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Reviews of First and New Star Hotel

2.5 out of 5
First and New Star Hotel
No 2, Jalan Metro Pudu 2, Fraser Business Park, Off Jalan Loke Yew, Kuala Lumpur

Reviews

5.6
Rating 10 - Excellent. 1 out of 34 reviews" "
Rating 8 - Good. 12 out of 34 reviews" "
Rating 6 - Okay. 7 out of 34 reviews" "
Rating 4 - Poor. 6 out of 34 reviews" "
Rating 2 - Terrible. 8 out of 34 reviews" "

5.4/10

Cleanliness

5.8/10

Staff & service

5.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Stayed 3 nights in Dec 2018

8/10 Good

Karin, Adelaide

Liked: Cleanliness, staff & service
Overall, the First and New Star hotel offers standard accommodation at a value for money price. Being situated close to Chan Sow Lin train station, transport into city is readily accessible and there are two excellent shopping malls within walking distance, as well. Towels and sheets could be better and there's also a rather noisy karaoke bar nearby but, apart from this, it's actually a quite a clean, comfortable and affordable choice of hotels to consider staying in when when visiting K.L. Friendly, helpful service being another plus.
Stayed 16 nights in Sep 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Value for the price. What could you expect for this low price? Accept it before you book.
Stayed 7 nights in Dec 2017
Response from kk chan on 26 Dec 2017
thank you

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Not recommended. Very noisy. Can't sleep at all. Surrounding with pub and discotheque. Noisy from 9pm until 6am.
Stayed 1 night in Oct 2017
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Not for me..
The staff was very helpful...that was the best thing about it...but the room was like a tumb ,not a single window & hardly any oxygen...at least they could inform about that before booking

2/10 Terrible

Help, worldwide

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
big disappointment
booked standard room with queen size bed no queen size beds in hotel being big persons we struggled with sleepless night air conditioning screamed all night with blanket cover smelling of someone s Odour size of bathroom was one metre by three metres couldn't sit on toilet cause sink was in THE way probably if your very small you could get on toilet but not European size THE ONLY PLUS WAS PHONING HOTEL .COM FOR THEY DONE EVERYTHING IN THEIR POWER TO RESOLVE THE NIGHTMARE SO THANKS HOTEL.COM

4/10 Poor

Gary Tung

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The receptionist need to change their styles.
I booked the room with Queen bed but when the times I checked in they give a single bed and change me the Queen bed rates. And the toilet is too small for adults.

8/10 Good

Jason, uk

Liked: Staff & service, room comfort
great for budget travellers
good air con , good wifi , comfy bed , hot shower , plenty of local food in area, super market open 24/7 , train station few steps away China town 4 stops away cost of 2 euro s there in ten minutes coach terminal 4 stops away only 6 euros to melaka, very helpful staff! GREAT BUDGET HOTEL
Response from General Manager on 16 Dec 2016
Noted

8/10 Good

Daniel Ki Shing

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and clean hotel
It's amazing as the staff is friendly.
Response from General Manager on 4 Dec 2016
Thank you

8/10 Good

Gooneswaree

Liked: Staff & service
Affordable for one night stay
For one night stay, it was good!
Response from General Manager on 4 Dec 2016
Thank you

4/10 Poor

Paul

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Clean room, near LRT, but noisy within.
Friendly reception staff, very close to the LRT transport. Rooms have paper thin walls, made worse with an adjoining door attached. Karaoke noise heard every evening of my stay, from 9.30pm till 5am. Lot's of the guests seemed to be coming and going at all hours through out the night and early morning. Great TV screen,clean new beds and bedding. Bathroom was dirty and the room was not cleaned at all during my seven night stay.
Response from General Manager on 4 Dec 2016
Noted.

