Flora by Crossroads Hotel Reviews

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Reviews of Flora by Crossroads Hotel

Flora by Crossroads Hotel

No. 66 Jalan Ampang, Kuala Lumpur

8.0

Very good

8.0/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

8/10 Good

Alviera

15 Feb 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amazing central location for an affordable price. Located right across Eko Rimba which I recommend for the canopy walk, and only a 2min walk away from Dang Wangi LRT station which opens up all of KL for the walking adventurer.

Stayed 9 nights in Feb 2024

6/10 Okay

yuk

15 Oct 2023

Liked: Staff & service

Stayed 3 nights in Oct 2023

6/10 Okay

ahmed

Travelled with family

8 Oct 2023

Liked: Staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Oct 2023

10/10 Excellent

Emmalinda

18 Aug 2023

Liked: Staff & service, property conditions & facilities

They didn’t clean our room during our stay

Stayed 3 nights in Aug 2023

4/10 Poor

Salmah

2 Jul 2023

Stayed 3 nights in Jun 2023

10/10 Excellent

Luis F

19 Jun 2023

Stayed 1 night in Jun 2023

8/10 Good

Luis F

16 Jun 2023

Stayed 4 nights in Jun 2023

6/10 Okay

David

Travelled with partner

28 May 2023

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

Good location. Advertised as having airport transfer. But never responded to any emails. Had to take a taxi and was told when we got there they don't do airport transport. Room was good but needs a small table and hair conditioner just too small. In afternoon could not cool down the room. It was worse when leaving as you have to takeout the card so air conditioner shuts off so room is even hotter when you return.

Stayed 5 nights in May 2023

10/10 Excellent

Michael

Travelled with partner

12 Mar 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff was very friendly and helpful.

Stayed 5 nights in Mar 2023

6/10 Okay

ARTYOM

29 Jan 2023

Disliked: Cleanliness, amenities, property conditions & facilities

It’s an okay place to stay for the price.

Stayed 2 nights in Jan 2023

6/10 Okay

brendan

18 Nov 2022

Liked: Staff & service, property conditions & facilities

As a budget hotel, it's above average. Staff are friendly and helpful (though at first they gave us a no-window room before we asked for a normal room). Another issue - my credit card was hacked and unauthorised payment made at midnight while using their wifi. I'm not sure weather or not related to their wifi router.

Stayed 1 night in Nov 2022

Response from Flora Hotel Management on 10 Dec 2022

Dear Brendan,Greetings from Flora by Crossroads HotelThank you for choosing to stay with us on your recent visit to Kuala Lumpur. It was our pleasure to host you at our property.Our sincere apologies for the issue related to your credit card, I can certainly assure you this was not related to our hotel or wifi network. We have advanced network security measures and multiple firewalls in place to prevent any such unauthorized access. Wishing you all the best and hope to welcome you back in the near future.

6/10 Okay

Azaiddy

27 Jul 2022

Stayed 4 nights in Jul 2022

4/10 Poor

Verified traveller

11 May 2022

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities, room comfort

Not comfortable

I booked a city view room and to my surprise I only view a not too clean window with flora deco outside the building. And the window is quite dirty tho. Toilet also can be more improved as there are dirt on the wall. Feeling a bit uncomfortable.

Stayed 1 night in May 2022

10/10 Excellent

Ayim

16 Oct 2021

Liked: Cleanliness, staff & service, room comfort

Comfy & pleasant

Nearest to the main landmarks, free parking, interior design was superb! Overall 9/10

Stayed 1 night in Oct 2021

10/10 Excellent

tien lam

5 Oct 2020

Liked: Cleanliness, staff & service, room comfort

Little gem in the city centre

Absolutely love this place, it is right in the city centre, not too far a walk from major attractions with LRT and monorail nearby. The view of KL Tower from the room is amazing. Although some reviews mentioned the busy road traffic during the day, I did not have that problem as I’m staying for 2 nights over the weekend! The room itself is nicely decorated, the only downsides are the rather old and worn beddings and bath towels, give them a change and everything is near perfect! The shower door is a problem too if you are big you might struggle to get in and close the door, a sliding door is more effective in such a tight space. Also, they made up the room in the evening, I was out for dinner and came back to a tidy room, how strange! Overall, happy stay :)

Stayed 2 nights in Oct 2020

2/10 Terrible

Verified traveller

Business traveller

6 Mar 2020

Disliked: Staff & service, amenities, property conditions & facilities

I’ve stayed at flora before , it was well taken care of but this time it was horrible. Tv wasn’t working, the trees are bushy and not trimmed and the promised city view is basically a street.

Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveller

Travelled with partner

26 Jan 2020

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very friendly from check in to checkout. All staff was kind and wanted to be helpful. Cute room with everything to feel at home. The only thing we felt we were missing was a hand towel. Great price. Fabulous location. And really good staff. Would highly recommend

Stayed 2 nights in Jan 2020

Response from Arian on 31 Jan 2020

Dear Guest, Greetings from Flora by Crossroads Hotel! Thank you for taking time to leave your kind feedback. We are extremely happy to learn you appreciated our staff, enjoyed our location and most importantly - felt at home! Which is the environment we aim to create for our all our wonderful guests. Thank you very much for your recommendation and feedback, it truly means a lot to us. Hoping to welcome you back in the near future, upon your next visit to Kuala Lumpur. Take care Warm Regards,

6/10 Okay

Verified traveller

Travelled with group

13 Jan 2020

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

The staff is very friendly and what we request provide the fast response. Disappointed is the toilet "handheld" shower head is not working properly. the pipe is leaking. Just able to use the "rain" shower head. inconvenient for us.

Stayed 1 night in Jan 2020

Response from Arian on 31 Jan 2020

Dear Guest, Greetings from Flora by Crossroads Hotel! Thank you very much for your kind feedback and also for choosing to stay with us on your visit to Kuala Lumpur. We are pleased to learn you found our staff friendly, attentive and quick, as our guests are our most important priority. Our sincere apologies regarding the issue you faced with the handheld shower, as it should have been working smoothly for your convenience. We have since had our maintenance team address it. Hope to welcome you back in the near future. It was a pleasure to host you. Wishing you all the best. Warm Regards,

6/10 Okay

Verified traveller

19 Dec 2019

Liked: Staff & service, amenities, property conditions & facilities

I arrived after 7pm at night after a long international flight, looking forward to getting to my room. Upon arrival, I was told my room was not yet cleaned, so I had to wait over 30minutes before I could check in. Must have been cleaned quickly as the towel was still dirty. Luckily the cleaning improved during my 7 night stay (perhaps it depends on the cleaning staff) The complimentary bottled water everyday was very welcomed and appreciated. Staff were very friendly and helpful. Rooms are very small with paper-thin walls, so very noisey during the night, hearing people come and go. Great location for train and monorail and the garden foliage covering hotel made it unique.

Stayed 7 nights in Dec 2019

8/10 Good

AZZ

Business traveller, Travelled with partner

20 Oct 2019

Liked: Cleanliness, staff & service, property conditions & facilities

near to klcc

Stayed 1 night in Oct 2019

Response from Arian on 26 Oct 2019

Dear AZZ, Greetings from Flora by Crossroads Hotel Thank you for choosing to stay with us on your recent visit and taking time to leave your kind feedback. Our team is glad to learn you appreciated our location, we sincerely hope you had a comfortable stay with us. Warm Regards,

8/10 Good

Verified traveller

Travelled with partner

6 Oct 2019

Liked: Cleanliness, amenities, property conditions & facilities

The place was clean and quiet. The room meets up to expectations but the service wasn't the best but was acceptable. Requested for hairdryer for 5 times but did not receive it once. The reception was nice and clean. overall the hotel was up to standard and a good experience.

Stayed 1 night in Oct 2019

Response from Arian on 10 Oct 2019

Dear Guest, Thank you very much for choosing to stay with us on your recent visit. We are happy to hear our rooms were up to your expectations. Please allow me to apologize in regards to the delay in responding to your kind request for an hairdryer. This should not have happened as we have ample units available at all times. We are very sorry for an inconvenience caused. Looking forward to welcoming you back in the future. Warm Regards,

8/10 Good

Verified traveller

Travelled with partner

18 Sept 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Good value for money and the staff was helpful just 10 minutes walk to the shopping center.

Stayed 3 nights in Sep 2019

Response from Arian on 23 Sept 2019

Dear Guest, Greetings from Flora by Crossroads Hotel Thank you so much for taking time to leave your kind feedback. We are absolutely thrilled to learn you found our team helpful and appreciated our location. We are always happy to assist & share our tips to ensure a memorable time in the city. Wishing you all the best. Warm Regards,

8/10 Good

Verified traveller

12 Sept 2019

Liked: Cleanliness, staff & service, property conditions & facilities

Amazing living wall at the front of the hotel. Lovely, helpful staff. Not much in the immediate area, but a 10-minute walk opens up a lot of shopping and dining options.

