This hotel has massive amounts of potential but it is not achieving good standards due to very low staffing levels. That being said, the situation improved considerably towards the end of our stay as extra staff were recruited. The staff that are employed are incredibly hard working, particularly Aldo and Dimitris. There were a couple that appeared rude but this may have been due to the language barrier.
Food was just ok for the first few days but good for the last few days. We were disappointed that the additional restaurants were not open during our holiday due to a lack of staff.
Our room wasn’t cleaned at the start of our stay but cleaned every day after that.
Rooms were dated and needed a fair few repairs. We stayed in a family suite with a very unstable staircase.
The free shuttle service was excellent but poorly managed. The booking form is left out for guests, so is open to abuse, which we experienced during our stay. A few extra time slots would be helpful.
Although not a reflection on the hotel, prepare to be bitten by mosquitoes/flies during your stay, particularly of an evening near the pool bar.
In conclusion we enjoyed our stay but there were many improvements that could be made.