6/10 Okay

Paul

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Near LRT and Night Clubs.
The Hotel was good for the amount I paid, I didn't really appreciate the area so much, nightclubs and Karaoke, but that was a personnel thing. The rooms have very thin walls and plenty of Karaoke noise from the local area from around 9pm till 5am every night of my stay. The reception staff where very friendly and helpful. There was no house keeping throughout my stay of 7 nights. The bed's seemed new and the bedding was very clean and also new. The rooms seemed recently re-decorated,but the bathroom needed a good clean and my room had a great LCD TV. My room was infested with very small termites that got every where, including on me. I've experienced these before, but not to this extent. I moved out when the price per night increased, making other Hotels in the area a better deal.
Response from General Manager on 4 Dec 2016
Noted

4/10 Poor

Sharon, Brisbane

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible!!!
Room very small with mouldy smell. Bathroom very basic and tiny. Shower was over toilet with a large window into room. Staff very unhelpful and make you wait with no explanation why. Sign in reception says rooms can be rented by the hour, which is an indication of the clientele. We left at 2.30am for early flight and had to hassle with reception guy for deposit back. We stayed 2 nights on the way to Vietnam and room wasn't serviced at all. They advertise room service but this does not exist. Overall disappointing and I would not recommend it at all
Response from General Manager on 4 Dec 2016
Noted

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Response from General Manager on 4 Dec 2016
Noted

8/10 Good

Kooch

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 4 Dec 2016
Thank you

8/10 Good

hassan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel ok
Response from General Manager on 4 Dec 2016
thank you

10/10 Excellent

Zunaidi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019

8/10 Good

taxi, 三県県

Disliked: Cleanliness, room comfort
LRTの駅からも近く、またKLセントラル、バスターミナルにも近いアクセスの良さ
LRT駅、chan sow linより徒歩3分。ロビーは狭いが、ホテル従業員は親切。禁煙ばかりのホテルにあって 喫煙可能。愛煙家にとりOK.全般てきにせいけつであるがシャワーの水圧が低い。 アメニティーがないので、歯ブラシ、シャンプーは必携
Stayed 5 nights in Apr 2018
Response from kk chan on 25 Apr 2018
Thank you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
convenience
convenience
Response from kk chan on 20 Apr 2018
Thank you

6/10 Okay

CHANGHYUN

Disliked: Cleanliness, staff & service
카운터에 가니까 추가적으로 텍스 내랍니다 하루에 10링깃씩.. 13일이니 130링깃.. 이 얘기 나누면서 어리둥절하고있다가 카운터에 기어가는 작은 개미를 꾹 눌렀는데 그것들이 방에서도 등장하네요.. 덕분에 주변에서 모기약 구입 필수고요.. 방에 창문하나 없는 단독실이었고 벽 모서리마다 금이 나가있어서 거기서 개미가 나옵니다 화장실도 퀘퀘하고 찝찝해서 통로에 솔이 있길래 가져다 치약으로 타일 왁싱까지 했습니다. 비누 샴푸없어서 다 준비한거로 써야되고 부족하면 다 사야됩니다. 유일하게 녹색 핸드워시 폼 있는데 찝찝해서 전혀 안썼네요. 건너편에 빨래방이 있긴 하던데 그냥 숙소에서 손빨래 하며 지냈습니다. 세면대에 물 받아두고 빨래 하려고하면 누렇던 그 물들이 아직도 아련히 생각나네요. 중국인들이 운영하고 주인아주머니는 낫배드인데 나머지 남직원들은 존나 야리거나 썩은표정.. 푸두쪽이고 지하철 역 바로 앞이라 그거 하나만 딱 좋고 모든게 찝찝해서 하루빨리 나가고싶던 열흘이었습니다. 심지어 마지막 나오던날 짐 싸다가 타일바닥에 미끌어서 손가락까지 골절되버려서 추후 촬영일 하는데 굉장히 불편하고 불쾌하고 뭐 하나 마음에 드는것이 없네요. 그저 저렴하게 있고싶다면 말리지 않겠지만 소중한 하루하루를 마무리짓는 안락한 숙소를 생각하시는 분이라면 절대 이곳은 추천 하지 않겠습니다.
Stayed 14 nights in Oct 2017
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

