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Reviews of OYO 304 Zero Hour Hotel

2 out of 5
OYO 304 Zero Hour Hotel
Plot No. 60, Changkat, Bukit Bintang, Kuala Lumpur, Wilayah Persekutuan

Reviews

6.8
Rating 10 - Excellent. 9 out of 28 reviews" "
Rating 8 - Good. 6 out of 28 reviews" "
Rating 6 - Okay. 5 out of 28 reviews" "
Rating 4 - Poor. 3 out of 28 reviews" "
Rating 2 - Terrible. 5 out of 28 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Window in room didn’t close Roaches in room Front desk men seemed to hate their jobs Didn’t give refund even though I didn’t sleep there a single night
Stayed 3 nights in Jan 2020
Response from OYO on 15 Jan 2020
Hi, We sincerely apologize for the trouble caused. Your comments will help us in taking care of future guests more resolutely. Regards, Kevin

2/10 Terrible

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness
Disliked: Staff & service
There is a band playing outside the hotel at 1 am, but the staff did not say anything about it, but in the morning, I and my friend just chatting slowly got scold by the staff said that we disturbing others, while the hotel didn't have any guest. And they didn't said anything about the security deposit. and the picture really misleading, the room is not that big, it is just enough size to put queen bed and did not have any space.
Stayed 2 nights in Dec 2019
Response from OYO on 28 Dec 2019
Hi, We are extremely apologetic to know that your experience with us has not been a pleasant one and we will work on your feedback, to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Kevin

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 28 nights in Oct 2019
Response from Zara on 9 Nov 2019
Thank you so much for the charming rating, Your review made our day. Have a great day ahead. Regards, Zara

4/10 Poor

Verified traveller

Liked: Staff & service
It was convenient, however they did not mention that there is a band that plays outside every night between 1am to 4am... i could sleep at all.
Stayed 5 nights in Jul 2019
Response from Cheshta on 5 Aug 2019
Hi, Thank you so much for the positive rating and taking out your valuable time to share the review with us. We'll strive to ensure your future visits comfortable and relaxing one. Have a great day ahead :) Regards, Cheshta

10/10 Excellent

MUSTAFA TURKER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and location is good
Very nice and quite. Good location and staff. Would recommend for short stay.
Stayed 3 nights in Jul 2019
Response from Cheshta on 19 Jul 2019
Thank you for your sweet words, We hope to give you a consistent service every time. Regards, Cheshta

8/10 Good

Nizam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Ravneet on 16 Jul 2019
Glad to see that you have rated us positively, Nizam ! Do give us more chances to delight you in the future. Regards, Ravneet

4/10 Poor

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Ok for cheap stay. I reserve online family room for 2 Queen bed and paid online. After arrived at counter he ask me to pay more RM30 because I have 2adult 2 children.
Stayed 1 night in May 2019
Response from Barbara on 21 Jun 2019
Something like this shouldn’t have happened. We’re extremely apologetic to hear such kind of hassle faced, however, this has been highlighted with our team to take necessary measures so that such issues don’t get repeated again. Regards, Barbara

4/10 Poor

Alex

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
A bit dirty
Stayed 1 night in Mar 2019
Response from Megha on 8 Mar 2019
Sorry for the unpleasant experience you had with us, Alex! Thanks for notifying us and we’ll surely work towards better guest experience in the future. Regards, Megha

10/10 Excellent

Anas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Ritesh Yadav on 9 Oct 2018
Hi Anas, I am happy to have served you. Trust me, it's a feeling of relief and immense joy when guests are happy with the services, which involve a lot of hard work and effort form my end. You are an integral member of the extended family now and I hope that you will keep supporting us. Have a great day ahead :) Thanks, Ritesh Yadav

10/10 Excellent

Verified traveller

Reasonable enough. They kindly keep my backpack even on the day I did NOT stay at this hotel. I really appreciated their kind extra service.
Stayed 1 night in Aug 2018
Response from Ritesh Yadav on 28 Sept 2018
Hi Guest , I am happy to have served you. Trust me, it's a feeling of relief and immense joy when guests are happy with the services, which involve a lot of hard work and effort form my end. You are an integral member of the extended family now and I hope that you will keep supporting us. Have a great day ahead :) Thanks, Ritesh Yadav

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Budget hotel but good enough!
Double rooms are pretty small, limited room with luggage but a cheaper option in Bukit Bintang and everything is on your doorstep, malls, nightlife, food streets, attractions. The guy who is always at reception during the day is extremely kind and helpful, will always help with your luggage and says hello every time he sees you. The Showers in the room are not powerful at all but as a backpacker, a hot shower is better than a cold one so what the heck - I won't really complain about that! After 3 nights, we moved to a family room because they were fully booked and on the day of check out, we ended up checking back in because we missed our bus but got the same room and I'm sure the bedding hadn't been changed. The cleaner is the only downside to the hotel, she doesn't smile, she doesn't say hello, just a straight look of misery every time you cross paths. Overall my stay was pleasant and I would go back.
Stayed 1 night in Aug 2018
Response from Ritesh Yadav on 28 Sept 2018
Hi Grace , I am happy to have served you. Trust me, it's a feeling of relief and immense joy when guests are happy with the services, which involve a lot of hard work and effort form my end. You are an integral member of the extended family now and I hope that you will keep supporting us. Have a great day ahead :) Thanks, Ritesh Yadav

