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Reviews of Garden Service Suites at Times Square

3.5 out of 5
Garden Service Suites at Times Square
Times Square East No. 1, Berjaya Times Square, Jalan Imbi, Kuala Lumpur, Selangor

Reviews

5.0
Rating 10 - Excellent. 0 out of 8 reviews" "
Rating 8 - Good. 1 out of 8 reviews" "
Rating 6 - Okay. 4 out of 8 reviews" "
Rating 4 - Poor. 1 out of 8 reviews" "
Rating 2 - Terrible. 2 out of 8 reviews" "

4.8/10

Cleanliness

5.0/10

Staff & service

5.2/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

2/10 Terrible

Kim Fei

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Scam property... i want money back
This is a scam, the service apartment is not available. Contact number is not working... left stranded and had to look for alternative accomodation onsite. Money paid but totally uncontactable. I want my money back. I am a gold member of hotel.com, first time i am experiencing this. Utterly disappointed. Pls call me. I was waiting at call center for more than 1 hr and line was cut and no one return my call. I am consider to move my booking somewhere else. Call me at +65 80280056
Stayed 4 nights in Dec 2022
Response from Abdelrahman on 27 Dec 2022
Dear sir Regarding your booking we provide a room put we cant reach your number you provide at booking. We do our work with expedia not hotel.com And we provide our number too.I think there is missing information at hotel.com site not from our property.This is our contact number. 0169961535Hope to solve your issue with hotel.com the property arrange the room but no one contact.Even though if you come and there is no room hotel.com suppose to call the property and request to relocation.We are not scam we are genuine.Thank you

4/10 Poor

K, Melbourne

Disliked: Cleanliness, property conditions & facilities, room comfort
Little rundown
Good location. Room condition is little rundown. Though indicated as non-smoking room, definitely the smoking smell is there.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Big and comfortable room. Good for friends and family usage.
Stayed 5 nights in Dec 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
very disappointed
1st - there are no highlighted before i go must contact them... i carry my luggage to look for help... from east to west tower upstairs to downstairs 2nd - the floor mat is dirty, the floor is dust... 3rd - the worst the kitten very dirty...
Stayed 1 night in Aug 2017

6/10 Okay

Daymond

Disliked: Cleanliness, staff & service
Overall is fine with the facilities, dirty toilet. Old furniture. But comfortable room.
Stayed 2 nights in Jun 2017

6/10 Okay

Verified traveller

Have to call in advance for staff to meet you at the entrance lobby to pick up your room key. Staff response was good, eventhough we checked out at 6.15am, they answered our call and came to pick up the room key from us. Need to place a deposit of Rm200 per card key.

6/10 Okay

Dawson, California

Liked: Cleanliness, staff & service, room comfort
No front desk, sublease room from main building. F
Felt like second class people. No front desk. Men who operated Garden what ever were hush hush about us. Looked at reservation suspiciously. Awesome city, staff good but no front desk for Garden suites, REALLY

6/10 Okay

E, JAPAN

2４時間対応でないことが、不便だ。特にチェックイン時は誰かいてほしい。あと部屋の掃除など毎日行われていない。
Stayed 7 nights in Dec 2017