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Reviews of Mandarin Pacific Hotel

3 out of 5
Mandarin Pacific Hotel
2-8 Jalan Sultan, Kuala Lumpur

Reviews

6.0
Rating 10 - Excellent. 16 out of 241 reviews" "
Rating 8 - Good. 66 out of 241 reviews" "
Rating 6 - Okay. 84 out of 241 reviews" "
Rating 4 - Poor. 43 out of 241 reviews" "
Rating 2 - Terrible. 32 out of 241 reviews" "

5.4/10

Cleanliness

6.4/10

Staff & service

2.0/10

Amenities

5.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
i would like to give back feedback to this hotel because for standard room normal rent per night 51 Rm and through expedia was very expensive i never recommended expedia again to anybody the hotel charge me 97+15 tax+10 government tax= 122Rm without break fast i am sorry to say bad expedia and bad hotel because both of you cheating people
Stayed 4 nights in Apr 2019

2/10 Terrible

Verified traveller

Stayed 2 nights in Mar 2019

6/10 Okay

Yeng

Liked: Staff & service, property conditions & facilities, room comfort
Hotel close to MRT, LRT and bus station. Hot water shower and bathroom condition needs to be improved.
Stayed 4 nights in Dec 2018
Response from Watson on 8 Jan 2019
Hi, Thank you for staying with us. Your comments is noted with thanks and will discuss with Management on this. Thank you and best regards.

2/10 Terrible

Thian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Leong
It was my worst stay for my past ten years I will not return to this hotel
Stayed 2 nights in Sep 2018
Response from Watson on 12 Dec 2018
Hi, Thank you for staying with us. We regret that your stay is unpleasant and we will look into our shortcomings and improve on it. Thank you for bringing this up to our attention. Best regards

8/10 Good

Lawrence

Liked: Staff & service
The hotel need some basic renovation and very run down
Stayed 1 night in Nov 2018
Response from Watson on 27 Nov 2018
Dear Mr. Lawrence, Thank you for staying with us. We will bring up your comment with the Management and thank you again for bringing this up to our attention. Best regards.

2/10 Terrible

HengLeong, Malaysia

Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel is very old.However, the very issue on the hotel is that the room is very very very dirty. The carpet is so dirty that you have to wear your shoes inside the room. The wall, table and sofa are also very dirty, Finally the toilet is so damn dirty that you will not even want to use it, And if you ask the receptionist, they would say this is the toilet standard for their bathrooms. The 3 star on the hotel is rubbish. Overall NOTHING is clean for the hotel room and I wonder how some of guests can even say the room is clean and comfortable.. Stay away from this hotel except if you like to stay in a dirty room with a very very dirty bathroom. Save your money and go elsewhere. There is no way they can improve any further.
Stayed 1 night in Nov 2018
Response from Watson on 7 Nov 2018
Hi, Thank you for staying with us. Understand that you are most unhappy staying with us and we will improve on your comments as this will be brought to the attention of the owner. Thank you again.

4/10 Poor

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018
Response from Watson on 31 Oct 2018
Hi, Thank you for staying with us. Your ratings for us is noted with thanks and we will try to improve on whatever shortcomings that we have. Best regards.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Watson on 10 Oct 2018
Hi, Thank you for staying with us and we hope to see you again soon. Best regards.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Worst Hotel
Sorry but I stayed in OLd Dirty Room ... Breakfast Buffet serve the same menu everyday.
Stayed 6 nights in Sep 2018
Response from Watson on 25 Oct 2018
Hi, Thank you for staying with us. Sorry to hear that you are not happy staying with and we will improve on our shortcomings and thank you for letting us know. Best regards.

4/10 Poor

Owen, Melbourne

Disliked: Cleanliness, property conditions & facilities, room comfort
Close to transport and nice eating places. The hotel was very run down and shabby
Stayed 2 nights in Sep 2018
Response from Watson on 12 Sept 2018
Hi, Thank you for staying with us. We have read your comments and we will look into this with the Management to improve on it. Thank you again for your comments.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from Watson on 15 Aug 2018
Thank you for staying with us and hope to be of service to you again. Best wishes.

