Breakfast, lunch, dinner served; beach views
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Reviews of In Touch Resort

3 out of 5
In Touch Resort
1/16 Moo1, Sairee Beach, Koh Tao, Suratthani

Reviews

7.8

Good

Rating 10 - Excellent. 21 out of 70 reviews" "
Rating 8 - Good. 29 out of 70 reviews" "
Rating 6 - Okay. 12 out of 70 reviews" "
Rating 4 - Poor. 4 out of 70 reviews" "
Rating 2 - Terrible. 4 out of 70 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

6.0/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Malgorzata

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Jeannie, los angeles

Stayed 4 nights in Sep 2023

8/10 Good

Dominik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2022

8/10 Good

Gabrielle

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Aug 2018
Response from In-Touch Resort on 17 Aug 2018
Thank you for your nice review score.

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In Touch Banter
banging place and the banter to match
Stayed 2 nights in Jun 2018
Response from In-Touch Resort on 25 Jun 2018
Thanks for nice review Matthew.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Great value and friendly!
Pro: Great friendly and helpful staff, nice room, clean and great location by the beach and on the yellow brick road, good value for money Con: door to room a bit dodgy so if travelling solo not sure I would be as comfortable Didn’t eat at restaurant but good beach location
Stayed 2 nights in May 2018
Response from Jasmine J. on 21 May 2018
Thank you for your nice review.

8/10 Good

Kevin

Liked: Staff & service, room comfort
Very nice island feel place
I stayed in a “superior” bungalow which basically means I had aircon instead of just a fan. Although the bungalow was comfortable and the bed was very comfortable, the place could have been made so much better if it had a fridge. I’ve stayed in cheaper places which have had fridges. The staff were very welcoming and helpful when I extended my stay by a day. The location is perfect. A night walk from the busy parts so not noisy. I would definitely stay here again but would probably just go for the cheaper bungalow with a fan.
Response from Jasmine J. on 30 Apr 2018
Thank you for your nice review.

10/10 Excellent

Deryck, Leeds

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet relaxing beach front
I had booked initially a superior bungalow however I had not read correctly its amenities. We like to have cold drinks and space to hang clothing. We decided to upgrade to one of the standard rooms which gave us everything we needed. Jasmine was friendly and informative and went out of her way to make sure we had an excellent stay. The beach is at the quieter end of satire beach and I loved the fact that I could snorkel on the reef directly from the resort. I would defiantly go again as this is a great place to relax .
Stayed 7 nights in Apr 2018
Response from In-Touch Resort on 2 May 2018
Thank you for very nice review. Hope you come to stay with us again!

8/10 Good

Elizabeth

Liked: Cleanliness, property conditions & facilities, room comfort
Bungalow and location was awesome, restaurant food was ok but edible. Staff was slow but the electricity noise was overwhelmingly loud. Had to wear earplugs to sleep.
Stayed 2 nights in Mar 2018
Response from Jasmine J. on 6 May 2018
Thank you for your nice review.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good nice hotel and good locatiin, not far from the beach, quiet at night
Stayed 1 night in Feb 2018

10/10 Excellent

Louisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely private beach and pool area. Beautiful to sit on the beach and watch the stars in the evening. Friendly and helpful hotel staff too.
Stayed 2 nights in Dec 2017
Thank you for lovely comment.

4/10 Poor

Tracee

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Didn't like the room
The "In Touch" has several types of rooms. I thought I had reserved one of the more modern, updated rooms but ended up with a run down cottage with AC that barely worked. Room was very run down, walls were dirty, bathroom barely had water pressure and smelled bad, furniture old and rickety, and towels were thread bare. Restaurant was good and the service was good. Beach location was wonderful. Hotel is a bit of a walk to the heart of Sairee but I liked that because it was quieter than being in town.
Stayed 6 nights in Jul 2017
Thanks for taking the time to write us a review. first of all, I deeply regret that you have experience unsatisfying experiences. Your review is very important to us we will take your review to improve our hotel. Regards.

