Dear Guest,Thank you for taking the time to share your feedback. We will take your feedback seriously and our rooms come with king or twin beds subject to availability. We hope to welcome you back to our hotel very soon!Sincerely,Sales & Marketing

Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Sales & Marketing

Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience. Regarding your comment, after an investigation; we noticed that your room was under DND sign throughout your stay.As per hotel policy, we called your room 3 times to double-check your request if required. However, there are no answers. For your kind info, should there be any coffee/tea consumption and it is not being cleaned on daily basis, it might invite ants and fliesWe will do our best to provide you with the great hotel experience that so many of our guests have grown so fond of. Sincerely,Sales & Marketing

Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Sales & Marketing

Dear Guest,Thank you for taking the time to share your feedback. We would like to inform you that we are doing our best to upkeep our rooms and do necessary refurbishments for the comfort of our guests.We hope to welcome you back to our hotel very soon!Sincerely,Sales & Marketing

Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Sales & Marketing

Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Sales & Marketing

Dear Guest,We appreciate you taking the time to provide us with such candid feedback on your stay. I am very sorry to hear that your stay did not meet expectations. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.Email to: synthia@ansahotels.comYours sincerely,Sales & Marketing

Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to provide you with the great hotel experience that so many of our guests have grown so fond of. Sincerely,Sales & Marketing

Dear Kook Wah,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Sales & Marketing

Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that this matter; is beyond our control due to the requirements of the Malaysian government. We will do our best to provide you with the great hotel experience that so many of our guests have grown so fond of. Sincerely,Sales & Marketing

Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to provide you with the great hotel experience that so many of our guests have grown so fond of. Sincerely,Sales & Marketing

Dear Marlyana, Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and will be sure to let our staff know how much of an impact they made on your experience. We are always pleased to be your second home when you're at the area. Regards, Lim Hwai Min Front Office Manager

Dear Lih Fong, Thank you for your rating. Hope to see you again soon. Regards, Lim Hwai Min Front Office Manager

Dear Azlan, Thank you for your rating and for choosing our hotel. We are happy that you enjoyed your stay and looking forward to having you again as a guest in our hotel. Regards, Lim Hwai Min Front Office Manager

Dear Guest, Wow! What a wonderful review, we truly appreciate your business and your trust in us.We are very happy to hear that our staff and service met your needs and expectations. We had also noted on the little unpleasant issues occurred and it been shared with department concerned for immediate rectification. We look forward to welcoming you back to the hotel in the near future Regards, Lim Hwai Min Front Office Manager

Dear Valued Guest, Thank you for your rating. We hope you have a pleasant stay with us and we will love to hear more for us to improve further. Hope to see you again soon. Regards, Lim Hwai Min Front Office Manager

Dear Guest, Thank you for sharing your constructive feedback. We're extremely sorry that you had to face such difficulties, problems in customer service is not something we are known for. All the issues been brought up to all departments concerned and rectification to be look into it immediately. We may not be able to change the past and we hope to resolve this to your benefit and earn you back as our guest soon. Regards, Lim Hwai Min Front Office Manager

Thank you for giving us on your feedback and we truly appreciate it. We have investigated all the concerns that you have raised. We are truly sorry that you have disappointed with our housekeeping nor room which was courtesy upgraded to the newly refurbished floor. We have addressed all your concerned to Management and Housekeeping Team for immediate improvising on the shortfall areas, to ensure same incident nor be happened again and information been attention to detailed as well.

Dear Guest, Thank you for taking the time to give us your feedback about your stay at our hotel. We are glad that you found our location convenient. We have sent your feedback to the personnel concerned on the air-cond issue for immediate rectification. I do apologize for this bad experience. This is very disappointing to hear, but we hope you give us another chance to make it up to you. Regards, Lim Hwai Min Front Office Manager

Dear Mohamad Ridzwan, Thank you for your great ratings. We are happy to hear that you have a pleasant stay with us. Looking forward to welcome you back again soon. Regards, Lim Hwai Min Front Office Manager

尊敬的客人， 感謝您對近期住宿的評論。 我們很遺憾聽到房間的清潔度達不到您的期望。 我們對此表示歉意，並引起了客房服務負責人的注意。 下次嘗試使用32平方米的豪華房時，可以有更多舒適的空間。 希望能再次見到你

Dear Guest, Thank you for rating us highly. We hope to see you again soon. Regards, Alana Kirby Guest Relations Manager

Dear Amirnin, Thank you for your positive review. We are glad you enjoyed your stay with us and we look forward to seeing you soon. Regards, Alana Kirby Guest Relations Manager

