Hallway
Check availability

Reviews of Hi-Inn

1.5 out of 5
Hi-Inn
B3, 14/F, Block B, Chung King Mansion, 36-44 Nathan Road, Tsim Sha Tsui, Kowloon

Reviews

7.0

Good

Rating 10 - Excellent. 46 out of 132 reviews" "
Rating 8 - Good. 23 out of 132 reviews" "
Rating 6 - Okay. 23 out of 132 reviews" "
Rating 4 - Poor. 18 out of 132 reviews" "
Rating 2 - Terrible. 22 out of 132 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

6.8/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

2/10 Terrible

James

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Staff
Stayed 6 nights in Apr 2024

4/10 Poor

Michael

Stayed 1 night in Jan 2024

4/10 Poor

Loraine

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Cheap, Not Comfy, Sketch, But Good Operator
I saw 2 huge cockroaches I had to ask the reception to kill it. He only killed one and missed one. I was never felt comfortable after that. Then the next day there is another small cockroach by my luggage. The hotel is in an old place its like a motel, no windows which I requested and paid for the one with it. They gave me the most regular room. Facility is okay. Hot water is good, AC is cold, and the hair dryer is good too. But the exhaust stopped working on the second day of my stay for whatever reason.
Stayed 2 nights in Nov 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 15 nights in Sep 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Bad
I did not stay at this hotel; it was so very bad. I never had problems trusting Hotels.com, but this time I was very disappointed. There is a big question on the reliability of Hotels.com and its reviews when the "hotel" I booked (chose a bit more pricey one than hostels or B&Bs coz I wanted better) was totally different, much smaller and dirtier than the pictures show, not to mention I did not even stay in Hi-Inn hotel but some other room owned by the business owners. P.S. It's in the Indian-owned area in HKG
Stayed 2 nights in Jan 2019
Response from Amy Leung on 7 Mar 2019
Thank you very much for your valuable comment and feedback.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and convenient for airport
A good Pinoy style hotel. Quite basic but has all you need. Really convenient for Manila Airport T1 and terminal bus connections, yet did not notice the planes. Helpful and friendly staff. Local area residential with a couple of small local stores. 5-10 minute walk to 711.
Stayed 2 nights in Dec 2018
Response from Amy Leung on 7 Mar 2019
Thank you very much for your valuable comment and feedback.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is horrible I never never seen before ,and why when I saw the picture from the app very very big difference,when I check in and walked in the room no air at all I can not breath , how can I stay there two night , and the ground floor look to many strange people , my husband talk to me I don’t want to die from here he’s very angry with this booking after I moved out make me lost my money @$250 AUD ,I very very disappointed this booking!
Stayed 2 nights in Dec 2018

4/10 Poor

Larry, Vancouver BC

Disliked: Cleanliness, property conditions & facilities, room comfort
Solitary confinement with a tiny bathroom. It looks NOTHING like the photos posted. It felt like a scam although hotels in HK are expensive. No drinking water. Nothing in the way of amenities. Just plain awful.
Stayed 1 night in Oct 2018
Response from Amy Leung on 5 Dec 2018
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a pleasant stay except lift capacity issue.
Stayed 5 nights in Sep 2018

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great small hotel
Great hotel I try and stay here when I go to HK
Stayed 1 night in Jul 2018
Response from Amy Leung on 18 Sept 2018
Thank you very much for your valuable comment and feedback.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from Amy Leung on 18 Sept 2018
Thank you very much for your valuable comment and feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ted
Ms Poly was a fantastic host. She went above and beyond to ensure I was comfortable with the Guesthouse room. Free toilettries, Free Water, Air Con, TV, Dryer and International Adaptor in the room. Fresh Towels every day. And Free Hi Speed Internet - Faster than bigger hotels
Response from Amy Leung on 2 May 2018
Thank you very much for your valuable comment and feedback. Our team are more than happy to provide our services to make sure our guests are comfortable and relax to stay our place.

6/10 Okay

SC, LA

Nice hotel, convenient.
It's just exactly what I needed, free Wifi, local telephone, drinking water and toiletries supplied, convenient, and comfortable.
Stayed 2 nights in Nov 2017
Response from Amy Leung on 12 Dec 2017
Thank you very much for your valuable comment and feedback. Our team will work harder to solve the problem you experience.