6/10 Okay

Anna, Sydney, Australia

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Good, clean rooms near to the action of Saree
The location of InTouch was great- right on the beach and a short walk to restaurants, bars, tour operators and massage places. Not too close to the bars that you missed the noise. We had problems with the aircon leaking, and then were moved to another room where we had issues with the toilet flushing. All in all though the rooms were spacious, well cleaned each day and in a top location.
Stayed 3 nights in Jul 2017
Response from Jasmine J. on 28 Aug 2017
Thanks for taking the time to write us a nice review. Your review is very important to us we will take your review to improve our hotel. Regards.

4/10 Poor

Nicole

Disliked: Cleanliness, property conditions & facilities, room comfort
Gross
Room was so hot. Staff was ok. Ant families everywhere and spiders.
Stayed 2 nights in Jun 2017

8/10 Good

Fredrik

Liked: Staff & service
Good location but warm
Good location and service but a bit to warm in room with just a fan. Also no heat in shower (which didn't bother us so much).

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and cheap
Very good, comfortable and spacious. Kept cool. Little bit dirty, but nothing horrendous. Good value for money.

8/10 Good

Johann Daniel Christian

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

todd

Liked: Staff & service
Excellent location
I really enjoyed my stay at in touch. I really enjoyed my stay at in touch The staff was very helpful in booking my ferry ticket. Make sure to get the superior room, as the standard bungalow had no television or fridge.

10/10 Excellent

Yosef, Saar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We visited with our family 2 adults + 5 children in the In Touch resort deluxe rooms. We found the deluxe rooms as very clean, comfortable and well decorated. In Touch resort located in the heart of Sariee beach, The main beach in Koh Tao and from my opinion the most beautiful in Koh Tao… especially during sunset. In Touch Resort having an excellence restaurant, with a unique location on the beach, with a great food tastes and fair prices. Suchana is the In Touch Resort owner and general manager. Suchana gave us the best service from the first minute. Suchana willing to help in any issue. In the third day our son had a fever. She came to our room with a special Thai soup, she took a wet towel and chilled his body, Suchana behave to our son like her son. In the last night the fever of our son continued, We asked Suchana at midnight to precede our ferry to Samui to 6 AM in order to get as soon as possible to Samui hospital. At midnight she did everything she can, she changed the ferry tickets, called the taxi driver. She waked up early at 5 AM in order to help us, and she even brought some fruits to our son before leaving. After we left Koh Tao, Suchana called the hospital in Samui to check how are son is filling. Thanks god, he felt better after all. After staying in the In Touch resort we better understand why this place received a fabulous rate by reviewers. In Touch resort is definitely fabulous. Thank you Suchana and In Touch resort team. Gil's family

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, property conditions & facilities
Tutti gentili belle camere e ottima posizione
Stayed 5 nights in Jan 2024

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service
Stayed 5 nights in Jan 2024

10/10 Excellent

marcus

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das 5. Mal hier, und das nicht ohne Grund 😉
Stayed 6 nights in Jan 2024

2/10 Terrible

Jan, Ingolstadt

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the resort as a couple for 6 nights and had booked a standard studio. Unfortunately our stay was very disappointing. The positives were: the location next to the beach and the transfer service. Just a few of our negative impressions: - There is an extremely musty/damp smell in the room... the 13 year old air conditioning only makes it worse. Questionable whether and how often it was serviced. - 2 times a day garbage is burned next door and it smells terrible. Since you can't close the windows in the bathroom, the smell wafts in. Around 5 pm it is always particularly bad, maybe it is also due to the location of our room (No. 23). - Generally very old and tasteless furnishings in the room - The shower head does not hold - Water pressure in the shower fluctuates extremely - Water temperature also fluctuates. It is either boiling hot or freezing cold. Temperature control does not work. - besides that ...You don't even want to see the ants as a point of criticism anymore - The outside staircase to the 2nd floor is without railings We complained to the service about some of the problems and they took action, but nothing changed during our stay. Only the low price and the location made the stay bearable. However, the staff were nice and the restaurant right by the sea is good value. However, the hygiene there also leaves a lot to be desired. We will definitely never come back to the "resort".
Stayed 6 nights in Jan 2024

