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Reviews of Hotel Royale

3 out of 5
Hotel Royale
No. 2 Airport Gate, Old Gurdwara Complex, Kolkata, West Bengal

Reviews

5.4
Rating 10 - Excellent. 0 out of 10 reviews" "
Rating 8 - Good. 4 out of 10 reviews" "
Rating 6 - Okay. 2 out of 10 reviews" "
Rating 4 - Poor. 1 out of 10 reviews" "
Rating 2 - Terrible. 3 out of 10 reviews" "

4.8/10

Cleanliness

5.8/10

Staff & service

4.6/10

Amenities

4.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Mark

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
don’t stay here!
They attempted to overcharge me when I checked in. They knew I was arriving late (1am) but kept me messing around for 30 minutes at check in. There were noisy guests in the rooms on the same floor standing outside on the landing. The bed was terrible and the place was dirty and tatty. There was no top sheet on the bed and just a dirty blanket.
Stayed 1 night in Feb 2020
Response from r roy on 12 Feb 2020
totally wrong comments

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire hotel shakes when vehicles move on roads....hotel room is full of mosquitoes...the linens are so dirty...and the owner above all this is very rude
Stayed 1 night in Nov 2019
Response from Rudrajit Roy on 14 Nov 2019
All hotels in the vicinity faces minor shakings due to vibrations of heavy vehicles. AC rooms should not have any mosquitoes. Should have asked for fresh linens. Also your time extension of 4hrs after scheduled checkout time was rejected as due to non availability of rooms

8/10 Good

Arunangshu, Chatham

Liked: Staff & service
Value for money
Family run business and warm people.
Stayed 1 night in May 2019
Response from R Roy on 26 May 2019
Thanks for the positive feedback from your end

8/10 Good

Tord

Liked: Staff & service
Stayed 1 night in Apr 2019
Response from R Roy on 11 Apr 2019
Thanks a lot for your review

6/10 Okay

Mune, chennai, india

Travelled with family
Disliked: Amenities, property conditions & facilities
They gave us a bottle of water which is new. But they couldn't give us hot water in bathroom and aircondition in the same time.
Stayed 1 night in Mar 2019
Response from R Roy on 30 Apr 2019
I hope if you would have asked for that , you should have surely procured that too. As all rooms are AC rooms

8/10 Good

Chittaranjan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for Money considering Airport
It was a good place to stay accommodating my request for an early check in. Nice and friendly staff.
Stayed 1 night in Mar 2019
Response from Rudrajit on 31 Mar 2019
Thanks a lot for your positive feedback

6/10 Okay

MD, San jose, US

Disliked: Cleanliness, amenities, property conditions & facilities
This is a home converted to hotel. Room is small, Staff sometimes makes noise outside in middle of night. It is okay by Indian standard of noise. Outside the hotel, area seems poor. Hotel needs to use white towels, so cleanliness can be easily checked. But for the price, it is what you get; just OK to pass the night.
Stayed 1 night in Jan 2019
Response from RRoy on 6 Feb 2019
Thanks for the review from your end. We will look further to update the facilities

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing bad bad bad never spending so much for a price of dabba room only no towel no ac full of mosquitoes and bed bugs absolutely nightmare
Stayed 1 night in Jan 2019
Response from Rudrajit Roy on 7 Jan 2019
Hope you have booked the so called dabba room , seeing your pockets . The room haven't become small automatically after booking. for resisting mosquitoes, which is normal , should have asked for a Mosquito repellant / net The room facilities are already available, where you should have asked for those, during your stay. No one actually asked you to keep mum and bear the problems.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No good service. Hot water problem, service response and responsibilities are not there. That may be due to reason that the they told me the Hotel was started six months ago.
Stayed 3 nights in Dec 2018
Response from Rudrajit Roy on 9 Jan 2019
All the services are all available, The guest needs to call the hotel boy whatever and whenever required

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
夜遅くに空港に到着したため、空港近くにあるこのホテルに宿泊。とても親切なスタッフ達、清潔なお部屋で温かいお湯もでました。シャワー設備がないため汲み置きで手桶でかぶる方式ですが、ぬるめのお湯でなくしっかり温かいお湯が使えたので満足です。遅いフライトの際はまた使いたいホテルでした。
Stayed 1 night in Dec 2019
Response from R Roy on 22 Dec 2019
Thanks 😊