In-room safe, desk, free WiFi, wheelchair access
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Reviews of D'Metro Hotel

3 out of 5
D'Metro Hotel
No 10, Jalan Nelayan D 19/D, Seksyen 19, Shah Alam, Selangor

Reviews

7.2

Good

Rating 10 - Excellent. 5 out of 21 reviews" "
Rating 8 - Good. 7 out of 21 reviews" "
Rating 6 - Okay. 6 out of 21 reviews" "
Rating 4 - Poor. 1 out of 21 reviews" "
Rating 2 - Terrible. 2 out of 21 reviews" "

7.8/10

Cleanliness

7.0/10

Staff & service

10/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Mohd Khairul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not bad except for the AC not cold enough
1) Room AC Not cold enough. 2) Staff asked me to park behind the hotel. That alley looked dangerous. I don’t want to take the chance. So I parked at the public parking, I didn’t display any parking coupon. Maybe I’m lucky because no ticket was issued by any authorities. Most of the staffs there are Indian immigrant workers. No issues with that. They were alright and nice mannered. Totally no issues👌. Rooms are squeaky clean👌. Toilets are very clean totally not any stains. Only thing is there are no proper parking at the hotel. Otherwise every thing good. Worth the money spent.
Stayed 1 night in Mar 2023
Response from D'Metro Hotel on 20 Mar 2023
Dear Mohd Khairul, we are glad that you had a nice stay at our hotel recently and hope to welcome you again in the near future. We are sorry to cause you inconvenience about our AC not functioning properly and limited parking access. As you know, your comfort and your feedback is our priority and we strive to improve every day. Last but not least, we always waiting and love to see you guys back soon. Thank you.

10/10 Excellent

Sreedaran

Stayed 1 night in Jan 2023
Response from Nadiah on 9 Mar 2023
Dear Sreedaran, We are glad that you had a wonderful stay at our Hotel recently and hope to welcome you again in the near future. We are sorry if you had experienced any inconvenience. As you know, your comfort and your feedback is our priority and we strive to improve every day. Last but not least, we always waiting and love to see you guys back soon.

10/10 Excellent

Ismah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

6/10 Okay

Ayim

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2021

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
budget hotel but value for money
Stayed 1 night in Dec 2019
Response from Atiqah on 19 Dec 2019
Dear guest, We greatly appreciate your staying with us. Thank you for all your support and choosing our hotel as your accommodation. We hope that you always keep in touch with us. We're sorry for any convince that you've experience. As a you know, your comfort and review is our priority. Last but not least, we always waiting and love to see you guys back soon

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Room booked online not available during checkin
I booked and pay for family room. But the front desk told me that family room not available when i check in. They only can provide me a normal queen room with an additional single bed. After add the single bed, the room was very spaceless, not comfortable for us. I called hotels.com today and d'metro hotel told them this is due to their system error...really disappointed with their service.
Stayed 1 night in Jul 2019
Response from A on 22 Jul 2019
Dear Guest, Thank you very much for choosing to stay with us during your recent trip to Shah Alam. Please accept our apologies for the inconveniences experienced in your room.

6/10 Okay

Awang Khairulnizam

Stayed 1 night in Apr 2019
Response from ASIK on 7 May 2019
Dear Guest, Thank you for staying in our hotel and the positive feedback.We hope to see you again and have another wonderful stay with us. Thank you.

8/10 Good

nik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Abu on 29 Mar 2019
Dear Guest, Thank you for your fantastic review. We are indeed pleased and delighted to know that you had an enjoyable stay with us. Once again, thank you and we hope to see you again soon.

8/10 Good

Verified traveller

Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Abu on 24 Jan 2019
Dear Guest, Thank you for staying in our hotel and the positive feedback.We hope to see you again and have another wonderful stay with us. Thank you.

2/10 Terrible

Teik Hein

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

6/10 Okay

Khalid

Liked: Cleanliness
Disliked: Staff & service
Budget stay in the Shah Alam
The check in experience is horrible as the one who handle it is not Malaysian, but foreign worker. The room are quite clean. but the bathroom floor is slippery like it covered in soap and also the shower head is leaking. The bed are comfortable to crash and sleep. Same with check-out, the guy who receive my key card asking his co-worker to check my room first and saying rudely if I break anything I had to pay. And again, its a foreign worker.
Stayed 1 night in May 2018
Response from CY Chen on 21 May 2018
Thanks for highlighting the issue. Will certainly look into it.

10/10 Excellent

Mohd Yusoff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap, comfortable and strategically located
Response from CY Chen on 21 May 2018
Thanks for your kind Compliment. It means a lot to us. We look forward to welcoming you again in the near future.

8/10 Good

Chandramukee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from CY Chen on 21 May 2018
We are glad that you enjoyed your stay with us.

8/10 Good

Zamzuri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018
Response from CY Chen on 2 Feb 2018
Thank you for staying with us

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice and cheap
their receptionist are really nice. the room also clean and cheap

10/10 Excellent

hajar, kl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
superb hotel plus with the budget
it is affordable price plus with the great services and facilities

4/10 Poor

M. Adil, MY

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
New hotel in town.
This hotel is one of the newest hotel in town. I book for deluxe room with window. Stay for 3 nights. Room is just nice as it is new. The problem is their services. My shower heater not working. Ask the hotel maintenance to check, but no progress until I checked out. Also they didn't tidy the room every day, not restock the drinking water bottle and 3 in 1 drink sachets. Better check out every day and check in back to get more satisfaction. Overall not recommended until they improve their services.

6/10 Okay

Nur Azwa Binti

Stayed 1 night in Mar 2023
Response from Nadiah on 9 Mar 2023
Dear Nur Azwa, We are glad that you had a wonderful stay at our Hotel recently and hope to welcome you again in the near future. We are sorry if you had experienced any inconvenience. As you know, your comfort and your feedback is our priority and we strive to improve every day. Last but not least, we always waiting and love to see you guys back soon.

6/10 Okay

Verified traveller

Stayed 1 night in Jun 2017