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Reviews of Impiana Mutiara Hotel

2.5 out of 5
Impiana Mutiara Hotel
Lot 12 Lorong Perpaduan, Kg. Air, Kota Kinabalu, Sabah

Reviews

4.4
Rating 10 - Excellent. 2 out of 46 reviews" "
Rating 8 - Good. 10 out of 46 reviews" "
Rating 6 - Okay. 4 out of 46 reviews" "
Rating 4 - Poor. 9 out of 46 reviews" "
Rating 2 - Terrible. 21 out of 46 reviews" "

4.0/10

Cleanliness

4.8/10

Staff & service

5.6/10

Amenities

4.2/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Mashitah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very3 bad hotel
Stayed 2 nights in Feb 2020

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Kotor . Busuk .
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
good and awesome
Stayed 1 night in Dec 2019

2/10 Terrible

Osman

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room very dirty and no lights insade room
Stayed 1 night in Jul 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service
azy employees interact with customers when customers ask for help regarding rooms rented over the internet. Unskilled workers
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Confortable
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Everything was good, near convenience store & restaurant but the staff was not friendly at all. No greeting and smile to us.
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness
Nice location were easy to go to anywhere in KK City
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Stayed 1 night in Feb 2019

2/10 Terrible

Verified traveller

Stayed 2 nights in Nov 2018

4/10 Poor

VICKNESWARAN

Please avoid if you are going for a peaceful stay
Disappointing, as the room was some sort smelly for an unknown cause, the TV was placed so high on the ceiling until is causes neck pain, can't bath or sleep peacefully as the electric trips and on and off with loud clicking noise every few minutes
Stayed 2 nights in Sep 2018

4/10 Poor

Suffi, Kk

Disliked: Cleanliness, staff & service, property conditions & facilities
Nice location but need upgrade
Room cleanliness needs to be improved. toilet door needs repair. the management needs to monitor the room condition before it can be rented out.
Stayed 1 night in Aug 2018

8/10 Good

dayang, KL

Liked: Staff & service, room comfort
Aircond not good
Mine is super easy to get parking. Near with shops. There are night market infront of the hotel on wed. Nice bed. Big room. Comfortable. Not too clean but not too dirty. The aircond not functioning well. There are only one plug/power supply :)
Stayed 1 night in Jan 2018

4/10 Poor

emery, kuala lumpur

Liked: Staff & service
Disliked: Property conditions & facilities
easy eating and easy shopping
room facing the nite market, good for observation. one thing that I was not satisfied is that this hotel do not have a lift service which I think it is a must for every hotel and to cater for any guest who has walking difficulty and also for the elderly
Stayed 1 night in Sep 2017

4/10 Poor

Mei, Penang

Disliked: Cleanliness, property conditions & facilities, room comfort
Centrally located
Upon check in, we were given the remote control for the aircond and TV. When we got to the room, we found 3 small pieces of soap and 3 sachets of shampoo. The water dispenser on the landing did not have water. On our second day, we were shocked to find that no housekeeping service was provided. The room was not cleaned, towels not changed, bed not made. In addition, wifi was not accessible in our room due to location! Not expecting a lot, but the basics is seriously not covered in this hotel.
Stayed 2 nights in Jul 2017

6/10 Okay

goh, kk

a big dangerous for girl
a lot drug seeker area... not suitable for women...
Stayed 3 nights in May 2017

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

2/10 Terrible

Rahimi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

AHMAD

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not satisfy with the room.the toilet a bit smelly & not clean.hard to charge your phone coz the main suis broken

2/10 Terrible

Sarah, Mas

Disliked: Cleanliness, property conditions & facilities, room comfort
Its a very bad hotel.

2/10 Terrible

Ika, Malaysia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible and awfull

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very very bad and worst..
I cant sleep bcoz the room very Bad and worst. There are Many Bed bugs. No mirror. so foul. I would Not go back to that hotel.

