Bar (on property)
Check availability

Reviews of Gateway, Marco Polo Hotel

4 out of 5
Gateway, Marco Polo Hotel
13 Harbour City Canton Road, Tsim Sha Tsui, Kowloon

Reviews

8.8

Excellent

Rating 10 - Excellent. 503 out of 1000 reviews" "
Rating 8 - Good. 379 out of 1000 reviews" "
Rating 6 - Okay. 75 out of 1000 reviews" "
Rating 4 - Poor. 23 out of 1000 reviews" "
Rating 2 - Terrible. 20 out of 1000 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Lai Mui, Milpitas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The floor in front of the bathroom area is uneven. Every thing else was good during the. Stay. Professional staffs. Easy check in and out.
Stayed 2 nights in Apr 2024
Response from Gerhard Aicher Area General Manager on 22 Apr 2024
Dear Valuable Guest,Thank you for taking the time to share your experience with us. Your comment about the improvement of the hotel facilities has been well received and our team will look into addressing this accordingly. We thank you for your comments and suggestions as they are indeed crucial in supporting our improvement efforts.We are delighted to learn that in spite of the above, you did have an enjoyable stay with us and we look forward to welcoming you back at Marco Polo Hongkong Hotel.Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

6/10 Okay

Suet Ming

Stayed 3 nights in Apr 2024
Response from Gerhard Aicher Area General Manager on 8 May 2024
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

10/10 Excellent

Kotchanipar

Stayed 3 nights in Apr 2024
Response from Gerhard Aicher Area General Manager on 7 May 2024
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

10/10 Excellent

Kotchanipar

Liked: Cleanliness
Stayed 4 nights in Apr 2024
Response from Gerhard Aicher Area General Manager on 15 Apr 2024
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

8/10 Good

Marjorie

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Gerhard Aicher Area General Manager on 5 Apr 2024
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

10/10 Excellent

Patrick, Cherokee

Stayed 2 nights in Mar 2024
Response from Gerhard Aicher Area General Manager on 17 Apr 2024
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

6/10 Okay

Kah Ling

Liked: Cleanliness
Disliked: Staff & service
Staff of hotel are not friendly and not flexible with things.
Stayed 2 nights in Mar 2024
Response from Gerhard Aicher Area General Manager on 19 Mar 2024
Dear Valuable Guest,Thank you for taking the time to share your experience with us. Your comment has been well received.We are sincerely sorry for the experience you had and our service is not up to your expectation. Please be assured that your comments have been escalated to the concerned departments. Thanks for giving us the opportunity to accommodate you. We look forward to serving you again in the future.Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

10/10 Excellent

Arunee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice renovated hotel, right in the middle of the shopping center. Nice and polite staff, especially in the club lounge. Clean and quiet. Free bottled water every day of our stay. Surely will come back and recommend it to everyone.
Stayed 3 nights in Feb 2024
Response from Gerhard Aicher Area General Manager on 14 Feb 2024
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

6/10 Okay

Erickson

Travelled with family
Liked: Cleanliness, staff & service
Great location as always! Room aircon is weak and needs servicing, bathroom exhaust not working, coffee maker not working other than that everything is good.
Stayed 3 nights in Jan 2024
Response from Gerhard Aicher Area General Manager on 9 Feb 2024
Dear Valuable Guest,Thank you for taking the time to share your experience with us. Your comment about the improvement of the hotel facilities has been well received and our team will look into addressing this accordingly. We thank you for your comments and suggestions as they are indeed crucial in supporting our improvement efforts.We are delighted to learn that in spite of the above, you did have an enjoyable stay with us and we look forward to welcoming you back at Gateway Hotel.Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

2/10 Terrible

YAN

Stayed 4 nights in Jan 2024
Response from Gerhard Aicher Area General Manager on 21 Mar 2024
Dear Valuable Guest, Thank you for taking the time to share your experience with us. We sincerely apologize if your overall staying experience fell short of your expectations during your recent visit. Please rest assured that we always strive for improved guest satisfaction and maintain the highest service standard at all times.Once again, please accept our apologies for the shortcomings. We hope we can continue to have your support and we look forward to serving you better in the future.Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels – Hong Kong

8/10 Good

Hoiying

Stayed 4 nights in Dec 2023
Response from Gerhard Aicher Area General Manager on 30 Jan 2024
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Gerhard Aicher Area General Manager on 28 Dec 2023
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

10/10 Excellent

Raphael

Stayed 1 night in Dec 2023
Response from Gerhard Aicher Area General Manager on 15 Dec 2023
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

10/10 Excellent

Fanny

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023
Response from Gerhard Aicher Area General Manager on 27 Nov 2023
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Gerhard Aicher Area General Manager on 13 Nov 2023
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

8/10 Good

Jose Mari

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel in Hong Kong
Been staying here everytime in Hong Kong. Close to everything but rooms are a little but old already.
Stayed 3 nights in Nov 2023
Response from Gerhard Aicher Area General Manager on 13 Nov 2023
Dear Valuable Guest,Thank you for taking the time to share your experience with us. Your comment about the improvement of the hotel facilities has been well received and our team will look into addressing this accordingly. We thank you for your comments and suggestions as they are indeed crucial in supporting our improvement efforts.We are delighted to learn that in spite of the above, you did have an enjoyable stay with us and we look forward to welcoming you back at Gateway Hotel.Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