10/10 Excellent

Marla Lopes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente acomodação
Incrível a pousada. SUPER INDICO!!
Stayed 2 nights in Dec 2023

8/10 Good

Francesca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2023

8/10 Good

MICHELE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
TOP
Staff gentilissimo, camere pulite e molto carine posizione ottimissima all'inizio di Sairee Beach. OTTIMO lo consiglio provate anche il loro ristorante a mio avviso uno dei migliori dell'isola
Stayed 2 nights in Feb 2020

10/10 Excellent

Tuomo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In Touch Resort
Yövyin neljä yötä bungalowissa josta oli rantaan 30metriä. Sijainti Sairee Beachin päädyssä joka rauhallisempi ja todella kaunis ranta. Kaikki palvelut kuitenkin vieressä joten sijainti täydellinen. Myös Suomalainen Koh Tao Divers aivan vieressä jos haluaa lähteä sukeltamaan, jota suosittelen. Hotellilta pystyy myös varaamaan snorklausreissuja ja lippuja lautoille lähisaarille. Ravintola rannassa jossa todella viihtyisä terassi. Ruuassa hieman parantamisen varaa. Vastaanotto erittäin ystävällinen. Suosittelen !!
Stayed 2 nights in Oct 2018
Response from Suchana on 26 Oct 2018
Thank you

6/10 Okay

isabel iren

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 2 nights in Sep 2018
Response from In-Touch Resort on 6 Oct 2018
Thank you

8/10 Good

Verified traveller

Disliked: Property conditions & facilities
Albergo grazioso attenzione alle camere superior
Abbiamo prenotato una camera superior ed abbiamo dovuto pagare un extra per avere una camera migliore.... era sporca nel senso che entravano animali e le pareti erano scrostate. Una volta cambiata la camera tutto ok, cambio asciugamani tutti i giorni e buona pulizia. Quindi non prenotate la superior pensando al senso della parola perché non rispetta gli standard andate ad un livello superiore di camera! Sairee beach non è male ma ci sono spiagge migliori se volete stare fermi al mare, se vi piace girare è un buon punto di partenza per le barche e motorini ( attenzione abbiamo visto molte persone ferite da cadute) per girare l’isola.
Stayed 6 nights in Aug 2018
Response from In-Touch Resort on 4 Oct 2018
Thank you

2/10 Terrible

Valeria, Milano

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Degrado
Mi sono trovata veramente male. Personale scortese, senza voglia di fare, assente. Sul sito non ho avuto possibilità di scegliere i comfort della stanza e arrivati lì, mi hanno detto che c'erano dei sovrapprezzi non specificati nel sito. Mi sono sentita presa in giro. Ad averlo saputo prima, avrei prenotato da un'altra parte. Non lo consiglio
Stayed 5 nights in Aug 2018
Response from In-Touch Resort on 4 Oct 2018
Thank you

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 1 night in Aug 2018
Response from In-Touch Resort on 6 Oct 2018
Thank you

6/10 Okay

ANTONIOS

Disliked: Cleanliness, property conditions & facilities, room comfort
Ακριβό για αυτά που προσφέρει .
Μείναμε στον 2 όροφο σε ένα ευρύχωρο δωμάτιο με θέα θαλασσα, και τις ασχημες στεγες των bungalows, οχι πολύ καθαρό και ακριβό γι'αυτά που προσφέρει το συγκεκριμένο ξενοδοχείο.Tip:Mην πάτε στο beach bar του ξενοδοχείου είναι όλα ανοστα
Stayed 3 nights in Aug 2018
Response from In-Touch Resort on 4 Oct 2018
Thank you

8/10 Good

Gianmarco, Modena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grande posizione; pulizia e disponibilità top
Struttura molto bella in linea con l’isola; molto verde, silenziosa, pulizia efficiente e accurata delle camere.
Stayed 12 nights in Jul 2018
Response from Jasmine J. on 12 Aug 2018
Thank you for nice review.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Schöne Anlage am Strand
Hotel und Restaurant sind einladend. Habe mich dort sehr wohl gefühlt.
Stayed 1 night in Jul 2018
Response from Jasmine J. on 9 Aug 2018
Thank you for nice review.