2/10 Terrible

Allen, MNL, PH

Disliked: Cleanliness, property conditions & facilities, room comfort
False advertisement.
When I saw their photo at the internet I thought i mt was a nice hotel, only to find out that it is so dirty! As if they didnt clean my room! It smells like cigarette! Hair all over the floor of the bathroom! The bedsheet and Pillow is very dirty and smells bad! I paid for five nights but i couldn't take it so I transferred in other hotel because of its dirtiness. Thy didnt maintain the cleanliness of the place. The staff was okay. They're helpful. But I dont like the place. Very dirty and smells bad!!
their stairs
hotel lobby
scary hallway
you can see the dirt all over the stairs!

8/10 Good

Kok Kiong

8/10 Good

Ngung Chia, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, value for money
Location is central. Plenty of eating place around. Near major shopping centres. Airport bus terminal is nearby. A night market in front. Hotel has no lift. Need to climb one storey of stairs to reception. Problem when you have heavy luggage. Overall value for money.

2/10 Terrible

Mohd Azizi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
nothing special

2/10 Terrible

Hasimie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a black area. Not favorable. We spent 1 night and move out to another hotel the next day.

4/10 Poor

Genry

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Stephen, Sarawak

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Before you stay at this hotel
Did not stay there at all. Upon arriving at the hotel, I immediately fold the counter boys I cancelled my stay because of the poor room conditions, very much different from what you see in the photos in the Website ! In fact I emailed back to the agency to which I made on line payment to REFUND my money but up to now, NO RESPONSE from the agency.

4/10 Poor

Mr GW

Disliked: Cleanliness, property conditions & facilities
The room was a little dirty, but the location was good near to the markets and a number of restaurants. However there were many better hotels located in the same area

4/10 Poor

Seung Kyun

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

6/10 Okay

Verified traveller

Travelled with family
Disliked: Amenities, property conditions & facilities
Ada wifi tetapi kemudahan peralatan hotel menghampakan.
Stayed 3 nights in Oct 2019

6/10 Okay

ALFONSO

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Falta de limpieza, la habitación muy pequeña y el colchón nada cómodo, la habitación tenía un olor raro, quizás necesita una limpieza de filtro....
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Baik dan bagus
Stayed 1 night in Dec 2018

8/10 Good

malacca people

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very recommended place to stay. Easy to find place for food and the night market is just infront of the hotel. The hotel is clean but the only problem is that the room that i get is just beside the receptionist and everytime they going out from the counter i can hear they just slammed the door too loud. From morning till midnight i will hear it.
Stayed 2 nights in Jan 2018

6/10 Okay

R, Amsterdam

Liked: Staff & service
Disliked: Cleanliness
Aardig personeel Thats it
Badkamer was echt te ranzig! Bed was oké. Personeel was het aardigst. Alleen bed opmaken moet jezelf doen. En kamer is niet schoongemaakt 3 wk lang. Hotel ligt prima, maar wel echt in de ghetto. En alleenreizende man red zich prima in de ongure buurt. Alleen vrouw alleen of stel met jonge kinderen zou ik zelf een andere buurt kiezen. Mensen wel allemaal behulpzaam ook in de buurt.
Stayed 21 nights in Sep 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

jihye

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
not recommend

2/10 Terrible

siti hazira

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel sangat kotor
Saya sangat tidak selesa semasa menginap di sini kerana keaadaan hotel sangat. Saya terpaksa batalkan penginapan disini.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
싸다고 가지마세요.. Don't go!!
변기 커버도 없구요 정말 위생 상태가 ㅂㄹ에요. 안깔끔해 보여서 침대에서 자는것도 몸 사렸네요. 이불도 없는것같기두 하고.. 헤어드라이기 요청하면 준다고 써 있는데 없어요. 없대요. 창문도 다 안닫히구요. 흠 에어컨은 있어요. 아무리 싸다고 해도 돈 조금 더 주고 다른곳 가세요

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rotter på hotelgangen
Vi nåede aldrig til vores værelse, da der løb rotter rundt på hotelgangen

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dåligt!!
Bo inte här! Är inte som på bilderna! Är äckligt och litet. Duschen funkar knappt..

4/10 Poor

OI SUM

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort