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Reviews of Borneo Beach Villas

4 out of 5
Borneo Beach Villas
Pool Villa 161, Precinct Dillenia, Jalan Sepanggar Bay, Locked Bag 100, Kota Kinabalu, Sabah

Reviews

8.0

Very good

Rating 10 - Excellent. 118 out of 339 reviews" "
Rating 8 - Good. 133 out of 339 reviews" "
Rating 6 - Okay. 49 out of 339 reviews" "
Rating 4 - Poor. 23 out of 339 reviews" "
Rating 2 - Terrible. 16 out of 339 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Liew

Business traveller, Travelled with group
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
It is kind of inconvience for the stay as the area is huge, you need travel from one place to another just to get into your room. BUT you will surprise to see there is private steam room or jaccuzi in your master bedroom, which is first of it kind compare with other hotel suite. BUT then i am VERY unhappy with how they spam us with their never end whatsapp message. which they have NO RIGHTS to contact us in such way. Our phone number for sure has been abused. There is lot of other way to communicate with customer, but kindly ask for permission before you choose to do that, keep sending us repeated msg or even promoting your SPA with diffirent number does not help us felt we get spammed by the hotel. But staff are helpful here, sadly maybe the way how their management choose to operate included sending us all those unwanted message is questionable, kindly review. This is the first hotel that doing such, even AFTER we inform them please do NOT bothering us anymore but they STILL doing it.
Response from Haikal on 9 Feb 2024
Dear Mr Liew, Thank you for your feedback. We apologize for any inconvenience caused by the size of the property and the unwarranted messages. We take your concerns seriously and will review our communication methods to ensure a more pleasant experience for our guests.

6/10 Okay

Chan Shiang

Travelled with family, Travelled with family and small children
Disliked: Property conditions & facilities
The hotel is old and requires an upgrade. I stayed at the beach front villa, it has a nice view though.
Stayed 1 night in Dec 2023
Response from Haikal on 29 Feb 2024
Thank you for your honest review of your recent stay at our resort. We're glad you enjoyed the scenic view from our beachfront villa. While we understand your concerns about the hotel's age, please be assured that we are actively working on upgrades to enhance your future experiences. Your specific insights would be valuable to us in this process.Despite these concerns, we hope you found some enjoyable aspects during your stay. We'd love another opportunity to host you in the future and showcase the improvements we're making.Thank you for choosing our resort. We look forward to welcoming you back.

6/10 Okay

Muhammad

Liked: Cleanliness, staff & service
Disliked: Amenities
Things I did not like during my entire stay: It was too much out of the way so no grab was available on regular rates; Not too many options available for food; No wifi availability; Lights did not work in the pool, so couldn't use it at night.
Stayed 3 nights in Dec 2023

8/10 Good

Marie

Travelled with family
Liked: Cleanliness, staff & service
Our stay was pleasant. The rooms were pretty and the views were amazing. Some things around need fixing and maintenance is due for so many things. However the staff and service were excellent.
Stayed 2 nights in Oct 2023
Response from Bella on 8 Oct 2023
Dear Marie,Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff is trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Borneo Beach Villas!

6/10 Okay

Hossin

Stayed 1 night in Aug 2023
Response from Bella on 2 Sept 2023
Dear hossin, We are glad you're enjoying and having a pleasant stay with us. Also, thank you for the review. We hope to see you again and give you a more enjoyable stay with us. Take care !!

8/10 Good

bridget

Stayed 1 night in Aug 2023
Response from Bella on 2 Sept 2023
Dear hossin, We are glad you're enjoying and having a pleasant stay with us. Also, thank you for the review. We hope to see you again and give you a more enjoyable stay with us. Take care !!