6/10 Okay

totonno, napoli

Liked: Staff & service
Disliked: Room comfort
Resort nella media.
Posizione buona, vicino alla spiaggia e con un bel ristorante proprio sulla spiaggia, camere tutto sommato buone, magari dovrebbero essere un pó manutenzionate meglio.
Stayed 1 night in Jul 2018
Response from In-Touch Resort on 27 Jul 2018
Thank you for your review.

8/10 Good

Jussi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Edullista yöpymistä palveluiden vieressä
Hintalaatusuhde kohdallaan, huoneet siivottiin päivittäin, mikä ei aina ole selvää tämän hintaluokan kohteissa. Sairee beachin heti vieressä ja jalkaisin pääsi hyvin liikkumaan molempien "keskustojen" suuntiin. Merkittävin miinus oli kohtuullinen homeenhaju huoneessa, mutta siihenkin tottui.. Jos haluaa uida tai snorklata, niin Sairee beachin vesi on ehkä koko saaren likaisinta, uimista varten kannattaa vuokrata skootteri joltain hyväksi reitatulta vuokraamolta ja pöristellä jonnekin syrjäisemmälle rannalle
Stayed 3 nights in May 2018
Response from In-Touch Resort on 5 Jun 2018
Thank you for your nice comment.

8/10 Good

Sandra, Zürich

Liked: Staff & service, property conditions & facilities, room comfort
Perfektes Hotel wenn man gleich daneben die Tauchschule besucht. Schöne herzige Anlage.
Stayed 5 nights in Jan 2018
Response from Suchana on 24 May 2018
Thank you

8/10 Good

Tuomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located and nice hotel
The hotel is located in nice and quiet part of the Sairee beach. Our room was spacious and clean and it was cleaned well every day. Room was exactly as described and we were really happy to stay in this hotel.
Response from In-Touch Resort on 11 May 2018
Thank you for your nice review!

10/10 Excellent

Matias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Erinomainen hotelli hyvällä sijainnilla
Erinomainen hotelli, jossa kaikki toimi. Oltiin 5 vrk sukelluslomalla Koh Taolla. Majoituttiin Superior Bungalowissa, joka oli siisti ja tilava. Rauhallisella sijainnilla, mutta kuitenkin heti rannan vieressä. In Touchin oma ravintola oli myös hyvä ja ehkä rannan parhaalla näköalalla... Hyvä wifi ja tehokas ilmastointi plussaa :)
Response from Jasmine J. on 1 May 2018
Thank you for your nice review.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Die Bungalows haben eine schöne Lage. Der Ort ist zentral, belebt und dennoch ruhig. Der Strand ist auch sehr schön. Tolle Urlaubstage!
Stayed 3 nights in Mar 2018
Response from Jasmine J. on 4 May 2018
Thank you for very nice review.

10/10 Excellent

Alexandre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Très bel endroit, classe, accueil avec le plus beau des sourires et amabilité. La plage a 2 pas avec le resto sur la plage en plein ou l’action commence! Je te recommande fortement cet endroit! Un peu chaud pour les bungalow avec ventilateur pour ceux que ça intéresse ;-)
Response from Jasmine J. on 1 May 2018
Thank you for your nice review.

