See all properties

Kanda Residences Pool Villas

5.0 star property
Luxury resort on the beach, with 2 outdoor pools

Choose dates to view prices

Photo gallery for Kanda Residences Pool Villas

2 bars/lounges, poolside bar
View from room
View from room
Exterior
Private beach, beach umbrellas, beach towels, kayaking

Popular amenities

  • Breakfast available
  • Bar
  • On private beach
  • Kitchen
  • Room service
The current price is RM3,301
RM3,918 total
includes taxes & fees
8 Aug - 9 Aug

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Villa, 1 Bedroom (Balcony Pool Villa)

3 bedrooms, premium bedding, Select Comfort beds, in-room safe

Villa, 1 Bedroom (Balcony Pool Villa)

Highlights

Balcony or patio
Separate dining area
Individually furnished
Private pool
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
  • 385 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 1 Bedroom (Courtyard Pool Villa)

Terrace/patio

Villa, 1 Bedroom (Courtyard Pool Villa)

Highlights

Balcony or patio
Separate dining area
Individually furnished
Private pool
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
  • 385 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 2 Bedrooms (Courtyard Pool Villa)

3 bedrooms, premium bedding, Select Comfort beds, in-room safe

Villa, 2 Bedrooms (Courtyard Pool Villa)

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony or patio
Separate dining area
Individually furnished
Private pool
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
  • 400 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Villa, 3 Bedrooms (Courtyard Pool Villa)

3 bedrooms, premium bedding, Select Comfort beds, in-room safe

Villa, 3 Bedrooms (Courtyard Pool Villa)

Highlights

Balcony or patio
Separate dining area
Individually furnished
Private pool
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
  • 400 sq m
  • Sleeps 7
  • 1 King Bed, 1 Queen Bed and 2 Single Beds

View all photos for Villa, 3 Bedrooms, Private Pool, Sea View (Courtyard Pool Villa)

Living area

Villa, 3 Bedrooms, Private Pool, Sea View (Courtyard Pool Villa)

Highlights

Balcony or patio
Separate dining area
Individually furnished
Private pool
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
  • 400 sq m
  • Sea view
  • Sleeps 7
  • 1 King Bed, 1 Queen Bed and 2 Single Beds

View all photos for Villa, 4 Bedrooms (Oceanfront Pool Villa with Kitchen)

Exterior

Villa, 4 Bedrooms (Oceanfront Pool Villa with Kitchen)

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony or patio
Separate dining area
Individually furnished
Private pool
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
  • Ocean view
  • Sleeps 9
  • 1 King Bed, 2 Queen Beds and 2 Single Beds

View all photos for Villa, 3 Bedrooms, Sea View (Courtyard Pool Villa)

Terrace/patio

Villa, 3 Bedrooms, Sea View (Courtyard Pool Villa)

Highlights

Balcony or patio
Separate dining area
Individually furnished
Private pool
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
  • 400 sq m
  • Sea view
  • Sleeps 7
  • 1 King Bed, 1 Queen Bed and 2 Single Beds
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Map
80/32 Moo 5 Bophut, Koh Samui, Surat Thani, 84320

What's nearby

  • Choeng Mon Beach - 3 min drive - 2.3 km
  • Chaweng Beach - 4 min drive - 3.5 km
  • Bangrak Pier - 4 min drive - 2.7 km
  • Fisherman's Village - 9 min drive - 6.9 km
  • Bo Phut Beach - 10 min drive - 7.3 km

Getting around

  • Samui Intl. Airport (USM) - 6 min drive

Restaurants

  • ‪Cocoon Samui - ‬2 min drive
  • ‪Anantara Lawana Resort & Spa - ‬2 min drive
  • ‪Crab Shack - ‬2 min drive
  • ‪MexSiam (เม็กสยาม) - ‬3 min drive
  • ‪아리랑 래스토랑 - ‬12 min walk

About this property

Kanda Residences Pool Villas

Luxury boutique resort near Chaweng Beach
You can look forward to a poolside bar, a terrace and a coffee shop/cafe at Kanda Residences Pool Villas. With a private beach, beachfront dining and kayaking, this resort is the perfect place to soak up some sun. The on-site restaurant, The Watercress Cafe, offers breakfast, lunch, dinner and ocean views. Free in-room WiFi is available to all guests, along with laundry facilities and a fireplace in reception.
You'll also find perks such as:
  • 2 outdoor pools and a children's pool, with free cabanas
  • Free self-parking
  • Limo/town car service, cooked-to-order breakfast (surcharge) and babysitting (surcharge)
  • A porter/bellboy, beach towels and barbecues
Room features
All guest rooms are individually furnished, and include comforts, such as private pools and premium bedding, in addition to thoughtful touches, such as air conditioning and separate dining areas.
Extra amenities include:
  • Childcare services and free infant beds
  • Rainfall showers, deep-soaking baths and free toiletries
  • 55-cm LED TVs with premium channels
  • Balconies or patios, separate dining areas and kitchens

Languages

Chinese (Mandarin), English, Thai

Similar properties

1 bedroom, premium bedding, minibar, in-room safe

Hyatt Regency Koh Samui

  • On private beach
  • Pool
  • Spa
  • Kids pool
9.2 out of 10, Wonderful, 315 reviews
The price is RM1,016
RM1,206 total
includes taxes & fees
28 Aug - 29 Aug
Hyatt Regency Koh Samui

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Free shopping centre shuttle
  • Limo/town car service
  • Free self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 10:30 AM for a fee: THB 750 for adults and THB 375 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Restaurants on site

  • The Watercress Cafe

Things to do

  • 2 outdoor pools
  • Children's pool
  • Kayaking
  • Paddleboard
  • Stereo

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Dining table
  • Free cot
  • In-room babysitting
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Living room
  • Private pool
  • Separate bedroom
  • Separate in-room dining area

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Barbecue grill
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • On a private beach
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Accessible airport shuttle
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-cm LED TV with premium digital channels
  • Pay films
  • Private pool

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Dishwasher
  • Electric kettle
  • Free bottled water
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Limited room service
  • Microwave
  • Separate dining area
  • Toaster

More

  • Air conditioning
  • Desk
  • Individual furnishings
  • Iron/ironing board
  • Living room
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: noon
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the ferry terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The property charges 3.5 per cent for credit card payments
The front desk is open daily from 7:00 AM - midnight
Front desk staffed during limited hours

Renovations and closures

The property will be renovating from 26 July 2025 to 31 December 2025 (completion date subject to change). The following areas are affected:
  • One of the dining venues
Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for THB 1750.0 per day.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for cooked-to-order breakfast: from approximately THB 750 for adults and from THB 375 for children
  • Airport shuttle fee: THB 500 per vehicle (one-way, maximum occupancy 6)
  • Rollaway bed fee: THB 1750.0 per day
  • Credit card charges are subject to a surcharge of 3.5 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 2 years old are not allowed in the swimming pool, and guests under 12 years old are only allowed in the swimming pool with adult supervision

Property is also known as

Kanda Residences
Kanda Residences Pool Villa
Kanda Residences Pool Villa Hotel
Kanda Residences Pool Villa Hotel Koh Samui
Kanda Residences Pool Villa Koh Samui
Kanda Villa
Kanda Residences Pool Villas Resort Koh Samui
Kanda Residences Pool Villas Resort
Kanda Residences Pool Villas Koh Samui
Kanda Resinces Pool Koh Samui
Kanda Residences Pool Villas Resort
Kanda Residences Pool Villas Koh Samui
Kanda Residences Pool Villas Resort Koh Samui

Frequently asked questions

Does Kanda Residences Pool Villas have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

How much does it cost to stay at Kanda Residences Pool Villas?

As of 29 Jul 2025, prices found for a 1-night stay for 2 adults at Kanda Residences Pool Villas on 8 Aug 2025 start from RM 3,292.17, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Kanda Residences Pool Villas pet-friendly?

No, pets are not allowed at this property.

