- Liked: Cleanliness, amenities, property conditions & facilities
- Disliked: Staff & service
The accommodation and food was nice, we were let down by the tours and communication. The night walk was disappointing as we walked very close to our accommodation, so was not really the jungle walk we were expecting. However the river cruises were good, apart from being let down by our boat breaking down within the first 10 minutes of our tour and being stuck in the water for over 20 minutes. This time was just taken from our tour time therefore we had a shorter river cruise than other groups and in this time they saw an orangutan which we missed. We were let down by communication and pick up. The itinerary we originally had changed, we only found this out by emailing to confirm the time we would be dropped off at the airport after checkout to book our flights. As we had booked our incoming flight based on the original itinerary we arrived at the airport 2 1/2 hours before needed which was a shame. Following this our pickup was over an hour late, which we only found out when we contacted them as we had been stood outside waiting. Overall I would not recommend this tour due to communication and the way the tour was handled. If communication was better we would have gone to the orangutan sanctuary before pickup with the 3 1/2 hour wait as this was on the original itinerary. As we missed the opportunity to see one in the wild when our boat broke down we were really disappointed. I expected more for the cost of this tour as we spent more as we were on our honeymoon.