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Reviews of OYO 905 Hotel De'Light Villa

2 out of 5
OYO 905 Hotel De'Light Villa
Lot 1461, Jalan Baung 1/36, Pengkalan Chepa, Kota Bharu, Kelantan

Reviews

6.8
Rating 10 - Excellent. 2 out of 5 reviews" "
Rating 8 - Good. 1 out of 5 reviews" "
Rating 6 - Okay. 0 out of 5 reviews" "
Rating 4 - Poor. 1 out of 5 reviews" "
Rating 2 - Terrible. 1 out of 5 reviews" "

6.4/10

Cleanliness

6.4/10

Staff & service

8.0/10

Amenities

6.4/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
overall satisfy
Stayed 1 night in Aug 2019
Response from Zara on 2 Oct 2019
Charmed to see you loved our services, Have a pleasant day ahead :) Regards, Zara

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Rehana on 3 Sept 2019
Hi, Thank you for taking out your valuable time to rate us. It seems that you aren't fully satisfied with our services and we'll surely put in our best effort to keep up with your expectations in the future. Regards, Rehana!

4/10 Poor

Claire, United Kingdom

Disliked: Cleanliness
Chose this place as it was near the airport. On arrival there was no one at Reception on arrival. Had to bang on the door to get in. Huge cockroach in my room when I entered. They chased it out but there were others and evidence of cockroach faeces in the room too. I had to sleep with the overhead light on all night to make sure they didn't come out. Room had not been properly cleaned or swept- under the bed was an empty tobacco pouch. The curtains were closed and behind them was disgusting. Dust and grime at the edges of the room. Everything needs updating. TV but no English speaking channels. Room smelled strongly of tobacco. Only 1 power point not next to the bed. Friendly girl on Reception.
Stayed 1 night in Jun 2019
Response from Cheshta on 26 Jun 2019
Hi, As per the feedback, it seems that your stay with us has not been up to the mark, however, we'll definitely improvise our services with our continuous efforts. Do give us another chance and we'll ensure that you'd experience the comfort and hospitality we are known for. Hope to host you soon :) Regards, Cheshta

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Zara on 17 Oct 2019
Thanks a ton for the amazing rating, We are glad that we succeeded in matching your experience with your expectations. Regards, Zara

10/10 Excellent

frederic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Ravneet on 26 Jul 2019
Hey Frederic! Thanks a ton for backing us up with the perfect rating. We will bring out best of our efforts to pull this off to a whole new level next time. Have a great day ahead. Regards, Ravneet