6/10 Okay

Alex, Sabah

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Aug 2018
Response from Watson on 15 Aug 2018
Thank you for staying with us and we hope to be of service to you again. Best wishes.

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Vacation
The hotel is already old. The restroom faucets are very hard to pull but functioning. What I like in them was that they allow early check in with no extra charge as long as the room is available.
Stayed 1 night in Jun 2018
Response from Watson on 1 Aug 2018
Hi, Thank you for staying with us. Your comments is very valuable to us and we will work on it to improve on it. Hope to see you back again and best wishes.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2018
Response from Watson on 25 Jul 2018
Hi, Thank you for staying with us. We hope to be of service to you again soon. Thank you.

10/10 Excellent

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
good price
Price is very good, also the location to get access to different parts of the town by buss or train
Stayed 1 night in Jul 2018
Response from Watson on 25 Jul 2018
Hi, Thank you for staying with us. Nice to hear that you have a nice stay and we hope to be of service to you again. Thank you.

8/10 Good

R, Yazd Iran

Liked: Staff & service, room comfort
The price is very good. Staff are friendly. But rooms need a little re modeling
Stayed 2 nights in Jul 2018
Response from Watson on 25 Jul 2018
Hi, Thank you for staying with us. Your comments is taken note of and we will look into this with the owner. Best regards

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
First impression smell old, needs paint job really bad. Cob web and air condition was on and off. TV has to be upgraded, should have at least one international news channel like BBC or CNN. Shower room need to be scrubbed or change the tiles. WC was ok. I hope the management will take care of business. Very disappointing.
Stayed 2 nights in May 2018
Response from Watson on 16 May 2018
Hi, Thank you for staying with us. We are sorry that you have an unpleasant stay with us and we will look into our shortcomings and improve on it. We appreciate your comments. Thank you and best regards.

6/10 Okay

lanie, malaysia

Disliked: Property conditions & facilities
nice, close to city proper
it has breakfast buffet and free wifi. near lrt station
Stayed 5 nights in Apr 2018
Response from Watson on 10 May 2018
Hi, Thank you for staying with us. Nice to hear that you have an enjoyable stay with us and we are glad to be of service to you. Best regards.

2/10 Terrible

Nazri, MY

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last choice
Checkout early and try to find another hotel. Staff is rude, room is for sure not clean, saw blood stain on the mattress etc, not recommended.
Stayed 1 night in May 2018
Response from Watson on 10 May 2018
Dear Mr. Nazri, Thank you for staying with us. We are sorry that you have an unpleasant stay with us and we will look into our shortcomings an improve on it as soon as possible. Thank you for bringing this up to our attention an we are appreciate your comments. Best regards.

4/10 Poor

lee, malaysia johor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Strategic location but not nice to stay
Location is great - so you could search hotel around that area, there are quite a few competitive ones - means surrounding the hotel within walking distance you are able to visit a few hotspots within a day , eg Dataran Merdeka , Chinatown (now become Indian town) , Central Market, Masjid Jamek, National Tekstil Museum, if you still have time left for the day, could go Bukit Bintang shopping by taking MRT from Pasar Seni to Bukit Bintang station. All this could be done within a day by walking and MRT / LRT. The room I stayed is miserable, like horrid movie style, I turned the light on both nights. I paid about RM 72 per night for a no windows common room. Not sure if other type of room could be different. You may consider other budget hotel or backpacker hotel, they could be clean and tidy
Stayed 2 nights in Apr 2018
Response from Watson on 25 Apr 2018
Hi Lee, Thank you for staying with us. We regret that you did not have a pleasant stay and we will improve on our shortcomings. The room that you booked is a normal Standard room and it is not a common room. Thank you and best regards.

8/10 Good

Robert

Liked: Cleanliness
Response from Watson on 17 Apr 2018
Hi, Thank you for staying with us and we hope to see you back soon. Best regards.