6/10 Okay

MD ZULKARNAIN

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed here a few years ago. This time around apart from the cafe, the villas are barely maintained especially the exterior roofs, walls and ceilings.
Stayed 3 nights in Jul 2023
Response from Bella on 19 Jul 2023
Dear Md Zulkarnain, Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. Look forward to welcoming you back to stay as our guest here

2/10 Terrible

Sungjin

Business traveller
Disliked: Cleanliness, staff & service, room comfort
이용 후기
정말 모든 것이 느리고 불친절 하였으며, 택시 불러달라고 한 갓도 시간을 틀려서 곤락하게 만들었고, 조식도 맛이 없고 방 바닥 청소가 잘 안되어 있어 발바닥이 금방 더러워지고 세면대 변기 등 뭉이 잘 내려가지 않아 너무 뷸편하였삽니다. 프론트 메니저는 시종일관 불친절로 대응 했고 경관과 경치는 좋은 것과 반대로 마음 편안히 지내러 갔던 곳에서 마음 불편하게 있다가 왔습니다.
Stayed 4 nights in Apr 2023
Response from Bella on 14 Apr 2023
Dear Lee Sungjin, thank you for the review. We apologize for the inconvenience caused to you during your stay. We will bring this review to upgrade our facilities and to serve you better on your next visit. A courtesy call is done every evening after guest check-in, should there be any problem with the guest’s stay, our reception will try to solve it. We hope to see you again!

10/10 Excellent

Gavin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely idyllic setting, perfect for a relaxing break from the hustle and bustle of the city. This was our second visit to this resort and I would not hesitate to come back again. Hopefully the SeaView cafe will be open then as this was a big favourite with my family. Highly recommended.
Stayed 3 nights in Mar 2023
Response from Bella on 20 Mar 2023
Dear Gavin, We are glad to hear that you're enjoying and having a pleasant stay with us. Also, thank you for the review and compliments towards our staff. We hope to see you again and give you a more enjoyable stay with us. Take care !!

8/10 Good

ROSMAN

Stayed 1 night in Mar 2023
Response from Bella on 15 Mar 2023
Dear Rosman, We are glad to hear that you're enjoying and having a pleasant stay with us. Also, thank you for the review. We hope to see you again and give you a more enjoyable stay with us. Take care !!

10/10 Excellent

Lamaisi

Stayed 2 nights in Dec 2022
Response from bella on 24 Jan 2023
Dear Guest, We are glad to hear that you're enjoying and having a pleasant stay with us. Also, thank you for the review. We hope to see you again and give you a more enjoyable stay with us. Take care !!

6/10 Okay

Flora

Stayed 2 nights in Oct 2022
Response from Bella on 23 May 2023
Dear Flora, thank you for the review. We hope to see you again and give you a more enjoyable stay with us. Take care !!

6/10 Okay

Kong

Stayed 1 night in Jul 2022
Response from bella on 23 Jul 2022
Dear Kong, We are glad to hear that you're enjoying and having a pleasant stay with us. Also, thank you for the good review. We hope to see you again in the future and give you a more pleasant stay with us. Take care !!

10/10 Excellent

Maslina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach and view
Stayed 1 night in Mar 2022
Response from Bella on 18 Mar 2022
Dear Maslina, We are glad to hear that you're enjoying and having a pleasant stay with us. Also, thank you for the good review for us. We hope to see you again in the future and give you a more pleasant and enjoyable stay with us. Take care !!

10/10 Excellent

Sirena

Stayed 2 nights in Mar 2022
Response from Bella on 19 Mar 2022
Dear Sirena, We are glad to hear that you're enjoying and having a pleasant stay with us. Also, thank you for the good review for us. We hope to see you again in the future and give you a more pleasant and enjoyable stay with us. Take care !!

8/10 Good

Farizah

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice view...but don't enough parking tq
Stayed 1 night in Dec 2021
Response from bella on 10 Jan 2022
Dear Farizah, thank you for your the time to leave a good review for us. We are glad that you enjoyed your stay here at Borneo Beach Villas and your honest feedback about the inconvenience caused to you. We will take this feedback seriously to improve our facilities and services. We hope to see you again soon!!

8/10 Good

Nora

Travelled with family and small children
Liked: Cleanliness, staff & service
Good for Family & Friend gathering
Stayed 1 night in Dec 2021
Response from bella on 10 Jan 2022
Dear Nora,We are glad to hear that you are enjoying and having a pleasant stay with us. Also, thank you for the good review for us. We hope to see you again in the future and give you a more pleasant stay with us. Take care !!