Stayed 3 nights in Aug 2019

Response from Arian on 16 Sept 2019

Dear Guest, Thank you so much for taking time to leave your kind feedback. We are very happy to learn you had a enjoyable stay with us and appreciated our green wall! Hoping to welcome you back to Flora in the near future. Warm Regards,

8/10 Good

Selvakumaran

10 Aug 2019

Liked: Staff & service, property conditions & facilities, room comfort

Disliked: Cleanliness

We had to ask them to clean the room and to get nee towels.

Stayed 4 nights in Aug 2019

Response from Manager on 12 Aug 2019

Dear Selcakumaran, Thank you for your kind response. We appreciate you taking time out of your day, to review our services. We aplogise for the lack of initiative on our side and hope you will come and stay with us again.

10/10 Excellent

Verified traveller

4 Aug 2019

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 11 nights in Jul 2019

Response from Arian on 5 Aug 2019

Dear Guest, Greetings from Flora by Crossroads Hotel Thank you very much for choosing to stay with us & taking time to leave your kind feedback. Your appreciation truly means everything to us. Looking forward to welcoming you back in the near future. Warm Regards,

8/10 Good

Verified traveller

4 Aug 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 7 nights in Jul 2019

Response from Manager on 12 Aug 2019

Dear Guest, Thank you for the kind response, We hope you will come stay with us again soon.

8/10 Good

Verified traveller

Business traveller, Travelled with group

31 Jul 2019

Liked: Cleanliness, staff & service, amenities

Some facilities in the restroom are not so well-designed. Every time when I finished the showering, some water leaked outside the showing room.

Stayed 3 nights in Jul 2019

Response from Arian on 2 Aug 2019

Dear Guest, Greetings from Flora by Crossroads Hotel Thank you very much for choosing to stay with us on your recent visit and providing your kind feedback for us. Please allow me to extend our sincere apologies for the issues you faced in regards to your shower room. Our drainage is designed to prevent any water from spilling out and therefore we will certainly have it addressed by our maintenance. We hope you will give us another chance to host you in the future. Thank you Warm Regards,

8/10 Good

Verified traveller

21 Jul 2019

Stayed 2 nights in Jul 2019

Response from Arian on 2 Aug 2019

Dear Guest, Greetings from Flora by Crossroads Hotel Thank you very much for choosing to stay with us and taking time to leave your kind feedback. It was truly our pleasure to host you & we look forward to welcoming you back in the near future. Warm Regards,

8/10 Good

Verified traveller

Travelled with group

14 Jul 2019

Liked: Cleanliness, staff & service, amenities

The hotel is fine, staff were friendly and helpful. Reasonable location, good value for money.

Stayed 1 night in Jul 2019

Response from Arian on 18 Jul 2019

Dear Guest, Greetings from Flora by Crossroads Hotel Thank you for choosing to stay with us on your recent visit to Kuala Lumpur and taking time to leave your kind feedback. It brings us a lot of joy to learn you had a comfortable stay and appreciated our team. Warm Regards,

8/10 Good

Verified traveller

10 Jul 2019

Stayed 3 nights in Jul 2019

Response from Arian on 13 Jul 2019

Dear Guest, Thank you for making us your preferred accommodation in Kuala Lumpur and taking time to leave your kind feedback. It would be our pleasure to welcome you back anytime in the near future. Thank you Warm Regards,

8/10 Good

Verified traveller

Business traveller

4 Jul 2019

Liked: Cleanliness, staff & service

Disliked: Amenities

price is high

Stayed 1 night in Jun 2019

Response from Arian on 8 Jul 2019

Dear Guest, Greetings from Flora by Crossroads Hotel Thank you very much for taking time to leave your kind feedback. We are very grateful for hosting you at our hotel on your recent visit. I am very sorry to hear you found our price to be high, our aim to always provide the best value to our esteemed guests. If you would consider staying with us in the near future, it would be our pleasure to ensure we meet your expectations. Wishing you all the best ahead. Warm Regards,

8/10 Good

Verified traveller

Business traveller

1 Jul 2019

Liked: Cleanliness

price a bit high

Stayed 1 night in Jun 2019

Response from Arian on 8 Jul 2019

8/10 Good

Verified traveller

Travelled with group

7 Jun 2019

Liked: Cleanliness, staff & service

Good & nice !