8/10 Good

Ennisjack, Malaysia

Liked: Staff & service, property conditions & facilities
Nice stay
Strategic location, walking distance to MRT and Rapid Putra LRT. Overall a good place to stay.
Stayed 1 night in Mar 2018
Response from Watson on 10 Apr 2018
Hi, Thank you for staying with us and nice to hear that you enjoy your stay. Hope to welcome you back soon. Best regards.

8/10 Good

Jeff, Montreal Canada

Liked: Staff & service
Close to Chinatown, central market and few lines
Very good location. ..close to pudu sentral where star alliance run shutter bus every 30 minutes to KL airport...also right in Chinatown...very close to everything...including many street vendors for food and other stuffs...the hotel is a little bit less maintained but can not complain with the price for a room in downtown KL
Stayed 2 nights in Feb 2018
Response from Watson on 10 Apr 2018
Hi, Thank you for staying with us. We are discussing with the owners to refurbish the hotel and hope your next visit will be different. Best regards.

6/10 Okay

Chee Jit

Old hotel with cold rooms.
The room is very cold. No air-con control. Central air-con controlled.
Stayed 1 night in Jan 2018
Response from Watson on 6 Feb 2018
Hi, Thank you for staying with us. We appreciate you let us know your experience with our air cond system and we are looking into it and will improve on it. Thank you again for bringing this up to our attention. Best regards.

2/10 Terrible

Jorge

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
Other than location,I can't think of anything postive about this place. It was dirty, very dirty. Service was rude. Breakfast was awful.
Stayed 1 night in Dec 2017
Response from Watson on 2 Jan 2018
Hi, Thank you for staying with us. We regret that you are unhappy with the hotel and we will look into it and improve on it. Thank you for letting us know. Best regards. Watspm

6/10 Okay

Christina

Fine one nighter.
We needed a cheap one nighter in KL and this no frills option is just fine...nice simple breakfast.
Stayed 1 night in Dec 2017
Response from Watson on 2 Jan 2018
Hi, Thank you for staying with us and hope to see you back again. Best regards. Watson

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
stay
if only for the convenience of the location to Chinatown. hotel rooms is very old. stay only if the price is attractive to you. no security guards. for low budget. very friendly staffs.
Stayed 4 nights in Dec 2017
Response from Watson on 2 Jan 2018
Hi, Thank you for staying with us. Yes, we do have Security Guards and most of the time they are in the Control room and only go on rounding every now and then. We hope to see you back again. Thank you and best regards. Watson

6/10 Okay

Verified traveller

Liked: Staff & service
Hotel close to public transport facilities
MRT, LRT, city buses and railway station is within walking distance from the hotel. KL China Town about 5 minutes walk from the hotel. If room maintenance is carried out properly by the management I am sure the overall rating of the hotel will be nothing less than 4.
Stayed 1 night in Dec 2017
Response from Watson on 2 Jan 2018
Hi, Thank you for staying with us. We will work hard on our maintenance and thank you for bringing this up to our attentin. Best regards.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best budget hotel in KL Chinatown.
We pick the Mandarin Pacific hotel based on its location and budget price . This hotel is located right at Pasadena Seni (china town) metro station with a few. Walking steps to the following attractions : 1/ food stalls in China town of Kuala Lumpur. 2/ free bus shuttles around KL . 3/ cheap shopping around for souvenir items, shoes, electronics..... The hotel has a central AC system , cold enough for folks from Alaska, good mattress, good hot water in shower. Spacious room with cabled Tv ( it will be nice if TV is upgraded to flat type Tv ). Guest are given breakfast and bottles of water everyday. There is a travel agency for day tours around KL . For budget travelers, this hotel is ideal for long termed stay . We enjoyed our 5 night stay and highly recommend this hotel to budget travelers.
Stayed 5 nights in Dec 2017
Response from Watson on 2 Jan 2018
Hi, Thank you for staying with us. We are happy that you have an enjoyable 5 nights stay with us and hope to see you back again. Best regards. Watson

6/10 Okay

Meimei, Singapore

Liked: Staff & service
Disliked: Room comfort
Opposite to Pasar Seni Station. Super convenient
The hotel has very helpful and friendly staff. The hotel is just a stone throw away from the station.
Stayed 1 night in Nov 2017
Response from Watson on 12 Dec 2017
Hi, Thank you for staying with us. Sorry that you are not happy with the conditions of the toilet and we will look into this and rectify it. Thank you for bringing this up to our attention.

