The front desk employee name Atsuko and manger Olga both very not friendly , my wife is always very sensitive for elevator noise so every time if we found the room is assigned too close to elevator after check in , after talk with front desk all the hotel always happy to help us change to different room , but this time the attitude from Atsuko and their on duty manager Olga just let my wife and me feel that they don’t even try to help us at all , they not even try check their computer system and just told us it’s fully booked tonight , what kind of bad service ….., after checked in we also found no tissue paper and body lotion , hair dryer is broken wrapped with tape and very sticky, shower head is broken and leaking , paid $236 for this kind of poor quality, don’t recommend anyone to stay at this hotel .