Stayed 1 night in Jun 2019

Response from Arian on 13 Jun 2019

Dear Guest, Greetings from Flora by Crossroads Hotel Thank you so much for choosing to stay with us on your recent visit. We are extremely pleased to learn you had an enjoyable stay. It would be our pleasure to welcome you back in the near future. Thank you Warm Regards,

8/10 Good

Jing Wen

21 May 2019

Liked: Cleanliness, staff & service, room comfort

Stayed 1 night in May 2019

Response from Arian on 23 May 2019

Dear Jing Wen, Greetings from Flora by Crossroads Hotel We would like to kindly thank you for choosing to stay with us on your recent visit. We sincerely hope you had a comfortable & memorable stay with us. Thank you Warm Regards,

10/10 Excellent

Stephanie

9 May 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A lovely hotel at great value

Overall i cannot fault this hotel. I arrived at 2am after a long travel and was greeted with a big smile and a polite manner. The service was excellent and they were always on hand to help with any questions I had. The facilities were good and had complimentary water on arrival with a clean bed and shower room. What attracted me was the outside of the hotel with the greenery growing up the wall, was so nice to see in real life. A 10minute walk to petronas towers and pretty much opposite the green Eco Park, was ideal location. I had a room facing the city and the only downside (not fault of the hotel) was the stream running behind it wasn't too attractive but above that was the city of KL which was cool.

Stayed 2 nights in May 2019

Response from Arian on 10 May 2019

Dear Stephanie, Greetings from Flora by Crossroads Hotel. Thank you very much from our entire team for your positive feedback and kind words. We are so thrilled to learn that you appreciated our service & our green wall up close and personal :) Thank you again for taking time to share your thoughts after your stay with us. We are humbled and encouraged to continue to do the best for our guests. Looking forward to welcoming you back in the near future upon your next visit to Kuala Lumpur. Warm Regards,

10/10 Excellent

Verified traveller

Travelled with group

6 May 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Near the center and the room is perfect. All staff are very friendly and helpful.

Stayed 2 nights in May 2019

Response from Arian on 8 May 2019

Dear Guest, Greetings from Flora by Crossroads Hotel. A big thank you from our entire team for your kind words, we truly cherish your appreciation. Looking forward to welcoming you back in the near future. All the best. Warm Regards,

8/10 Good

Verified traveller

10 Apr 2019

Stayed 1 night in Apr 2019

Response from Arian on 16 Apr 2019

Dear Guest, Greetings from Flora by Crossroads Hotel Thank you very much for choosing to stay with us & also for taking time to leave your kind feedback after your recent visit. We are very happy to learn you had a pleasant stay with us. It would be our pleasure to welcome you back in the near future. Thank you Warm Regards,

10/10 Excellent

Verified traveller

10 Apr 2019

Stayed 1 night in Mar 2019

Response from Arian on 16 Apr 2019

10/10 Excellent

PunitSolanki

Travelled with family, Travelled with partner

13 Mar 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

it is new and good. I liked the rooms, it is not fancy but a clean place and modern furniture.

Stayed 1 night in Mar 2019

Response from Arian on 19 Mar 2019

Dear Guests, Greetings from Flora by Crossroads Hotel Thank you very much for leaving your kind feedback. You satisfaction means a lot to us & it was our pleasure to host you at our property. Looking forward to welcoming you back in the future. Warm Regards,

8/10 Good

Verified traveller

Business traveller

12 Mar 2019

Liked: Staff & service

good location/easy parking

Stayed 1 night in Mar 2019

Response from Arian on 19 Mar 2019

Dear Guests, Greetings from Flora by Crossroads Hotel Thank you for choosing to stay with us on your recent visit to Kuala Lumpur and taking time to leave your kind feedback. You satisfaction is truly appreciated & it was our pleasure to host you at our property. Looking forward to welcoming you back in the future. Warm Regards,

8/10 Good

Verified traveller

Travelled with group

27 Feb 2019

Liked: Cleanliness, staff & service, property conditions & facilities

Good service. Convenient location. Clean environment

Stayed 1 night in Feb 2019

Response from Arian on 27 Feb 2019

Dear Guest, Greetings from Flora by Crossroads Hotel Thank you very much for taking time to leave your kind feedback after your recent stay. We pride ourselves on providing the best service and comfort within our means and very much appreciate your comments. It would be our pleasure to welcome you back in the future upon your next visit to Kuala Lumpur. Warm Regards,

8/10 Good

Verified traveller

27 Feb 2019

Stayed 1 night in Feb 2019

Response from Arian on 7 Apr 2019

Dear Guest, Greetings from Flora by Crossroads Hotel Thank you very much for choosing to stay with us & also for taking time to leave your kind feedback. We are very happy to learn you were satisfied with you stay. Hoping to welcome you back in the near future. Warm Regards,

10/10 Excellent

Verified traveller

22 Feb 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent proximity to local transit, and very walkable to all the major sites of downtown Kuala Lumpur. Rooms are modern and well maintained.