8/10 Good

Donna Janine

Liked: Cleanliness, staff & service, room comfort
staff good and clean.
The place was good for backpackers. I just dont like the indian downstairs offering you simcard and the smell in elevator. But the staff is very friendly. Specially the housekeeper forgot his name.
Stayed 4 nights in Sep 2017

10/10 Excellent

Ivan, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonable price, excellent location
Location is excellent prefect, walkable to everywhere, room is clean, helpful and smiling staff
Stayed 1 night in Jun 2017
Response from A on 19 Jun 2017
Thank you very much for your valuable comments. Our staffs will work harder to make all our guest to enjoy and happy with our place.

6/10 Okay

Nigel, Lavington NSW Australtralia

Liked: Staff & service
Great location
Located on Nathan Road this hotel is ideal for those wanting to be in the centre of everything.VERY small room but ok if you are just out for most of the day.Once you ignore all the Indians on the ground floor offering transport,suits,sim cards etc the rest seems ok.Close to McDonalds,KFC,Pizza Hut and two train stops to Central. Value for money.
Response from A on 19 Jun 2017
Thank you very much for your valuable comment.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place to stay
Staff nice and helpful, place is very new decorated and clean well, best place to stay in this area and price reasonable, I recommend to visitors stay this place ,

6/10 Okay

HWANG

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful stay
Excellent stay and staff very nice and kind, room was very clean and tidy internet very good working, Bed is comfortable and white bed sheet And also new hotel with good design

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay in here
The staff was very nice and helpful, wifi very strong and mainly local free phone calls all over in hk, All facilities in side room and new decorated place I like this place

6/10 Okay

Giulia, Italy

Liked: Cleanliness, staff & service
Terrible building but great position
The rooms are located at the 14th floor of an odd building: at the ground floor there is a multiethnic and busy market, with people bothering you with room offers and fake Rolexes. The elevator is slow as hell, and the first time we had to wait roughly 10 minutes since there was a big line of people. The building itself is dirty and fatiscent, but the rooms are clean (even if very small, as you can understand by pictures) and the staff is friendly. Moreover, the hotel is located in a good position, in a very nice district with nice shops, good restaurants and close to public transport stops, both subway and bus: from the airport you can take bus number A21 (or N21 at night) and the stop is right in front of the hotel! If you arrive by train, you can easily walk from the central station to the hotel.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Rooms were way too small although it was clean and the staff were nice

2/10 Terrible

Mike Bee, New Zealand

Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible . Not clean. Stinks of curry
If you like the smell of stale curry.  If you like to stay in a double bed just larger than a single bed.  If you like to weight for the world's slowest evelavtor that only takes 7 or 8 people and services hundreds.  If you don't mind unusual electrical wiring, connections that mean lights flicker with the air conditioning all night.  If the fear of a fire from the many cooking and crammed stalls on the ground floor doesn't trouble you. And if you are ok with stairways covered in rubbish and old food...  This place is a dream made in a shoe box.  The staff are split over a few small hotels and are the only glimmer of hope for the hotel. The location is excellent but not worth the risk this hotel is to your safety. It is part of a nest of small hotels including Hi-Inn and Skycity, Skylark, Skyview and Sky star, hotel venus 

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super choice - Hi-Inn
I loved stay in Hi-Inn, I felt relax and comfortable, the staff are extremely helpful and provide hospitalised services.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location is excellent, and place is wonderful
Place was clean , staff very kind and helpful.mainly Sudam was too good and well do accommodate this place, all facilities in side room like Refrigerator Hair dyer Safety box Local phone call free Fan and led Tv Mostly very clean all place and free distilled cold water and welcome drinks are free, Bed is comfortable and bedsheets was very clean and white I like hi inn

10/10 Excellent

Smith, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable & comfortable
Room size is small but very clean and enough for me, location close to everywhere, friendly staff providing excellent services. Strong wifi, distill water, welcome drink, many many. I enjoyed in Hi-Inn.

