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Reviews of Bintang Fairlane Home

3 out of 5
Bintang Fairlane Home
Bukit Bintang, 23 Jalan Bukit Bintang, Kuala Lumpur, Kuala Lumpur

Reviews

5.8
Rating 10 - Excellent. 3 out of 10 reviews" "
Rating 8 - Good. 1 out of 10 reviews" "
Rating 6 - Okay. 1 out of 10 reviews" "
Rating 4 - Poor. 2 out of 10 reviews" "
Rating 2 - Terrible. 3 out of 10 reviews" "

6.2/10

Cleanliness

6.4/10

Staff & service

4.0/10

Amenities

6.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Kelvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended for everyone who want to stay near Bukit bintang. really good service at everything! love it! i even extend two more night cause i only book one night by this app.. thank youu!
Stayed 1 night in May 2019

2/10 Terrible

KH

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Easily see ants and cockroach around, basin and bathtub blocked, flooded when taking bath,. Air-conditioning not cooling enough, strange smell in the room.... Just have a feeling this property had been left empty for months... This is really a disappointed option to stay, luckily just for one night. Couldn't believe it's a choice hotel from Expedia, what a shame....
Stayed 1 night in May 2019

4/10 Poor

Ahmad

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Hotel review
The only problem was it was hard to contact the guy who rented the room to me took almost 2hr to get my key
Stayed 3 nights in Mar 2019
Response from Nana Fabean on 31 Mar 2019
First of all we would like to thank you for choosing us as your preferred homestay. It is good to have some feedback and comments from you as this will help us to improve on our products and services. We regret that you have to encounter such experience during your stay here and it is definitely not the kind of service standard we are promoting. My team and I are making sure that this shall not repeat itself and hope that such experience will not refrain you from coming back to our place at Bintang Fairlane Home Bukit Bintang Kuala Lumpur.

2/10 Terrible

OMAR SALEM MOHAMMED, kuala Lumpur

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I need my money back and my free 1 night
I can't forget that day and make my baby daughter waiting and destroy my only 2 days holiday like this.
Stayed 2 nights in Feb 2019
Response from Nana Fabean on 31 Mar 2019
First of all we would like to thank you for choosing us as your preferred homestay. It is good to have some feedback and comments from you as this will help us to improve on our products and services. We regret that you have to encounter such experience during your stay here and it is definitely not the kind of service standard we are promoting. My team and I are making sure that this shall not repeat itself and hope that such experience will not refrain you from coming back to our place Bintang Fairlane Home Bukit Bintang Kuala Lumpur.

8/10 Good

Tien Luon

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Mar 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Strategic Location with cons
Location is very convenient and public transport, shopping malls are nearby. However, the condition of the place was below my expectations. Appliances provided was not maintained well and the washroom was in bad shape. It was squeezy for 6 pax but suitable for 2-4 pax. Swimming pool/gymnasium/sauna can be accessed. Overall the experience is just satisfactory.
Stayed 3 nights in Sep 2018

10/10 Excellent

Gradyz, Johor Bahru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious and nice room close to town area. In front of the residences is Lot 10, walk around 10 mins can reach Sungai Wang Plaza and Bukit Bintang MRT., the MRT very convenience. Otherwise, walk around 15 mins can reach the Alor Street Market, there have a lot of local and delicious foods.
Stayed 1 night in Jul 2018
Response from Ken on 2 Aug 2018
Hi Gradyz thanks for your review Hope to see you again

6/10 Okay

Thiam Kwee

Family room and in town, this is the place
Was surprise only 2 rooms with 1 queen bed, 1 single bed and 3 mattresses when i booked for 6pax. I expect proper beds.
Stayed 1 night in Jun 2018
Response from Ken on 2 Aug 2018
Hi Thiam Kwee, so sorry about your experience and thank you for your suggestion We will improve on that

2/10 Terrible

HEEGU

Disliked: Staff & service, room comfort
호텔스 닷컴 이용시 사전에 미리미리 연락하세요. 미리 연락을 주지 않네요.ㅠ.ㅠ
숙박시설은 보통이었으며, 주방에서 음식을 해 먹을 수도 있어요... 저렴한 곳에 갔는데, 식사를 집에서 하기에는 쫌... 숙박시설에 도착하기전에 아무런 연락도 없고, 연락처는 연락도 안되고... 너무 한 거 아니예요... 숙박시설앞에서 들어가기까지 마음이 얼마나 초조하던지... 호텔스 닷컴은 실망입니다. 숙박시설 보다 호텔스 닷컴의 서비스가 문제 였습니다.ㅠ.ㅠ.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gut ausgestattete 2-Zimmerwohnung mit idealer Lage
Wir waren mit der Familie (2 Erwachsene, 4 Kinder) 2 Nächte in der Wohnung, Die Wohnung ist für eine malaysische Großstadwohnung gut ausgestattet, es befindet sich sogar ein Gaskochherd in der Wohnküche (die wir allerdings nicht einschalten konnten). Ein Schlafzimmer hat Panorama auf die Skyline von Kuala Lumpur, das andere Schlafzimmer ist allerdings fensterlos. Die Wohnküche ist geräumig. Ein absolutes Highlight ist das kostenlos mitbenutzbare Pool auf der 23. Etage des benachbarten Blocks.
Stayed 2 nights in Sep 2018
Response from David on 7 Sept 2018
Hi thanks for your compliment We will do even better next time