Stayed 2 nights in Feb 2019

Response from Arian on 25 Feb 2019

Dear Guest, Thank you very much for leaving your positive feedback after your recent stay with us. It truly means a lot to us to learn you enjoyed our location and appreciated out rooms! It would be our pleasure to welcome you back in the near future. Warm Regards,

8/10 Good

Lyana, Pahang, malaysia

12 Nov 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

It’s location is right in the city

Stayed 1 night in Nov 2018

Response from Arian on 14 Nov 2018

Dear Lyana, Greetings from Flora by Crossroads Hotel Thank you for your positive feedback & choosing to stay with us on your recent visit . We are very happy to learn you enjoyed our location. Looking to forward to welcoming you back in the near future. Warm Regards,

10/10 Excellent

Moleya

6 Nov 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

awesome place to stay - from the front desk to the management - they are superb friendly - definitely will comeback to stay here again and recommend my friends

Stayed 2 nights in Nov 2018

Response from The Flora by Crossroads Hotel Team on 8 Nov 2018

Dear Moleya, Thank you for your message. We are thrilled that you had a good stay here and look forward to your next visit. Please let us know when you're back again and if there is anything we can do for you in the meantime. Kind regards, The Flora by Crossroads Hotel Team

10/10 Excellent

Vera, Austria

2 Sept 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great value

We stayed for 8 nights. The location is great and close to a lot of sights as well as a train station close by. The room is small but modern, cozy snd clean. Tbe staff is very friendly and helpful. Highly recommended!

Stayed 8 nights in Aug 2018

Response from Arian on 20 Sept 2018

Dear Vera, Greetings from Flora by Crossroads Hotel Thank you very much for your lovely feedback and also for staying with us on your recent visit to Kuala Lumpur. We are thrilled to learn you enjoyed your stay and appreciated our team. Your recommendation and support truly means alot to us. Looking forward to welcoming you back in the near future. Warm Regards,

10/10 Excellent

Peanuts, Malaysia

10 Jun 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

comfortable hotel

value for money, great location. near jakel mall. new hotel and comfortable. clean also friendly staff. I will recommend this hotel to my friends and family. it's worth the money

Stayed 1 night in Jun 2018

Response from Arian on 11 Jun 2018

Dear Guest, Thank you so much for your wonderful feedback of your recent stay with us. It was truly our pleasure to host you & we look forward to welcoming you back upon your next visit to Kuala Lumpur.

8/10 Good

NG

12 May 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Response from Arian on 22 May 2018

Dear Ng, Greetings From Flora by Crossroads Hotel Thank you for choosing to stay with us on your recent visit to Kuala Lumpur & leaving your kind feedback. We are very happy to learn you had a comfortable stay at our property. We look forward to welcoming you back in the near future. Warm Regards,

4/10 Poor

Verified traveller

7 May 2018

Disliked: Property conditions & facilities

Not really enjoy the hotel, the sound insulation is bad and the smell of room is like...

Stayed 2 nights in Apr 2018

Response from Arian on 9 May 2018

Dear Guest, Thank you for choosing to stay with us and taking time to share your feedback. We believe our guest rooms should always smell fresh and feel inviting and therefore would like to extend our sincere apologies for any discomfort you experienced during your stay with us. If you would give us another opportunity, it would be our pleasure to host you again and provide you with the superior service and quality you expect. Wishing you all the best Warm Regards,

10/10 Excellent

Verified traveller

14 Apr 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Brand new hotel

Brand new hotel, clean and comfortable rooms. The staff was very nice and friendly.The hotel is very well located hundred yards from an underground. Restaurants within walking distance.

Response from Arian on 20 Apr 2018

Thank you so much for your positive review of our establishment and team. It brings us great joy to learn that you had a memorable experience staying with us. Please do keep us in mind upon your next trip to Kuala Lumpur, it would be our pleasure to welcome you back.