4/10 Poor

Chong chen

Travelled with family
Liked: Cleanliness
The wave n beach is nice. 2 night in full villa but inside is run down. The toilet tab is broken, toilet flash is not function well, door to beach area is jammed, the tilam are not flat, you can feel it is in out of shape. Cannot sleep well. For double bed. Single is ok. Unit 122. Breakfast menu are same. For 3rd night we move to half villa . The top floor making a lot of noice . Pulling or moving the foot sound or pulling table n etc. 2am you still can listen ppl jumping . I stay 3 rd floor 4th floor ppl no concern what time.
Stayed 3 nights in Dec 2021
Response from Bella on 17 Jan 2022
Good day Mr Chong, Firstly thank you for taking your valuable time for your feedback and truly sorry for the experience u had during your stay us, We're constantly improving our services and facilities our Resort and we hope to welcome you & family again near future.

6/10 Okay

Dyane

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2021
Response from Bella on 23 May 2023
Dear Dyane, thank you for the review. We hope to see you again and give you a more enjoyable stay with us. Take care !!

10/10 Excellent

greg stewart

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from bella on 10 Jan 2022
Dear Greg, We are glad to hear that you are enjoying and having a pleasant stay with us. Also, thank you for the good review for us. We hope to see you again in the future and give you a more pleasant stay with us. Take care !!

8/10 Good

FAUZIAH MOHD

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2021
Response from bella on 10 Jan 2022
Dear Fauziah, We are glad to hear that you are enjoying and having a pleasant stay with us. Also, thank you for the good review for us. We hope to see you again in the future and give you a more pleasant stay with us. Take care !!

8/10 Good

Glory

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy stay
Very happy with my stay. Based on my bookings. However, maybe the slide flap door should put a little bit of grease for smooth opening.
Stayed 1 night in Oct 2021
Response from Bella on 23 May 2023
Dear Glory,Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff is trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Borneo Beach Villas!

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Private pool.. Not 1 but 3! Suitable for family with kids.. We'll definitely coming back again!
Stayed 1 night in Oct 2021
Response from Bella on 9 Dec 2021
Dear Sharon, We are glad you enjoy yourself and family during your vacation with us. Hoping to see you again with more happiness and memories for you and family!!

8/10 Good

Raflianah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff there is friendly ❤️And the view is nice
It was amazing holiday .thank u❤️
Stayed 2 nights in Oct 2021
Response from Bella on 9 Dec 2021
Dear Raflianah, We are glad to know you're happy while staying with us. We hope to see you again in the future time and make a more happiness and good memories for you.

8/10 Good

Peter

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun n Joy holidaying
Relaxing and would come back soon.
Stayed 1 night in Mar 2021
Response from Aaron on 16 Apr 2021
Dear Valued Guest, thank you for your review and rating. We are excited to have you again soon. Have a good day.

4/10 Poor

Arfian

Travelled with family
Disliked: Property conditions & facilities, room comfort
Needs more tender loving care
The place needs a lot of maintenance work to be done. At check in, we had power trips, hot water not working, stove not working, the staff was prompt enough to fix most of it.
Stayed 4 nights in Dec 2020
Response from Alison on 5 Feb 2021
Dear Valued Guest, thank you for taking the time to leave a review. First of all, we would like to apologize for the inconvenience caused. We had informed our Maintenance Team manager accordingly for their future improvement. We hope we will be able to serve you again soon. Thank you.

10/10 Excellent

Frida Farah

Travelled with family
Liked: Staff & service, room comfort
Stayed 2 nights in Dec 2020
Response from Alison on 5 Feb 2021
Dear Valued Guest, thank you for your review and rating. We are excited to have you again soon. Have a good day.

10/10 Excellent

Nadiah

Stayed 2 nights in Oct 2020
Response from Winnie on 15 Nov 2020
Dear guest, thank you for your good review. We are glad that you enjoyed your stay here at Borneo Beach Villas. We look forward to welcoming you again in the near future!