10/10 Excellent

Roz, Philippines

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money, excellent services, super deal
Room was clean but expected small which is normal in HK. Besides the room size, everything is prefect, nothing can complaint - super clean, excellent location, friendly staff, everything made me felt relax and enjoy.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth stay in Hi-Inn and great choice, wonderful
Hotel is located in Tsim Sha Tsui ( chung king mansion ) very clean and quite place, As New decorated, most important is value for money and wifi internet also very strong to use, Lot of shopping malls near by even all branded, Also mtr station, ferry Terminal, bus stops very easy to find near by, also lot of food restaurants over there , so my choice is the best, So I would like to give 5 to hi inn

10/10 Excellent

Balayan, Russia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place, well done - Hi-Inn
I loved everything here, super strong wifi, clean room, nice staff, location excellent, of course the room is small but it is HK.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
would come back again next time
I loved everything in here, polite and helpful staff, clean room, free storage my luggage, basic necessary like tooth paste & brush, slipper, safety box, fringe, hairdryer, etc can be found inside the room. Comfort Quite Relax Clean Decorated with good design Helpful staff Saddam is nice person Free welcome drinks

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Why Hi-Inn - you will be enjoyed & love to stay in
Well & new decorated, I loved everything, the room expected small but enough for us, nice staff, strong wifi, free distilled water, have fringe, safe, hairdryer inside the room. The room is superb clean, , excellent location easy access to everywhere, what needed can be found inside the . Emma is helpful and nice staff, I loved everything in Hi-Inn. Definitely will come back in future and highly recommended to everybody

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb value with competitive price
Room is clean, staffs are nice & friendly, strong wifi, excellent location, free distilled water, I loved everything in here

10/10 Excellent

Samson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, nice place and value for money
I stay in hi inn very comfortable, staff is very cool person and always ready to help if need any thing any time , wifi internet very strong and room was very clean with good decorated, and mostly the price is very valuable, location is very good heart of Tsim sha Tsui, ( Hk ) near place so many shopping malls. All brand u can find even cheaper or expensive, So all over all is good

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hi inn is the best place in chung king, very clean
I stay Hi inn with happiness,hotel is very clean and good design, staff is very kind and helpful, wifi very strong and all facilities in side rooms can found like refrigerator Safty box hair dryer led Tv, Mostly phone free call in local from ur room and also distilled cold water free of charge u can use, really the place is nice and the price is reasonable, I will come back next time in Hong Kong and will stay in Hi inn.

10/10 Excellent

Lovely, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional, well done - Hi-Inn
200% more than value, room is clean, strong wifi, all basic needed can be inside room, I forgot to bring the adaptor and charge but they borrow to me for free, excellent services even I keep on bothering them at midnight. I loved & enjoyed stayed in Hi-Inn

6/10 Okay

Christian

Liked: Cleanliness
First of all, I don't know if TST or at least Chung King mansion (the building where this is located in) is the best part of town to stay, which I probably should have known since I lived in Hong Kong for a few months in the past. I think Central and surroundings is a better location, but prices will also likely be higher or much higher. I didn't so much like the building the hotel was located in, but the room itself was always very clean and comfortable. There was also a confusion about whether we had the room for 3 nights or 4 nights (we had booked it for 4 nights) which took far too much time to resolve. I was frustrated by the fact that they wouldn't let us stay in our original room the last night (we were moved to a different) even though that size of room was still bookable for the night online.

2/10 Terrible

KWEECHAI

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay in Hi-inn Hotel
I booked Hi-inn Hotel but was directed to stay in a hostel/guesthouse. Hotel is not truthful as they have several other hostel/guesthouse which they would send you to.

2/10 Terrible

Michelle

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid!
The rooms look and are ok for the price in Hong Kong if too small for two sharing. But the building is awful. It's an apartment block broken up into separate 'hotels,' you enter through a busy shopping plaza and then have to negotiate your way to the correct block. There's no guarantee you will be staying in the 'hotel' you booked however. We had booked into the Hi-Inn, Block B but were staying in the Joyous Guesthouse, Block E. The whole set up did not feel right and had we been staying longer than one night we would have definitely gone elsewhere. The corridors are filthy, with wiring hanging in bunches overheard. Negotiating your way to your block is no simple task either, we endured a serious of different lift and stair journeys before arriving at our room in Block E. Please avoid. I have a feeling any high ratings are self inputed by those involved with the building.

8/10 Good

Ploy, Thailand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Staff is friendly. Good location. Near to shopping center , MTR station.