How much is parking at Kanda Residences Pool Villas?

Self-parking is free at this property.

What time is check-in at Kanda Residences Pool Villas?

Check-in start time: 3:00 PM; check-in end time: noon. Late check-in is available during limited hours.

What time is check-out at Kanda Residences Pool Villas?

Checkout is at noon.

Does Kanda Residences Pool Villas provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of THB 500 per vehicle applies.

Where is Kanda Residences Pool Villas located?

Nestled on the beach, this Koh Samui resort is within 1 mi (2 km) of Rock Beach and Chaweng Beach. Choeng Mon Beach is 1.3 mi (2.1 km) away.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Kanda Residences Pool Villas Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 83 out of 136 reviews
Rating 8 - Good. 28 out of 136 reviews
Rating 6 - Okay. 12 out of 136 reviews
Rating 4 - Poor. 8 out of 136 reviews
Rating 2 - Terrible. 5 out of 136 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

John

Liked: Cleanliness, staff & service, room comfort
The property is tired but comfortable. It is not suited to small children as there are a few hazards that need attention.
Stayed 9 nights in Apr 2025

10/10 Excellent

Mohammed Anfar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay with a pool in a private and serene villa setting. The staff were super helpful and the GM Bruce really looked after us. Thank you
Stayed 5 nights in Dec 2024

4/10 Poor

Evghenia

Disliked: Cleanliness, property conditions & facilities
Bad food & breakfast; no beach
Stayed 1 night in Jan 2025

6/10 Okay

Lenards

Disliked: Staff & service, property conditions & facilities
It had seen better days :)
Stayed 4 nights in Feb 2025

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the resort, very nice and private. Just a bit far from major attractions.
Stayed 5 nights in Mar 2024

8/10 Good

Stany

The private pool with every villa is fabulous. Extensive renovations are upcoming that will add to the great “bones” that exist. Very nice people GM goes out of his way as does staff.
Stayed 6 nights in Jul 2024

8/10 Good

Morten

Liked: Cleanliness, staff & service, room comfort

Great hospitality

You certainly feel that the place needs an update on several fronts (and it has been started). This is however more than compensated by the very friendly and helpful staff and management who did their utmost to help with all and anything
Stayed 5 nights in Jul 2024

10/10 Excellent

Mojtaba

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Top Management

The first villa was not so good, but once we spoke the property manager, they provided us with a wonderful villa which we appreciated it a lot
Stayed 5 nights in Aug 2024

10/10 Excellent

Sa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good. Love it
Stayed 3 nights in Feb 2024

6/10 Okay

Moustafa

Liked: Cleanliness, property conditions & facilities, room comfort

Fair

Clean but over rated, breakfast very poor and no service and activities, i see more resorts better than and the same prices.
Stayed 5 nights in Jun 2024

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing villas and service!

We will come back for sure, all villas have private infinity pool and we were in first line with direct access to the beach. Service is wonderful, always available by WhatsApp and very customer oriented. Special mention to Ms. Pornthip, the best manager!
Stayed 3 nights in Jun 2023

6/10 Okay

Thomas

Unaware of hotel upgrade in process. I have stayed here many times in the past pre covid. Hotel under new management & building works. Hotel is tired and in need of major refurbishment or price reduction. Breakfast very basic & new staff not trained properly of what to do. Samui suffered greatly during covid and is slowly getting back on its feet.
Stayed 3 nights in Aug 2024

10/10 Excellent

Wai

Liked: Cleanliness, staff & service, property conditions & facilities
Is the good service and good view to our room. But have 1 bedroom no hot water . Room is clean.
Stayed 1 night in May 2023