8/10 Good

Mat Sellah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020
Response from Bella on 23 May 2023
Dear Mat Sellah, We are glad to hear that you're enjoying and having a pleasant stay with us. Also, thank you for the review. We hope to see you again and give you a more enjoyable stay with us. Take care !!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, next to the beach with water sport equipment for rent
Stayed 1 night in Feb 2020
Response from Bella on 26 Feb 2020
Dear valued guest, thank you for spending your time giving us feedback. We are glad that you enjoy your stay here at Borneo Beach Villas. We will take this feedback to further improved our facilities and services. We look forward to welcoming you again in the future with better service and facilities. Thanks!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view is stunning!
Stayed 1 night in Feb 2020
Response from Borneo Beach Villas on 22 Feb 2020
Dear valued guest, thank you for spending your time giving us feedback. We are glad that you enjoy your stay here at Borneo Beach Villas. We will take this feedback to further improved our facilities and services. We look forward to welcoming you again in the future with better service and facilities. Thanks!

6/10 Okay

MAN YEE

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2020
Response from BORNEO BEACH VILLAS on 4 Feb 2020
Dear valued guest, thank you for spending your time giving us feedback. We truly apologize if our facilities and services offered do not meet your standard, but we will take this feedback to further improved our facilities and services. We look forward to welcoming you again in the future with better service and facilities. Thanks!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, room was prepared on time & attentive staffs 😁
Stayed 2 nights in Jan 2020
Response from BORNEO BEACH VILLAS on 4 Feb 2020
Dear valued guest, thank you for spending your time giving us feedback. We truly apologize if our facilities and services offered do not meet your standard, but we will take this feedback to further improved our facilities and services. We look forward to welcoming you again in the future with better service and facilities. Thanks!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I really like the room and the peaceful atmosphere of the hotel. The staff is very friendly and helpful. The room they gave us was comfortable had a great view. The hotel has nice grass areas with plenty of shades where you can relax.
Stayed 8 nights in Jan 2020
Response from BORNEO BEACH VILLAS on 4 Feb 2020
Dear valued guest, thank you for spending your time giving us feedback. We truly apologize if our facilities and services offered do not meet your standard, but we will take this feedback to further improved our facilities and services. We look forward to welcoming you again in the future with better service and facilities. Thanks!

10/10 Excellent

Chi Ho

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Borneo Beach Villas on 7 Jan 2020
Dear valued guest, thank you for spending your time giving us feedback. We truly apologize if our facilities and services offered do not meet your standard, but we will take this feedback to further improved our facilities and services. We look forward to welcoming you again in the future with better service and facilities. Thanks!

2/10 Terrible

Najmeddine

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible and costly experience in this resort
This is Outdated resort located far from the attractions. The rooms smell terrible. The food was awful, but you had no choice if you don’t have your own transportation. It is an overrated resort and it can’t not be 4 star. I rank it as a 2 star resort. I have to admit that the staff were great and they helped a lot in our accommodation. Overall it was a terrible and costly experience.
Stayed 4 nights in Dec 2019
Response from Borneo Beach Villas on 7 Jan 2020
Dear valued guest, thank you for spending your time giving us feedback. We truly apologize if our facilities and services offered do not meet your standard, but we will take this feedback to further improved our facilities and services. We look forward to welcoming you again in the future with better service and facilities. Thanks!

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Pool closes at 7pm and the staff need to learn better English
Stayed 3 nights in Dec 2019
Response from Borneo Beach Villas on 7 Jan 2020
Dear valued guest, thank you for spending your time giving us feedback. We truly apologize if our facilities and services offered do not meet your standard, but we will take this feedback to further improved our facilities and services. We look forward to welcoming you again in the future with better service and facilities. Thanks!

8/10 Good

Anonymous

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Surrounding view and beach are nice. Staff are polite. Housekeeping a bit slow in response but overall good service.
Stayed 3 nights in Dec 2019
Response from Borneo Beach Villas on 7 Jan 2020
Dear valued guest, thank you for spending your time giving us feedback. We truly apologize if our facilities and services offered do not meet your standard, but we will take this feedback to further improved our facilities and services. We look forward to welcoming you again in the future with better service and facilities. Thanks!

10/10 Excellent

ika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful
This is our second visit here. And will come again. This place is peaceful, and free from busy life.
Stayed 1 night in Dec 2019
Response from Borneo Beach Villas on 7 Jan 2020
Dear valued guest, thank you for spending your time giving us feedback. We truly apologize if our facilities and services offered do not meet your standard, but we will take this feedback to further improved our facilities and services. We look forward to welcoming you again in the future with better service and facilities. Thanks!

