I think there is a kind of scam going on - real (1) to (5) below - this is based on my experience.
(1) The description and photos are not the room that is given to you. When you say it to the receptionist, they argue and blame it on the platform (HOTELS.COM), However, I think Hotels.com cannot be blamed (based on my experience in several countries);
(2) The receptionist will call the hotel manager to show that they are trying to help the customer, but it is a charade. The manager will say, you can let the customer go by entering "no show". Obviously, this means you will lose some money as they flag you as "no show" - your card details are already with Hotels.com (this is the reason that I stayed in the hotel, rather than walkout);
(3) After manager disconnects, an additional choice is offered - pay 35-40% for the room you thought you booked (i.e., same description and the one you see in the photo). It appears that Lindsay has one Junior Suite (INR5,500+ GST). With that room rate, you could get a better room at a different hotel. A hotel that is is clean and not dated (with Lindsay, the theme of the hotel is nostalgia, but one may have both nostalgia and the clean rooms and facilities).
(4) I understood this to be a scam, since the receptionist asked me to check the room "repeatedly" before paying, First I thought he was being polite, but then it occurred to me that this is happening regularly (i.e., misleading customers) and they anyway know at that point guest cannot leave