8/10 Good

Reza

Liked: Cleanliness, staff & service, room comfort

Old but almost Gold

o anyone who wants to book Kanda after 2025, please read this first: The pictures show you what you get, but in new condition. Everything is aged now, but it is still worth it. This is the reason why you can book it for a cheaper price; otherwise, you would definitely have to pay more than 500€ per night! We had a nice time there, and the staff is really kind and very helpful. Anyway, here is a list of things that didn't work: Both ACs in the living room / Villa (Not so important), Washing Machine (Not Important), Microwave in the kitchen (Not Important), and Hot Water (Obviously Important). It is Thailand, and you can easily shower with cold water, but from such a hotel and also with the reduced prices, you can expect hot water. My recommendation: call Kanda before reservation and get a written confirmation regarding hot water, and then book. Besides that, you can have a beautiful time there :)
Stayed 6 nights in Jan 2025

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service

Needs some maintenance

The villa is very big. The staff is nice and kind, always eager to help. But I think this place needs some maintenance or maybe even renovation. During our stay, 2 of our bedroom's toilets were clogged and were never repaired since. The situation got even worse on the last night, the septic tank water reversely flooded onto our yard causing the stinky smell all over our yard and pool. The breakfast is another part that should get a 1 star. We stayed there for 5 straight nights, and every morning the breakfast menu never changed. Imagine you stay at a place where not too many restaurants and shops nearby and your only choice is the same menu same as yesterday and the day before yesterday which is quite pretty frustrating. Considering the price we paid for the 4 bedroom villa and could only get this kind of quality of service, we would try somewhere else next time.
Stayed 5 nights in Jan 2025

10/10 Excellent

Ajay

Liked: Cleanliness, staff & service, property conditions & facilities
The unit sizes are very large as these are self contained villas and not essebtially a traditional hotel. We were upgraded to a much larger and better unit with asking beach views. Beach isn't really swimmable there are large rocks.
Stayed 3 nights in May 2023

4/10 Poor

Carsten

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

How did Kanda get 5 stars???

Not even close to a 5 star hotel experience. Dont know where to start. Breakfast is very poor - very few options and poor quality. The Villa itself was Ok but common areas are very bad maintained- felt like the place was abort going bankrobcy any minut. Almost no service and no facilities. The gym closed and so was restaurant - only a few food options in the café - agian poor quality. The pools are dirty eventhough chlorine level seems high and mentioned - no action. Outside light not working -agian mentioned but no action. I have never written a poor review on the many 5 star accommendations booked at hotels.com - but this is just below all standards - 3 star on a good day. Do not book. Used neighbour hotel - Hyatt - for all 5 star activities like spa, food and drinks
Stayed 3 nights in Jul 2024

2/10 Terrible

khalid

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

À ne surtout pas réserver...

We were very disappointed by this hotel. The villas are lovely but unfortunately poorly maintained. We stayed there with my husband for a week which we were looking forward to relaxing in but it was a nightmare. It was impossible to get to sleep as the air conditioning was so noisy. We tried to turn on the fan but it squealed even louder. In addition, the cupboards were very dirty when we arrived, the bathroom sink was blocked and there was a room that was locked which we were unable to use even though we had booked the whole villa. We reported these problems to the manager, but they were only partially resolved, and only one day before our departure, so it was totally pointless. Furthermore, the staff are very disrespectful. On several occasions they took the liberty of entering the villa without warning, even though we had put up a "do not disturb" sign at the entrance. The day before our departure, for reasons we don't know, the house was not cleaned. And finally, we had included breakfasts in our stay, which were a sham, not to say a complete rip-off. Apart from the fact that it was very expensive (there are many places on the island that offer high quality breakfasts 4 times cheaper than here), almost empty, the few choices on offer were pork-based, which is disrespectful for Muslim, Jewish and vegan customers. In short, the island of Koh Samui offers many better quality hotels at lower prices. We invite you to fall back on those and to skip Kanda Residences Pool Villas.
Stayed 7 nights in Jul 2023

4/10 Poor

kevin

Stayed 2 nights in Mar 2025

8/10 Good

Lisa

Liked: Cleanliness, property conditions & facilities, room comfort

Villa ist schön, Service & Frühstück nicht so gut

Das Frühstück ist leider nicht wie beschrieben ein „großes Frühstück“. Man kann aus 4 Speisen wählen und der Rest ist selbst zu bezahlen.
Stayed 4 nights in Feb 2025