Dear Wan Sadida, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Regards, Alana Kirby Guest Relations Manager

Dear Noor Azlan, Thank you for rating us 10 out of 10. We are glad you enjoyed your stay at ANSA and we look forward to welcoming you again. Regards, Alana Kirby Guest Relations Manager

Dear Guest, Thank you for rating us highly. We look forward to seeing you again soon. Regards, Alana Kirby Guest Relations Manager

Dear Guest, Thank you for your excellent rating of ANSA Kuala Lumpur. We look forward to seeing you again. Regards, Alana Kirby Guest Relations Manager

Dear Paul, Thank you for your feedback. We deeply apologise that you found ants in your room. We pride ourselves on the cleanliness of our rooms and in this case we fell short. Since receiving your review, pest control have disinfected the room and we hope you and future guests do not experience the same thing. We would love to have you stay with us again. Regards, Alana Kirby Guest Relations Manager

Dear Guest, Thank you for your rating. Kindly share with us how we can improve better. Sincerely, Lim Hwai Min Front Office Manager

Dear ASLAM, Thank you for your rating. Please kindly share with us how we can improve better. Sincerely, Lim Hwai Min Front Office Manager

Dear Lina, Thank you for giving us a perfect rating. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Looking forward to welcome you back again soon. Sincerely, Lim Hwai Min Front Office Manager

Dear Inuzuka, Thank you for taking the time to give us your feedback about your stay at our hotel. We are glad that you found our location convenient. Looking forward to welcome you back again soon. Sincerely, Lim Hwai Min Front Office Manager

Dear Guest, Thank you for the perfect rating. We hope to see you again soon. Sincerely, Lim Hwai Min Front Office Manager

Dear Lina, We are deeply elated that we have been your constant hotel of choice when you're in Kuala Lumpur. As always, don't hesitate to let us know if you're visiting again soon. Our staff are always ready to help you with anything. Thank you and take care. Sincerely, Lim Hwai Min Front Office Manager

Dear Mohanad, Thank you for your prefect rating. We do take pride in catering to our guests' needs the best way we can. Looking forward to welcome you back again. Sincerely, Lim Hwai Min Front Office Manager

Dear Guest, Thank you for taking the time to give us your feedback about your stay at our hotel. I'm glad that you found our location convenient. Hope to see you again soon. Sincerely, Lim Hwai Min Front Office Manager

Dear Guest, We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations as well as the sharp bed edges that hurt your good-self. Please note that all electrical issues that highlighted been shared with our Engineering Team for better improvement. We do hope you give us another chance as we will definitely improve our services. Sincerely, Lim Hwai Min Front Office Manager

Dear Stanley S C, We are glad that you loved our hotel location. Looking forward to see you again soon. Sincerely, Lim Hwai Min Assistant Front Office Manager

お客様、 ありがとうございました

Dear Arne, Thank you for your detailed comments. Your comfort is our priority and we are happy to cater all of our guest' needs. We are glad that you like our room design as well as the bathroom layout. Despite feel regret that the ventilation system not met your expectation and been shared with Engineering Department for improvement. Hope your next visit will be around the corner soon. Sincerely, Lim Hwai Min Assistant Front Office Manager

お客様、 コメントありがとうございます。 部屋の状態が期待通りではなかったことが残念です。 改善のためにハウスキーピング部門と共有されていました。 私たちに心からの感謝の意を表し、機会が与えられた場合は再びお迎えしたいと思います

Dear Mundo, Thank you for your positive comments we are pleased that you had a good stay overall. However, we apologize for the inconveniences that you experienced during your stay and don't hesitate to share more information by contacting us and we will try the best to rectify the situation. Looking forward to welcome you back again soon. Sincerely, Lim Hwai Min Assistant Front Office Manager

Dear Guest, We appreciate you taking the time to provide us with such detailed feedback about your stay. We are sorry that you are not pleased on the bathroom layout in your recent room. Be informed that on-going floor renovation by stages will be started soon which there is separated bathroom against with bedroom. We do hope you give us another chance by try out our newly renovated ANSA Floor in your future stay. Sincerely, Lim Hwai Min Assistant Front Office Manager

Dear Robert, Thank you for your candid feedback. We are very sorry to hear that your stay at the hotel was not up to par on the noise level occurred. Please note that this information has been passed on to our concerned Department In-Charged to look into it. Despite this, we hope to be able to welcome you back on a return visit soon. Sincerely, Lim Hwai Min Assistant Front Office Manager

Dear Guest, Many thanks for your excellent review of ANSA hotel. We hope to see yo again soon. Sincerely, Alana Kirby Guest Relations Manager