Dear guest, we will work hard to avoid this kind of issue happens again. Look forward to welcoming you and serve you better. Thank you

Dear guest, Thank you for choosing Hotel 99. We look forward to welcoming you back to our hotel in the future. Thank you

Thank you for choosing Hotel 99. We are delighted to know that you are satisfied with us and thank you for the wonderful rating.

Thank you for choosing Hotel 99. We are astonished by the low rating and we apologize for not meeting your expectations. Please express your dissatisfaction with us so we may improve our services to serve you better. Thank you

Dear Poh, thank you for choosing Hotel 99. We are delighted to know that you enjoyed your stay with us and thank you for giving us such a wonderful review and rating. We look forward to welcome you again, and serve you better.

Dear Anonymous, thank you for choosing Hotel 99. We sincerely apologise that we were unable to meet your expectations but thank you for sharing your thoughts with us. We will do our best to improve our services. We look forward to welcome you again, and serve you better.

Dear Anonymous, thank you for choosing Hotel 99 and for giving us a generous rating. We will do our best to improve our services. So, we hope you had a wonderful stay with us because we look forward to welcome you again, and serve you better.

Dear LAU, thank you for staying with us. We are so delighted to know that you feel 'ok' and thank you for giving us such a generous rating. We look forward to welcome you again, and serve you better.

Dear yin leng, thank you for staying with us. We are grateful of your rating. We look forward to serving you again, and serving you better. :)

Dear Shi, Thank you for staying with us! We are so delighted to hear that you enjoyed your stay with us and we would like to thank you for giving us such a wonderful review and rating. We look forward to serving you again, and serving you better.

Dear Soo On, Thank you for staying with us! We are so terribly sorry that you are disappointed on your stay with us but do you mind telling us why? We would like to know what did we do wrong so we may do our best to fix the issue and improve our services to perform better. We hope this experience will not make you lose faith towards our hotel brand as we will work hard to regain your trust once more. We look forward to serving you again, and serving you better!

Hi, sorry about your unpleasant experience. We will further investigate on the problems and take corrective action. Thank you for your feedback, we will work more harder to provide better service for our guest. Thank you and hope to see you again.

Dear guest, we look forward to welcoming you again in the future. Thank you

Moob, 谢谢你和我们一起住。谢谢你分享你的经验。我们会尽力做得更好，所以我们希望能再次见到你。

Dear Arnch, thank you for choosing Hotel 99. We sincerely apologise for the unpleasant experience during your stay with us but thank you for sharing your thoughts with us. We will do our best to find a solution to the matter and improve our services. We look forward to welcome you again, and serve you better.

Hi, so sorry about your unpleasant experience. We will further investigate the problem and take corrective action on it. Thank you for your feedback and we will work hard to provide better service. Thank you and hope to see you again.