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Reviews of Step In Lodge - Hostel

2 out of 5
Step In Lodge - Hostel
6 Jalan Kamunta, Kota Kinabalu, Sabah

Reviews

6.8
Rating 10 - Excellent. 3 out of 6 reviews" "
Rating 8 - Good. 0 out of 6 reviews" "
Rating 6 - Okay. 1 out of 6 reviews" "
Rating 4 - Poor. 0 out of 6 reviews" "
Rating 2 - Terrible. 2 out of 6 reviews" "

6.4/10

Cleanliness

6.8/10

Staff & service

2.0/10

Amenities

6.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Diing Sheng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018

6/10 Okay

Shaz

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018

10/10 Excellent

Angelika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Für mein Aufenthalt war das genauso wie gewünscht
Stayed 5 nights in Jan 2020

2/10 Terrible

MR

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

2/10 Terrible

Daniel-Son

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was most likely one of worst hostels/guesthouses I have stayed in since I travel in Asia... and that must be at least more than hundred. The staff was totally bored when I arrive. He was close to ignore me. No welcome, no nothing. The room was totally scuffed and done without any passion. I do not wanna talk about the mattress and cleanness. Left to another hostel... absolutely the opposite (clean, freindly, helpful and designed with love. So better check twice before booking. This place was not worth the time and money. There are much better place to stay for the same amout. Expedia... please consider to remove this guesthouse from your portfolio as service, cleanness and room standard will not satisfy travellers anymore. Maybe the guesthouse had have better times, but they did not do anything over year and so it's only a disappointment.
Stayed 1 night in May 2019
Response from Vincent on 23 Jun 2019
Hi Mr Daniel, I'm so sorry for your bad experience on your stay in our lodge. On the date of your stay we have the new staff that didn't do the right service for you and now we've already hired a new staff. Thank you for your precious feedback and I will assure that will put more effort on the cleanness that all customer are expecting.

10/10 Excellent

KimSangHyeon, Anseong,korea

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
빈스가 너무좋아요 I like vince 또한 잠자리도 좋고요 시원하고 앞에 거리들이 멋있네요
Stayed 5 nights in Feb 2019