Eric Chua, Chan Sow Lin

Liked: Cleanliness, staff & service, property conditions & facilities
很薄的被。。
这家酒店的被很薄 很容易冷。。
Stayed 1 night in Aug 2017

8/10 Good

Eric Chua, Chan Sow Lin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Cheap And Best Hotel 很便宜也很舒适的酒店
很好的酒店 符合我的要求 又便宜 只是冲凉房如果再大一点点然后水再大一点就很好了 地理位置不错 通常找到附近LRT的Hotel都比较贵一点 不过这家的酒店的LRT STATION刚好的又在Chan Sow Lin然后要去Sentul Timur或者选择要去Putra Height还有Ampang都不用转站 然后要从LRT去Hotel有通一条桥 也不用绕一大圈回去Hotel也不用花钱坐Teksi回去 要去Times Square只是要去Hang Tuah 才3个STATION而要去BUS STATION大约才5个STATION 然后Hotel附近的Shopping Mall很适合我 因为我比较喜欢逛家具类型的商家 坐不到3块钱的Grab就能到Ikea了 如果High Fare就比较贵一点 可能升至10块都可能 我这边住的时候刚好是Malaysia Seagames的时候 再刚好的Grab也有出Promo Code 6块以下免费 所以我这几天的Grab费用就出不到20块 全部都是promo code来帮助了我的Grab费用 这是一家方便又低价的酒店 这家酒店帮到很多低Budget的客人 可是客人都不知足 还点差评给这家酒店 我差一点都不要住这家酒店了 还好不能退款 要不然我早就住更贵的酒店了 然后现在点差的是这家酒店的缺点 那时候这家酒店的4楼Wifi不是很好 不过我有告诉了他们 他们也好像爱理不理的 到了最后第2天的时候才帮我解决这个问题 所以我决定给4星！
Stayed 6 nights in Aug 2017

8/10 Good

Nim, BKK

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Nice staffs,Close to LRT(Chan Sow Lin Station)
Nice staffs,Close to LRT(Chan Sow Lin Station) No shampoo conditioner just soup only No window room NoT.V. No refrigerator
Stayed 2 nights in Aug 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Quite good but the room is quite small. Room is clean but a little bit hard to find.

2/10 Terrible

Hans Darrick

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dårlig
Dårlig

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ikke anbefaler
Ikke anbefaler. Masse bråk.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
very bad Hotel in very bad Place! it is hard find the hotel with car or taxi! i Will not recomend
Response from KK Chan on 4 Dec 2016
It should not be a problem to find our location because besides individuals, nowadays many Taxi drivers are using GPS too.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Response from General Manager on 4 Dec 2016
Thank you

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
もう泊まりたくない。
4階のwifiが通じない。スタッフに何度お願いしても、直しておくねと口だけで直してくれません。 さすがにもう言うのも面倒臭くなって、というより言っても無駄だと思い、隣の駅のスタバまで毎日通ってwifiを使用してました。 あと、バスタオルを交換してほしくてフロントまで持って行ったら、なんで汚れたタオルをこんなところまで持ってくるの？ハウスキーパーに言ってよと言われましたが、そんな説明もなかったし、ハウスキーパーが誰で、どこにいるのかもわからない。 隣の部屋との壁が激薄。最悪なことに隣に宿泊してた人達のSEXする声が丸聞こえで、毎日終わるのを我慢してました。 すぐ近くにモスクがあり、爆音で太鼓を叩いてマイクを使って音を立てます。22時位からかな？何度も起こされました。 スタッフは全員中国人で、表面はいいけど何もしてくれません。夜勤の男性スタッフは言葉も乱暴で、すぐしかめっ面をしますし、女性は恐いと思うかも知れません。
Response from KK Chan on 4 Dec 2016
noted