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location!
Located right in the middle of Bukit Bintang, hotel is perfect for exploring the city and experiencing the culture. I was impressed with the cleanliness of the room. Highly recommended for explorers and bag-packers.
Stayed 1 night in Aug 2018
Response from Ritesh Yadav on 28 Sept 2018
Hi Guest , I am happy to have served you. Trust me, it's a feeling of relief and immense joy when guests are happy with the services, which involve a lot of hard work and effort form my end. You are an integral member of the extended family now and I hope that you will keep supporting us. Have a great day ahead :) Thanks, Ritesh Yadav

8/10 Good

Amir

Liked: Cleanliness, room comfort
Extremely difficult to find any sort of parking in this area
Stayed 1 night in Jul 2018
Response from Ritesh Yadav on 28 Sept 2018
Hi Amir , I am happy to have served you. Trust me, it's a feeling of relief and immense joy when guests are happy with the services, which involve a lot of hard work and effort form my end. You are an integral member of the extended family now and I hope that you will keep supporting us. Have a great day ahead :) Thanks, Ritrsh Yadav

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad customer service
The room I booked was not the one I received. I booked for a queen bed and the gave a single one telling me that because I was alone I don't deserve a queen bed?? It doesn't make sense, that was the room I booked and when the customer service called, she didn't care about that and ask me to call my travel agency. Very rude people. That was a very bad experience.
Stayed 1 night in May 2018

6/10 Okay

TAN

Liked: Cleanliness, staff & service
Good. Till need some improvement in the water tap
It located center of jalan alor...better choose the room more quite one... Because the room I stayed is very noisy at night. For whose that sensitive with noise, better bring ear bud or what. I OK with the room. Just a bit noisy... So far so good.

10/10 Excellent

Sami

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Great place,friendly staff

6/10 Okay

Amy, pj

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
Nice hotel but room was not like in the picture.
I understand that I pay a low price for the room but it supposed to be same with the picture right. The room was too small and not clean because I found things from previous guest and the bed sheet not too clean. The hotel staffs are good.
Stayed 1 night in Mar 2018

2/10 Terrible

Karim

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Arnaque
Grosse arnaque, hotel fermé mais continue à prendre des réservations. Aucune personne sur place, impossible à joindre par tel. Ce lieu ne loue qu à l année d après les résidents sur place. Pourquoi le site le propose toujours alors que je l ai signalé ?
Stayed 1 night in Jul 2022

6/10 Okay

Verified traveller

Disliked: Room comfort
Stayed 1 night in Oct 2019
Response from Zara on 29 Oct 2019
Hi, As per the feedback, it seems that your stay with us has not been up to the mark, however, we will definitely improve our services with our continuous efforts. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Hope to host you soon :) Regards, Zara

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
立地は中心街に有り大きい屋台街が近くにあり、 KLタワーも割と近いです。 伊勢丹も徒歩圏内。 Pavilionも徒歩圏内。 地下鉄とモノレール駅も近くに有り。 外の音が良く聞こえますがあの価格なので文句ないです。
Stayed 3 nights in Aug 2019
Response from Zara on 24 Aug 2019
Thank you so much for the wonderful rating, Be assured, we’ve marked a note of this concern to ensure comfortable and relaxing stay ahead :) Regards, Zara

10/10 Excellent

DONG HYUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Cheshta on 25 Jun 2019
Thanks for the perfect rating, Dong! Hope to host you soon. Looking forward to your continuous love and support :) Regards, Cheshta

8/10 Good

Jesse, Phitsanulok

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
+ awesome location, full of amenities n shops, value for money, WiFi access available for free
Stayed 2 nights in Apr 2019

8/10 Good

VYACHESLAV

Liked: Staff & service, property conditions & facilities
Что бронировал, то и получил. Оживленное место, много кафе, ресторанов, рядом целая ночная улица еды, рядом метро и монорельс, обмен валют до глубокой ночи, в радиусе 2 км основные достопримечательности. Это место никогда не спит и вам придется то же. Если вы не любите шум- это место не ваше. В номере обстановка аскетичная, но все необходимое есть.
Stayed 2 nights in Feb 2019
Response from Ritesh on 25 Feb 2019
Привет, Вячеслав! Большое спасибо за написание обзора и положительную оценку нам. Мы позаботимся о том, чтобы вы получили незабываемые впечатления от вашего следующего пребывания. С уважением, Ритеш

8/10 Good

type2, japan

Liked: Staff & service
Stayed 3 nights in Oct 2018
Response from Ritesh Yadav on 22 Oct 2018
Hi type2, I am happy to know that you liked my services. I am happy to have served you and feel delighted to read your feedback. You’re most welcome to revisit my property and I would seek your continuous support and love. It’d be great if you can spread the word among your circle. Have a great day ahead :) Thanks, Ritesh Yadav

6/10 Okay

China

Liked: Staff & service
Stayed 1 night in Jul 2018
Response from Ritesh Yadav on 28 Sept 2018
Hi China , I am happy to know that you liked my services. I am happy to have served you and feel delighted to read your feedback. You’re most welcome to revisit my property and I would seek your continuous support and love. It’d be great if you can spread the word among your circle. Have a great day ahead :) Thanks, Ritesh Yadav

8/10 Good

azli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
overall
good for short vacation
Stayed 1 night in May 2018

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Okey!
The hotel had a really good location, but the rooms were small and it was gard to sleep because of noice

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Why everything is bad
Proximity to a busy district makes every night a noisy and bright night that disturbs your sleep. The name is also changed that it took around half an hour to locate the hotel. The living condition is poor as ants were found at the bathroom. Walk by stairs.
Stayed 7 nights in Aug 2017