6/10 Okay

Daniel, Penang.

Standard double room had a damp carpet.
The room that was given had a very wet bathroom floor, so the carpet was damp. Reason for wet floor was when taking bath, the floor was flooded, probably due to partly blocked drainage.
Stayed 1 night in Dec 2017
Response from Watson on 12 Dec 2017
Hi, Thank you for staying with us. Sorry that your bathroom floor is wet and the carpet is damp and we are looking into this and will rectify this as soon as possible. Thank you for bringing this up to our attention.

8/10 Good

kenneth

Liked: Cleanliness, staff & service, room comfort
Bad wifi on upper floors
This is d second time I m staying at MP hotel.. I stayed in Room 1209 where the wifi was pathetic compared to d last stay. Presumably the lower floors the signal is gud as was my last experience.. other than the wifi I had no complaints. The location and amenities outweigh the disadvantages.. As I had to use d lobby to use the net, the lobby does not have any chairs after 6pm . It's all removed and tucked inside somewhere ..
Stayed 2 nights in Nov 2017
Response from Watson on 5 Dec 2017
Dear Mr. Kenneth, Thank you for staying with us. Regret to learn that you have some problems with the Wifi during your stay and we have since rectified it as this was due to some technical matter according to our outside contractor. We apoligized for the inconvenience caused and will make sure that this does not happen again. Best regards. Watson

2/10 Terrible

Sidin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tv too old and carpet smells
Stayed 1 night in Nov 2017
Response from Watson on 5 Dec 2017
Dear Mr. Sidin, First of all thank you for staying with us. We apologized for the experience you went through and we are in the midst of discussing this problem with Management and will try to resolve this as soon as possible. Thank you for bringing this up to our attention. Best regards. Watson

2/10 Terrible

Man, MALAYSIA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Regret & will not come again
Big but worn out room, filthy carpeting, big but not well kept toilet, old & not well functioning tv set, almost no air conditioning, dead cockroach on the bottom wall, bed sheets with hair on them, slow check-in, parking was not free (parking attendant asked for RM5), good but busy location in town & ok (simple) breakfast.
Stayed 1 night in Sep 2017

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
Good location nice staff and great price
Stayed 4 nights in Sep 2017
Response from Watson on 18 Sept 2017
Hi, Thank you for staying with us. Nice to hear that you have a pleasant stay and hope to see you again. Best regards.

4/10 Poor

Yit Joon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2017
Response from Watson on 11 Sept 2017
Hi, Thank you for staying with us. Your comments on our shortcomings will be looked into and we will improve on it. Best regards.

6/10 Okay

Desmond, Sydney,AU

Liked: Staff & service
Walking distance to MRT and LRT
Cheap place to stay if you are looking close for everything. Free shuttle bus to Bukit Bintang and Chinatown around the corner
Stayed 1 night in Jul 2017
Response from Watson on 11 Sept 2017
Hi, Thank you for staying with us. Your comments is noted with thanks and hope to see you again soon. Best regards.