6/10 Okay

Tom, Eltville

Einfaches Hotel, gut gelegen
Einfaches Hotel, gut gelegen. Wer wenig für die Übernachtung ausgeben möchte, aber in einer einfachen aber sauberen Unterkunft schlafen möchte, der ist hier richtig. Die Zimmer sind sauber und meist gepflegt. Ein preiswertes Hotel mit Zimmer, die grundlegenden Bedürfnisse - Klimaanlage, Wasserkocher, Badezimmer, Bett mit Decken und Fenster haben.
Response from KK Chan on 3 Jan 2017
Noted

2/10 Terrible

匿名, 日本

Disliked: Staff & service, property conditions & facilities, room comfort
チェックインの際、50リンギットのデポジットが必要です。60リンギット程しか持っていなく、近くに両替所もなかったため、他の通貨で支払うか後で払えないかとお願いするも支払わないとチェックインさせてもらえず。残りのお金では食事も出来なかったため、電車にのって両替に行くことになった。夜の到着ですごく疲れた。決まりとはいえ、全く融通を聞かせてくれないので困った。expediaの確認画面にはデポジットのことは、すごく小さく書かれていて読み落としするので注意です。 禁煙ルームをリクエストしていたが、喫煙ルームに通されたため、禁煙ルームに変えてもらったが灰皿のある部屋にまた通された。信じられなぐらいのタバコ臭さで宿泊中は鼻がいたくて辛かった。窓と入口のドアを開けて換気していたが、トイレの換気扇かどこかから、他の部屋の臭いが入ってくるのか、すぐにタバコ臭くなる。タバコが嫌いな人は、泊まらないほうが良いです。 ホットシャワーは水圧、温度共に良好です。 部屋自体は建物は古いものの良く掃除されていて清潔です。 アメニティーはバスタオルのみで石鹸などありません。 立地はchan sow linの駅から出ている渡り廊下的なのを歩いて5分ぐらいですが、廃墟みたいなビルを通らないと外に出れないので、夜は怖いです。 回りはクラブ的な所とかカラオケとかがあって、怪しげな雰囲気です。騒音もあります。コンビニやレストランもあります。 女性の一人旅はオススメできません。男性や安く泊まりたい方には良いかもしれません。
Response from KK Chan on 4 Dec 2016
noted

8/10 Good

Mario, Hamburg

Liked: Staff & service
Disliked: Cleanliness
Good price in good location
The hotel is located in Frasier Business Park, where not too much business is going on, but many very good eating options (Fish ball, Beef Noodles, Seafood) are around. Directly at the public transport station Chan Sow Lin. Room with window is a good option, otherwise the typical Malaysia hotel room smell will annoy you. Aircon is strong. Cleanliness of the bed linen could be better, note that the rate you get on hotels.com is cheaper then the walk in rate.
Response from General Manager on 4 Dec 2016
Thank you

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Drecksloch
Natürlich kann man für den Preis für ein Doppelzimmer nicht viel erwarten. Sauber jedoch sollte es immer sein und das war es in diesem Hotel definitiv nicht!! Ich verstehe nicht wie Expedia diese Unterkunft anbieten kann. Die Betten sind voller Haare. Es gibt nur eine Plüschdecke mit riesigen gelben Flecken, also schliefen wir gezwungenermaßen die erste Nacht ohne Decke! Die Toilette wies eindeutige große Flecken eines vorherigen Gastes auf. Selbst die Fenstervorhänge hatten riesige Flecken!! Eine/en Putzfrau/mann hat dieses Zimmer länger nicht gesehen. Wir hatten unseren Aufenthalt für 6 Nächte geplant, sind allerdings direkt am nächsten Morgen in ein anderes Hotel umgezogen. Unzumutbar!!!
Response from KK Chan on 4 Dec 2016
noted