10/10 Excellent

Tammy, California USA

Liked: Cleanliness, staff & service, room comfort
Excellent
Excellent ; Very happy with their services. The bed comfort clean. Location perfect convinient close by MTR n Ferry . I will stay again.

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Very narrow
Our hotel room too narrow to open our suitcase. If you don't mind narrowness I recommend you this hotel. It's convinience to accsess anywhere because this hotel is near to Tsim Sha Tsui station.

10/10 Excellent

Lotis, Philippines

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel very convenient and very accessible...
We are very much satisfied to our stay in this hotel very clean and comfortable especially th staff are very accomodating and kind. I will recommend this hotel to my friends and relatives...

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Caveat emptor
First, the hotel/hostel is located at Chungking Mansions. The place has its own wikipedia page. Look it up. When you find the entrance, you'll be bombarded by South Asian/African hawkers trying to get you into their guesthouses. They'll tell you that the average rate of these rooms is about $20 and that you most likely overpaid on Expedia. The first floor is really dirty and filled with stalls selling food and etc. The building is arranged into blocks with a bank of elevators taking you to each block. The elevators are tiny and slow. When you finally make it up to your floor, you'll be faced with a dirty and smelly hallway where locals have apartments. Frankly, by most western standards, it's a slum. The hotel and similar guesthouses are basically converted apartments where the squeeze as many rooms into it as possible. The room is basically the size of a bed. There's a faint smell of sewage because of leaky bathroom pipes. The bathroom itself is about 4x4 feet. The shower is basically a hose that you can use to rise yourself standing next to the toilet. For $40 a night, this place is a rip off. For less than double the price, you can get a 3 star hotel in hotel at a similar location. For <$100, you can get a 3.5 to 4 star hotel that's quite comfortable. I originally booked 2 nights (which was non-refundable). Ended up re-booking to a new hotel after the first night and chalked the loss to learning a life lesson.
Entrance to a typical Chungking Mansion guesthouse. A number of the guest houses are owned by the same people. Don't be surprised if they move you around.
First floor on Chungking Mansion in the morning. Much cleaner compared to any other time since there's no one around and the stores are closed.

6/10 Okay

Torrey, Logan, UT

Liked: Cleanliness
Disliked: Property conditions & facilities
Room was fine for the price but the building is kind of gross. It is a giant old building with hundreds of different small guest houses in it. The reception was nice, but they put me in a different guest house than the one I booked (skylark), not sure if there would have been any difference though. Elevator was kind of a pain as the wait was long each time.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
OK for experienced travellers
The usual hotel in tst chungking mansion, do expect extremely shabby places, tiny spaces and some yoga to take a shower. The area is the one where drug dealers go nuts every night and where all kind of vendors approach you very insistently on the road. On the bright side if you search a bit the food at the shops downstairs can be good, cheap and available until late, the staff of the "hotel" is fairly pleasing, and the room is overall fairly clean, left aside the smell coming from pipes. Some may say but this is Hong Kong and this place is awesome cause is cheap! Am sorry... look around a bit, this is cheap yes but you can look for other types of accommodations nowadays and get better deals at a similar price, that's what I did after two days here and it is possible. This is an OK place, you can stay there if you are more the traveller than the tourist, but at the time am writing this place is rated 4.2/5 and to be honest there is no square centimeter of this place that would deserve such a good rating.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the stay
Nice place, good location, strong wifi, nice staff, clean well, decorated design, helpful staff,Every thing ok in stay time, wifi most important and very strong internet and all facilities available in Hi inn Manly local calls are free in local Hk all over

10/10 Excellent

Singh, usa,

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for your money
Bed was very comfortable, room was cleaned by staff everyday, staff was very friendly and helpful, hotel close to everything

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A clean room, good facilities and friendly staff..
The staff was very accomodating.Would go even the extra mile to help.Changed linens regularly.Would surely recommend this place! The place is very near the dining and shopping areas. Access to different modes of transportation like MTR and bus is just outside the hotel.

10/10 Excellent

Kulwinder, indonasia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would love to stay again some other day”
Superb deal , the rooms are very clean So many shopping centre near Hotel place and staff mr ali and mr Papu is very nice and helpful staff, always happy smiling face, And wifi very strong, rooms with good design, Hotel is located in Tsim Sha Tsui area ( Chung king mansion) very clean place and new decorated, most important is value for money. Best choice. I like Hotel Hi inn