8/10 Good

Mell

Travelled with family
Liked: Staff & service
Upgrade the property and cleanliness
Stayed 1 night in Dec 2019
Response from BBV on 18 Dec 2019
Dear valued guest, thank you for spending your time giving us feedback. We truly apologize if our facilities and services offered do not meet your standard, but we will take this feedback to further improved our facilities and services. We look forward to welcoming you again in the future with better service and facilities. Thanks!

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from BBV on 17 Dec 2019
Dear valued guest, thank you for spending your time giving us feedback. We truly apologize if our facilities and services offered do not meet your standard, but we will take this feedback to further improved our facilities and services. We look forward to welcoming you again in the future with better service and facilities. Thanks!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place for leisure and relax.
Stayed 1 night in Dec 2019
Response from BBV on 17 Dec 2019
Dear valued guest, thank you for spending your time giving us feedback. We look forward to welcoming you again in the future with better service and facilities. Thanks!

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Good value for money
Here is an overview: - really good value for money - villa has aged - nothing major but it reduces the appeal of the place - villa literally metres from the beach - unbelievable - private pool is great - low water pressure - Malindo flight was delayed by 6.5 hours but hotel only allowed an extra hour for check out. Malindo offered no compensation - far from city centre - about 1 hour with traffic and no food delivery service - room service is very affordable for hotel std. Food was good. - activities were relatively. - hotel arranged private taxis which were very reasonably priced - no free shuttle to mosque for Friday prayer - breakfast - limited in variety
Stayed 4 nights in Dec 2019
Response from BBV on 17 Dec 2019
Dear valued guest, thank you for spending your time giving us feedback. We truly apologize if our facilities and services offered do not meet your standard, but we will take this feedback to further improved our facilities and services. We look forward to welcoming you again in the future with better service and facilities. Thanks!

6/10 Okay

Lim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would like to suggest the food at the cafe should be reasonable then you will atract more people to come to have dinner or else they just do a bbq.
Stayed 1 night in Nov 2019
Response from BBV on 17 Dec 2019
Dear valued guest, thank you for spending your time giving us feedback. We truly apologize if our facilities and services offered do not meet your standard, but we will take this feedback to further improved our facilities and services. We look forward to welcoming you again in the future with better service and facilities. Thanks!

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple beautiful property. Love the open beach right behind the villa.. makes it look like your own private beach.Love the adjoining swimming pool. Beautifully furnished. However, need some maintenance as the toilet bowl in the master bedroom feels like it will come off the floor and the lights outside were not working. There were two big cockroaches running around.Overall, it is a great place to stay except if you drive in at night,the road to the villas are so dark with no streetlamps or very dim lighting, easy to get lost and we almost gave up finding the villas.
Stayed 2 nights in Nov 2019
Response from Borneo Beach Villas on 8 Dec 2019
Dear valued guest, We are glad that you enjoy your stay here at Borneo Beach Villas. We look forward to welcoming you again in the future with better service and facilities. Thanks!

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 4 nights in Nov 2019
Response from BBV on 18 Dec 2019
Dear valued guest, thank you for spending your time giving us feedback. We truly apologize if our facilities and services offered do not meet your standard, but we will take this feedback to further improved our facilities and services. We look forward to welcoming you again in the future with better service and facilities. Thanks!

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2019
Response from BBV on 18 Dec 2019
Dear valued guest, thank you for spending your time giving us feedback. We truly apologize if our facilities and services offered do not meet your standard, but we will take this feedback to further improved our facilities and services. We look forward to welcoming you again in the future with better service and facilities. Thanks!

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kids friendly, very nice private beach, great breakfast, free parking, nice service apartment
Stayed 4 nights in Nov 2019
Response from Borneo Beach Villas on 29 Nov 2019
Dear valued guest, thank you for spending your time giving us feedback. We truly apologize for any inconvenience that you faced during your stay here with us. We look forward to welcoming you again in the future with better service and facilities. Thanks!

8/10 Good

Ricky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Borneo Beach Villas on 29 Nov 2019
Dear valued guest, thank you for spending your time giving us feedback. We truly apologize for any inconvenience that you faced during your stay here with us. We look forward to welcoming you again in the future with better service and facilities. Thanks!