8/10 Good

Jeanny

Travelled with family
Liked: Staff & service, amenities
I feel this property need a renovation . I’ve stayed here before and this place looks worn
Stayed 1 night in Oct 2023
Response from Gerhard Aicher Area General Manager on 7 Nov 2023
Dear Valuable Guest,Thank you for taking the time to share your experience with us. Your comment about the improvement of the hotel facilities has been well received and our team will look into addressing this accordingly. We thank you for your comments and suggestions as they are indeed crucial in supporting our improvement efforts.We are delighted to learn that in spite of the above, you did have an enjoyable stay with us and we look forward to welcoming you back at Gateway Hotel.Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

8/10 Good

Barbara

Travelled with partner
Liked: Amenities
Location and staff excellent
Stayed 4 nights in Oct 2023
Response from Gerhard Aicher Area General Manager on 19 Oct 2023
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

8/10 Good

Carolyne, Chicago

Liked: Staff & service
Stayed 5 nights in Sep 2023
Response from Gerhard Aicher Area General Manager on 6 Oct 2023
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

8/10 Good

DESIGN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
LT SHOES
ROOM FEELS BIT DARK AND LOW CEILINGS FOR MY LIKING
Stayed 1 night in Sep 2023
Response from Gerhard Aicher Area General Manager on 22 Sept 2023
Dear Valuable Guest,Thank you for taking the time to share your experience with us. Your comment about the improvement of the hotel facilities has been well received and our team will look into addressing this accordingly. We thank you for your comments and suggestions as they are indeed crucial in supporting our improvement efforts.We are delighted to learn that in spite of the above, you did have an enjoyable stay with us and we look forward to welcoming you at Gateway Hotel.Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

8/10 Good

Roberto

Stayed 2 nights in Sep 2023
Response from Gerhard Aicher Area General Manager on 22 Sept 2023
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

10/10 Excellent

Nathalie G

Stayed 3 nights in Aug 2023
Response from Gerhard Aicher Area General Manager on 5 Sept 2023
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

10/10 Excellent

Laarnie

Stayed 4 nights in Jul 2023
Response from Gerhard Aicher Area General Manager on 8 Aug 2023
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

10/10 Excellent

Kelly

Stayed 2 nights in Jul 2023
Response from Gerhard Aicher Area General Manager on 14 Aug 2023
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

10/10 Excellent

carmelita

Stayed 1 night in Jun 2023
Response from Gerhard Aicher Area General Manager on 10 Jul 2023
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

10/10 Excellent

Leopoldo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a favorite hotel in hk
Stayed 4 nights in Apr 2023

10/10 Excellent

Richmond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and helpful. Located in area close to food and shopping.
Stayed 10 nights in Feb 2023

4/10 Poor

Cindy

Liked: Staff & service
Disliked: Cleanliness
I extended my stay and they didn’t clean my room as they thought I was gone. When they came at night to clean, the cleaner was rude.
Stayed 1 night in Feb 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Great location great staff, restaurants and shopping
Stayed 1 night in Jan 2020
Response from Gateway Hotel on 24 Feb 2020
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Gateway Hotel on 24 Feb 2020
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong

8/10 Good

EDGAR SILVA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020
Response from Gateway Hotel on 4 Feb 2020
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong

6/10 Okay

Jose Mari

Travelled with group
Stayed 4 nights in Jan 2020
Response from Gateway Hotel on 22 Jan 2020
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong

10/10 Excellent

Verified traveller

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Very nice hotel with this price, the room is so clean
Stayed 3 nights in Jan 2020
Response from Gateway Hotel on 20 Jan 2020
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, convenient to the mall and easy access to good restaurants
Stayed 3 nights in Jan 2020
Response from Gateway Hotel on 20 Jan 2020
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong

10/10 Excellent

Michael

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location, great hotel, great service
its a great location, staff is nice, breakfast superb, so all good
Stayed 3 nights in Jan 2020
Response from Gateway Hotel on 13 Jan 2020
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from Gateway Hotel on 6 Jan 2020
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong

10/10 Excellent

Vincent Bernard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Gateway Hotel on 6 Jan 2020
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong

10/10 Excellent

Ronaldo, Metro Manila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price and location
Stayed 4 nights in Dec 2019
Response from Gateway Hotel on 6 Jan 2020
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong

10/10 Excellent

KeYing

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Service
Thanks for the excellent front desk staff as always
Stayed 1 night in Dec 2019
Response from Gateway Hotel on 2 Jan 2020
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong

10/10 Excellent

ERIC

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best service ever
We felt priveledge & special everytime we are in Marco Polo. Service is the best
Stayed 2 nights in Dec 2019
Response from Gateway Hotel on 2 Jan 2020
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, spacious room and excellent service.
Stayed 3 nights in Dec 2019
Response from Gateway Hotel on 20 Dec 2019
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2019
Response from Gateway Hotel on 19 Dec 2019
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong

10/10 Excellent

Margaret

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Gateway Hotel on 13 Dec 2019
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong

8/10 Good

Henry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff, very friendly and pleasant. Willing and eager to help. Room is not large but very functional and clean.
Stayed 3 nights in Dec 2019
Response from Gateway Hotel on 9 Dec 2019
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong

10/10 Excellent

Michael, Hong Kong

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is very nice, especially the staff. They are real professionals and warm hearted. I will definitely recommend this to anyone.
Stayed 1 night in Dec 2019
Response from Gateway Hotel on 9 Dec 2019
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Gateway Hotel on 5 Dec 2019
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Nov 2019
Response from Gateway Hotel on 3 Dec 2019
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2019
Response from Gateway Hotel on 3 Dec 2019
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel near all shgopping
Excellent space
Stayed 1 night in Nov 2019
Response from Gateway Hotel on 19 Nov 2019
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong