Hotel di Kokubo

"I booked 2 rooms—one for myself and one for my subordinate. During dinner, we were given a small table to share. I wanted to have some quiet time alone after work, so I moved to an empty table nearby. A Japanese waiter (wearing a vest) came over and spoke very rudely, insisting that I must sit with my subordinate just because we knew each other. He even asked me to carry all my food back. The restaurant had many empty tables, and it was not busy at all during 8pm to 930pm. I felt very embarrassed. I did nothing wrong but was treated badly. This is not how guests should be treated."

"Overall experience were good. Like the onsen, but bed is too hard for us as we nit use to very thin mattress. We have not very pleasure check out experience. The front desk called us three times for the 15 minutes late. Check out time is very stiff at 11:00am sharp. "

"Great stay at this place. Staffs are very welcoming. Fuji Mountain view was spectacular from our villa roof top. The only drawback is that the location is a little far from town- 15mins if you cycle or 30min walking. This will not be of a problem if you have own transport or, if you are fit, can rent a bicycle which is also fun. Hotel provide transportation from/to town but with limited timings. It would have been better if the following services are provided by the hotel; 1. Washer-Drier in the villa 2. More flexible and more frequent shuttle service to and from town 3. Halal menu for breakfast for muslim guests"