2/10 Terrible

jenie, kota kinabalu

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near to my transaction but no exemption of time 2.
My book is 4-6 but accidentally our flight is delayed reach there @ 2 am morning of 5th then pay for 3nites already? No exemption of time to stay.... they not serve water, shampoo for the 3rd day I extended.... so next time I look other hotel to stay.....
Stayed 2 nights in Aug 2017
Response from Watson on 14 Aug 2017
Hi, Thank you for staying with us. We are sorry that you have an unpleasant stay with us and we will look into your comments and will improve on it. Thank you for bringing this up to our attention. Best regards

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Look elsewhere
This is place is pretty dated and hasn't seen a paint brush in decades. There is a wierd smell to the place too (like stale urine and smoke). Not clean and if you do stay here just check your bed. I stayed one night of three and they did refund me the remaining two nights. Cudos to them for that.
Stayed 3 nights in Jul 2017
Response from Watson on 24 Jul 2017
Hi, Thank you for staying with us. Regret to learn that you have an unpleasant stay with us and we will look into our shortcomings and rectify them. Thank you again for bringing this up to our attention. Best regards.

6/10 Okay

Roland, Sg

Disliked: Property conditions & facilities
Hotel looked OK and location is convenient.
We checked in late and checked out early. As we spent very little time in the hotel, there was little experience to talk about.
Stayed 1 night in Jul 2017
Response from Watson on 17 Jul 2017
Dear Mr. Roland, Thank you for staying with us. We value your comments and your pros and cons have been taken note of and we will look into it. Thank you again. Best regards.

8/10 Good

nur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017
Response from Watson on 17 Jul 2017
Hi, Thank you for staying with us. We are happy that you have a pleasant stay with us and we hope to see you again soon. Thank you and best regards.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Nice hotel location, next step to china town KL
Strategic location with low fare, nice staff and free wifi access. Room very cold
Stayed 2 nights in Jun 2017
Response from Watson on 10 Jul 2017
Hi, Thank you for staying with us. We will look into our shortcoming especially the air cond system and see how we can improve on this. Thank you for letting us know. Best regards.

6/10 Okay

Happy Traveler, asia

Liked: Staff & service
happy vacation
Basically i like the location at this price and reasonable price of food provided at their inhouse cafe
Stayed 1 night in Jun 2017
Response from Watson on 30 Jun 2017
Hi, Thank you for staying with us and we hope to welcome you back again soon. Thank you and best regards.

10/10 Excellent

Suresh babu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2017
Response from Watson on 30 Jun 2017
Hi, Thank you for staying with us. Hope to see you back again soon. Best regards.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 1 night in Jun 2017
Response from Watson on 3 Jul 2017
Hi, Thank you for staying with us and we hope to see you again. Best regards.

8/10 Good

Gurdeep

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not bad
Almost okay
Response from Watson on 30 Jun 2017
Hi, Thank you for staying with us. Hope to be of service to you again. Best regards.

6/10 Okay

YKF, Labuan, Malaysia

Hotel close to Pasar Seni LRT Station
The Deluxe Superior Family room which I stayed is big and spacious. It's value for money. It takes only a few minutes walk to the LRT and bus stations.
Response from Watson on 20 Apr 2017
Dear Mr. Yeng, Thank you for staying with us. We hope to be of service to you again soon. Thank you and best regards.

6/10 Okay

Bee Lay

Disliked: Cleanliness
Great location, strong WiFi, but room are dirty
Response from Watson on 20 Apr 2017
Hi Bee Lay, Thank you for staying with us. Regret to learn that you have encounter some unpleasantness during your stay as the room are dirty. We will look into this and improve on it. Thank you for bringing this up to our attention. Best regards.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel need upgrade
The conditions of the toilet and shower curtain need to change. Room facilities are very old and rundowns, the fire was inlet was badly worn - Wander it work want there is an outbreak of fire.
Response from Watson on 20 Apr 2017
Hi, Thank you for staying with us. Regret to learn that your stay was unpleasant and we will work on our weakness and improve on it. Our fire alarm system is maintained every month and gone through stringent check by the Fire Department before our licence is renewed. Thank you for bringing this up to our attention and we appreciate it. Best regards.

6/10 Okay

Verified traveller

Response from Watson on 15 Apr 2017
Hi, Thank you for staying with us. We will try our best to look into our shortcomings and improve on it and we hope to be of service to you again. Best regards.