに全く見つからず現地人に聞きまくってやっとたどり着く。 宿の内容は東南アジアの典型的な安宿。くつろぎはなく眠るだけ 水のシャワーは当然か。
Stayed 1 night in Jun 2017
Hello Sir, Thank you for staying with us. We will try to improve as much as we could for our guest convenience. Please come again. Thank you.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
+ awesome staff very helpfull. Good air-co, VERY GOOD LOCATED! 4 min to time square, 4 min to the party street. - Small toilet and a bit dirty sheets, perfect for backpackers. Very thin walls so bring earplugs
Stayed 2 nights in Jun 2017
Hello Sir, Thank you for staying with us. We will try to improve as much as we could for our guest convenience. Please come again. Thank you.

8/10 Good

ジェームス, 川崎市

Liked: Staff & service
頑張ってる安宿
エアアジアの航空券とセットで予約し、行ってみたら三泊のはずが二泊になっていて困惑。 結局、フロントでの交渉が必要でしたが、三泊で了承してもらいひと安心。 部屋の設備は不十分だけど、部分的に更新工事も進めて改善中のようです。 場所がちょっと分かりにくいから、頑張って探してみて！