10/10 Excellent

Katariina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Jakub

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2018

6/10 Okay

Benoit, Montreal

Liked: Staff & service
Disliked: Cleanliness
Très bien placé
Hôtel avec emplacement idéal. Les studios sont biens. Par contre, nous avions réservé un bungalow supérieur. Ce fut la déception totale. la chambre était sale, sentait le moisi, très vieux. A notre demande On a eu un studio mais on a du payer le double du prix directement à l’hôtel. Le studio était cependant mieux malgré du moisi un peu partout au plafond. On ne nettoie pas la chambre en 4 jours. Ils font le lit et remplace les serviettes. Le site en général aurait besoin d’un peu d’amour et d’entretien. Par contre c’est à quelques pas de la plage. La réceptionniste est très serviable et souriante. Au Restaurant on dirait qu’on les dérange tout le temps. On irait voir ailleurs pour près de 100$ CAD/ nuit.
Stayed 4 nights in Mar 2018
Response from In-Touch Resort on 10 May 2018
Thank for your important review. We will improve our resort and service following your review.

8/10 Good

JEREMY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super hôtel
Hôtel très bien situé au calme avec de très belle chambre.
Stayed 3 nights in Mar 2018
Response from Suchana on 23 Mar 2018
Thank you very much for your interest.

10/10 Excellent

Nadege

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super sympas nous avons adoré ko tao nous avons regretté d avoir passé que 3jours mes on compte y retourné
Stayed 2 nights in Feb 2018
Response from Suchan on 23 Mar 2018
Thank you very much in advance for coming back.

2/10 Terrible

sophie , paris

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Proche de la plage
Hôtel se situant sur un passage très bruyant. Le personnel n'est pas du tout acceuillant mise à part la réceptionniste. Nous avions l'impression de déranger les serveurs à chaque fois que nous voulions commander. Les bungalows supérieurs sont vétustes, il y avait de nombreux trous dans les murs comblés avec des mouchoirs... énormément d'insectes dans la chambre.
Stayed 4 nights in Mar 2018
Response from Suchana on 21 Mar 2018
The resort must be respectfully apologized to the staff who care for you well, we will admonish.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Empfehlenswert, aber besser mit Klimaanlage!
Der InTouch Resort ist ein wirklich schönes Hotel in super Lage direkt am belebten Sairee Beach! Das Restaurant ist gut und das Personal immer nett. Das WLAN hat häufig nicht funktioniert, was unfassbar nervig war, weil man oft einfach nicht verbunden wurde. Der Bungalow an sich ist sehr geräumig, jedoch finden sich im Bad häufig ein paar Kakerlaken und es ist dort heiß wie in einer Dampfsauna. Wir hatten keine Klimaanlage, was man bei dem Preis und bei der Hitze eigentlich erwarten sollte, da man zum Teil wirklich nicht schlafen konnte, denn hätte man die Tür aufgelassen wären die Katzen, die überall herumlaufen hereingekommen. Alles in allem kann man das Hotel aber weiterempfehlen.
Stayed 5 nights in Feb 2018
Response from Jasmine J. on 6 May 2018
Thank you for your nice review.

6/10 Okay

Verified traveller

Liked: Cleanliness
Gute Lage. Hilfsbereites Personal. Zimmer ok. Die Steckdosen sind etwas ausgeleiert. Hier schafft aber Klebeband Abhilfe.
Stayed 5 nights in Jan 2018

8/10 Good

Ida

Liked: Staff & service, property conditions & facilities, room comfort
Mysigt!
Jag bodde i en bungalow, superfin med fantastiskt sköna sängar:) Kunde fått full pott av mig om de hade fixat till rummen. Skrubbat bort svartmögel på väggarna, målat om, hade varit trevligt med en sänglampa när man ligger och läser t.ex. Det luktade ju inget vidare pga mögel i rummet... jag bad den fantastiska kvinnan i receptionen om de kunde försöka göra ngt åt det, och de ställde in en ”toalett-luktegott”. Det var ju gulligt av dem:) Hjälpte tyvärr inte så mycket. Jag trivdes väldigt bra här! Skulle boka igen om jag kommer tillbaks till ön:)
Stayed 4 nights in Jan 2018