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Reviews of Carlton Hotel Shah Alam

3 out of 5
Carlton Hotel Shah Alam
No. 1 Persiaran Akuatik, Seksyen 13, Shah Alam, Selangor

Reviews

6.8
Rating 10 - Excellent. 9 out of 43 reviews" "
Rating 8 - Good. 12 out of 43 reviews" "
Rating 6 - Okay. 15 out of 43 reviews" "
Rating 4 - Poor. 2 out of 43 reviews" "
Rating 2 - Terrible. 5 out of 43 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

6.2/10

Property conditions & facilities

Reviews

8/10 Good

Muizuddin

Liked: Staff & service
Disliked: Property conditions & facilities
The aircond was in poor condition. At Max but still not cool. The hall on each floor in front of the lift were smelly. Other than that, everything is good. The food was good.
Stayed 3 nights in Feb 2020

2/10 Terrible

LEE

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
BAD EXPERIENCED
Book a room with non-smoking guestrooms, but ended getting a room that filled with smoking odor bcos it is a free-smoking guestroom with an ashtray. Erghh. My room was a adjoining room with noisy next door guest, they also smoke in their room which the smoke smell can filled up our room through connecting door. You know this kind of feel when u didnt smoke and u are a women. Then, when i request for a room change, the receptionist decline with a fullhouse reason. 11pm, i cannot stand anymore with the smell, checkout and find another place to stay.
Stayed 1 night in Jan 2020

10/10 Excellent

Marhalim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

8/10 Good

Imazafifa

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2020

8/10 Good

Arrifin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2019

6/10 Okay

Sharifah Fadzlon

Business traveller
Stayed 1 night in Nov 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Not worth
Not so good , price expensive but its like staying at budget cheap hotel
Stayed 1 night in Aug 2019

6/10 Okay

KHAIRUL

Stayed 1 night in Dec 2018

8/10 Good

Mdsidek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice dispointted when the breakfast foods is not refilled by the hotel. The foods already finished at only 8:00 and no refilled.
Stayed 1 night in Nov 2018

8/10 Good

Atiqah, My

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Room is big for two persons.
Stayed 1 night in Nov 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Could be better
The hotel is a bit run down but still acceptable for a short overnight stay. Affordable pricing comes with a breakfast.
Stayed 1 night in Oct 2018

4/10 Poor

Norazlena

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad experience ! Old hotel ! Sad ! Not same in internet picture .
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Berhampiraj dengan pasaraya dan di tengah bandar.juga berhampiran dengan stesyen bas ekspres sementara.
Stayed 2 nights in Oct 2018

6/10 Okay

Nor, Ipoh, Perak

Liked: Staff & service, room comfort
First room assigned reeked of cigarette despite requesting for non smoking room. Luckily the hotel readily switched us to a non smoking room upon request. Toilet was spartan but clean. Linen was clean. Carpet felt slightly dusty. Generally ok
Stayed 1 night in Sep 2018

6/10 Okay

Sulaiman

its moderate..
the hotel need to improve and upgrade its facility..look ageing n need cleaning compound
Stayed 4 nights in Aug 2018

8/10 Good

Saw, Malaysia

Liked: Staff & service
Nice n quiet
Suitable for me because I like quiet environment. A lot of private parking bays.
Stayed 2 nights in Dec 2017

6/10 Okay

Abu, Manchester

Disliked: Property conditions & facilities, room comfort
Got a torn door inside of the hotel room..
It's Okay... It just had some secret door that can be lead to another room. These door can be only been accessible by the outsiders from another room. It would be best if there's no secret door in every room at the hotel. Please improvise on that. (,^^)
Stayed 1 night in Dec 2017

8/10 Good

mahdzir

Liked: Cleanliness
Value for money.
Its value for money especially for those are looking for low price. its 3 star hotel. only the room condition looked old design and outlook.
Stayed 1 night in Nov 2017

6/10 Okay

Verified traveller

Liked: Staff & service
only ok
room for 1 night only
Stayed 1 night in Aug 2017

8/10 Good

Shaifudin

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017

8/10 Good

Mohd Asharaf

Liked: Cleanliness, property conditions & facilities, room comfort
Value for money
Stayed 1 night in Jul 2017

10/10 Excellent

NIRAJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best value hotel near KLCC
Amazing central hotel near KLCC and Hard rock Cafe. Clean good rooms. Helpful staff. Good breakfast. Easy Parking for Cars. High grade security in house.
Stayed 1 night in Jun 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
no comment
only comfort is the air-con is good.
Stayed 1 night in Jun 2017

6/10 Okay

LEW

Disliked: Cleanliness, property conditions & facilities
hotel quite old. no renovation.

10/10 Excellent

Norshilinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly & clean accommodation...
The hotel staff is very friendly & very helpful indeed... overall cleanliness of the property is very good. Free inroom Internet very fast...

6/10 Okay

nidzamuddin

Liked: Staff & service, room comfort
Good location
Lousy internet. Breakfast moderate. No refrigerator

6/10 Okay

syed

Liked: Cleanliness
Close to Meeting place
WiFi terrible. Logged into wifi but no internet access although mentioned availability in room. Last time I stayed it was only available at lobby area and it was mentioned that way, so no harm. Refrigerator none although the place is there. Socket at bed not available. I think it is a necessity to charge Handphone

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Ok
So far ok. Staff should be more friendly even though we arrived late, he should assist us properly. We need to ask him whatever we would like to know, he kept silence like we know everything about the hotel. They should check the telephone works or not in the room. Do not drill something at night, we want to sleep peacefully at these hour!

6/10 Okay

Verified traveller

Liked: Staff & service
hotel Location
traffic jam during after office hour, wifi connection poor connection.

10/10 Excellent

Syed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

Nur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sgt puas hti
Puas hti sgt.. frendly staff even i cek in tgh malam
Stayed 1 night in Dec 2018

6/10 Okay

øystein

Liked: Staff & service
Disliked: Property conditions & facilities
Slitt hotel
Var der pga svømmekonkuranse .finnes ikke noe annet der .30 min med taxi til Kl

10/10 Excellent

Buhari, Johor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Selesa dan terbaik, layanan yang baik dan bilik air yang bersih serta penghawa dingin yang menyejukkan lagi suasana di dalam bilik hotel ini. Sarapan makanan yang mengenakkan . Terdapat pelbagai makanan pilihan. Landskap yang cantik di dalam hotel terutama di bahagian lobby. suasana di dalam bilik yang selesa dan cantik dan harmoni. Penggunaan streka yang baik. Terima kasih atas segalanya. Wasalam
Stayed 1 night in Mar 2018

6/10 Okay

Verified traveller

Disliked: Room comfort

6/10 Okay

Verified traveller

Memuaskan dan memperbaiki lagi perkhidmatan dan keselesaan pengguna

6/10 Okay

Verified traveller

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
hotel yang bersih, selesa dan mudah untuk parking
tempat penginapan yang selesa dan berpatutan dengan harga yang rendah

10/10 Excellent

Sharafi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
keselesaan biasa,.breakfast kurang menarik.,bilik air untuk air panas rosak.Tiada peti ais didalam bilik.