8/10 Good

Deniz

Liked: Cleanliness, staff & service
Stayed 7 nights in Jan 2025

8/10 Good

Thomas

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Jan 2025

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wundervoller Ort - SCHREKLICH bewirtschaftet

Mit unserer Familie wollten wir für eine Woche auf Koh Samui die Zeit geniessen. Wir haben darum eine schöne Unterkunft gesucht, welche zum Verweilen einlädt. Leider wurden wir jedoch bitter enttäuscht! Denn wir hatten für 7 Tage (6 Nächte) keinen Tropfen warmes Wasser. Unser Pool war erst am Tag 6 soweit, dass man darin baden konnte, in allen Zimmern gibt es mittleren bis grossen Renovationsbedarf. Von den Möbeln (Tisch und Stühle) im Aussenbereich der Villa war keine Spur. Das Licht im Aussenbereich funktionierte nicht (also ab 18.15 Uhr konnta man draussen nichts mehr machen, weil man einfach nichts mehr sieht). Im Wohnzimmer funktionierte keine der beiden Klimaanlagen und auch ein Fentilator war ausser Betrieb. Als wir die Waschmaschine in Betrieb nehmen wollten, lief das ganze Wassser in den Wohnraum. Auch der schöne Pool mit Bar der Anlage ist in einem mittelprächtigen Zustand. Die Terrasse im gleichen Bereich weist gröbere Schäden auf und ist schon fast gefährlich. Teilweise konnten die Mängel während unseres Aufenthaltes behoben werden, die groben Dinge wie zum Beispiel das warme Wasser, wurden aber nicht repariert. Während des gesamten Aufenthaltes hatten wir Mechaniker, Hauswärte, etc. bei uns in den Räumen. Wirklich nicht zu empfelen!! Fraglich, wie diese Villsa auf Hotel.com noch angeboten werden können.....
Bettgestell zerfällt und ist komplett schräg
Pool am Tag 5
Vorhänge in den Zimmern
Vorhänge in den Zimmern
Stayed 6 nights in Dec 2024

6/10 Okay

Hanspeter

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Die besten Jahre hinter sich.

Die Anlage ist herrlich am Hang gelegen und selbst aus den obersten Bungalows sieht man vom Master Bedroom den Sonnenaufgang. Falls man Abwechsung bei den Restaurants sucht, ist es etwas zu abgelegen. Für Selbstkocher aber kein Problem. Allerdings ist die Anlage sehr renovationsbedürftig. Sowohl die Infrastuktur wie auch das Mobiliar brauchen dringend einen Refresh. Leider war auch die Rockbar wegen Renovierung geschlossen. Das Frühstück war sehr bescheiden und für diesen Preis darf man in Thailand mehr erwarten.
Stayed 5 nights in Dec 2024

2/10 Terrible

Tani

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Subject: Feedback Regarding Our Stay Dear Bruce, We appreciate the effort you’ve put into making your property available for guests, and we must say the views are absolutely stunning. Additionally, your warm welcome and thoughtful communication were much appreciated. However, this stay did not meet our expectations, and we feel it’s important to share our experience with you. Here’s a list of concerns we encountered during our stay:     1.    Construction noise: There was construction happening the entire time we stayed here, with workers on the roof and the constant noise of saws and other tools. This made it very difficult to relax by the pool.     2.    Hot water: There is barely any hot water.     3.    Bathtub and sink issues: The bathtub cannot hold water because the stopper doesn’t work. Additionally, one of the faucets in the master bathroom is so loose that it wobbles significantly.     4.    Lighting: The hallway light and the pool light are not functioning.     5.    Television: None of the televisions had service during our stay. Someone came out to try to fix it but said it couldn’t be resolved and that you would need to contact the provider. This explanation didn’t make much sense, and the issue remained unresolved.     6.    Internet: The internet connection was so poor that we couldn’t use it at all during our stay.     7.    Bed comfort: The bed is extremely hard, causing back pain. We requested an extra cushion or topper to make it more comfortable.
Stayed 7 nights in Dec 2024