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Reviews of D Loft Hotel

2.5 out of 5
D Loft Hotel
109, Jalan Petaling, Kuala Lumpur, Kuala Lumpur

Reviews

6.8
Rating 10 - Excellent. 2 out of 5 reviews" "
Rating 8 - Good. 0 out of 5 reviews" "
Rating 6 - Okay. 1 out of 5 reviews" "
Rating 4 - Poor. 2 out of 5 reviews" "
Rating 2 - Terrible. 0 out of 5 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Chee Weng

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Close to train station.
Stayed 4 nights in Dec 2023

10/10 Excellent

Vasita

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room small but perfect location. Near MRT station and Chinatown Walkable to 7-11, KK Mart and Food Street.
Stayed 1 night in Sep 2023

10/10 Excellent

Tracey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Although the room was small it was spotlessly clean. The staff were friendly and polite. There was free tea, coffee, juice and basic breakfast offered downstairs. The location is wonderful…walking distance to the many restaurants in Chinatown. Also great shopping at Pentaling Street and Central Markets. We would definitely come back here for it convienient location.
Stayed 2 nights in Jun 2023

4/10 Poor

Tik Fai

Stayed 2 nights in Mar 2023
Response from D Loft Hotel on 20 Mar 2023
Dear valued guest,Thank you for taking the time to rate your recent stay with us. We are sorry to see that your experience did not meet your expectations.As we value all guest feedback, we would appreciate any additional information you may have regarding your stay to help us improve our services for future guests.Thank you for choosing to stay with us, and we hope to have the opportunity to better serve you in the future.Best regards,D Loft Hotel

4/10 Poor

Nolwenn

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from D Loft Hotel on 7 Mar 2023
Dear Notwenn,Thank you for sharing your feedback with us. We are sorry to hear that your recent stay at our hotel did not meet your expectations and that you felt a 4 out of 10 was an appropriate rating for your experience. We strive to provide all of our guests with a memorable stay, and we apologize for falling short in your case.We would appreciate it if you could share more specific details about your experience with us so that we can address any issues you encountered and improve our services going forward. Your satisfaction is our top priority, and we want to ensure that all of our guests leave our hotel feeling happy and fulfilled.Once again, we apologize for any inconvenience you may have experienced during your stay, and we hope to have the opportunity to welcome you back in the future and provide you with a superior experience.Best regards,D Loft Hotel